Information Systems in Organizations
Mock Exam
Course Introduction
This course explores the strategic role of information systems within organizations, examining how technology supports business processes, decision making, and competitive advantage. Students will learn about the various types of information systems, including transaction processing systems, management information systems, and enterprise resource planning systems, as well as their development, implementation, and ethical implications. By analyzing real-world examples and case studies, the course highlights the challenges and opportunities presented by information systems in a rapidly evolving digital landscape.
Recommended Textbook
Managing and Using Information Systems A Strategic Approach 6th Edition by Keri E. Pearlson
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14 Chapters
727 Verified Questions
727 Flashcards
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Page 2
Chapter 1: Introduction
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Sample Questions
Q1) Define Wisdom:
A) knowledge infused with intuition and judgment that facilitates the ability to make decisions
B) a process
C) all forms of technology used to create data
D) anything that makes a person clever
E) only d and b
Answer: A
Q2) Which of the following is not a Decisional role?
A) Entrepreneur
B) Disturbance handler
C) Negotiator
D) Resource allocator
E) Spokesperson
Answer: E
Q3) Pricing of things is most often based on _____ while pricing of information goods is most often based on _____
Answer: cost, value
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3
Chapter 2: The Information Systems Strategy Triangle
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Q1) Today's market place is considered to be a very competitive and dynamic environment. Explain what this means and give examples of this competitive dynamic. Answer: The fact cannot be denied that today's market place is considered to be a very competitive and dynamic environment because we see that in any field there are a lot of options and alternatives today and even the price range also varies from very low to high providing a basket of opportunities to the consumers. If we look at the mobile phone industry we will see that there are international organizations like Apple, Samsung, Google, etc. which possess huge competition among them to get hold of the market and again there are small players too which are affordable for everyone like Kyocera, Huawei, Coolpad, HTC, etc. The competition is very high because there is very less chance of error as the competition is more in number and also the quality does not vary a lot therefore innovative and unique ideas are the key.
Q2) A clear and compelling statement that unifies an organization's efforts and describes what the organization is all about is called its _________.
Answer: mission
Q3) CRM stands for ________________.
Answer: Customer Relationship Management
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Page 4
Chapter 3: Strategic Use of Information Resources
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Sample Questions
Q1) This risks of using information resources include all of the following except:
A) Demonstrating bad timing
B) Awakening a sleeping giant
C) Implementing IS poorly
D) Missing cooperative opportunities
E) Failing to deliver what users want
Answer: D
Q2) The three major categories of IT capabilities are technical skills, management skills, and relationship skills.
A)True
B)False
Answer: True
Q3) Which is not a prescribed area of focus for gaining competitive advantage?
A) Strongholds
B) Cost/Quality
C) Deep Pockets
D) Timing/Know-how
E) Insider Information
Answer: E
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Page 5
Chapter 4: Organizational Strategy and Information Systems
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Q1) Effective, cross-cultural communication in today's global and "flattened" world is:
A) Easy to achieve
B) Difficult to achieve
C) Of little consequence to the organizational strategy
D) Achieved by using the best available technologies
E) No longer an issue for managers
Q2) National culture no longer predisposes workers to act in a certain way.
A)True
B)False
Q3) What recommendations would you give a manager who supports a team of individuals with a multitude of cultural differences?
Matching
Q4) Compare and contrast the organizational structures of Cognizant (after restructuring) and that of Tata Consultancy Services (TCS).
Q5) A corporate culture is a firm's set of shared values and _______
Q6) Ideally, the person who has the most information about a decision and who is in the best position to understand the relevant issues is the person with __________ for the decision.
Page 6
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Chapter 5: Information Systems and the Design of Work
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Q1) To help employees accept new technologies like an information system, a manager will do all of the following EXCEPT:
A) Ensure employees find the system easy to use
B) Demonstrate that the system will allow them do more or better work for the same amount of effort
C) Train the user on the new system
D) Reward users of the new system
E) Provide minimal rationale for the new system
Q2) List the challenges that a global, virtual team must overcome to be successful.
Q3) Knowledge-based work allows employees to work remotely rather than having to physically be present at a store, manufacturing facility or office building.
A)True
B)False
Q4) How have hiring practices been impacted by IT?
Q5) One of the best examples of outcome controls is the re-hiring of Steve Jobs by Apple as CEO
A)True
B)False
Q6) Explain how IS radically changed the paper maker's work at a paper mill.
Page 7
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Chapter 6: Information Systems and Business Transformation
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Q1) Enterprise systems are useful for organizations seeking to do all of the following EXCEPT:
A) Encourage duplication of data
B) Centralize decision making
C) Make effective use of organizational databases
D) Unify operations
E) Standardize processes
Q2) All of the follow are negative outcomes found in a firm that is set up using a functional model, EXCEPT for:
A) suboptimization
B) communication gaps
C) lose site of the business goals
D) lost information
E) redundancy of expertise
Q3) Describe a business process by identifying the input to the process, some tasks associated with the process, the output of the process and a metric that could measure its effectiveness.
Q4) This is the tool that is used to help map a sequence of tasks that support a business process.
Ans : Workflow diagram
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Chapter 7: Architecture and Infrastructure
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Q1) "Reuse" is a benefit of service-oriented architecture because it supports:
A) Using sensitive data again and again
B) The breaking apart of functionality into small services that can be used by many different systems
C) Access to servers from many locations.
D) The selection of a specific computing device by each employee.
