Information Systems Management
Final Test Solutions
Course Introduction
Information Systems Management explores the strategic role of information systems in organizations, focusing on how technology supports business objectives, processes, and decision-making. The course examines the alignment of IT strategy with organizational goals, the management of IT resources, and the integration of information systems within various business functions. Students learn about systems development, project management, IT governance, risk management, and the impact of emerging technologies. Emphasis is placed on developing skills for analyzing business needs, evaluating information solutions, and managing the challenges associated with digital transformation and innovation.
Recommended Textbook
Experiencing MIS 5th Edition by David
M. Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Sample Questions
Q1) What is collaboration? How can one ensure effective collaboration?
Answer: Collaboration is the activity of two or more people working together to achieve a common goal,result,or work product:Effective collaboration isn't about being nice:In fact,surveys indicate the single most important skill for effective collaboration is to give and receive critical feedback.
Q2) Which of the following is true about the management and use of information systems?
A) An employee must be a programmer to manage information systems.
B) Information systems must be adapted to changing requirements.
C) Information systems need not be maintained after development.
D) Organizations with dynamic business environments do not use information systems. Answer: B
Q3) The number of businesses adopting new technologies has seen a downfall over the years.
A)True
B)False Answer: False
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Chapter 2: Business Processes information Systems and Information
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Q1) Members of a team in a company need to understand business processes since they need to evaluate new technologies.
A)True
B)False
Answer: True
Q2) Which of the following is a characteristic of good information?
A) It must be freely available.
B) It must be more than just barely sufficient.
C) It must be based on incomplete data.
D) It must be contextually relevant.
Answer: D
Q3) Data is knowledge derived from information.
A)True
B)False Answer: False
Q4) Information systems can improve process efficiency but not process effectiveness.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Organizational Strategy information Systems and Competitive Advantage
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Sample Questions
Q1) Which of the following statements describes a scenario in which the bargaining power of a supplier is strong?
A) Competitors' have decreased demand for raw materials.
B) The availability of raw materials is less.
C) The supplier has excess inventory.
D) There are many suppliers providing the same raw materials for comparable prices.
Answer: B
Q2) No matter what competitive strategy is being used,the value chain activities remain the same.
A)True
B)False
Answer: True
Q3) A business that selects a differentiation strategy would ________.
A) add cost to an activity provided it has a positive margin
B) provide essential functions at lowest costs
C) imitate rival companies' strategy and products
D) always try to price its products' higher than its competitors' products
Answer: A
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Chapter 4: Hardware and Software
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Q1) Main memory is also called cache memory.
A)True
B)False
Q2) What is an operating system? How is it different from an application program?
Q3) A(n)________ is a program that controls a computer's resources.
A) cache
B) operating system
C) CPU
D) bus
Q4) Which of the following is true about operating systems software?
A) Both client and server computers need to run on the same operating system.
B) The operating system performs a majority of application-specific tasks.
C) Both client and server computers need an operating system.
D) A single version operating system can be used for different types of hardware.
Q5) Which of the following is an example of volatile memory?
A) magnetic disk
B) magnetic tape
C) optical disk
D) cache
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Chapter 5: Database Processing
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Q1) Which of the following best describes the metadata in a database?
A) data that cannot be used as an information resource
B) special data that describes the structure of a database
C) data that describes a Web page
D) special data that is unique to a specific user
Q2) Monitoring the performance of a database after providing solutions for improving its performance is a(n)________ of the DBMS.
A) creation function
B) modification function
C) processing operation
D) administrative function
Q3) Browser-based database applications differ from traditional applications in that they ________.
A) have no security requirements
B) mostly run within a corporate network that is protected from the Internet
C) are usually open to the public
D) fail to support graphical queries
Q4) What are the differences between a spreadsheet and a database?
Q5) What is a NoSQL DBMS?
Q6) Describe the functions of a database management system.
Page 7
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Chapter 6: The Cloud
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Q1) Which of the following statements is true about cloud computing?
A) The elastic leasing of pooled computer resources over the Internet is called the cloud.
B) A cloud is a peer-to-peer network used to share data between users.
C) Cloud-based hosting does not operate over the Internet.
D) Any network of servers hosted in-house by an organization for its own requirements is regarded as a cloud.
Q2) Why is cloud hosting preferred to in-house hosting?
Q3) Which of the following is a characteristic of a private cloud?
