Information Systems in Organizations Test Bank
Course Introduction
Information Systems in Organizations explores the fundamental role that information systems play within modern organizations. This course examines how information systems support business operations, decision-making, and strategic objectives by integrating people, processes, and technology. Students will analyze case studies to understand system design, data management, and the impact of digital transformation on organizational efficiency and competitiveness. Key topics include system development life cycles, enterprise resource planning, ethical considerations, and the alignment of IT strategy with organizational goals.
Recommended Textbook
Experiencing MIS 3rd Canadian Edition by David M. Kroenke
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17 Chapters
1314 Verified Questions
1314 Flashcards
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Page 2
Chapter 1: Information Systems and You
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) An important skill in business is to be able to identify opportunities for innovation through the use of information systems.
A)True
B)False
Answer: True
Q2) All of the following are components of an information system except A) procedures.
B) culture.
C) people.
D) software.
E) hardware.
Answer: B
Q3) How is IT different from an information system? Why is this important?
Answer: Whereas IT is concerned with computer hardware,software,and data,which are certainly part of an information system,an information system is a broader concept than IT by itself.Information systems include IT,but also focus on the people that use it and the procedures for using it properly.This is important because IT is just a tool and to get the most out of it,we need to realize that people have to be trained and that proper procedures for using it have to be in place.
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Chapter 2: Business Process Management and Decision Making
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) Provide an example of a structured decision.
Answer: A structured decision is one for which there is an understood and accepted method for making the decision.A formula for computing the reorder quantity of an item in inventory is an example of a structured decision process.
Q2) Which of the following is arguably the most important component of an Information System?
A) Software
B) Hardware
C) Processes
D) Information
E) People
Answer: E
Q3) An Executive Information System supports
A) managerial decisions.
B) strategic decisions.
C) executive decisions.
D) structured decisions.
E) operational decisions.
Answer: B
Page 4
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Chapter 3: Productivity, innovation and Strategy
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) As defined by Porter,a value chain is a network of value creating activities.
A)True
B)False
Answer: True
Q2) Receiving and storing raw materials for production would be an example of a(n)________ in Porter's value chain model.
A) support activity
B) primary activity
C) linkage
D) integrated activity
E) complex activity
Answer: B
Q3) Accounting functions like accounts receivables would be an example of a supporting activity in Porter's value chain model.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Hardware and Software
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Memory that is permanent is called "volatile" memory.
A)True
B)False
Q2) When multiple programs are running,the CPU uses memory swapping as each program is used.
A)True
B)False
Q3) Technology change is a fact of life and each person can choose how to relate to it.
A)True
B)False
Q4) Data moves between main memory and the CPU via (the)
A) CPU.
B) instruction set.
C) data bus.
D) main memory.
E) data application.
Q5) A CPU is sometimes called the "brain" of the computer.
A)True
B)False
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Chapter 5: Database and Content Management
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Content management is indexing the right information,processing,sorting it,and then
A) getting it printed when needed.
B) hiring good programmers.
C) editing right employee input.
D) making it available in the right format at the right time.
E) giving it to employees with "strong" passwords.
Q2) Name three different DBMS packages available today.
Q3) Describe the use of a content management system.
Q4) A DBMS is a collection of tables,relationships,and metadata.
A)True
B)False
Q5) Metadata is data about data.
A)True
B)False
Q6) A database application can have one or more users.
A)True
B)False
Q7) What are the differences between a database and a spreadhseet?
Q8) What is the difference between a DBMS and a database?
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Chapter 6: Networks and Collaboration
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) Computers and printers on a LAN are connected to a ________ to communicate and transmit messages on the LAN.
A) routing table
B) switch
C) root server
D) http server
E) TLD
Q2) Satellite transmission is often part of a Wide Area Network (WAN).
A)True
B)False
Q3) DSL stands for digital signal line and operates on the same lines as voice telephones and dial-up modems.
A)True
B)False
Q4) Narrowband transmission speeds typically do not exceed 56 kbps.
A)True
B)False
Q5) An analog signal is a digital format.
A)True
B)False
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Chapter 7: Competitive Advantage and Business Proces
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) SRM applications support these three basic processes:
A) approve, enter, pay.
B) book, receive, attend.
C) attract, qualify, convert.
D) invoice, inventory and payment.
E) source, purchase and settle.
Q2) Customer Relationship Management (CRM)is an example of a cross-functional system.
A)True
B)False
Q3) If the order entry system defines part numbers using a 6-digit code and the inventory system defines part numbers using an 8 digit code,the data must be ________ in order for the two systems to share data.
A) recombined
B) imported
C) re-structured
D) updated
E) converted
Q4) Describe how an ERP supports each of the primary activities in Porter's value chain model.
Page 9
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Chapter 8: Decision Making and Business Intelligence
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Generally it is better to have data that is too fine rather than too coarse.
A)True
B)False
Q2) A data-mining system uses statistical analysis to enable fundraisers to predict who will donate to a cause.
A)True
B)False
Q3) To realize a competitive advantage from data an organization must
A) collect the data.
B) view data as a liability.
C) use the data to make better decisions.
D) view data as an asset.
E) analyze the data.
Q4) Thomas Davenport noted that a major grocery chain used less than ________ percent of its scanner data
A) 1
B) 2
C) 3
D) 4
E) 5
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Chapter 9: E-Commerce, social Networking and Web 20
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) For the vendor e-commerce produces new information about
A) manufacturer's profits
B) price elasticity
C) disintermediation
D) merchant companies
E) nonmerchant companies
Q2) When a user modifies Google's My Maps,this is a Web 2.0 feature called mashups.
