Information Systems Management
Midterm Exam
Course Introduction
Information Systems Management explores the strategic role of information systems in organizations and how they support key business processes and decision-making. The course covers fundamentals such as information technology infrastructure, data management, software acquisition, and system development life cycles. Students learn how to evaluate, implement, and manage IT solutions to improve organizational efficiency and competitiveness, address security and ethical concerns, and align technology initiatives with overarching business goals. Through case studies and practical applications, the course cultivates skills in project management, change management, and communication for IT managers.
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Experiencing MIS 4th Edition by David Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Q1) Because of Moore's Law,the cost of data processing,communications,and storage
A)is essentially zero
B)has leveled off
C)has increased exponentially
D)is witnessing an upward trend
Answer: A
Q2) Information systems can be bought whereas information technology cannot.
A)True
B)False
Answer: False
Q3) Information systems and information technology are not the same.
A)True
B)False
Answer: True
Q4) If you are provided with an unfamiliar program and are asked to use it,you are being tested on your ability to effectively collaborate.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Business Processes, Information Systems and Information
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Q1) Describe the process of automation against the background of the five-component framework of an information system.
Answer: The five components of an information system are hardware,software,data,procedures,and people.They are arranged symmetrically in the framework.The outermost components,hardware and people,are both actors;they take action.The software and procedure components are both sets of instructions: Software is instructions for hardware,and procedures are instructions for people.Finally,data is the bridge between the computer side on the left and the human side on the right.When an activity in a business process is handled by an automated system,it means that work formerly done by people following procedures has been moved so that computers now do that work by following instructions in software.Thus,the automation of a process activity consists of moving work from the right-hand side of the five-component IS framework to the left.
Q2) Just barely sufficient information is information that is sufficient for the purpose for which it is generated.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Organisational Strategy, Information Systems and Competitive Advantage
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Q1) Describe Porter's five forces model.
Answer: Organisational strategy begins with an assessment of the fundamental characteristics and structure of an industry.Porter's five forces model is used as a way of understanding organisations' competitive environments.Porter's five competitive forces can be grouped into two types: forces related to competition and forces related to supply chain bargaining power.The competitive forces are: competition from vendors of substitutes,competition from new competitors,and competition from existing rivals.The bargaining power forces include the bargaining power of suppliers and the bargaining power of customers.The intensity of each of the five forces determines the characteristics of the industry,how profitable it is,and how sustainable that profitability will be.Organisations examine these five forces and determine how they intend to respond to them.That examination leads to competitive strategy.
Q2) Information systems can be a part of products.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Hardware and Software
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Q1) One ________ is equivalent to 1,024 gigabytes.
A)kilobyte
B)petabyte
C)terabyte
D)megabyte
Q2) Server computers cannot host virtual machines.
A)True
B)False
Q3) ________ is computer code as written by humans and that is understandable by humans.
A)Binary code
B)Bytecode
C)Source code
D)Machine code
Q4) What is virtualisation?
Q5) Which of the following is true about operating systems software?
A)The operating system performs a majority of application-specific tasks.
B)A single version operating system can be used for different types of hardware.
C)Both client and server computers need to run on the same operating system.
D)Both client and server computers need an operating system.
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Chapter 5: Database Processing
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Q1) Which of the following is a drawback of the relational database processing model?
A)It was never a natural fit with business documents.
B)It utilises an extensive amount of storage space.
C)It requires powerful processors to function.
D)It does not enable document piece-making via normalisation.
Q2) Databases that carry their data in the form of tables and that represent relationships using foreign keys are called discrete databases.
A)True
B)False
Q3) The purpose of a database is to ________.
A)describe and build computer architectures
B)store lists of data involving multiple themes
C)design the source code for computer programs
D)test and troubleshoot newly installed software
Q4) In a database,the collection of data for all columns is called a ________.
A)field
B)table
C)file
D)record
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Chapter 6: The Cloud
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Q1) What is a virtual private cloud? How does it differ from a private cloud?
Q2) What is a VPN and how does it work?
Q3) A VPC allows organisations to gain the advantages of cloud storage for the portion of data that need not be physically controlled.
