Information Systems Management
Final Exam
Course Introduction
Information Systems Management explores the strategic role of information systems in contemporary organizations, focusing on how technology supports business processes, decision-making, and competitive advantage. Students will learn about the planning, development, implementation, and management of information systems, along with topics such as data management, cybersecurity, digital transformation, and IT governance. The course delves into aligning information systems with organizational goals and addresses current trends and challenges faced by managers in leveraging technology for operational and strategic success.
Recommended Textbook Management Information Systems 10th Edition by James A. OBrien George M. Marakas
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14 Chapters
1779 Verified Questions
1779 Flashcards
Source URL: https://quizplus.com/study-set/2824
Page 2
Chapter 1: Foundations of Information Systems in Business
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146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/56221
Sample Questions
Q1) A system that controls the industrial processes of an organization would be classified as a(n) _______________ support system.
Answer: operations
Q2) A _______________ team uses a corporate intranet and the Internet for electronic mail, videoconferencing, electronic discussion groups, and Web pages of work-in-progress information to collaborate on business projects.
Answer: virtual
Q3) Companies generally rely on e-business applications to do all of the following except:
A) Re-engineer internal business processes
B) Implement electronic commerce systems
C) Monitor employee productivity
D) Promote enterprise collaboration among business teams and workgroups
Answer: C
Q4) _______________ is defined as the use of Internet technologies to work and empower business processes, electronic commerce, and enterprise collaboration within a company and with its customers, suppliers, and other business stakeholders.
Answer: E-business
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Chapter 2: Competing With Information Technology
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Developing a relationship with a customer such that the customer cannot afford to switch suppliers is an example of:
A) Monopolistic enterprise
B) Locking in the customer
C) Growth strategies
D) None of the above is correct
Answer: B
Q2) Which of the following is a competitive strategy?
A) New entries into the market
B) Innovation
C) Bargaining power
D) Substitutes
Answer: B
Q3) Although the potential payback of reengineering is high, so is the risk of failure and level of disruption to the organizational environment of the firm.
A)True
B)False
Answer: True
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Chapter 3: Computer Hardware
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) Offline devices are separate from, but can be electronically connected to and controlled by, a CPU.
A)True
B)False
Answer: False
Q2) Printing information on paper is the most common form of information output.
A)True
B)False
Answer: False
Q3) A bit, the smallest element of data, can have values of:
A) 0 or 1
B) 0, 1, or 8
C) 0 through 7
D) 0 through 8
Answer: A
Q4) Computers today operate in the nanosecond range, which is one _______________ of a second.
Answer: billionth
Q5) The word calculate is derived from calculus, the Latin word for _______________. Answer: small stone
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Chapter 4: Computer Software
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) End users and organizations can use _______________ software to produce their own printed materials that look professionally published.
Q2) Groupware is best described as a(n) _______________ program.
A) general purpose application
B) application specific
C) system management
D) system development
Q3) Extensible Markup Language (XML) classifies data in such a way that it makes website information easier to search, sort, and analyze.
A)True
B)False
Q4) Microsoft's .NET is a relatively new collection of programming support for what are known as Web services, the ability to use the Web without limit.
A)True
B)False
Q5) The term _______________ is commonly used to describe the Web-based business and computing functions or services accomplished by Web services software technologies and standards.
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Chapter 5: Data Resource Management
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) According to the textbook case, on cars:
A) Cars are a goldmine of consumer information
B) Gathering consumer information from cars is not technologically feasible
C) Gathering consumer information from cars is not legal by federal right-to-privacy standards
D) Gathering consumer information from cars is not feasible from a financial perspective
Q2) A database with a(n) _______________ data structure can easily handle ad hoc requests for information.
A) hierarchical
B) network
C) relational
D) object-oriented
Q3) A _______________ is an overall logical view of the relationships among the data elements in a database.
Q4) A website stores hyperlinked pages of multimedia (text, graphics, photographs, video, and audio) in a _______________ database.
Q5) Boolean logic consists of three logical operators: AND, OR, and
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Q6) A group of related records is a data file, or a _______________.
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Chapter 6: Telecommunications and Networks
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) All of the following statements about a virtual private network are correct except: A) Uses the Internet as its main backbone network
B) Connects the intranets of a company's different locations, or establishes extranet links between a company and its customers, suppliers, and business partners
C) Relies on modem, twisted-pair wire, and router technology
D) Relies on network firewalls, encryption, and other security features to provide a secure network
Q2) Each IP address is divided into three address classes, which are A, B, and C. Class C addresses are normally owned by large Internet service providers or major corporations.
Class A addresses are normally owned by large Internet service providers or major corporations.
A)True
B)False
Q3) Regular telephone service relies on Packet Switching, while the Internet relies on Circuit Switching.
A)True
B)False
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Chapter 7: Electronic Business Systems
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) The goal of interactive marketing is to enable a company to profitably use networks to attract and ___________ customers who will become partners with the business.
Q2) Electronic conferencing options include electronic meeting systems and other group support systems where team members can meet at the same time and place in a _______________ room setting.
Q3) Electronic mail, voice mail, faxing, Web publishing, bulletin board systems, and paging are considered _______________ tools.
A) electronic communication
B) collaborative work management
C) electronic conferencing
D) All of the choices are correct.
Q4) Training in a virtual world is effective, but obstacles include both technology and culture.
