Information Systems Management Exam
Bank
Course Introduction
Information Systems Management explores the strategies, principles, and technologies involved in effectively managing information systems within organizations. The course covers the planning, implementation, and oversight of information technology infrastructure, systems integration, and data management to support business operations and decision-making. Topics include the alignment of IT and organizational goals, risk management, IT governance, emerging technologies, ethical considerations, and best practices for leading IT teams and projects. Students will gain an understanding of how to leverage information systems to drive innovation, efficiency, and competitive advantage in various business environments.
Recommended Textbook Essentials of Management Information Systems 10th Edition by Kenneth C. Laudon
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12 Chapters
1080 Verified Questions
1080 Flashcards
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Page 2
Chapter 1: Business Information Systems in Your Career
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Encouraging employees to adapt to new business processes is an important factor in change management.
A)True
B)False
Answer: True
Q2) A network requires at least three computers and a shared resource.
A)True
B)False
Answer: False
Q3) The fundamental set of assumptions,values,and ways of doing things that has been accepted by most of a company's members is called its:
A)culture.
B)environment.
C)atmosphere.
D)values.
Answer: A
Q4) Political conflict is an example of the people dimension of business problems.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Global E-Business and Collaboration
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90 Flashcards
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Sample Questions
Q1) A business process is a single step taken in a set of logically related activities that accomplish a specific business task.
A)True
B)False
Answer: False
Q2) Checking for product quality is an activity associated with the ________ function.
A)finance and accounting
B)human resources
C)manufacturing and production
D)sales and marketing
Answer: C
Q3) Which of the following tools is not one of the 15 most important types of collaboration software tools?
A)Screen sharing
B)Video streaming
C)Video conferencing
D)E-mail and instant messaging
Answer: B
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4
Chapter 3: Achieving Competitive Advantage With Information Systems
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) A substitute product of most concern for a cable TV distributor is:
A)satellite TV.
B)broadcast TV.
C)satellite radio.
D)the Internet.
Answer: A
Q2) In the age of the Internet,Porter's traditional competitive forces model is still at work,but competitive rivalry has become much more intense.
A)True
B)False
Answer: True
Q3) Which of the following can force a business and its competitors to compete on price alone?
A)High product differentiation
B)Poor process efficiency
C)Demand control
D)Transparent marketplace
Answer: D
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Chapter 4: IT Infrastructure: Hardware and Software
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Sample Questions
Q1) Hypertext markup language specifies how text,graphics,video,and sound are placed on a document.
A)True
B)False
Q2) In client/server computing,the client is:
A)the computer that acts as the user point of entry.
B)the location of the bulk of the processing.
C)software program used for logging on to the network.
D)the computer that firsts asks for services.
Q3) Two categories of fourth-generation languages are:
A)graphics language and application software package.
B)utility software and computer language translation software.
C)Java and C++.
D)XML and HTML5
Q4) To analyze the direct and indirect costs and determine the actual cost of specific technology implementations,you would use a:
A)total cost of ownership model.
B)return on investment model.
C)break-even point.
D)cost benefit analysis.
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Chapter 5: Foundations of Business Intelligence: Databases and Information Management
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90 Flashcards
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Sample Questions
Q1) The select operation:
A)combines relational tables to provide the user with more information than is otherwise available.
B)creates a subset consisting of columns in a table.
C)identifies the table from which the columns will be selected.
D)creates a subset consisting of all records in the file that meets stated criteria.
Q2) Relational database systems use ________ to ensure that relationships between coupled tables remain consistent.
A)intersection relations
B)referential integrity rules
C)entity-relationship diagrams
D)foreign keys
Q3) A data mart usually can be constructed more rapidly and at lower cost than a data warehouse because:
A)it typically focuses on a single subject area or line of business.
B)all the information is historical.
C)it uses a Web interface.
D)all of the information belongs to a single company.
Q4) List and describe three main capabilities or tools of a DBMS.
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Chapter 6: Telecommunications, the Internet, and Wireless Technology
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Sample Questions
Q1) A hub is a networking device that connects network components and is used to filter and forward data to specified destinations on the network.
A)True
B)False
Q2) A router is a device that forwards packets of data through different networks,ensuring that the data gets to the right address.
A)True
B)False
Q3) The process of employing techniques to help a Web site achieve a higher ranking with the major search engines is called:
A)VPN.
B)IAB.
C)SEM.
D)SEO.
Q4) A VPN:
A)is an encrypted private network configured within a public network.
B)is more expensive than a dedicated network.
C)provides secure,encrypted communications using Telnet.
D)is an Internet-based service for delivering voice communications.
