Information Systems Management Practice Questions
Course Introduction
Information Systems Management explores the strategic role of information systems in modern organizations, covering the principles and practices necessary to effectively acquire, develop, implement, and manage technology solutions. The course examines how information systems support business processes, decision-making, and competitive advantage, while addressing topics such as systems development life cycles, enterprise resource planning, IT governance, risk management, and the ethical and legal implications of digital technologies. Students gain an understanding of both technical and organizational perspectives, equipping them to bridge the gap between IT and business goals within diverse professional environments.
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Experiencing MIS 5th Edition by
David M. Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Q1) Define Moore's Law and explain how the phenomenon it describes affects the technology business.
Answer: Moore's Law states that the number of transistors per square inch on an integrated chip doubles every eighteen months:The more common version of this is expressed as,"The speed of a computer chip doubles every eighteen months," which is incorrect:Due to the impact of Moore's Law,the price/performance ratio of computers has fallen dramatically Moore's Law is the principal reason why data storage and data transmission are essentially free today:New businesses like YouTube and Facebook have taken advantage of the opportunities offered by this development.
Q2) Describe an information system.
Answer: A system is a group of components that interact to achieve some purpose:An information system (IS)is a group of components that interact to produce information:An IS is based on the five-component framework of computer hardware,software,data,procedures,and people:These five components are present in every information system-from the most simple to the most complex.
Q3) Information systems are restricted to the field of information technology.
A)True
B)False
Answer: False
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Chapter 2: Business Processes information Systems and Information
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Q1) According to the business process modeling notation standard,the start of a business process is symbolized by a circle having a thick border.
A)True
B)False
Answer: False
Q2) Which of the following is a characteristic of good information?
A) It must be freely available.
B) It must be more than just barely sufficient.
C) It must be based on incomplete data.
D) It must be contextually relevant.
Answer: D
Q3) A ________ is a subset of the activities in a business process that is performed by an actor.
A) sequence flow
B) resource
C) data flow
D) role
Answer: D
Q4) Briefly describe data flows.
Answer: In a BPMN diagram,the medium of the data delivery is also unimportant.
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Chapter 3: Organizational Strategy information Systems and Competitive Advantage
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Sample Questions
Q1) Porter's definition of technology is narrow because it only includes research and development.
A)True
B)False
Answer: False
Q2) Porter originally developed the five forces model to determine the ________.
A) potential profitability of an industry
B) nature of competitive industrial environments
C) reason why certain industries collapse
D) means by which to improve resource utilization
Answer: A
Q3) Explain value chain linkages.
Answer: Porter's model of business activities includes linkages,which are interactions across value activities:For example,manufacturing systems use linkages to reduce inventory costs:Such a system uses sales forecasts to plan production; it then uses the production plan to determine raw material needs and then uses the material needs to schedule purchases:The end result is just-in-time inventory,which reduces inventory sizes and costs.
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Chapter 4: Hardware and Software
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Q1) Memory is said to be ________ if contents are lost when power is off.
A) nonvolatile
B) volatile
C) random
D) swapped
Q2) A specification that a computing device has 100 million bytes of memory means that the device could hold up to 100 million characters.
A)True
B)False
Q3) The central processing unit is referred to as the brain of the computer.
A)True
B)False
Q4) Software that provides capabilities common across all organizations and industries is known as ________ software.
A) vertical-market application
B) market-wide
C) horizontal-market application
D) generic-application
Q5) What is an operating system? How is it different from an application program?
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Chapter 5: Database Processing
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Q1) Queries in database applications present data in a structured manner using operations such as sorting,grouping,and filtering.
A)True
B)False
Q2) The administrative functions of a DBMS include backing up database data.
A)True
B)False
Q3) Hypertext Markup Language is an international standard language for processing a database.
A)True
B)False
Q4) In a database,columns that are keys of a different table than the one in which they reside are known as ________ keys.
A) foreign
B) discrete
C) relational
D) continuous
Q5) Describe the contents of a database.
Q6) Describe the functions of a database management system.
Page 7
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Chapter 6: The Cloud
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Q1) If an organization opts for software as a service (SaaS),it will have to ________.
A) install an operating system on the server
B) purchase licenses for software replication
C) transfer data and develop procedures
D) install a DBMS
Q2) Which of the following is a reason for the term elastic being used to define the cloud?
A) Computing resources can be increased or decreased dynamically in cloud-based hosting.
B) Operations staff manually allots fresh resources when the traffic increases.
C) Customers are provided a consistent bandwidth on the cloud.
D) Resources available for cloud-hosting are shared among customers.