A)True
B)False
Q5) EAI software can integrate the front-office and ________________ applications of a business so they work together in a seamless, integrated way.
Q6) A transaction is _______________.
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Chapter 8: Enterprise Business Systems
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) It costs twice as much to sell to a new customer than it does to sell to an existing one.
A)True
B)False
Q2) Enterprise resource planning software for a manufacturing company will typically process data from _______________.
A) sales orders and inventory
B) sales, inventory, shipping, and invoicing, as well as from forecasts for raw material and human resources
C) accounts receivable and payable
D) none of the choices are correct.
Q3) Losses from a failed ERP implementation can run into the hundreds of millions of dollars.
A)True B)False
Q4) The growth of the Internet and corporate _______________ and _______________ prompted software companies to build Web interfaces and networking capabilities into ERP systems.
Q5) According to the textbook case, CRM is easier to implement when
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Chapter 9: Electronic Commerce Systems
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111 Verified Questions
111 Flashcards
Source URL: https://quizplus.com/quiz/56213
Sample Questions
Q1) Barnesandnoble.com was created as an independent e-commerce company that was spun off by the Barnes & Noble book retail chain.
A)True
B)False
Q2) There is no universal e-commerce strategy or e-commerce channel choice that works for every company, industry, or type of business.
A)True
B)False
Q3) E-commerce _______________ must be in place to establish mutual trust and secure access between the parties in an e-commerce transaction.
Q4) The e-commerce component that deals with developing efficient and effective processes to help customers find the specific product or service they want to evaluate or buy is:
A) Event notification
B) Profiling and personalizing
C) Search management
D) Content management
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11
Chapter 10: Decision Support Systems
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123 Verified Questions
123 Flashcards
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Sample Questions
Q1) Online _______________ processing enables managers and analysts to interactively examine and manipulate large amounts of detailed and consolidated data from many perspectives.
Q2) DSS software typically contains built-in analytical modeling routines and also enables you to build your own models.
A)True
B)False
Q3) Which of the following represents knowledge in the form of statements of fact, typically in the form of premise and conclusion?
A) Case-based reasoning
B) Frame-based knowledge
C) Object-based knowledge
D) Rule-based knowledge
Q4) Which one of the following should be used to answer the question, "What would happen to sales if we cut advertising by 25 percent?"
A) Goal-seeking
B) Optimization
C) Sensitivity
D) What-if
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Chapter 11: Developing Businessit Strategies
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Cost is the smallest obstacle to implementation of a knowledge management application.
A)True
B)False
Q2) The technology architecture component of the business/IT planning process involves developing business strategies that support a company's business vision, such as using information technology to create innovative e-business systems that focus on customer and business value.
A)True
B)False
Q3) In a planning context, a virtual world is a _______________ of the real world.
Q4) The business/IT planning process is rapidly losing favor with today's modern businesses.
A)True
B)False
Q5) Strategic business/IT planning involves an evaluation of the potential benefits and __________ a company faces when using IT-based strategies and technologies for competitive advantage.
Q6) _______________ is the biggest obstacle to knowledge management systems.
Q7) According to the textbook case, there are four IT risk categories, which are:
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Chapter 12: Developing Businessit Solutions
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) Preventive maintenance activities involve changes to an existing system that are intended to improve the performance of a function or interface.
A)True
B)False
Q2) The four basic categories of maintenance are corrective, adaptive, perfective, and _______________.
Q3) The _______________ feasibility assessment focuses on the degree to which the proposed development project fits with the existing business environment and objectives, with regard to development schedule, delivery date, corporate culture, and existing business processes.
A) technical
B) legal/political
C) economic
D) operational
Q4) The four major forms of system conversion are parallel, phased, pilot, and _______________.
Q5) According to the text, what is probably the most important contribution of the modern project management approach?
Q6) The single most important tool for project control is the _______________.
Page 14
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Chapter 13: Security and Ethical Challenges
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Lawsuits by monitored workers against employers are increasing.
A)True
B)False
Q2) The stakeholder theory maintains that:
A) Companies have ethical responsibilities to all members of society, which allow corporations to exist based on a social contract
B) Managers are agents of the organization's owners, and their only ethical responsibility is to increase the profits of the business without violating the law or engaging in fraudulent practices
C) Managers have an ethical responsibility to manage a firm for the benefit of all individuals and groups that have a claim on a company
D) Managers are agents of the customer, and their only ethical responsibility is to increase the service of the business, without violating the law or engaging in fraudulent practices
Q3) Many times, an electronic audit trail takes the form of _______________ that automatically record all computer network activity on magnetic disk or tape devices.
Q4) _______________ software is not copyrighted.
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15
Chapter 14: Enterprise and Global Management of Information Technology
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) According to the Real World case, today's CEOs look to the CIO to be more of a functional leader than a strategic business leader.
A)True
B)False
Q2) According to the text, managing the development and implementation of new business/IT applications and technologies is a responsibility shared by the chief executive officer (CEO) and the chief information officer (CIO).
A)True
B)False
Q3) Many people are employed in IT in a large company. A technical team leader would:
A) Be second in command to the CIO
B) Know Java, Perl, and Web services, and possess the ability to design an Internet solution from concept through implementation
C) A senior member of the technical team and has good communication, leadership, and project management skills
D) Have skills in marketing, staffing, budgeting, and building customer relationships
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