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Chapter 7: Securing Information Systems
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Sample Questions
Q1) Application controls:
A)can be classified as input controls,processing controls,and output controls.
B)govern the design,security,and use of computer programs and the security of data files in general throughout the organization.
C)apply to all computerized applications and consist of a combination of hardware,software,and manual procedures that create an overall control environment.
D)include software controls,computer operations controls,and implementation controls.
Q2) The distributed nature of cloud computing makes it somewhat easier to track unauthorized access.
A)True
B)False
Q3) One form of spoofing involves forging the return address on an e-mail so that the e-mail message appears to come from someone other than the sender.
A)True
B)False
Q4) What are the security challenges faced by wireless networks?
Q5) What is a digital certificate? How does it work?
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Chapter 8: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
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Sample Questions
Q1) Inefficiencies in a supply chain are primarily caused by inaccurate information.
A)True
B)False
Q2) Dell Inc.is an example of a push-based model.
A)True
B)False
Q3) SFA modules in CRM systems would provide tools for:
A)assigning and managing customer service requests.
B)capturing prospect and customer data.
C)identifying profitable and unprofitable customers.
D)managing sales prospect and contact information.
Q4) ________ modules in CRM systems help sales staff increase their productivity by focusing sales efforts on the most profitable customers,those who are good candidates for sales and services.
A)PRM
B)SFA
C)ERM
D)CLTV
Page 10
Q5) Identify five benefits of customer-relationship management systems.
Q6) Identify two supply-chain models.Which is better?
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Chapter 9: E-Commerce: Digital Markets,digital Goods
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Sample Questions
Q1) Net marketplaces may either support contractual purchasing based on long-term relationships with designated suppliers or short-term spot purchasing.
A)True
B)False
Q2) The behavioral targeting of ads results in consumers responding ten times more frequently than when delivered ads randomly.
A)True
B)False
Q3) Information density refers to the:
A)richness-complexity and content-of a message.
B)total amount and quantity of information delivered to consumers by merchants.
C)total amount and quantity of information available to all market participants.
D)amount of information available to reduce price transparency.
Q4) An example of the content provider business model is Barnesandnoble.com,a retailer of printed books.
A)True
B)False
Q5) Describe the overall process and main decisions involved in planning a new e-commerce site.
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Chapter 10: Improving Decision Making and Managing Knowledge
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Sample Questions
Q1) Estimating the number of direct goods to reorder falls into which category of decision making?
A)Structured
B)Documented
C)Unstructured
D)Procedural
Q2) ________ are an essential component of a knowledge work system.
A)Computer-aided design tools
B)Three-dimensional modeling tools
C)Tagging and classification tools
D)Links to external knowledge bases
Q3) Why is the balanced scorecard method said to be "balanced"?
A)It uses measurable dimensions for assessing performance.
B)It measures performance of more than just financial systems.
C)It assesses both the internally focussed and externally focussed business processes.
D)It measures performance along all major divisions of a firm,from production and manufacturing to human resources.
Q4) What are the essential capabilities of knowledge work systems?
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Q5) What is a GIS? Describe three ways in which GIS can be used by modern business.
Chapter 11: Building Information Systems and Managing Projects
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Sample Questions
Q1) Developing an information system has been compared to the problem-solving process.Which one of the following problem-solving steps is not a part of systems analysis?
A)Implement the solution
B)Choose the best solution
C)Develop alternative solutions
D)Define and understand the problem
Q2) The three main platforms for mobile apps include all of the following except:
A)iPhone/iPad
B)Kindle
C)Android
D)Windows Phone 7
Q3) Failure to address properly the organizational changes surrounding the introduction of a new system can cause the demise of an otherwise good system.
A)True
B)False
Q4) What unique issues and solutions are involved in managing global systems projects?
Q6) Identify and describe the main five systems development approaches. Page 14
Q5) Discuss the role and influence the user plays in software development.
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Page 15
Chapter 12: Ethical and Social Issues in Information Systems
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Sample Questions
Q1) According to the ________,you should take the action that produces the least harm.
A)Categorical Imperative
B)Risk Aversion Principle
C)Utilitarian Principle
D)Golden Rule
Q2) Intellectual property can best be described as:
A)intangible property created by individuals or corporations.
B)unique creative work or ideas.
C)tangible or intangible property created from a unique idea.
D)the expression of an intangible idea.
Q3) Despite the passage of several laws defining and addressing computer crime,accessing a computer system without authorization is not yet a federal crime.
A)True
B)False
Q4) What are the major issues concerning privacy in the information age? Do you believe the need for homeland security should overrule some of the personal privacy and information rights we have previously taken for granted? Why or why not?
Q5) How does a cookie work?
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