Information Systems in Organizations
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Course Introduction
Information Systems in Organizations explores the critical role that information technology plays in modern businesses and institutions. The course examines how organizations utilize information systems to improve decision-making, streamline operations, and gain a competitive advantage. Topics include the components of information systems, systems development and management, ethical and social issues, and the strategic impact of IT. Through real-world case studies and practical projects, students gain insights into how information systems support organizational objectives and how to evaluate and implement these technologies in various business contexts.
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Using MIS 9th Edition by David M. Kroenke
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12 Chapters
1203 Verified Questions
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Page 2
Chapter 1: The Importance of Mis
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Sample Questions
Q1) ________ is the ability to model the components of a system, to connect the inputs and outputs among those components into a sensible whole that reflects the structure and dynamics of the phenomenon observed.
A)Abstract reasoning
B)Systems thinking
C)Collaboration
D)Experimentation
Answer: B
Q2) List and briefly explain the five-component model of an information system with examples.
Answer: The five components described in the model are: computer hardware, software, data, procedures, and people. These five components are present in every information system, from the simplest to the most complex. For example, when one uses a computer to write a class report, he/she is using hardware (the computer, storage disk, keyboard, and monitor), software (Word, WordPerfect, or some other word-processing program), data (the words, sentences, and paragraphs in the report), procedures (the methods used to start the program, enter the report, print it, and save and back up the file), and people (the user).
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Chapter 2: Collaboration Information Systems
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Q1) Roselyn works for an event management company. Her latest project as a party planner is a corporate event. She delegates tasks like choosing the venue, posting invitations, and planning logistics to her team members. She also specifies a time frame for each task. Roselyn's project is in the ________ phase of project management.
A)planning
B)starting
C)doing
D)finalizing
Answer: A
Q2) According to Hackman's three criteria for team success, which of the following IS requirements will be categorized under the growth in team capability criterion?
A)rewarding accomplishment
B)managing many versions of content
C)supporting intra-team training
D)building team esprit
Answer: C
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Chapter 3: Strategy and Information Systems
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Sample Questions
Q1) The competitive strategy of locking in customers by making it difficult for them to move to another product is called establishing high switching costs.
A)True
B)False
Answer: True
Q2) Bargaining power of customers is likely to be the highest for markets involving ________.
A)limited edition apparel
B)industrial products
C)patented drugs
D)vintage cars
Answer: B
Q3) The difference between the value that an activity generates and the cost of the activity is called the ________.
A)margin
B)turnover
C)revenue
D)profit
Answer: A
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Page 5
Chapter 4: Hardware, Software, and Mobile Systems
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Q1) A (bring your own device)BYOD policy is a statement concerning employees' permissions and responsibilities when they use their own device for organizational business.
A)True
B)False
Q2) What are the disadvantages of employee use of mobile systems at work?
Q3) Which of the following operating systems was designed by Apple?
A)Android
B)Unix
C)Linux
D)Mac OS
Q4) Reed Technologies has hired certified programmers to create an application for its Web site. The application would run inside a browser and support graphics and animation. Which of the following will the programmers use to develop this application?
A)HTML5
B)Java
C)Objective-C
D)C#
Q5) Define virtualization and list its types.
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Chapter 5: Database Processing
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Q1) In an E-R diagram, a(n)________ on a line means that at least one entity of that type is required.
A)small oval
B)vertical bar
C)arrow
D)triangular block
Q2) The rows in a database are called ________.
A)records
B)tables
C)files
D)fields
Q3) Which of the following is an example of a database management system?
A)MS Excel
B)BigData
C)NoSQL
D)Access
Q4) Each table in a database must have two or more primary keys.
A)True
B)False
Q5) Explain the role of users in the database development process.
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Chapter 6: The Cloud
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Q1) A ________ is a cloud that is owned and operated by an organization for its own benefit.
A)private cloud
B)virtual private network
C)wide area network
D)service as a cloud
Q2) The ________ tier of the three-tier architecture consists of computers, phones, and other mobile devices that have browsers that request and process Web pages.
A)user
B)server
C)database
D)data link
Q3) An intranet is a private internet that is used exclusively within an organization.
A)True
B)False
Q4) What are remote action systems? Explain with the help of examples.
Q5) Discuss wireless LAN and PAN connections.
Q6) What is a digital subscriber line (DSL)?
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Chapter 7: Processes, Organizations, and Information Systems
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Sample Questions
Q1) The structure of a process has no bearing on its efficiency.