A)True
B)False
Q4) Cloud resources are pooled because many different organisations use the same physical hardware.
A)True
B)False
Q5) Which of the following statements is true about the increase in popularity of cloud hosting?
A)Virtualisation allows instantaneous creation of new virtual machines.
B)The technology prevalent in the 1960s was more favourable for the construction of enormous data centres.
C)Internet-based standards have led to loss of flexibility in processing capabilities.
D)Data communication is more expensive now than earlier.
Q6) Cloud-based hosting does not make sense for some organisations.Explain.
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Chapter 7: Organisations and Information Systems
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Q1) What are some of the benefits of EAI?
Q2) The last phase of the customer life cycle is relationship management.
A)True
B)False
Q3) Information silos help in resolving any problem that may arise due to isolated information systems.
A)True
B)False
Q4) ________ is a person's belief that he or she can be successful at his or her job.
A)Self-actualisation
B)Extroversion
C)Self-efficacy
D)Conscientiousness
Q5) Most organisations today create their own enterprise systems from scratch.
A)True
B)False
Q6) An inter-enterprise PRIDE system is also referred to as a distributed system.
A)True
B)False
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Chapter 8: Social Media Information Systems
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Q1) Social media is the use of information technology to support the sharing of content among networks of users.
A)True
B)False
Q2) In social CRM,since the relationships between organisations and customers emerge from joint activity,customers have as much control as companies.
A)True
B)False
Q3) Which of the following statements is true of social networking problems?
A)The product development team should not receive the criticisms posted on a social networking site.
B)If the problematic content represents reasonable criticism of the organisation's products,the best response is to delete it.
C)Inappropriate contributions that contain obscene or otherwise inappropriate content should be ignored indefinitely.
D)Responses to problematic content are best reserved for instances where it has caused the organisation to do something positive.
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Chapter 9: Business Intelligence Systems
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Q1) The data that an organisation purchases from data vendors can act as the source data for a business intelligence system.
A)True
B)False
Q2) Data analysts who work with data warehouses are not usually experts in a given business function.
A)True
B)False
Q3) Users in a data mart obtain data that pertain to a particular business function from a data warehouse.
A)True
B)False
Q4) Which of the following statements is true of data with granularity?
A)Granularity refers to the level of detail represented by the data.
B)If granularity is too coarse,data can be separated into constituent parts using regression.
C)The granularity of clickstream data is too coarse.
D)If granularity is too coarse,data can be made finer by summing and combining.
Q5) What are the functions of a data warehouse?
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Chapter 10: Information Systems Development
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Q1) A comprehensive test plan should ________.
A)not include the incorrect actions that users will take
B)cause every line of program code to be executed
C)cause only critical error messages to be displayed
D)be constructed by product quality assurance (PQA)personnel alone
Q2) The process of creating and maintaining information systems is called ________.
A)systems development
B)systems acquisition
C)systems design
D)systems definition
Q3) The description of fixes and new requirements is the input to a system maintenance phase of a systems development life cycle.
A)True
B)False
Q4) Estimates of labour hours and completion dates are accurate for large,multiyear projects.
A)True
B)False
Q5) Explain how diseconomies of scale can affect systems development.
Q6) Define the terms technical feasibility and organisational feasibility.
Page 12
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Chapter 11: Information Systems Management
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Q1) The size and structure of the development group depends on whether programs are developed in-house.
A)True
B)False
Q2) Each outsource vendor has its own methods and procedures for its services.
A)True
B)False
Q3) An organisation that wishes to leverage the power of social media and elastic cloud opportunities to help accomplish its goals and objectives should ideally turn to the ________ group within its IT department for information.
A)operations
B)development
C)technology
D)data administration
Q4) The rights of an information systems user depend on the purpose of the system's usage.
A)True
B)False
Q5) What are the major functions of the information systems department?
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Chapter 12: Information Security Management
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Q1) Damages caused by natural disasters are minimal when compared to the damages due to human errors.
A)True
B)False
Q2) Discuss briefly the pros and cons of biometric authentication.
Q3) Financial institutions must invest heavily in security safeguards because they are obvious targets for theft.
