Information Systems in Organizations Exam
Bank
Course Introduction
This course explores the role of information systems in modern organizations, examining how technology supports and shapes business processes, decision-making, and competitive strategy. Students will analyze different types of information systems, including transactional, management, and decision-support systems, and learn how these systems integrate with organizational goals. Topics include systems development, data management, e-business, ethical and security issues, and the impact of emerging technologies on organizational effectiveness. Through case studies and real-world examples, students gain practical insights into selecting, implementing, and managing information systems to drive organizational success.
Recommended Textbook Management Information Systems 7th Edition by
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Ken J. Sousa Effy
Chapter 1: Business Information Systems
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Sample Questions
Q1) In the capacity of project leaders,senior systems analysts are put in charge of several analysts and programmers.
A)True
B)False
Answer: True
Q2) A(n) __________consists of several subsystems,components of a larger system,with sub goals,all contributing to meeting the main goal.
Answer: system
Q3) A__________ is responsible for researching,planning,and recommending software and systems choices to meet an Organization's business requirements.
A)network administrator
B)network analyst
C)system administrator
D)systems analyst
Answer: D
Q4) The job of a(n) __________involves the creation of new systems or the modification of existing ones.
Answer: systems analyst
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Chapter 2: Strategic Uses of Information Systems
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Q1) Practically any mobile-based system that gives a company competitive advantage is a strategic information system.
A)True
B)False
Answer: True
Q2) JetBlue obtained the strategic advantage of the___________ by implementing the latest available technologies of fast databases,VoIP,and a slick website.
A)first mover
B)late mover
C)source code
D)object code
Answer: B
Q3) Ford created a joint venture with General Motors Corp.and DaimlerChrysler to establish ___________,a website that serves as an electronic market for parts suppliers who can bid online on requests for proposals posted by the automakers. Answer: Covisint
Q4) Brand-name success is a perfect example of___________ .
Answer: product differentiation
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Chapter 3: Business Functions and Supply Chains
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Q1) What is the purpose of accounting?
Answer: The purpose of accounting is to track every financial transaction within a company-from a few cents expenditure to a multimillion dollar purchase,from salaries and benefits to the sale of every item. Without tracking the costs of labor,materials,and purchased services using a cost-accounting system,a company might discover too late that it sells products below what it costs to make them.Without a system of accounts receivable,managers might not know who owes the company how much money and when it is due.Without an accounts payable system,they cannot know how much money the company owes suppliers and when payments are due.Without a system that records and helps plan cash flow,managers cannot keep enough cash in the bank to make payments on schedule.At the year's end,the company cannot present a picture of its financial situation-called a balance sheet-and a profit-andloss report,unless it maintains a general ledger to record every transaction with a financial impact. Accounting systems are required by law and for proper management.General ledger,accounts receivable,accounts payable,and cash-flow books conveniently lend themselves to computerization and can easily generate balance sheets and profit-and-loss statements from records.
Q2) ___________is marketing over the telephone and it makes extensive use of IT.
Answer: Telemarketing
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Page 5
Chapter 4: Business Hardware
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Sample Questions
Q1) The most common type of flat-panel monitor is the _________.
Q2) A_________ is an independent memory device and is also known as a thumb drive.
A)hard drive
B)memory card
C)circuitry card
D)USB drive
Q3) What factors make one computer more powerful than another?
Q4) The_________ keyboard was originally designed to slow down typing,because early mechanical typewriters jammed when users typed too fast.
A)Dvorak
B)Ergonomic
C)AZERTY
D)QWERTY
Q5) Describe the basic types of access modes.
Q6) _________is the study of the comfort and safety of human beings in their working environment.
Q7) _________is the number of bits per second that the bus can accommodate.
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Q8) In a(n) _________monitor,the inner side of the screen has a layer of tiny phosphoric dots,which make up the pixels.
Chapter 5: Business Software
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Q1) The permissive model of software licensing permits anyone to use,modify,and make applications with the code,but not to use it in proprietary products for sale or licensing.
A)True
B)False
Q2) _________means the code is owned by someone who has the right to sell or license the software to others.
A)Source code
B)Open source
C)Proprietary
D)Groupware
Q3) A(n)_________ is the software that enables the OS to control a device,either one installed inside the computer or an external device such as a flash memory drive.
Q4) Project management tools enable the creation and manipulation of local or shared databases.
A)True
B)False
Q5) _________applications are programs that enable workers to collaborate in real time over the web.
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Chapter 6: Business Networks and Telecommunications
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Q1) The "virtual" in_________ refers to the illusion that the user is accessing a private network directly,rather than through a public network.
Q2) A_________ can connect dissimilar networks and can be programmed to also act as a firewall to filter communications.
A)switch
B)router
C)repeater
D)modem
Q3) The _________standard was developed for devices that communicate with each other within a short range of up to 10 meters (33 feet) in the office,at home,and in motor vehicles.
A)Wi-Fi
B)Bluetooth
C)WiMAX
D)MBWA
Q4) Telecommunications has made business processes less efficient.
A)True
B)False
Q5) WiMAX is a(n)_________ technology.
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Chapter 7: Databases and Data Warehouses
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Q1) A(n) _________is unique if the value (content) in that field appears only in one record.
A)entity
B)key
C)object
D)item
Q2) A unique key can serve as a(n) _________.