A)True
B)False
Q2) Carla, a budding restaurateur, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer to Carla?
A)Carla should use her restaurant's distributed systems to know more about her customers' purchasing patterns.
B)Carla should avoid using the restaurant's integrated system to analyze her customers' purchasing patterns.
C)Carla should support strategic and less structured managerial decisions to ensure that standardization occurs.
D)Carla should support less specific and fluid managerial decisions to ensure that standardization occurs.
Q3) What are the two dimensions of process quality? How can organizations improve process quality? How do information systems improve process quality?
Q4) Discuss any four challenges of implementing new enterprise systems.
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Chapter 8: Social Media Information Systems
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Questions
Q1) Stanley Courier Services faced major criticism on Twitter for misplacing important customer documents on multiple occasions, especially when a single customer's negative feedback snowballed into a wave of condemnation within days. Which of the following actions should the courier service take in this scenario?
A)leave it
B)edit it
C)delete it
D)report it
Q2) Which of the following is a risk associated with using social media in human resources to form conclusions about employees?
A)loss of privacy of the employees
B)loss of control over the employees
C)decrease in efficiency of the evaluation process
D)possibility of error on the site
Q3) Connection data is data about relationships.
A)True
B)False
Q4) Explain each element in the SLATES model.
Q5) How do companies earn revenue from social media?
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Chapter 9: Business Intelligence Systems
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Q1) Which of the following statements is true of source data for a business intelligence (BI)system?
A)It refers to the organization's metadata.
B)It refers to data that the organization purchases from data vendors.
C)It refers to the detailed level of data.
D)It refers to the hierarchical arrangement of criteria that predict a classification or a value.
Q2) ________ includes a query language titled Pig.
A)MapReduce
B)Hadoop
C)RFM Analysis
D)Online analytical processing (OLAP)
Q3) Which of the following accurately defines a dimension in an OLAP report?
A)It is a characteristic of a measure.
B)It is an item that is processed in the OLAP report.
C)It is a data item of interest.
D)It is referred to a decision tree.
Q4) What is a reporting application? Name five basic reporting operations.
Q5) Name and describe the three primary activities in the business intelligence (BI)process.
Page 11
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Chapter 10: Information Systems Security
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Q1) Key escrow is a(n)________.
A)protocol used to secure communication over the internet
B)safety procedure that allows a trusted party to have a copy of the encryption key
C)device that prevents unauthorized network access
D)encryption algorithm that uses both public and private keys
Q2) ________ is a function pertaining to a particular database that develops procedures and practices to control and protect the database.
A)Data encryption
B)Database administration
C)Data authentication
D)Database normalization
Q3) ________ occurs through human error when employees do not follow proper procedures or when procedures have not been well designed.
A)Unauthorized data disclosure
B)Incorrect data modification
C)Denial of service
D)Loss of infrastructure
Q4) What is meant by denial of service?
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Page 12
Chapter 11: Information Systems Management
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Q1) The structure of the information systems (IS)department remains constant across organizations.
A)True
B)False
Q2) Thompson is the chief information officer at a processed food manufacturing company. The information systems used in the company are manufacturing oriented and provide little support to accounting. In this case, Thompson will most likely report to the ________ of the company.
A)chief financial officer
B)chief executive officer
C)director of information services
D)chief technology officer
Q3) Which of the following is a right of users of information systems?
A)right to install programs and applications of their choice
B)right to make hardware modifications when desired
C)right to receive effective training
D)right to obtain the configuration of their choice
Q4) Describe the loss of control associated with outsourcing.
Q5) Explain the risks associated with ending an outsourcing agreement.
Q6) Explain how the benefits of outsourcing are outweighed by its long-term costs.
Page 13
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Chapter 12: Information Systems Development
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Q1) What are the phases of the systems development life cycle (SDLC)?
Q2) In a Business Process Modeling Notation (BPMN)diagram, dotted arrows depict the flow of ________ in the process.
A)resources
B)messages and data
C)tasks and activities
D)control
Q3) Systems analysts integrate the work of programmers, testers, and users.
A)True
B)False
Q4) In a Business Process Modeling Notation (BPMN)diagram, ________ depict the flow or sequence of activities in a process.
A)dotted arrows
B)diamonds
C)solid arrows
D)circles
Q5) How are tasks scheduled in scrum methodology?
Q6) Name the stages of the business process management cycle and summarize the activities in each.
Page 14
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