Information Systems in Organizations
Final Exam
Course Introduction
Information Systems in Organizations explores the critical role that information technology plays in modern business environments. This course examines how organizations use information systems to support operations, decision-making, and strategic objectives. Students will learn about key components of information systems hardware, software, data, people, and processes and how these elements interact to drive organizational efficiency and innovation. Case studies and real-world examples demonstrate the impact of information systems on organizational structure, business processes, and competitive advantage, while also addressing ethical, security, and global considerations.
Recommended Textbook
Processes Systems and Information An Introduction to MIS 1st Edition by David
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12 Chapters
1369 Verified Questions
1369 Flashcards
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Page 2
M. Kroenke
Chapter 1: Introduction to MIS
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) What are the primary activities in the value chain?
Answer: 1.Inbound logistics -Receiving, storing, and disseminating inputs to the product.
2.Operations/manufacturing -Transforming inputs into the final product.
3.Outbound logistics -Collecting, storing, and physically distributing the product to buyers.
4.Sales and marketing -Inducing buyers to purchase the product and providing a means for them to do so.
5.Customer service -Assisting customers' use of the product and thus maintaining and enhancing the product's value.
Q2) Which of the following has the highest threat of substitution?
A) Apple iPod
B) a Chanel No. 5 perfume
C) a Rolls-Royce Phantom
D) Tide detergent powder
Answer: D
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Chapter 2: Business Processes, Information Systems, and Information
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Good information is based on data that is accurate, timely, and easy to use.
A)True
B)False
Answer: True
Q2) What is the primary difference between data and information?
A) Information is processed to get data.
B) Data is processed to get information.
C) Data, unlike information, is related to hardware.
D) Information, unlike data, is a component of an information system.
Answer: B
Q3) Changes to dynamic processes are slow, made with deliberation, and are difficult to implement.
A)True
B)False Answer: False
Q4) A business process need not use information systems.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Hardware, Software, and Networks
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) Which of the following refers to a communication line that has different upload and download speeds?
A) SOHO
B) broadband
C) ADSL
D) SDSL
Answer: C
Q2) The distinguishing characteristic of a LAN from a WAN is that it is confined to a single geographic location.
A)True
B)False
Answer: True
Q3) Which of the following statements is true about a router?
A) A router is another name for a modem.
B) A router is a special purpose computer that moves packet traffic.
C) A router is a switch which connects the computer to the Internet.
D) A router is an instrument which measures transmission speeds.
Answer: B
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Chapter 4: Database Processing
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Bill, a database designer, says that the tables in the manager's database are not normalized. What does he mean by this?
A) He means that the tables have irregular, not-normal data.
B) He means that the tables have a format that could cause data integrity problems.
C) He means that the tables do not have duplicated data.
D) He means that the tables do not represent entities.
Q2) Surrogate keys are unique identifiers assigned by the DBMS. A)True
B)False
Q3) Reports are used to ________.
A) read, insert, modify, and delete data
B) create and administer a database
C) show data in a structured context
D) minimize the use of SQL in a database
Q4) Explain the significance of using N:M and not N:N to describe many-to-many entity relationships.
Q5) In a data model, entities always represent physical objects.
A)True B)False
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Chapter 5: Using IS to Improve Processes
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) ________ concern resource use and include planning, assessing, and analyzing the resources used by the company in pursuit of its objectives.
A) Managerial processes
B) Operational processes
C) Transactional processes
D) Strategic processes
Q2) Which of the following is true about operational processes?
A) Their procedures and instructions are frequently changed.
B) They rely more on computerized actors than other types of processes.
C) They are supported by executive support systems.
D) They seek to resolve issues that have long-range impact on the organization.
Q3) What are operational processes?
Q4) An example of a strategic inbound logistics process is the evaluation of potential suppliers.
A)True
B)False
Q5) Diagrams of current processes are called BPMN diagrams.
A)True
B)False
Q6) What are outbound logistics processes?
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Chapter 6: Supporting Processes with ERP Systems
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Custom software is expensive both initially and in the long-term because it is not guaranteed to work with newer versions of ERP software.
A)True
B)False
Q2) Which of the following is true about ABAP?
A) It has SOA capabilities that help it to integrate SAP with non-SAP applications.
B) It enables the Business Suite/NetWeaver approach to be more adaptive to new IT developments.
