

Information Systems in Organizations Solved
Exam Questions
Course Introduction
This course examines the pivotal role that information systems play in modern organizations, focusing on how they support business processes, decision-making, and competitive strategies. Students will explore the various types and components of information systems, their development and management, and the ways in which they interact with organizational structure and culture. The course also addresses emerging technologies, ethical considerations, and the strategic alignment between information systems and business objectives, equipping students with the knowledge to assess and leverage information technology for improved organizational performance.
Recommended Textbook
Managing and Using Information System 5th Edition by Keri E. Pearlson
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12 Chapters
637 Verified Questions
637 Flashcards
Source URL: https://quizplus.com/study-set/1757

Page 2

Chapter 1: Linking Systems Strategy and the Organization
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47 Verified Questions
47 Flashcards
Source URL: https://quizplus.com/quiz/34994
Sample Questions
Q1) A general manager should:
A) Rely on IS personnel to make IS decisions
B) Ignore how IS are used and managed
C) Have a deep technical knowledge of IS
D) Understand the use and consequences of technologies relevant to the business
E) Not be expected to ask or understand technology related questions
Answer: D
Q2) When a company's business strategy and technology strategy are intertwined,this situation is known as _______.
A)convergence
B)alignment
C)dynamic
D)differentiation
E)technologically adjusted
Answer: A
Q3) The _______________ models suggest that the speed and aggressiveness of the moves and countermoves in any given market create an environment in which advantages are "rapidly created and eroded."
Answer: hypercompetition
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Page 3

Chapter 2: Strategic Use of Information Resources in a Global Economy
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54 Verified Questions
54 Flashcards
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Sample Questions
Q1) Which model is best used to understand the ways in which information technologies allow a firm to both attain and sustain a competitive advantage?
A) Porter's Competitive Forces
B) Porter's Value Chain
C) The Information Systems Strategy Triangle
D) The Network Effect
E) The Resource-Based View
Answer: E
Q2) A firm releases a new technology only to have a competitor implement a similar technology with more features and value to the consumer.This would be which type of risk?
A) Demonstrating bad timing
B) Awakening a sleeping giant
C) Mobile-based alternative removes advantages
D) Running afoul of the law
E) Implementing IS poorly
Answer: B
Q3) SCM stands for ________________.
Answer: Supply chain management
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Chapter 3: Organizational Strategy: Managerial Levers
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) An organization feels hierarchical when IT is used primarily as a communication vehicle.
A)True
B)False
Answer: False
Q2) The use of performance data by managers is generally welcomed by workers and nonthreatening to workers when the data is used for compensation rather than to improve performance.
A)True
B)False
Answer: False
Q3) Traditional organizations have one of four types of organizational design. What are these four structure types?
A) Traditional, flat, matrix, technology
B) Hierarchical, flat, matrix, networked
C) Matrix, networked, flat, information
D) Matrix, flat, networked, traditional
E) Social, networked, matrix, hierarchical
Answer: B
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Page 5

Chapter 4: Work Design: Enabling Global Collaboration
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) As a result of increased flow of information,firms have seen an increase in middle managers.
A)True
B)False
Q2) An advantage of virtual teams is that members in different parts of the world can cooperate to get work done faster due to time zone differences. What is this called?
Q3) Which one of the following is a valid statement?
A) The cost to access information has risen.
B) It takes more time to access information.
C) Personal productivity has dropped as a result of technology.
D) Traditional job roles have not changed much as a result of technology.
E) Most jobs today have a significant information systems component.
Q4) Which one of the following is NOT a factor driving the use of telecommuting?
A) Geographic flexibility
B) Energy conservation
C) Higher job satisfaction
D) Lower employee turnover
E) Stronger sense of company culture
Q5) How have hiring practices been impacted by IT?
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Chapter 5: Building and Changing Global Business Processes
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55 Verified Questions
55 Flashcards
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Sample Questions
Q1) Business processes are functional in nature and rarely cut across different departments in an organization.
A)True
B)False
Q2) This type of organizational structure (perspective) results in duplication of information,lack of coordination between departments,and lack of communication on a company wide basis.
Q3) Which one of the following is NOT a quality associated with agile and dynamic business processes?
A) Designed to support incremental improvement of processes
B) Relies on a high degree of IT
C) Allows for companies to take advantage of the latest innovations
D) Change requires significant redesign effort
E) Readily supports changing business requirements
Q4) Explain issues companies have with one another when linking systems in order to participate in an integrated supply chain.
Q5) What does SCM stand for?
Q6) List one of the largest enterprise systems vendors as identified in this chapter.
Page 7
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Chapter 6: Information Systems Strategy: Architecture and Infrastructure
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55 Verified Questions
55 Flashcards
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Sample Questions
Q1) A manager must know enough about the IT architecture and IT infrastructure so that he or she can:
A) Select the correct wireless provider.
B) Make realistic use of IT and know what to expect from IT.
C) Choose the appropriate IT infrastructure components.
D) Limit future business options.
E) Ensure a rigid IT structure.
Q2) This is the physical location where a company will run and manage centralized computing needs such as servers and mainframe computers.
Q3) Understanding the life span of the IT infrastructure and architecture is called?
A) IT life cycle
B) Strategic timeframe
C) Architecture life cycle
D) IT life span
E) System timeframe
Q4) This is the electronic representation of numbers and text.
Q5) Consumerization of IT is growing at a phenomenal rate because employees and ___________ want to use their own devices to access a company's IS.
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Q6) Why would an organization use cloud computing for its IT infrastructure needs?