E) Reliable capacity-on-demand
Q2) All of the following are robust platforms EXCEPT for _________.
A) iPhone IOS 9
B) Android KitKat
C) Windows 10
D) MS Office 2016
E) Mac OSX
Q3) Rigid architectures and organizational models are known to hamper the agility needed to grow a business it today's hypercompetitive environment. Which one of the traditional IT architectures do you consider to be "rigid"?
Q4) This type of architecture is popular in many organizations where a high level of security is required to protect the infrastructure assets.
Q5) Explain how cloud computing services benefit from virtualization.
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Chapter 8: Security
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Q1) ___ of breaches are caused by stealing a password
A) A very low percentage (somewhere around 1%)
B) A low percentage (around 10%)
C) A moderate percentage (around 25%)
D) A high percentage (around 50%)
E) A very high percentage (around 80%)
Q2) Thanks to tightened security in operating systems, it is more difficult than ever before for hackers to break into systems, compared to the early 1990s, when people were much less often protected, less aware of risks, and more easily fooled.
A)True
B)False
Q3) Two factor authentication is when you use two different methods for people trying to use the system. For instance, you can use a password and a challenge question
A)True
B)False
Q4) According to the late L. Dain Gary, "You cannot make a computer secure."
A)True
B)False
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10
Chapter 9: The Business of Information Technology
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Q1) According to the research by Peter Weill, a firm that boosts investments in infrastructure is typical of those firms with a focus on (1) _______ and a firm that boosts investments in transaction systems is typical of those firms with a focus on (2)
A) (1) transactions (2) connections
B) (1) savings (2) expansion
C) (1) cost (2) ability
D) (1) agility (2) cost
E) (1) ability (2) agility
Q2) Which of the following should a manager expect from the IS organization?
A) Promoting enterprise security.
B) Participating in setting and implementing strategic direction.
C) Innovating current processes.
D) Managing data, information and knowledge
E) All of the above
Q3) What does CIO stand for?
Q4) Often the customer of an IT organization is not an external customer but rather an internal customer.
A)True
B)False
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Chapter 10: Governance of the Information Systems Organization
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Q1) After Intel faced strong shifts in technologies, such as cloud services, social networking, mobile devices, etc., Intel realized that it needed to establish better governance, creating a _______________.
A) Employee boards
B) Customer boards
C) Security committees
D) Information governance boards
E) Higher control framework
Q2) The combinations of people to whom decision rights are allocated are classified by various IT governance ________.
Q3) The archetype that is represented by a group of business executives that might or might not include the CIO is:
A) IT monarchy
B) Feudal
C) Federal
D) Business monarchy
E) IT duopoly
Q4) Define federalism as it pertains to organizational structures. How does it improve on the centralized model?
Page 12
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Chapter 11: Information Systems Sourcing
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Sample Questions
Q1) An outsourcing organization may not recommend the use of newer technologies. Why not?
Q2) Outsourcing to a company located in the same time zone is referred to as this type of sourcing.
A) Farshoring
B) Nearshoring
C) Zoneshoring
D) Insourcing
E) Cloud computing
Q3) To reduce its dependence on a single outsourcing provider, an organization will seek flexibility and take a "best-of-breed" approach. What is the term used to describe this use of multiple outsourcing vendors?
Q4) How can a government create an environment where companies from other nations will want to offshore work to their country? List several specific examples. Matching
Q5) This was the first country to make IT outsourcing a total industry.
Q6) Outsourcing of IT services began in 1949 with Eastman Kodak.
A)True
B)False
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Chapter 12: Managing IT Projects
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Q1) This is the term used to describe what happens when a project's scope increases after it has started.
Q2) A project is a permanent endeavor undertaken to create a unique product or service.
A)True
B)False
Q3) To maintain balance in a project with a fixed budget and a well-defined scope, a project team will require flexibility ________.
A) with the deadline.
B) in spending.
C) with project quality.
D) with assumed risks.
E) in achieving the goals of the business case.
Q4) This is a temporary endeavor undertaken to create a unique product, service or result.
A) project
B) event
C) scope
D) requirement
E) system
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Chapter 13: Business Intelligence Knowledge Management and Analytics
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Q1) This company approach is one in which facts are gathered and analyzed as the first step in decision making.
A) Information-driven management
B) Hierarchical structure
C) Network structure
D) Evidence-based management
E) Social analytics
Q2) More human contribution goes into creating information than knowledge.
A)True
B)False
Q3) Unlike other baseball teams at the time, the Oakland A's used this to manage the team and carry themselves to the playoffs.
A) Players with lots of determination
B) Young players with the willingness to play
C) Factual data
D) High player salaries
E) High batting averages
Q4) Business analytics tools are used with data in the _____________ to gain insight and support decision making.
Page 15
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Chapter 14: Privacy and Ethical Considerations in Information Management
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Q1) Google Flu Trends aggregates personal search data in order to estimate world-wide flu activity. Google's site has drawn criticism due to the sharing of users' online behavior without getting their consent. This, in essence, violates the user's right to:
A) Privacy
B) Property
C) Accuracy
D) Accessibility
E) Identity
Q2) The social contract theory is made up of two distinct components - social welfare and _________.
Q3) Questions like "Who is responsible for the reliability of information?" and "Who will be accountable for errors in the information?" are part of this ethical issue.
A) Privacy
B) Accuracy
C) Authenticity
D) Perfection
E) Purpose
Q4) Give reasons why users are so willing to forgo privacy on the Internet.
Page 16
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