Q3) An elastic load balancer is a feature available in a private cloud that is not available in a private internet.
A)True
B)False
Q4) What are the factors that have made cloud-based hosting advantageous?
Q5) Explain how software as a service (SaaS)works.
Q6) What is the cloud?
Page 8
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Chapter 7: Organizations and Information Systems
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Sample Questions
Q1) ERP was originally used in the ________ domain.
A) accounting
B) customer support
C) manufacturing
D) human resources
Q2) What are personal information systems?
Q3) Which of the following is a component of relationship management?
A) converting prospects into customers who need to be supported
B) increasing the value of existing customers by selling them more products
C) positioning products in the minds of customers through promotional strategies
D) sending messages to target audiences to attract customer prospects
Q4) Unlike departmental systems in which a single department manager is in charge,enterprise systems have no clear boss.
A)True
B)False
Q5) Which of the following is a characteristic of workgroup information systems?
A) isolated problems
B) informal procedures
C) resistance to change
D) 1000s of users
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Chapter 8: Social Media Information Systems
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Q1) Social media outlets are companies and other organizations that choose to support a presence on one or more SM sites.
A)True
B)False
Q2) Google is an example of a social media application provider.
A)True
B)False
Q3) Social media ________ are companies and other organizations that choose to support a presence on one or more SM sites.
A) outlets
B) sponsors
C) application providers
D) dashboards
Q4) If a reasoned,nondefensive response generates continued and unreasonable user-generated content from that same source,it is best for the organization to delete it.
A)True
B)False
Q5) How does social capital add value?
Q6) What are social media application providers?
Page 10
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Chapter 9: Business Intelligence Systems
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Q1) Business intelligence systems are information systems that process operational and other data to analyze past performance and to make predictions.
A)True
B)False
Q2) ________ process operational and other data in organizations to analyze past performance and make predictions.
A) Virtualization software
B) Live migration techniques
C) Business intelligence systems
D) Windowing systems
Q3) Which of the following statements is true of unsupervised data mining?
A) Analysts apply data mining techniques to estimate the parameters of a developed model.
B) Analysts create hypotheses only after performing an analysis.
C) Regression analysis is the most commonly used unsupervised data mining technique.
D) Data miners develop models prior to performing an analysis.
Q4) Explain supervised data mining.
Q5) What is unsupervised data mining?
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Chapter 10: Information Systems Development
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Q1) Explain the tasks performed during the system definition phase of the systems development life cycle.
Q2) Brooks' Law holds true because a larger staff requires decreased coordination.
A)True
B)False
Q3) Plunge installation is sometimes called direct installation.
A)True
B)False
Q4) Which of the following steps in the systems definition process aims to eliminate obviously nonsensible projects?
A) defining the system goals and scope
B) forming the project team
C) assessing the project feasibility
D) planning the project
Q5) Which of the following personnel design the procedures for a business information system?
A) testers
B) programmers
C) systems analysts
D) business analysts
Page 12
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Chapter 11: Information Systems Management
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Q1) The purpose of an information system is to help the organization accomplish its goals and objectives.
A)True
B)False
Q2) Describe the responsibilities of a systems analyst,a computer technician,and a network administrator.
Q3) The IS department's principal manager is the ________.
A) CIO
B) CEO
C) CTO
D) COO
Q4) Organizations outsource projects to engage its management team in their free time.
A)True
B)False
Q5) The membership of a steering committee is determined by the CEO and other members of the executive staff.
A)True
B)False
Q6) Explain the responsibilities of information systems users.
Page 13
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) If a virtual meeting is synchronous,participants should use ________ to interact with each other.
A) discussion forums
B) videoconferencing
C) email
D) team surveys
Q2) Which of the following statements is true of collaboration tools?
A) Users cannot add their own data to the default format of the task list in SharePoint.
B) Google Grid permits only the uploader to make changes to a task list.
C) It is possible to filter task lists to show only noncompleted tasks using SharePoint.
D) Google Grid allows only one user to edit a document at a time.
Q3) Which of the following statements is true of collaboration tool sets?
A) Good collaboration tool sets have built-in discussion boards.
B) Comprehensive tool sets take the longest time to learn.
C) Good tool sets include workflow control as an inbuilt feature.
D) Minimal tool sets allow sharing of video files.
Q4) Explain version control with a simple example.
Q5) Explain the importance of Microsoft SharePoint in task management.
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Chapter 17: Database Design
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Q1) A vertical bar on a line representing a relationship indicates that there is a minimum requirement for the entity.
A)True
B)False
Q2) The crow's-foot notation shows the minimum number of entities that can be involved in a relationship.