A) Organizations define their own set of standards for interactions between programs.
B) Idle servers on a private cloud can be allocated to other organizations.
C) A private cloud is most likely to be built by a small organization.
D) Most organizations avoid having multiple database servers in a private cloud.
Q4) A private internet uses cloud standards.
A)True
B)False
Q5) What is the cloud?
Q6) What is a private cloud? What are its limitations?
Q7) What is a VPN and how does it work?
Page 8
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Chapter 7: Organizations and Information Systems
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Sample Questions
Q1) Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs.
A)True
B)False
Q2) Explain inter-enterprise information systems.
Q3) Which of the following statements is true of inherent processes?
A) Inherent processes are almost always a perfect fit.
B) Organizations cannot license the software used in inherent processes.
C) Inherent processes are expensive and time-consuming.
D) Inherent processes provide an alternative to business process reengineering.
Q4) Transitioning from one enterprise system to a new enterprise system is fairly easy due to the integrated steps involved in the process.
A)True
B)False
Q5) Which of the following statements is true of business process reengineering?
A) It is a very fast process and is easy to carry out.
B) When combined with ERP, it has a 100 percent success rate.
C) It is a very expensive process.
D) Due to its streamlined process, it requires no expertise.
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Chapter 8: Social Media Information Systems
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Q1) In social CRM,relationships between organizations and customers are fixed.
A)True
B)False
Q2) Which of the following statements is true of social capital?
A) When a user creates content for an organization, the strength of the relationship increases.
B) Social capital does not depreciate.
C) Using relationships in social networks to influence decision makers decreases the value of social capital.
D) The strength of a relationship between two entities is determined by the number of relationships of each entity.
Q3) What are the six characteristics of Enterprise 2.0?
Q4) What is a folksonomy?
Q5) Since the benefits of Enterprise 2.0 result from emergence,there is no way to control for either effectiveness or efficiency.
A)True
B)False
Q6) How do you respond to social networking problems?
Q7) What is the difference between traditional CRM and social CRM?
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Chapter 9: Business Intelligence Systems
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Q1) Reporting analysis is used primarily for classifying and predicting BI data.
A)True
B)False
Q2) An advantage of data warehouses is the low cost required to create,staff,and operate them.
A)True
B)False
Q3) Data marts are data collections that address the needs of a particular department or functional area of a business.
A)True
B)False
Q4) Pull publishing delivers business intelligence to users without any request from the users.
A)True
B)False
Q5) What is predictive-policing?
Q6) External data purchased from outside resources are not included in data warehouses.
A)True
B)False
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Chapter 10: Information Systems Development
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Q1) Which of the following is a major concern for developers in a systems development life cycle process?
A) having to work with a team of specialists
B) moving through the unstructured phases of the cycle
C) agreeing on the basic tasks to be performed to build a system
D) performing repetitive tasks of a completed phase
Q2) Mock-ups of forms and reports can generate similar benefits as a working prototype.
A)True
B)False
Q3) Which of the following is true of information systems?
A) They are off-the-shelf software without adaptation.
B) They can be adapted to fit business needs.
C) They cannot be purchased as off-the-shelf software.
D) They cannot be tailor made.
Q4) What is a test plan?
Q5) Beta testing is the last phase of the testing process.
A)True
B)False
Q6) Define the terms technical feasibility and organizational feasibility.
Page 12
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Chapter 11: Information Systems Management
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Q1) IS users have the rights to receive effective training in a format convenient to the user.
A)True
B)False
Q2) The ________ group manages the computing infrastructure,including individual computers,in-house server farms,networks,and communications media.
A) technology
B) operations
C) development
D) outsourcing relations
Q3) Compare the role of the chief information officer (CIO)and the role of the chief technology officer (CTO).
Q4) Large-scale project managers require deeper project management knowledge than small-scale managers.
A)True
B)False
Q5) The potential loss of intellectual capital is a concern related to outsourcing.
A)True
B)False
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Chapter 12: Information Security Management
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Q1) A person should preferably use the same password for different sites so as to avoid confusion.
A)True
B)False
Q2) Explain how defining positions in an organization can safeguard against security threats.
Q3) Malware definitions are patterns that exist in malware code.
A)True
B)False
Q4) ________ is the process of transforming clear text into coded,unintelligible text for secure storage or communication.
