

Information Systems in Organizations Final Exam
Course Introduction
Information Systems in Organizations explores the strategic role that information systems play in achieving business objectives and improving organizational performance. The course examines the integration of information technology with business processes, decision-making, and management. Key topics include systems theory, types of information systems, data management, enterprise applications, cybersecurity, ethical issues, and the impact of emerging technologies on organizations. Students will analyze real-world case studies to understand how information systems support operations, facilitate communication, and drive innovation in various organizational contexts.
Recommended Textbook Principles of Information Systems 12th Edition by Ralph Stai
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Chapter 1: An Introduction to Information Systems
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Sample Questions
Q1) The _____ phase of the systems development process determines how a new system must work, what inputs are required, and what outputs must be produced to meet the business needs defined during systems analysis.
Answer: design
Q2) The _____ step of systems development involves studying the existing system to uncover its strengths and weaknesses and interviewing those who will use the new system to identify what the system must do to meet their needs and the needs of an organization.
A) systems investigation
B) systems analysis
C) systems design
D) systems maintenance
Answer: B
Q3) Mobile commerce (m-commerce) is the use of mobile, wireless devices to place orders and conduct business.
A)True
B)False
Answer: True
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Chapter 2: Information Systems in Organizations
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Q1) Organizational culture consists of the major understandings and assumptions for an organization.
A)True
B)False
Answer: True
Q2) While information systems were once used primarily to automate manual processes, they have transformed the nature of work and the shape of organizations themselves.
A)True
B)False
Answer: True
Q3) _____ convert a program design developed by a systems analyst or software developer into one of many computer languages.
Answer: Programmers
Q4) _____ is a process for testing skills and knowledge, which results in a statement by the certifying authority that confirms an individual is capable of performing particular tasks.
Answer: certification
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Chapter 3: Hardware: Input, Processing, Output, and Storage Devices
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Q1) A liquid crystal display (LCD) functions by exciting organic compounds with electric current to produce bright and sharp images.
A)True
B)False
Answer: False
Q2) What is grid computing? How does it work?
Answer: Grid computing is the use of a collection of computers, often owned by many people or organizations, to work in a coordinated manner to solve a common problem. Key to the success of grid computing is a central server that acts as a grid leader and traffic monitor. This controlling computer divides the computing task into subtasks and assigns the work to computers on the grid that have (at least temporarily) surplus processing power. The central server also monitors the processing, and if a member of the grid fails to complete a subtask, it will restart or reassign the task. When all the tasks are completed, the controlling server combines the results and advances to the next task until the whole job is completed.
Q3) _____ involves capturing and editing data where it is originally created and in a form that can be directly entered into a computer, thus ensuring accuracy and timeliness.
Answer: Source data automation