A)True
B)False
Q4) With HTTPS,data are encrypted using the Secure Socket Layer (SSL)protocol,which is also known as ________.
A)Simple Mail Transfer Protocol (SMTP)
B)Transport Layer Security (TLS)
C)Secure Shell (SSH)
D)File Transfer Protocol (FTP)
Q5) Spyware programs are installed on a user's computer without the user's knowledge.
A)True
B)False
Q6) Describe the terms phishing,spoofing,and sniffing.
Page 14
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Chapter 13: Collaboration Information Systems for Decision
Making, Problem Solving and Project Management
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Q1) Explain the three primary criteria for successful collaboration.
Q2) Differentiate between cooperation and collaboration with examples.
Q3) Strategic decisions are almost always collaborative.
A)True
B)False
Q4) The first and most important task for a problem-solving collaborative group is defining the problem.
A)True
B)False
Q5) Which of the following is necessary for a collaboration to be successful?
A)Collaborators should avoid entering into difficult conversations.
B)Members must provide and receive critical feedback.
C)Collaborators should resist putting forward unpopular ideas.
D)Everyone in the group should be too polite to say anything critical.
Q6) ________ is defined as a group of people working together to achieve a common goal via a process of feedback and iteration.
A)Dissolution
B)Cooperation
C)Collaboration
D)Groupthink Page 15
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Chapter 14: Collaboration Information Systems for Student Projects
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Q1) Virtual meetings can be synchronous or asynchronous.
A)True
B)False
Q2) In a ________,one group member posts an entry,an idea,a comment,or a question,and other group members respond to it later,at their convenience.
A)webinar
B)multiparty text chat
C)discussion forum
D)team survey
Q3) Which of the following statements is true of a product power curve?
A)A flat line on a power curve means the user is increasing the utility gained from the product.
B)The power curve of a minimal collaboration tool set rises steadily with time.
C)At time zero,the ideal power curve is at zero.
D)The power curve of a comprehensive set has the longest flat spot in the beginning.
Q4) Version management systems provide version control.
A)True
B)False
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Chapter 15: Mobile Systems
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Q1) What is roaming? What are its applications?
Q2) Chrome is a term that refers to the ________ in a computer display.
A)visual overhead
B)refresh rate
C)Web applications
D)pixel density
Q3) State the primary characteristics of a quality mobile application.
Q4) Direct interaction is the usage of content to drive application behaviour.
A)True
B)False
Q5) ________ data is data that the server sends to the device.
A)Linear
B)Pull
C)Push
D)Nonlinear
Q6) Differentiate between native and thin-client mobile applications.
Q7) The advantages of employees using their mobile systems at work include cost savings and greater employee satisfaction.
A)True
B)False
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) If a spreadsheet is printed sideways on a page,the orientation is said to be Portrait.
A)True
B)False
Q2) In Excel,the intersection of a row and a column is called a ________.
A)gridline
B)cell
C)ribbon
D)node
Q3) Which of the following is true about printing Excel spreadsheets?
A)An option allows only the highlighted cells to be printed.
B)Gridlines can only be viewed and not printed.
C)Landscape orientation prints a worksheet upright.
D)Print Preview is present in the Review tab.
Q4) In Excel,the REVIEW tab is used to format a page for printing.
A)True
B)False
Q5) What are the different ways of entering data into an Excel worksheet?
Q6) What is a spreadsheet?
Q7) Explain the process of naming the rows,columns,and cells in Microsoft Excel.
Page 19
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Chapter 17: Database Design
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Q1) Explain the role of users in designing a database.
Q2) Explain the difference between maximum and minimum cardinality.
Q3) Entities have relationships to attributes but not to each other.
A)True
B)False
Q4) Database practitioners classify tables into various ________ according to the kinds of problems they have.
A)normal forms
B)cardinalities
C)attributes
D)entities
Q5) In an organisation,a single clerk is working in the administrative department.The notation that accurately indicates this relationship is ________.
A)N:N
B)1:1
C)1:N
D)N:M
Q6) What are the steps involved in transforming a data model into a relational database design?