A) Usurpation
B) Authentication
C) Standardization
D) Encryption
Q5) The creation of backup copies of database contents ensures the protection of the database.
A)True
B)False
Q6) How can data safeguards protect against security threats?
Page 14
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Chapter 13: Collaboration Information Systems for Decision
Making problem Solving and Project Management
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Q1) Which of the following is true of collaboration?
A) Iterations should be avoided for the smooth functioning of the collaborative process.
B) Group members should not review each other's work negatively.
C) Multiple iterations and feedback improve collaboration.
D) Collaboration is more effective if it takes place at the final stage of a project.
Q2) Which of the following is necessary for a collaboration to be successful?
A) Collaborators should resist putting forward unpopular ideas.
B) Collaborators should avoid entering into difficult conversations.
C) Members must provide and receive critical feedback.
D) Everyone in the group should be too polite to say anything critical.
Q3) A cooperative result is usually better in quality than the result of someone working alone.
A)True
B)False
Q4) Decisions at the operational level tend to be unstructured.
A)True
B)False
Q5) Explain the four phases of project management.
Page 15
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) Which of the following statements is true of collaboration tool sets?
A) Good collaboration tool sets have built-in discussion boards.
B) Comprehensive tool sets take the longest time to learn.
C) Good tool sets include workflow control as an inbuilt feature.
D) Minimal tool sets allow sharing of video files.
Q2) Which of the following is an example of synchronous communication?
A) email
B) team survey
C) multiparty text chat
D) discussion forum
Q3) If a virtual meeting is synchronous,participants should use ________ to interact with each other.
A) discussion forums
B) videoconferencing
C) email
D) team surveys
Q4) Systems that provide version management track changes to documents and provide features and functions to accommodate concurrent work.
A)True
B)False
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Chapter 15: Mobile Systems
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Q1) Which of the following is an advantage of employees using their mobile systems at work?
A) cost savings
B) less risk of infection
C) lower compatibility problems
D) no real danger of lost or damaged data
Q2) Mobile systems users only move geographically,not from device to device.
A)True
B)False
Q3) The advantages of employees using their mobile systems at work include cost savings and greater employee satisfaction.
A)True
B)False
Q4) Mobile systems are information systems that support users in motion.
A)True
B)False
Q5) Native mobile applications can be developed by technically oriented Web developers and business professionals.
A)True
B)False
Page 17
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) An Excel workbook is a collection of one or more spreadsheets.
A)True
B)False
Q2) While copying a formula,Excel can adjust the terms of the formula to refer to the cells in the row to which it is copied.
A)True
B)False
Q3) The rows in an Excel spreadsheet are identified by letters,and the columns are identified by numbers.
A)True
B)False
Q4) The HOME tab holds the most frequently used tools and selections.
A)True
B)False
Q5) In Excel,the most frequently used tools and selections appear under the ________ tab.
A) DATA
B) HOME
C) VIEW
D) REVIEW
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Chapter 17: Database Design
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Q1) Which of the following is a highly popular technique for creating a data model with which the developers describe the content of a database by defining what is to be stored in the database and the associations among them?
A) entity-relationship (E-R) data model
B) Unified Modeling Language (UML)
C) object-relational model
D) data integrity model
Q2) Which of the following is true of entities?
A) An identifier's value is associated with every entity in the data model.
B) Entities can only represent a logical construct or transaction, not a physical object.
C) Entities' characteristics are described by attributes.
D) The relationships between entities are known as attributes.
Q3) The easiest time to change the database structure is after the database has been constructed and loaded with data.
A)True
B)False
Q4) What are the different types of relationships represented in a data model?
Q5) Explain the database development process.
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Chapter 18: Using Microsoft Access 2013
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Q1) Explain the procedure for creating a new database using Microsoft Access.
Q2) In Access,to create a relationship between one row of a table and an unlimited number of rows in another table,users should ________.
A) drag the primary key in one table to the foreign key in another table
B) create a link between the foreign keys of both the tables
C) drag the foreign key in one table to the primary key in another table
D) create a link between the primary key in one table to the primary key in another table
Q3) In Access,a surrogate key has no meaning to the user.
A)True
B)False
Q4) By default,for queries of two or more tables,Access shows only those rows that have value matches in both tables.
A)True
B)False
Q5) Unlike Microsoft Excel,users cannot key in data into Microsoft Access cells.