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Chapter 4: Software: Systems and Application Software
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Q1) Distinguish between multitasking and multithreading.
Q2) Being able to develop software without concern for the specific underlying hardware is referred to as _____.
Q3) _____ is the set of instructions that signal the central processing unit (CPU) to perform circuit-switching operations.
A) Program code
B) Cache
C) Spreadsheet
D) Software suite
Q4) Utility programs help to perform maintenance, correct problems, merge and sort sets of data, keep track of computer jobs, and compress files of data.
A)True
B)False
Q5) _____ works by swapping programs or parts of programs between memory and one or more disk drives.
Q6) A(n) _____ is a set of programming instructions and standards for one software program to access and use the services of another software program.
Q7) _____ is software that allows various systems to communicate and exchange data.
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Chapter 5: Database Systems and Applications
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Q1) Briefly describe the hierarchy of data.
Q2) A(n) ______ is an individual who is expected to have a clear understanding of the fundamental business of an organization, be proficient in the use of selected database management systems, and stay abreast of emerging technologies and new design approaches.
Q3) One of the primary advantages of a relational database is that it allows tables to be linked to reduce data redundancy and allow data to be organized more logically.
A)True
B)False
Q4) A(n) ______ is an individual responsible for defining and implementing consistent principles for a variety of data issues.
Q5) A field is typically a name, number, or combination of characters that describes an aspect of a business object.
A)True
B)False
Q6) Describe business intelligence (BI).
Q7) A(n) _____ is a detailed description of all data used in a database.
Q8) Explain entity-relationship (ER) diagrams.
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Chapter 6: Telecommunications and Networks
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Q1) Cellular transmission uses radio waves, and hence cellular phone conversations are extremely secure.
A)True
B)False
Q2) A _____ is a private network that uses a public network (usually the Internet) to connect multiple remote locations.
A) private branch exchange
B) software defined network
C) network operating system
D) virtual private network
Q3) A geostationary satellite orbits the earth at an altitude of less than 1,000 miles.
A)True
B)False
Q4) _____ refers to the electronic transmission of signals for communications by means such as telephone, radio, and television.
Q5) _____ is a technology that enables users to send, receive, and store verbal messages to and from other people around the world.
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Chapter 7: The Internet, Web, Intranets, and Extranets
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Q1) The use of social media in business is called _____.
Q2) All Hypertext Transfer Protocol (HTTP) tags are enclosed in a set of curly brackets.
A)True
B)False
Q3) A growing number of companies offer limited access to their private corporate network for selected customers and suppliers by use of _____.
A) an intranet
B) the Internet
C) an extranet
D) the World Wide Web
Q4) Internet access is distributed evenly throughout the world.
A)True
B)False
Q5) Twitter is a microblogging service.
A)True
B)False
Q6) The _____ is a new cross-country, high-speed (10 Gbps) fiber optic network dedicated to research in high-speed networking applications.
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Chapter 8: Electronic and Mobile Commerce
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Q1) The number of mobile Web sites worldwide is expected to grow rapidly because of:
A) the availability of more costly handsets.
B) typically uniform product offerings.
C) advances in artificial intelligence technologies.
D) the development of new and useful applications.
Q2) A growing trend is consumers researching products online but then purchasing those products at their local brick-and-mortar stores.
A)True
B)False
Q3) The three basic components of a successful e-commerce model include content, commerce, and community.
A)True
B)False
Q4) Lack of trust in online sellers is one of the most frequently cited reasons that some consumers are not willing to purchase online.
A)True
B)False
Q5) Define electronic commerce and identify its various subsets.
Q6) Briefly explain the use of a p-card.
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Chapter 9: Enterprise Systems
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Q1) Accounts payable is an example of a(n) _____.
A) enterprise resource planning system
B) supply chain system
C) transaction processing system
D) value chain system
Q2) _____ involves reentering data that was not typed or scanned correctly.
A) Data editing
B) Data correction
C) Data manipulation
D) Data encryption
Q3) In the context of supply chain management (SCM), the _____ takes demand and current inventory levels into account and determines the specific product items that need to be produced as well as when to meet the forecast future demand.
Q4) Many organizations employ _____, which capture and process the detailed data necessary to update records about the fundamental business operations of an organization.
Q5) _____ is used primarily by people in the sales, marketing, accounting, and service organizations to capture and view data about customers and to improve communications.
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Chapter 10: Information and Decision Support Systems
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Sample Questions
Q1) _____ are ones where the variables that comprise the decision are known and can be measured quantitatively.
A) Structured decisions
B) Semistructed decisions
C) Unstructured decisions
D) Nonprogrammed decisions
Q2) A _____ MIS uses data gathered from both internal and external sources to provide reporting and aid decision making in areas of product development, distribution, pricing, and promotions.
A) human resources
B) financial
C) marketing
D) manufacturing
Q3) A(n) _____ DSS handles situations or decisions that occur more than once, usually several times per year or more.
Q4) Decision support systems are skewed, and hence cannot be used at all levels.
A)True
B)False
Q5) Define the term DSS and briefly describe the basic capabilities of a DSS.
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Chapter 11: Knowledge Management and Specialized Information Systems
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Sample Questions
Q1) _____ is a mathematical theory for developing strategies that maximize gains and minimize losses while adhering to a given set of rules and constraints.
A) Parrondo's paradox
B) Bioinformatics
C) Game theory
D) Chainstore paradox
Q2) _____ is a file conversion program that can be used to compress multimedia files to make them easier to download from the Internet or send as an e-mail attachment.
A) Apple Quick Time
B) WinZip
C) Grass Valley
D) CorelDraw
Q3) _____ consists of raw facts, such as an employee number, number of hours worked in a week, inventory part numbers, or sales orders.
Q4) Knowledge workers are people who earn their living by creating, using, and disseminating knowledge.
A)True
B)False

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Chapter 12: Systems Development
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Q1) A systems investigation report is reviewed with a steering team to gain their input and counsel.
A)True
B)False
Q2) A professional who specializes in analyzing and designing business systems is called a(n) ____.
A) systems analyst
B) project manager
C) individual systems developer
D) programmer
Q3) A(n) _____ is a formal document that outlines an organization's hardware or software needs and requests vendors to develop a detailed plan of how they would meet those needs and at what cost.
A) systems request form
B) in-stock request
C) systems investigation request
D) request for proposal
Q4) System users and system stakeholders are essentially the same set of people. A)True
B)False
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Chapter 13: Systems Development: Construction,
Integration and Testing, Implementation, Operation an
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Q1) A new _____ is a significant program change that often requires changes in the documentation of the software.
Q2) System testing is often done by independent testers who are not involved in developing program code.
A)True
B)False
Q3) A new _____ is a major program change, typically encompassing many new features.
A) release
B) patch
C) slipstream upgrade
D) version
Q4) The goals of _____ are to determine the work load at which systems performance begins to degrade and to identify and eliminate any issues that prevent the system from reaching its required system-level performance.
A) unit testing
B) user acceptance testing
C) volume testing
D) integration testing
Q5) Explain the systems review process.
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Chapter 14: The Personal and Social Impact of Computers
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Q1) _____ is a legislation that requires businesses to prove that they are securing their data.
A) Internet Tax Freedom Act
B) Sarbanes-Oxley Act
C) Glass-Steagall Act
D) Judiciary Act
Q2) _____ is a scam that attempts to steal an individual's private information by having them respond to a text message.
Q3) _____ is the careful division of the tasks and responsibilities associated with a key process so that they must be performed by more than one person.
Q4) The Internet Crime Computer Center (IC3) is an alliance between ______.
A) the Department of Homeland Security (DHS) and the White Collar Crime Center (NW3C)
B) the Department of Homeland Security (DHS) and the Department of Justice (DOJ)
C) the White Collar Crime Center (NW3C) and the Federal Bureau of Investigation (FBI)
D) the Federal Bureau of Investigation (FBI) and the Central Intelligence Agency (CIA)
Q5) Briefly describe the purpose of a security dashboard.
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