Information Systems in Organizations
Textbook Exam Questions
Course Introduction
This course explores the strategic role of information systems in modern organizations, examining how technology supports business processes, decision-making, and competitive advantage. Students will study key concepts such as systems development, information management, and the alignment of IT strategy with organizational goals. Through case studies and real-world examples, the course emphasizes the interplay between people, processes, and technology, preparing students to evaluate and implement information systems that drive organizational success.
Recommended Textbook
Principles of Information Systems 11th Edition by Ralph Stair
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14 Chapters
1191 Verified Questions
1191 Flashcards
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Chapter 1: An Introduction to Information Systems
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Sample Questions
Q1) Information is simply a collection of raw facts such as an employee number or the total hours worked in a week.
A)True
B)False
Answer: False
Q2) Application software such as Microsoft Windows controls basic computer operations, including start-up and printing.
A)True
B)False
Answer: False
Q3) In information systems, _____ is used to make changes to input or processing activities.
A) forecasting
B) feedback
C) output
D) processing
Answer: B
Q4) Predicting future events to avoid problems is called _____. Answer: forecasting
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Chapter 2: Information Systems in Organizations
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Sample Questions
Q1) The _____ service unit is basically a miniature IS department attached and directly reporting to a functional area in a large organization.
Answer: information
Q2) The contemporary view of the role of information systems is that they are so intimately involved that they are part of the process itself.
A)True
B)False
Answer: True
Q3) The _____ strategy for competitive advantage involves producing a variety of products, giving customers more choices, or delivering higher quality products and services.
Answer: differentiation
Q4) _____ are responsible for scheduling, hardware maintenance, and preparing input and output.
A) Data-entry operators
B) System operators
C) Web operators
D) Local area network operators
Answer: B
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Chapter 3: Hardware: Input, Processing, and Output Devices
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Sample Questions
Q1) RAID storage devices provide organizations with data storage that is _____.
A) fault tolerant
B) exceedingly fast
C) extremely low cost
D) unlimited in storage capacity
Answer: A
Q2) _____ is a popular format for compressing a sound sequence into a very small file while preserving the original level of sound quality when it is played.
Answer: MP3
Q3) _____ involves the simultaneous execution of two or more computer instructions. Answer: Multiprocessing
Q4) The _____ are low-cost, centrally managed computers with no extra drives or expansion slots and limited capabilities.
A) netbook computer
B) laptop computer
C) thin client computer
D) desktop computer
Answer: C
Page 5
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Chapter 4: Software: Systems and Application Software
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Sample Questions
Q1) What are some of the disadvantages of using proprietary software?
Q2) The _____ features of the operating system allocates computer resources to make the best use of each system's assets.
A) user interface
B) multitasking
C) file management
D) task management
Q3) A risk involved with using an application service provider is that _____
A) sensitive information could be compromised
B) the ASP could be incapable of keeping its servers and network up and running consistently
C) a disaster could disable the ASP's data center
D) all of the above
Q4) _____ is an example of a popular general purpose software suite for personal computer users.
A) Corel SmartSuite
B) Lotus Office
C) Microsoft Symphony
D) Corel WordPerfect Office
Q5) ________ are sequences of instructions for the computer.
Page 6
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Chapter 5: Database Systems, Data Centers, and Business Intelligence
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Sample Questions
Q1) A data warehouse stores historical data that has been extracted from operational systems, external sources, and, sometimes, even unique sources.
A)True
B)False
Q2) ______ is a collection of instructions and commands used to define and describe data and relationships in a specific database.
A) user view
B) schema
C) data definition language
D) data manipulation language
Q3) Predictive analysis is a form of data mining that combines historical data with assumptions about future conditions to predict the outcome of events.
A)True
B)False
Q4) Differentiate between the traditional and database approach to data management.
Q5) The DBMS serves as an interface between an application program and the database.
A)True
B)False
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Chapter 6: Telecommunications and Networks
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Sample Questions
Q1) _____ a wireless communications specification that describes how cell phones, computers, and printers can be connected over distances of 10-30 feet at a rate of about 2 Mbps and allows users of multifunctional devices to synchronize information.
Q2) In a circuit-switching network, no fixed path is created between the communicating devices and the data is broken into packets for sending over the network.
A)True
B)False
Q3) A low cost form of wireless communications technology often used in security systems and heating and cooling systems.
Q4) _____ is a network device that serves as an entrance to another network.
Q5) Smartphones have their own software operating systems and are capable of running applications that have been created for that operating systems or any other operating system.
A)True
B)False
Q6) _____ is a common form of guided transmission media that uses extremely this strands of glass bound together in a sheathing and light beams to transmit signals.
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Chapter 7: The Internet, Web, Intranets, and Extranets
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Q1) Conducting classes over the Web with no physical class meetings is called _____ and provides a convenient method for nontraditional students to attend college.
Q2) ______ consist of standards and tools that streamline and simplify communication among Web sites and that promise to revolutionize the way we develop and use the Web for business and personal purposes.