A)True
B)False
Q6) What steps must a database designer take before creating a database with Access?
Page 20
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Chapter 19: Using Excel and Access Together
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Q1) A user can readily create data entry forms,queries,and sophisticated and professional reports with the help of ________.
A) Microsoft Publisher
B) Microsoft Access
C) Microsoft Word
D) Microsoft Excel
Q2) Microsoft Excel includes comprehensive tools for graphing data.
A)True
B)False
Q3) Which of the following shows the correct sequence of steps for creating a pie chart in Microsoft Excel?
A) Add Charts Pie
B) Insert Illustrations Pie
C) Diagrams Illustrations Pie
D) Insert Charts Pie
Q4) Microsoft Access is a database management system.
A)True
B)False
Q5) Explain the procedure for creating graphs in Microsoft Excel.
Q6) Explain the significance of using Access and Excel together.
21
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Chapter 20: Network and Cloud Technology
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Q1) Which of the following purposes does an HTTP protocol serve?
A) determine IP address of devices on a network
B) provide reliable network for data communication
C) enable communication between programs
D) divide network traffic into packets
Q2) Cable lines provide high-speed data transmission using phone lines.
A)True
B)False
Q3) Wireless mice use Bluetooth to connect to a computer.
A)True
B)False
Q4) A SOHO LAN (small office or a home office LAN)requires that a dozen or more computers and printers be connected.
A)True
B)False
Q5) File Transfer Protocol is generally used for email transmissions.
A)True
B)False
Q6) What is the difference between a LAN and a WAN? Give an example of how each one could be used in business.
Page 22
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Chapter 21: Enterprise Resource Planning ERP Systems
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Q1) Small organizations employ only one or two IT specialists who not only manage the ERP system,but the entire IS department as well.
A)True
B)False
Q2) Which of the following statements is true of Oracle's ERP products?
A) Oracle has never been known to create easy-to-use ERP products.
B) Oracle traditionally does not develop its ERP products in-house.
C) Oracle's ERP products are not available on mobile devices.
D) Oracle's ERP products are not designed according to SOA principles, and hence are non-customizable.
Q3) The primary purpose of an ERP system is integration.
A)True
B)False
Q4) ________ is a suite of applications,a database,and a set of inherent processes for consolidating business operations into a single,consistent,computing platform.
A) Enterprise resource planning
B) Customer relationship management
C) Warehouse management system
D) Supply chain management
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Chapter 22: Supply Chain Management
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Q1) What is a supply chain? What are the four drivers that are crucial to the success of a supply chain?
Q2) Which of the following refers to the way organizations share their information?
A) means
B) purpose
C) availability
D) intent
Q3) In a supply chain,distributors order products from ________.
A) retailers
B) manufacturers
C) customers
D) suppliers
Q4) Explain inter-enterprise processes with an example.
Q5) Because of the nature of the bullwhip effect,________ face maximum variation in demand.
A) suppliers
B) manufacturers
C) distributors
D) retailers
Q6) Explain the bullwhip effect with an example.
Page 24
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Chapter 23: Hyper-Social Organizations and Knowledge Management
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Q1) ________ refer to rule-based systems that encode human knowledge in the form of If/Then rules.
A) Document management systems
B) Expert systems
C) Content management systems
D) Enterprise resource planning systems
Q2) A(n)________ is an employee directory that includes not only the standard name,email,phone,and address,but also organizational structure and expertise.
A) rich directory
B) article directory
C) external directory
D) web directory
Q3) What is knowledge management? How does it benefit an organization?
Q4) Rich directories are particularly useful in large organizations where people with particular expertise are unknown.
A)True
B)False
Q5) What are content management systems? Define any three challenges of content management.
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Chapter 24: Database Marketing
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Q1) What is database marketing?
Q2) The more number of times two items occur in the same transaction higher is the probability of them being purchased together.
A)True
B)False
Q3) Which of the following is the basic idea of the decision tree technique?
A) to perform an RMF analysis and rank consumer according to their purchasing patterns
B) to select attributes that are most useful for classifying entities on some criterion
C) to produce computer programs for information systems
D) to use the minimum difference among the groups created by the decision tree algorithm
Q4) Which of the following statements is true about decision trees?
A) Decision trees can be transformed into a set of If/Then rules.
B) Decision tree analysis is a supervised data mining technique.