Q3) One of the most useful manipulations of object-oriented databases (ODBs) is the creation of a new table from two or more other tables.
A)True
B)False
Q4) A join table combines data from two or more tables.
A)True
B)False
Q5) Discuss the security issues concerning databases.
Q6) A data warehouse is a large,typically relational,database that supports management decision making.
A)True
B)False
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Chapter 8: The Web-Enabled Enterprise
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Q1) The usage of__________ in web technologies ensures that data exchanged between the SCM systems of two organizations are interpreted correctly.
Q2) Few hosting firms provide subscribers with e-mail addresses.
A)True
B)False
Q3) The purpose of __________is to know the consumers better so the business can serve them better,while streamlining its marketing and sales operations.
Q4) Similar to auctions among companies,some Web sites serve as auction hubs for individuals.
A)True
B)False
Q5) On the Web,__________ includes identifying the sites your audience frequently visits.
A)hosting
B)phishing
C)spamming
D)targeting
Q6) Discuss File Transfer Protocol.
Q7) The protocol used to transfer and download Web information is __________.
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Chapter 9: Challenges of Global Information Systems
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Q1) Designing a website for an international audience usually requires less planning than a national one.
A)True
B)False
Q2) Companies must be aware of limits that some governments impose on Internet use.
A)True
B)False
Q3) The United States uses Fahrenheit temperatures,while other countries use Celsius temperatures.This portrays differences in____________ .
A)laws
B)technologies
C)time zones
D)standards
Q4) In the context of conflicting interests,the goal of an organization's corporate management is to____________ .
A)seize a large market share
B)focus on the economic stability of its consumers
C)protect the scientific interests of the government
D)protect the security interests of its nation
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Chapter 10: Decision Support and Expert Systems
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Q1) A(n) ____________is one for which there is no algorithm to follow to reach an optimal solution.
A)unstructured discussion
B)unstructured problem
C)structured plan
D)structured report
Q2) A(n) ____________system is used at all levels of an organization,and often by non-managerial staff.
A)enterprise resource planning
B)customer relationship management
C)supply chain management
D)decision support
Q3) A fixed variable model offered by the model management module of a decision support system does not change.
A)True
B)False
Q4) Geographic information systems (GISs) are often the best decision aids for map-related decisions.
A)True
B)False
Page 12
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Chapter 11: Business Intelligence and Knowledge Management
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Sample Questions
Q1) Some software companies,such as Tacit Systems,Hivemine,and Safeharbor Knowledge Solutions have developed ,tools that facilitate knowledge sharing through intranets.
Q2) Loyalty programs,such as frequent flier and consumer clubs,help organizations amass a steady flow of data about their customers.
A)True
B)False
Q3) Consumer clustering refers to the prediction of what each individual accessing a website is most likely to be interested in seeing.
A)True
B)False
Q4) Organizations must use software tools to process data into meaningful information to make useful.
A)data warehouses
B)information silos
C)decision systems
D)expert systems
Q5) Discuss the utilization of loyalty programs.
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Q6) Knowledge management tools build _____ and help employees access them.
Chapter 12: Systems Planning and Development
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Q1) A___________ is a paragraph that communicates the most important overarching goal of the organization for the next few years.
A)mission statement
B)corporate value
C)financial statement
D)scenario plan
Q2) A(n) ___________uses only four symbols: external entities,processes,data stores,and the direction in which data flows.
Q3) ___________is meant to guarantee that the experts have passed tests that ensure their skills.
A)Standardization
B)Feasibility studies
C)Certification
D)Systems analysis
Q4) Agile methods treat software development as a series of contacts with users.
A)True
B)False
Q5) A(n)___________ diagram is used to describe the flow of data in a business operation.
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Chapter 13: Choices in Systems Acquisition
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Q1) If someone from outside a company accessed the company's computer without authorization and used it for any purpose whatsoever,the act would be__________ under the laws of every state in the United States.
Q2) List the benefits and risks to renting and using software through the Web.
Q3) In user development of applications,the lack of__________ makes system maintenance difficult at best and impossible at worst.
Q4) Typically,__________ is fairly simple and limited in scope.
A)in-house-developed software
B)user-developed software
C)licensed software
D)commissioned software
Q5) In________,nonprogrammer users write their own business applications.
Q6) Companies that are growing fast and rely on software for deployment of their operations often hire the services of ASPs.
A)True
B)False
Q7) Many North American and European countries have outsourced development of well-defined applications to professionals in other countries,an act often referred to as__________ .
Page 15
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Chapter 14: Risks, Security, and Disaster Recovery
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Q1) To determine how much security is enough security,experts are employed to estimate the cost and ___________of damages,as well as the cost of security measures.
A)impact
B)probabilities
C)effect
D)causes
Q2) ___________is the process of ensuring that senders and receivers of messages are indeed who they claim to be.
Q3) The ___________,as it is popularly known,gives law enforcement agencies surveillance and wiretapping rights they did not have before 2001.
A)PATRIOT Act
B)Civil Contingencies Act
C)National Security Act
D)Domestic Security Enhancement Act
Q4) When both the sender and recipient use the same secret key,the technique is called___________ .
Q5) ___________provide backup and operation facilities to which a client's employees can move and continue operations in case of a disaster.
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