Information Systems in Organizations Review
Questions
Course Introduction
This course explores the critical role of information systems in modern organizations, examining how technology supports business operations, decision-making, and strategic goals. Students will learn about the major components of information systems, including hardware, software, data, people, and processes, and how these elements integrate to improve organizational effectiveness. Topics covered include systems development, data management, enterprise applications, e-business models, and the ethical and security considerations associated with information systems. Real-world cases and practical examples highlight how organizations leverage information systems for competitive advantage and innovation.
Recommended Textbook Enterprise Systems for Management 2nd Edition by
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Page 2
Luvai Motiwalla
Chapter 1: Introduction to Enterprise Systems for Management
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Sample Questions
Q1) Quantitative requirements are usually much greater at the operational level.
A)True
B)False
Answer: True
Q2) An ERP architecture consists of both a physical architecture and a(n):
A) labor component.
B) system architecture.
C) database.
D) logical architecture.
E) system documentation.
Answer: D
Q3) The architecture of the ERP system is determined well before the ERP software is chosen.
A)True
B)False
Answer: False
Q4) No single information system can support all the needs of a business.
A)True
B)False
Answer: True
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Chapter 2: Systems Integration
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Sample Questions
Q1) Decision support systems take data from the TPSs in the organization to help managers make better decisions.
A)True
B)False
Answer: True
Q2) The manufacturing area has basically the same information needs and reporting requirements as the marketing area.
A)True
B)False
Answer: False
Q3) Information systems that are used for generating reports for mid-level managers are known as:
A) ESS.
B) DSS.
C) databases.
D) MIS.
Answer: D
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Page 4
Chapter 3: Enterprise Systems Architecture
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Sample Questions
Q1) The ________ tier acts as the intermediary between the client applications and the database.
A) presentation
B) business
C) logical
D) middleware
Answer: B
Q2) Production modules have evolved from MRP II into ERP systems.
A)True
B)False
Answer: True
Q3) OLAP is the foundation of the business intelligence module in ERP systems.
A)True
B)False
Answer: True
Q4) The functional view of the enterprise system architecture defines the physical components of the system.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Development Life Cycle
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Sample Questions
Q1) Consultants play an important role in the slow implementation of ERP systems.
A)True
B)False
Q2) Describe the main phases or stages of the traditional SDLC.
Q3) Economic feasibility addresses whether the problem can be solved with the current generation of information technology.
A)True
B)False
Q4) The ERP life cycle is often just as rigorous as the traditional ________ life cycle.
A) network
B) project
C) BIM
D) SDLC
Q5) The SDLC process involves high-level problems and so doesn't require technical problem solving skills.
A)True
B)False
Q6) How is the traditional ERP life cycle different from the traditional SDLC?
Q7) Describe the main phases or stages of the traditional ERP life cycle.
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Chapter 5: Implementation Strategies
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Sample Questions
Q1) Project management software is required for an ERP implementation.
A)True
B)False
Q2) What is meant by ERP governance?
Q3) The ________ meets to resolve all cross-module issues.
A) project team
B) cross-functional team
C) steering committee
D) change management team
E) none of the above
Q4) The recent development of ________ is an attempt to solve the interfacing and integration problems associated with ERP systems.
A) operating systems
B) bolt-ons
C) project management tools
D) middleware
E) AI tools
Q5) Describe the different software components used in an ERP system.
Q6) What are the main hardware components of an ERP system?
Q7) How do ERP systems make use of database technology?
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Chapter 6: Software and Vendor Selection
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Sample Questions
Q1) Once the ERP system is installed, the relationship with the ERP software vendor is completed.
A)True
B)False
Q2) Some ERP products were developed using ________ technology, so it is important that ERP vendors be able to migrate quickly to current technologies.
A) outsourced
B) older
C) used
D) offshore
Q3) Once the departmental functions and business processes have been documented, a written request, or ________ is sent to potential ERP vendors asking for information.