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Chapter 18: Using Microsoft Access 2013
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Q1) In Microsoft Access reports,the Grouping & Totals section contains the options to display totals in a report.
A)True
B)False
Q2) Which of the following is a valid entry for Field Size if the Data Type of the field is "Number"?
A)10.5
B)long integer
C)10
D)character
Q3) In Access,an underlined attribute is a primary key and an italicised attribute is a foreign key.
A)True
B)False
Q4) In Access,the step after creating a relationship between two tables is ________.
A)to enter data
B)to provide descriptions to each of the tables
C)to create macros
D)to create queries
Q5) What steps must a database designer take before creating a database with Access?
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Chapter 19: Using Excel and Access Together
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Q1) A user can readily create data entry forms,queries,and sophisticated and professional reports with the help of ________.
A)Microsoft Access
B)Microsoft Excel
C)Microsoft Word
D)Microsoft Publisher
Q2) To import data into Excel,open Excel,click the Data tab,and in the Get External Data section of that ribbon click From Text.
A)True
B)False
Q3) ________ is well-suited for tracking orders,inventory,equipment,people,and so forth.
A)Microsoft Access
B)Microsoft Publisher
C)Microsoft Word
D)Microsoft PowerPoint
Q4) What is import/export of data? Why is it necessary to refresh the import/export data in Excel and Access on a timely basis?
Q5) How can Excel be used to graph Access data?
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Chapter 20: Network and Cloud Technology
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Questions
Q1) Which of the following statements is true of private and public IP addresses?
A)The use of separate private and public IP addresses increases the number of domain names.
B)The IP address that a domain name points to can be changed.
C)In a URL,the IP address must be followed by the protocol.
D)An IP address can be associated with just one domain name.
Q2) A(n)________ is a unique name that is affiliated with a public IP address.
A)assigned name
B)tag
C)domain name
D)protocol
Q3) An HTTPS connection is a secure connection.
A)True
B)False
Q4) Which protocol standard used for wired LAN connections specifies hardware characteristics such as the signal to be carried by each wire?
A)intranet
B)Ethernet
C)RuBee
D)WiMax
Page 23
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Chapter 21: Enterprise Resource Planning Erp Systems
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Q1) PeopleSoft is an HR product developed in-house by Oracle.
A)True
B)False
Q2) Payroll,time and attendance,and benefits administration are examples of ________ activities that must be integrated into applications in order to form a true ERP product.
A)accounting
B)supply chain
C)manufacturing
D)human resources
Q3) An ERP implementation depends primarily on the backing of a departmental manager.
A)True
B)False
Q4) A new ERP implementation process cannot be carried out if a business is running on an old system.
A)True
B)False
Q5) What is the primary purpose of an ERP system?
Q6) Give a brief description of Infor's ERP products.
Page 24
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Chapter 22: Supply Chain Management
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Q1) ________ is the difference between the sum of the revenue generated by the supply chain and the sum of the costs that all organisations in the supply chain incur to obtain that revenue.
A)Supply chain compatibility
B)Supply chain sustainability
C)Supply chain profitability
D)Supply chain analytics
Q2) Which of the following factors influences supply chain performance by affecting the ways that organisations in the supply chain request,respond,and update one another?
A)inventory
B)transportation
C)facilities
D)information
Q3) Which of the following refers to the way organisations share their information?
A)intent
B)means
C)availability
D)purpose
Q4) Explain the bullwhip effect with an example.
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Chapter 23: Hyper-Social Organisations and Knowledge Management
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Q1) Expert systems are easy to maintain.
A)True
B)False
Q2) Most in-house systems have considerably more functionality than off-the-shelf products and they are far less expensive to maintain.
A)True
B)False
Q3) What are expert systems?
Q4) Knowledge management has transitioned from authentic relationships to structured systems.
A)True
B)False
Q5) Which of the following is a disadvantage of expert systems?
A)They cannot be updated to meet the changes in technology.
B)It is difficult to introduce a new rule in the system.
C)They cannot consist of more than one if/else rule.
D)The system's knowledge is available only to high-skilled experts.