Chapter 7: Cost Recovery of Information Systems
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) WalMart,the world's largest retailer,uses RFID tags to track movement of goods across its intense supply chain.One identifiable benefit is that pallets of goods no longer need to be manually logged by a worker when received.Instead,an information system automatically logs the goods as they arrive.This benefit is identified as which type of business change:
A) Innovation
B) Efficiency
C) Cessation
D) Work force reduction
E) Doing new things
Q2) Scorecards provide a summary of information gathered over a period of time. Another common IT monitoring tool is the _____________.
A) baseline
B) metrics
C) portfolio
D) dashboard
E) monitor
Q3) The process called "true up" is used to balance true expenses against payments made for this particular funding method.
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Page 9

Chapter 8: Governance of the Information Systems Organization
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) The decision about approval and justification of new technologies would fall into which one of the five major IT decision categories?
A) IT principles
B) IT architecture
C) IT infrastructure
D) Business application needs
E) IT investment and prioritization
Q2) IT governance has two major components: the assignment of decision-making authority and responsibility,and the __________________________.
A) cost considerations
B) decision rights
C) business plan
D) capability maturity model
E) decision-making mechanisms
Q3) Why is it recommended that the IT governance archetype for an organization's information security strategy be business monarch?
Q4) This is the act through which behavior is aligned with business goals through empowerment and monitoring.
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Chapter 9: Sourcing Information Systems Around the World
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) In East Asia,a small cluster of countries,namely China,Malaysia and Korea,are creating a reputation for this type of outsourcing.
A) Farshoring
B) Nearshoring
C) Cloud computing
D) Captive center
E) Full outsourcing
Q2) To manage control yet realize the financial benefits that come with outsourcing,firms have created these subsidiaries to operate on their behalf and provide services.
Q3) Using outsourcing providers frees up a business's employees so that they can devote their energies to core competencies for the business.
A)True
B)False
Q4) More highly developed countries tend to offer higher levels of skills at lower costs.
A)True
B)False
Q5) This is the most traditional approach to sourcing.
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Chapter 10: Managing Projects in a Global Ecosystem
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) List one example of open source software.
Q2) Small projects are often low in complexity,low in clarity and also low in risk.
A)True
B)False
Q3) Open source software is free but often an organization will have to pay for training and technical support for the software.
A)True
B)False
Q4) Why does the addition of more people to a project not speed up the project efforts?
Q5) Adding more people to a project can be helpful,but most projects are not made more efficient by simply adding labor.
A)True
B)False
Q6) A good project manager defines a realistic project scope and then manages the project so that it can be completed on time and within _________.
Q7) What is the name given to the department that develops project management skills,boosts efficiency for projects,and improves project delivery?
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Chapter 11: Business Analytics and Knowledge Management
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52 Flashcards
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Sample Questions
Q1) This tool displays key metrics in a graphical form and has drill down capabilities that get to the next level of detail.
Q2) List some examples of what a company should do if it seeks to gain a competitive advantage from analytics.
Q3) Successful companies that compete using business analytics may have the same tools as their competition,but have built the right culture and organizational support system to ensure that the tools are being used properly.
A)True
B)False
Q4) This is one of the features of Google Analytics that allows an organization see how specific search queries drive traffic to the organization's web site.
Q5) By utilizing business analytics,a company can learn which one of the following?
A) Which products are moving slowly versus which products are moving quickly
B) Which products have been sold in the past 3 months
C) Who is buying the product and what price they're willing to pay
D) Where each product sits (warehouse, store or factory location)
E) The suppliers who contributed to the manufacturing of the product
Page 13
Q6) These are tools that analyze the impact social IT has on a business.
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Chapter 12: Ethical Guidelines for Information Use
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Sample Questions
Q1) Give an example of U.S.legislature designed to ensure the privacy and protection of information for a specific industry.
Q2) Over time it becomes easier to maintain the accuracy of information.
A)True
B)False
Q3) Questions like "Who is responsible for the reliability of information?" and "Who will be accountable for errors in the information?" are part of this ethical issue.
A) Privacy
B) Accuracy
C) Authenticity
D) Perfection
E) Purpose
Q4) In today's digital word,individuals can control their privacy through ______,consent,and correction.
Q5) Those who possess the "best" information and know how to use it,win.
A)True
B)False
Q6) Green computing benefits _____ which is sometimes referred to as "People,Planet,Profit".
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