A) RFI
B) RFP
C) RFB
D) functional requirements analysis
Q4) What is contract life cycle management and how is this used in ERP implementations?
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Page 8
Chapter 7: Operational and Post Implementation
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Sample Questions
Q1) ERP system training should focus on showing users where to point and click in the applications.
A)True B)False
Q2) Even though it should be conducted just-in-time, training often gets put into the post-implementation schedule because the project schedule gets compressed.
A)True B)False
Q3) The first tier of the support process usually involves a help desk or a Call Center. A)True B)False
Q4) The ERP implementation phase is just after the go live phase. A)True B)False
Q5) Why is training so important for ERP implementations? What are some of the ways it can be delivered?
Q6) What is the stabilization process? Why is it so critical?
Q7) What is knowledge transfer and why is it important for ERP implementations?
Page 9
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Chapter 8: Program and Project Management
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Sample Questions
Q1) Why do ERP projects often take longer to get started than anticipated?
Q2) There will always be second guessing of ________ made by project members. This can be very harmful to the success of the ERP project.
A) attorneys
B) executives
C) consultants
D) decisions
E) none of the above
Q3) If decisions about the ERP system are communicated properly it may be difficult to get buy-in on the new system from the users.
A)True
B)False
Q4) In addition to having functional and technical skills, each team member must understand the importance of ________.
A) teamwork
B) the hardware
C) the software
D) the data
E) none of the above
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Chapter 10: Global, Ethics, and Security Management
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Sample Questions
Q1) It is a myth to think that SaaS applications do not need any ________.
A) attorneys
B) hardware
C) configuration
D) consultants
E) none of the above
Q2) In the context of ________ theory, the ERP system would not be allowed to share or collect consumer information unless the consumers were notified of this plan and only if this activity would result in a net benefit to the society.
A) stakeholder
B) stockholder
C) communication
D) social contract
Q3) ERP implementation teams should not use outsourcing partners as someone who will take ________ or to deflect blame when the project is not successful.
A) development
B) users
C) accountability
D) change management
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Page 11
Chapter 11: Supply Chain Management
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Sample Questions
Q1) What are the components of E-SCM?
Q2) In an auction, a company post requests for bids on supplying specific quantities of a particular product.
A)True
B)False
Q3) CORBA/IIOP and ________ are the two main protocols for object communication across networks, including the Internet.
A) DCOM
B) EJB
C) API
D) COM
Q4) The corporate ________ serves as a gateway to a corporate website that enables collaboration and access to company information.
A) extranet
B) portal
C) internet
D) WAN
E) none of the above
Q5) What are some of the processes supported by SCM?
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Chapter 12: Customer Relationship Management
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Sample Questions
Q1) When implementing CRM, there must be ________ not only from management but also from individual users and departments.
A) planning
B) buy-in
C) data
D) decisions
Q2) The focus of ________ technology is on facilitating better communication between a customer and a telephone operator.
A) log
B) marketing profile
C) call center
D) CRM system
E) none of the above
Q3) How is CRM integrated with the processes associated with data analysis?
Q4) Improvements in the speed and security of the Internet have recently spurred interest and demand for in-sourced CRM systems.
A)True
B)False
Q5) Why is it important that CRM be customer-driven rather than technology-driven?
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Chapter 9: Organizational Change and Business Process
Reengineering
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Sample Questions
Q1) The BPR methodology continues to the fifth step ________.
A) testing
B) mapping
C) definition
D) reevaluation
E) preparation
Q2) What are the steps in the BPR process?
Q3) The benefits of BPM are driven by the Four R's of Process:
A) Roles, Relationships, Revenue, Routing.
B) Rules, Relationships, Revenue, Routing.
C) Roles, Rules, Revenue, Routing.
D) Roles, Relationships, Rules, Routing.
E) none of the above
Q4) A BPR study should set the stage for the actual ERP implementation.
A)True
B)False
Q5) The OPM3 is used to assess an organization's experience in implementing an ERP system.
A)True
B)False
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