Q7) What are the characteristics of a hyper-social organisation? Page 26
Q6) What are content management systems? Define any three challenges of content management.
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Chapter 24: Database Marketing
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Q1) Which of the following RFM scores refer to the most valuable customer?
A)123
B)555
C)333
D)111
Q2) What is a market-basket analysis?
Q3) Which of the following marketing techniques refers to the application of business intelligence systems to the planning and execution of marketing programs?
A)guerrilla marketing
B)viral marketing
C)ambush marketing
D)database marketing
Q4) Data mining techniques are essential for database marketing.
A)True
B)False
Q5) Customers with an RFM score of 555 are highly valued by organisations.
A)True
B)False
Q6) Describe the process of conducting RFM analysis.
Q7) What is database marketing?
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Chapter 25: Reporting Systems and Olap
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Q1) A(n)________ enables people to create information by processing data from disparate data sources and delivering that information to its proper user on a timely basis.
A)reporting system
B)domain name system
C)operating system
D)intrusion detection system
Q2) Explain the different types of reports.
Q3) Which of the following is an electronic report medium that can be customised for a particular user?
A)PDF file
B)email alert
C)digital dashboard
D)Web site
Q4) In OLAP reports,a dimension refers to an item that is to be processed in the report.
A)True
B)False
Q5) How does a reporting system obtain the necessary data to generate reports?
Q6) Describe online analytical processing.
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Chapter 26: Systems Development Project Management
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Q1) In the Project Management Body of Knowledge (PMBOK<sup>®</sup>)Guide,________ refer to the different stages in the life of a project.
A)knowledge areas
B)resource zones
C)process groups
D)configuration controls
Q2) What are the trade-offs in a systems development project's requirements,cost,and time?
Q3) In the context of a systems development project,which of the following statements is true of the relationships between requirements,cost,and time?
A)Reducing the requirements in a project rarely affects the time required to finish the project.
B)Increasing the time for the completion of a project always increases the cost of the project.
C)Reducing the number of requirements in a project reduces the overall cost of the project.
D)Increasing the cost of a project can always reduce the time required to finish the project.
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Chapter 27: Agile Development
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Q1) The waterfall model used by the systems development life cycle (SDLC)is suitable for building physical things,such as a runway.
A)True
B)False
Q2) Agile development methodologies welcome change in requirements.
A)True
B)False
Q3) According to the systems development life cycle (SDLC),the progress from requirements to implementation is nonlinear.
A)True
B)False
Q4) Which of the following statements indicates why the SDLC is falling out of favour?
A)It allows the team members to establish the project schedule.
B)The system design is revised frequently.
C)It is risky,as no value is generated until the end of the project.
D)Systems requirements do not change during a project.
Q5) According to the scrum essentials,when is a project said to be done?
Q6) In a scrum,who is a scrum master? What are his/her responsibilities?
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Chapter 28: Business Process Management
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Q1) A company stops stocking an item but procures it directly from the manufacturer.This implies that the company has made a change in its ________.
A)credit policy
B)product line
C)supply chain
D)distribution structure
Q2) What are the three principles that relate business processes and information systems?
Q3) In which of the following situations may credit checking be the first step in the procedure of processing an order?
A)during a merger
B)during an amalgamation
C)during recession
D)during an acquisition
Q4) The resolution of implementation problems can be difficult for enterprise and inter-enterprise processes because there is no recognised authority to enforce solutions.
A)True
B)False
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Chapter 29: International Mis
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Q1) The accelerator effect states that a dollar spent will contribute two or three dollars of activity to the economy.
A)True
B)False
Q2) Which of the following statements is true about the issues to be addressed when localising a computer program?
A)When translating the user interface for a program,the entire user interface,except the icons,will need to be changed.
B)The help text should always be maintained in English.
C)Forms and reports should be localised in a manner that does not necessitate redesigning the entire document.
D)Programming techniques can be used to simplify and reduce the cost of localisation.
Q3) What are the issues that have to be addressed when localising a computer program?
Q4) What are the challenges of international information systems management?
Q5) Information systems support just-in-time (JIT)inventory techniques.
A)True
B)False
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