A)True
B)False
Q3) Advertisers can actually purchase search words from Google by using
A) AdWords.
B) SEO optimization.
C) social networks.
D) mashups.
E) crowdsourcing.
Q4) One advantage of IT is the ability to keep track of many more people and enhance personalization.
A)True
B)False
Q5) What is showrooming and what is the danger of showrooming to retailers?
Page 11
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Chapter 10: Acquiring Information Systems Through Projects
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) Systems development often aims at a(n)________ target.
A) intermediary
B) stationary
C) moving
D) progressive
E) intermittent
Q2) System development is a process for creating and ________ information systems.
A) maintaining
B) upgrading
C) proposing
D) programming
E) brainstorming
Q3) PMBOK was developed by the Project Management Institute.
A)True
B)False
Q4) What are the different system conversion strategies and when are they appropriate?
Q5) What is an IT project?
Q6) What are three areas that affect IT project risk?
Q7) Why is it so difficult to estimate the costs of system development?
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Chapter 11: Structure, governance and Ethics
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) What are the three factors that make up the triple bottom line?
Q2) COBIT stands for
A) Common Observations for Information Technology.
B) Control Objectives for Information and Related Technology.
C) Common Objectives for Business Information Technology.
D) Control Objectives for Information Technology.
E) Control Objects for Information Technology.
Q3) John Zachman developed the Zachman framework while he worked for IBM.
A)True
B)False
Q4) Though it may seem obvious,one of the hardest things to do when planning how your organization will use information systems is to
A) export applications to a Web platform.
B) align IS with organizational strategy.
C) outsource some of the functions.
D) get quotes from vendors.
E) develop the business strategy.
Q5) Bill 198 is commonly known as Budget Measures Act.
A)True
B)False
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Chapter 12: Managing Information Security and Privacy
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) Users often resist biometric identification because they feel it is
A) expensive.
B) ineffective.
C) too technical.
D) invasive.
E) hard to use.
Q2) Despite warnings,users have a tendency to write their passwords on sticky notes next to the computer.
A)True
B)False
Q3) What is an unauthorized data disclosure?
Q4) Spoofing is a technique for intercepting computer communications.
A)True
B)False
Q5) Hardening is actually a(n)________ safeguard.
A) technical
B) security
C) data
D) human
E) accountability
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Chapter 13: Business Process Modeling: Techniques, Rules, and Applications
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) Data flow diagrams are constructed by using
A) a set of process references.
B) four shapes and three rules.
C) information systems.
D) relative process references.
E) activities and resources.
Q2) MS Visio files have the file extenstion
A) (.exe)
B) (.osd)
C) (.vsd)
D) (.DFD)
E) (.doc)
Q3) The data store symbolizes a place where data is
A) either stored or retrieved.
B) edited and corrected.
C) audited and collated.
D) collected and mined.
E) scrubbed and normalized.
Q4) List the rules that apply to combining shapes in data flow diagrams.
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Chapter 14: Excel Basics: Understanding Spreadsheets,
Cells, and Formulas
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) When you build a formula it must begin with an "=".
A)True
B)False
Q2) Cells are identified by their column letters and row numbers.
A)True
B)False
Q3) If you want to apply the same "growth rate" to a number of formulas in different cells you would use a(n)
A) asynchronous reference.
B) absolute reference.
C) intact reference.
D) relative reference.
E) synchronous reference
Q4) Today the term spreadsheet almost always refers to electronic models.
A)True
B)False
Q5) Describe how you would enter a new formula that adds the value of two cells into and Excel spreadsheet.
Q7) How does a user rename a worksheet tab? Page 16
Q6) Why are absolute references important in Excel?
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Chapter 15: Database Design and Entity Relationships
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) The user's review of the data model is
A) done after the database is programmed
B) treated as a casual process
C) not necessary
D) not usually done
E) crucial
Q2) A data model should show how users see their "world".
A)True
B)False
Q3) The notation N:N indicates a many-to-many relationship.
A)True
B)False
Q4) ________ is the process of converting poorly structured tables into two or more well-structured tables.
A) Sharing
B) Reengineering
C) Normalization
D) Decentralization
E) Redesigning
Q5) Describe an E-R diagram.
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Chapter 16: Creating and Utilizing Forms, Queries, and Reports in MS Access
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) What are reports used for and how are they created in MS Access?
Q2) A primary key is indicated by a small key icon next to the field name in the design mode of the table.
A)True
B)False
Q3) A question one asks of the database is known as a(n)
A) result
B) form
C) query
D) report
E) table
Q4) A quick way of creating reports in Access is to use the Report Wizard.
A)True
B)False
Q5) The relationships window allows users to define the relationships between tables.
A)True
B)False
Q6) What are data entry forms used for and how are they created in MS Access?
19
Q7) Why are queries so useful and how are they created in MS Access?
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Chapter 17: Understanding MS Project: Features and Functions
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) MS Project is a full-service project management software because it focuses on A) organizing tasks.
B) providing access to project documentation.
C) managing schedules.
D) tracking employee hours.
E) providing support for the project management process.
Q2) What is a dependency between two tasks?
Q3) It is not difficult to show all aspects of a project in a single screen.
A)True
B)False
Q4) MS Project allows a project manager to control resources.
A)True
B)False
Q5) MS Project is best describes as a spreadsheet product.
A)True
B)False
Q6) Dependencies are reflected in the Gantt chart screen.
A)True
B)False
Q7) Why is MS Project considered a full-service product? Page 20
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Page 21