C) Decision tree algorithms are similar to one another.
D) Decision tree programs produce computer programs for trees set up by analysts.
Q5) Define the three market-basket terminologies: support,confidence,and lift.
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Chapter 25: Reporting Systems and OLAP
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Q1) Describe online analytical processing.
Q2) In an OLAP report,a data item that is to be processed is called a ________.
A) measure
B) dimension
C) cube
D) target
Q3) Purchase date is an example of a ________ in an OLAP report.
A) measure
B) cube
C) dimension
D) variable
Q4) Which of the following describes the reports,users,groups,roles,events,and other entities involved in the reporting activities of a reporting system?
A) network packets
B) data structures
C) metadata
D) microdata
Q5) Users are not allowed to alter the format of OLAP reports.
A)True
B)False
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Chapter 26: Geographic Information Systems GIS
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Q1) Operations personnel are involved in the capture of geospatial data.
A)True
B)False
Q2) Which of the following is an advantage of raster maps?
A) They are easy to create from pictures and scanners.
B) They retain straight lines without any distortions.
C) They scale perfectly once created.
D) They have features that are readily identified by GIS applications.
Q3) Geospatial data is data that can be ordered in reference to the earth.
A)True
B)False
Q4) The modifiable areal unit problem is a condition that occurs when point-based spatial data are aggregated into regions and the results depend on how the regions are defined.
A)True
B)False
Q5) A geocode is a set of elevations based on particular values of the earth's radii.
A)True
B)False
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Chapter 27: Systems Development Project Management
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Q1) Knowledge areas refer to the factors in a project that need to be managed throughout the life of the project.
A)True
B)False
Q2) Which of the following statements is true of large-scale systems development projects?
A) They use simple computer programs to ensure consistency and speed in development.
B) They use small development teams of less than 20 members to reduce complexity.
C) Their development involves the integration of services from several companies.
D) Their development is carried out in a single site to ensure consistency.
Q3) What are the characteristics of large-scale systems development projects?
Q4) Taking responsibility for requirements is the single most important task a user can perform for a large-scale development project.
A)True
B)False
Q5) What is a critical path? How is a critical path analysis done?
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Chapter 28: Agile Development
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Q1) In paired programming,two computers are used by the same programmer.
A)True
B)False
Q2) In ________,two members share the same computer and write a computer program together.
A) imperative programming
B) paired programming
C) task parallelism
D) parallel computing
Q3) Why is the systems development life cycle (SDLC)losing credibility?
Q4) Which of the following statements is true about velocity?
A) The customer sets the velocity of each scrum period.
B) When a project begins, the senior team members guess the velocity of the team.
C) After a scrum team commits to requirements in a scrum period, it estimates the velocity it can achieve.
D) A team should approach the scrum master to change the order of the requirements it has committed to.
Q5) In a scrum,who is a product owner?
Q6) According to the scrum essentials,when is a project said to be done?
Page 30
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Chapter 29: Business Process Management
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Q1) An application that works for the business processes developed initially is likely to include functions that will cater to business processes designed in the future.
A)True
B)False
Q2) Business process management (BPM)cannot be applied for nonprofit organizations.
A)True
B)False
Q3) Business processes and information systems are synonymous terms.
A)True
B)False
Q4) What are the three principles that relate business processes and information systems?
Q5) The relationship of information systems and business processes is always one-to-many.
A)True
B)False
Q6) Give an example to illustrate how business processes fail to work when misaligned with the organization's goals.
Q7) Describe business process management (BPM)in brief.
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Chapter 30: International Mis
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Sample Questions
Q1) Thanks to information systems,any value chain activity can be performed from anywhere in the world.
A)True
B)False
Q2) How does the global economy change value chains and business processes?
A) World time differences enable global virtual companies to operate 24/7.
B) Overseas outsourcing is no longer an attractive option.
C) It makes it difficult for an international company to conduct sales and marketing efforts locally.
D) It makes it mandatory for the manufacturing activities to be carried out from the home country.
Q3) How has the global economy changed the competitive environment?
A) Suppliers are not required to reach a wide range of customers.
B) Customers now have less access to information about substitutes.
C) It has intensified rivalry by increasing product and vendor choices.
D) It has made it easier for new market entrants in all fields to penetrate the market.
Q4) Information systems support just-in-time (JIT)inventory techniques.
A)True
B)False
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