A)True
B)False
Q3) Explain the role of users in designing a database.
Q4) What are the steps involved in transforming a data model into a relational database design?
Q5) How is a data model transformed into a database design?
Q6) The little lines in an E-R diagram used as shorthand to represent multiple relationships are referred to as a(n)________.
A) crow's foot
B) identifier
C) attribute
D) entity
Q7) Explain the database development process.
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Chapter 18: Using Microsoft Access 2013
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Q1) Before using any DBMS,a user should create a data model based on the users' requirements.
A)True
B)False
Q2) In Microsoft Access reports,the Grouping & Totals section contains the options to display totals in a report.
A)True
B)False
Q3) In Access,a surrogate key has no meaning to the user.
A)True
B)False
Q4) In Access,to create a relationship between one row of a table and an unlimited number of rows in another table,users should ________.
A) drag the primary key in one table to the foreign key in another table
B) create a link between the foreign keys of both the tables
C) drag the foreign key in one table to the primary key in another table
D) create a link between the primary key in one table to the primary key in another table
Q5) What steps must a database designer take before creating a database with Access?
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Chapter 19: Using Excel and Access Together
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Q1) An organization stores the details of its employees using Access: The Employee table has EmployeeName,EmployeeID,Department,and Salary columns: Which of the following statements is true?
A) To view the average salary drawn by the employees of each department, the Group By option should be selected in the Total row under Salary.
B) To count the number of employees in each department, the Group By option should be selected under EmployeeID and the Count option under Department.
C) To find the sum of salaries drawn by the employees of each department, the Group By option should be selected under Department and Sum under Salary.
D) To count the number of employees having the same salary, the Group By option should be selected under EmployeeID and Count under Salary.
Q2) Excel cannot be used to perform calculations on data imported from Access.
A)True B)False
Q3) What is import/export of data? Why is it necessary to refresh the import/export data in Excel and Access on a timely basis?
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Chapter 20: Network and Cloud Technology
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Q1) With a WAN,an organization can place communications lines wherever it wants because all lines reside on its premises.
A)True
B)False
Q2) What is Bluetooth? What are its uses?
Q3) The distinguishing characteristic of a local area network (LAN)is that ________.
A) it connects at multiple locations
B) it connects at a single location
C) it is a network of networks
D) all lines need not reside at the same geographic location
Q4) A LAN would be used to connect computers located in Seattle and Philadelphia.
A)True
B)False
Q5) An HTTPS connection is a secure connection.
A)True
B)False
Q6) What are the three important functions of an ISP?
Q7) The TCP/IP Protocol architecture uses the same protocol in all its layers.
A)True
B)False
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Chapter 21: Enterprise Resource Planning ERP Systems
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Q1) Which of the following is an example of a supply chain activity?
A) scheduling
B) sales prospecting
C) procurement
D) cash management
Q2) PeopleSoft is an HR product developed in-house by Oracle.
A)True
B)False
Q3) Give a brief description of Microsoft's ERP products.
Q4) Which of the following statements is true of ERP application programs?
A) During the ERP development process, the development team sets configuration parameters that specify how ERP application programs will operate.
B) There are virtually no limits to how much configuration can be done in an ERP application program.
C) Custom programming of ERP application programs is economical both initially and for long-term maintenance.
D) In order to meet varying customer requirements, development teams must often change the program code of ERP application programs.
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Chapter 22: Supply Chain Management
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Q1) ________ refers to the methods by which information is transmitted.
A) Direction
B) Means
C) Purpose
D) Availability
Q2) What is a supply chain? What are the four drivers that are crucial to the success of a supply chain?
Q3) Which of the following is an example of inventory?
A) machinery
B) factories
C) raw materials
D) capital
Q4) The major factors that affect supply chain performance are the ________.
A) suppliers
B) working capital
C) competitors
D) facilities
Q5) The presence of information systems has expanded supply chain speed.
A)True
B)False
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Chapter 23: Hyper-Social Organizations and Knowledge Management
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Q1) What is the purpose of a rich directory?
Q2) Which of the following dynamic process activities involves connecting communities to internal value chains and processes?
A) activate
B) sense
C) measure
D) engage
Q3) A(n)________ is an employee directory that includes not only the standard name,email,phone,and address,but also organizational structure and expertise.
A) rich directory
B) article directory
C) external directory
D) web directory
Q4) The documents in content management systems are nonperishable.
A)True
B)False
Q5) Knowledge management can improve the effectiveness and efficiency of a process.
A)True
B)False
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Chapter 24: Database Marketing
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Q1) Which of the following statements is true about decision trees?