A) The TCP protocol
B) Web services
C) DARPANET
D) IP v6
Q3) _____ are specially denoted text or graphics on a Web page, that, when clicked, open a Web page containing related content
A) HTML
B) Tags
C) Hyperlinks
D) IP addresses
Q4) Many of the computer activities traditionally provided through software installed on a PC can now be carried out using _____ applications in a Web browser without installing any software.
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Chapter 8: Electronic and Mobile Commerce
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Q1) _____ is a subset of e-commerce that involves electronic transactions between consumers and a third party to facilitate the process.
A) B2B
B) B2C
C) G2C
D) C2C
Q2) The three basic components of a successful e-commerce model include content, commerce, and community.
A)True
B)False
Q3) _____ is a subset of e-commerce where all the participants are organizations.
Q4) Bartering is a technique used be advertisers to recapture shoppers who abandoned a Web site without making a purchase.
A)True
B)False
Q5) The length of the sales process for typical B2B sale is much slower than for the typical C2C sale.
A)True
B)False
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Chapter 9: Enterprise Systems
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Q1) Define the term CRM system and state its fundamental purpose.
Q2) Customer relationship management software helps plan, execute, and control all the activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished product to customers.
A)True
B)False
Q3) Implementation of an ERP system provides an organization with an opportunity to also upgrade its technology infrastructure.
A)True
B)False
Q4) In the ERP system, input to the general ledger occurs simultaneously with the input of a business transaction to a specific finance and accounting software module.
A)True
B)False
Q5) The traditional transaction processing systems that support the _____ business function include inventory control, purchase order processing, receiving, and accounts payable.
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Chapter 10: Information and Decision Support Systems
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Q1) The dialogue manager of a DSS can also connect to external databases to give decision makers even more information and decision support beyond that available through just corporate databases..
A)True
B)False
Q2) Decision support systems _____.
A) are used for operational, tactical, and strategic decision making
B) might support a decision maker in only one or two of the problem-solving phases
C) support optimization, satisficing, and heuristic approaches
D) all of the above
Q3) The focus of a DSS is on decision-making _____ when faced with unstructured or semistructured business problems.
A) accuracy
B) efficiency
C) effectiveness
D) timeliness
Q4) A(n) _____ DSS handles situations or decisions that occur more than once, usually several times per year or more.
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Chapter 11: Knowledge Management and Specialized Information Systems
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Q1) ____________________ statements are rules that suggest certain conclusions.
Q2) John McCarthy proposed the use of the term ____________________ to describe computers with the ability to mimic or duplicate the functions of the human brain.
Q3) Robotics involves developing mechanical or computer devices that can paint cars, make precision welds, and perform tasks that require a high degree of precision or are tedious or hazardous for humans.
A)True
B)False
Q4) The inference engine coordinates the flow of knowledge to other components of the expert systems.
A)True
B)False
Q5) Virtual reality simulations require special interface devices that transmit the sights, sounds, and sensations of the simulated world to the user. \
A)True
B)False
Q7) Discuss some of the factors that go into designing a multimedia application. Page 13
Q6) ____________________ knowledge is objective and can be measured and documented.
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Chapter 12: Systems Development: Investigation and Analysis
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Q1) Feasibility analysis assess the technical, economic, legal, operational, and schedule feasibility of a project.
A)True
B)False
Q2) _____ takes an iterative approach to the systems development process.
A) Rapid application development
B) Prototyping
C) Traditional systems development
D) None of the above
Q3) The purpose of the ______ phase of the traditional system development process is to answer the questions "How will the information system do what it must do to obtain the solution?"
Q4) Managers and employees in all functional work areas shun working on systems development projects.
A)True
B)False
Q5) During each ____________________ of the prototyping approach, requirements and alternative solutions to the problem are identified and analyzed, new solutions are designed, and a portion of the system is implemented.
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Chapter 13: Systems Development: Design, Implementation, and Review
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Q1) Identify and briefly describe two types of documentation prepared for use with internally developed software.
Q2) During physical design, the characteristics of the hardware, software, database, telecommunications, personnel, and procedure and control specifications must be detailed.
A)True
B)False
Q3) ______ are rules and procedures to maintain data security.
Q4) When a database fails, failover automatically switches applications and other programs that use the database to a redundant or replicated database so these is no interruption of service.
A)True
B)False
Q5) The process of physically placing the computer equipment on the site and making it operational is called ____.
A) site preparation
B) user acceptance
C) start-up
D) installation
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Chapter 14: The Personal and Social Impact of Computers
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Q1) Tracking software sends messages via a wireless network to the specified e-mail address, pinpointing its location and including a picture of the thief (for those computers with an integrated Web cam).
A)True
B)False
Q2) ____________________ is the operation of a fake Web site by someone trying to gain access to customer's private information.
Q3) Outline several useful policies to minimize computer-related waste and mistakes.
Q4) ______ is a small program hidden in a network or computer system that records identification numbers and passwords.
A) Logic bomb
B) Password sniffer
C) Trojan horse
D) Rootkit
Q5) To protect your PC and prevent it from spreading malware to your co-workers, some antivirus software scans and cleans both incoming and outgoing e-mail messages.
A)True
B)False
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