A) Decision trees can be transformed into a set of If/Then rules.
B) Decision tree analysis is a supervised data mining technique.
C) Decision tree algorithms are similar to one another.
D) Decision tree programs produce computer programs for trees set up by analysts.
Q2) Customers with an RFM score of 555 are highly valued by organizations.
A)True
B)False
Q3) Cheryl Inc.,a leading cosmetics manufacturer,wants to identify their most valued customers: Each customer is assigned an RMF score based on their purchasing patterns: One of their valued customers is rated a score of 545: In this case,the ideal action for Cheryl's sales team is to ________.
A) up-sell more expensive goods to this customer
B) contact this customer immediately
C) not waste any time on this customer
D) set up an automated contact system for this customer
Q4) Data mining techniques are essential for database marketing.
A)True
B)False
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Chapter 25: Reporting Systems and OLAP
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Q1) Which of the following is a drawback of OLAP reports?
A) They have a single or no dimension.
B) Their format is static in nature.
C) They require a lot of computing power.
D) They can perform arithmetic operations only on single sets of data.
Q2) Reports that are prepared in response to data entered by users are termed ________.
A) query reports
B) static reports
C) dynamic reports
D) OLAP reports
Q3) Databases that are structured to support OLAP processing are called dimensional databases.
A)True
B)False
Q4) Explain the different types of reports.
Q5) Reporting systems cannot generate reports that require calculations on data. A)True
B)False
Q6) What is the difference between push and pull reports?
Page 27
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Chapter 26: Geographic Information Systems GIS
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Q1) Which of the following users for GIS applications employs GIS to help solve a problem?
A) developers
B) field personnel
C) business intelligence users
D) operations personnel
Q2) To construct a map,a GIS application needs to convert all location identifiers to a common scheme: This process is called ________.
A) geocoding
B) geocaching
C) point positioning
D) project mapping
Q3) A map scanner is an example of the ________ component of a GIS.
A) hardware
B) software
C) application
D) DBMS
Q4) Vector maps lose their fidelity when their size is doubled or halved.
A)True
B)False
Page 28
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Chapter 27: Systems Development Project Management
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Q1) Which of the following is a technique that stipulates phases and processes for constructing information systems (IS),but does not address the management of large-scale projects?
A) systems development life cycle
B) rapid application development
C) agile software development
D) structured system analysis
Q2) A(n)________ is the sequence of activities that determine the earliest date by which a project can be completed.
A) Gantt chart
B) critical path
C) encryption algorithm
D) scatter plot
Q3) A(n)________ is a hierarchy of the tasks required to complete a project.
A) scatter plot
B) work breakdown structure
C) encryption algorithm
D) V-Model
Q4) What is a critical path? How is a critical path analysis done?
Q5) What are the characteristics of large-scale systems development projects?
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Chapter 28: Agile Development
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Q1) "Test as you go" is a principle of the SDLC.
A)True
B)False
Q2) Just-in-time design may lead to substantial revision of the work product produced previously in the project.
A)True
B)False
Q3) The waterfall model used by the systems development life cycle (SDLC)is suitable for building physical things,such as a runway.
A)True
B)False
Q4) Scrum is distinguished from other agile development methodologies,in part,by the way that it uses requirements to drive planning and scheduling.
A)True
B)False
Q5) Agile development techniques assume that the development teams are unaware of their weaknesses.
A)True
B)False
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Chapter 29: Business Process Management
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Q1) A substantial change in the business environment,like the onset of a recession,might mean that checking credit becomes unnecessary.
A)True B)False
Q2) The relationship of information systems and business processes is always one-to-many.
A)True B)False
Q3) Business process management (BPM)cannot be applied for nonprofit organizations. A)True B)False
Q4) A business process is a network of activities,repositories,and data and sequence flows that interact to accomplish a business function.
A)True
B)False
Q5) Give an example to illustrate how business processes fail to work when misaligned with the organization's goals.
Q6) What are the three principles that relate business processes and information systems?
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Chapter 30: International Mis
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Q1) Differences in language,culture,norms,and expectations compound the difficulties of international process management.
A)True
B)False
Q2) The development rate of international information systems varies among countries and cultures.
A)True B)False
Q3) Today's global economy changes competitive strategies because it ________.
A) enables unprecedented product differentiation
B) makes communication between a company and its customer one-sided C) reduces the risk that a company has to bear
D) eliminates the need for localizing products
Q4) If a distributed database divides the database into nonoverlapping segments,it is called a(n)________ database.
A) mirrored
B) replicated C) independent
D) partitioned
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