C) It is a high-level application language of SAP that is used to enhance the functionality of an SAP implementation.
D) It connects SAP applications to hardware, third-party software, and output devices.
Q3) The SAP Business Suite runs on an application platform called NetSuite.
A)True B)False
Q4) Give several reasons why a firm might want to use an EAI rather than ERP.
Q5) Explain the kinds of configuration decisions ERP implementation teams must make.
Q6) Explain the important characteristics of SAP's ERP.
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Chapter 7: Supporting the Procurement Process with SAP
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) CBI had no purchasing department before the implementation of SAP.
A)True
B)False
Q2) RSA Cycles, Inc. is a leading bicycle manufacturer. The company manufactures bicycles that cater to different market segments. Which of the following items, stored in RSA's warehouse, is considered finished goods inventory?
A) metal parts obtained from small suppliers
B) tires that are procured from a vendor
C) bicycles that are to be shipped to retailers
D) tools that workers use in the production process
Q3) Before the implementation of SAP, what problem did CBI face when it held large quantities of finished goods?
A) Demand exceeded CBI's production capacity.
B) The sales database became saturated and redundant.
C) The space for storing raw materials was reduced.
D) Certain bike models had more buyers than others.
Q4) Describe the procurement process in an organization.
Q5) Explain how CBI used augmented reality to increase the efficiency of its warehouse.
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Chapter 8: Supporting the Sales Process with SAP
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) B2C sales are much more common than B2B sales.
A)True
B)False
Q2) An electronic exchange ________.
A) supports competitive bidding
B) takes title to the goods it sells
C) generates revenue only through advertising
D) matches buyers and sellers
Q3) Who among the following is responsible for creating sales orders in the new SAP system at CBI?
A) warehouse manager
B) accountant
C) sales agent
D) warehouse agent
Q4) Certain online CRM service providers use a pay-as-you-go plan to charge the customers. Such a payment arrangement is called ________.
A) indirect billing
B) site licensing
C) cloud servicing
D) software as a service
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Chapter 9: Collaboration Processes and Information Systems
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) Altruon Inc., a manufacturing company, has production facilities in three different geographical locations. Production managers in each of these facilities use conference calls to communicate with each other. This is an example of ________ communication.
A) asynchronous
B) implied
C) indirect
D) synchronous
Q2) Compare version-management systems with version-control systems.
Q3) ________ is a comprehensive platform for creating, operating, and administrating Web sites.
A) Microsoft SkyDrive
B) Microsoft SharePoint
C) Google Docs
D) Quick Launch
Q4) The resources of a SharePoint site cannot be used for general-purpose Web sites.
A)True
B)False
Q6) Explain how document libraries are used in SharePoint. Page 11
Q5) What are some of the tools that facilitate synchronous communication?
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Chapter 10: The Impact of Web 20 and Social Media on Business Processes
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Sample Questions
Q1) Online content, such as videos, is said to go viral when it is ________.
A) created using technologies such as digital image processing
B) published on both offline and online media
C) published in a wide variety of digital formats
D) shared and promoted by several individuals on social media outlets
Q2) Explain how social media helps organizations' promotion processes.
Q3) Human capital is the investment in social relations with the expectation of benefits in the marketplace.
A)True
B)False
Q4) ________ is a mobile Web application that allows registered users to connect with friends and share their location.
A) LinkedIn
B) Delicious
C) Digg
D) Foursquare
Q5) Explain how networking social media can be used in an organization's hiring process.
Q7) What is the difference between traditional capital and human capital? Page 13
Q6) Compare and contrast Web 2.0 applications with traditional applications.
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Chapter 11: Business Intelligence
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119 Flashcards
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Sample Questions
Q1) Regression analysis is a type of data mining analysis that measures the impact of a set of variables on another variable.
A)True
B)False
Q2) Augmented reality is a mashup of the real world supplemented by data about the objects in that world.
A)True
B)False
Q3) Which of the following is an example of supervised data mining?
A) regression analysis
B) cluster analysis
C) decision trees
D) market basket analysis
Q4) BI analysts often know much more about a BI system than the processes it supports.
A)True
B)False
Q5) Market basket analysis is a technique used to determine sales patterns.
A)True
B)False
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Chapter 12: MIS Management Processes: Process
Management, Systems Development, and Security
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119 Flashcards
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Sample Questions
Q1) Two different keys are used for coding and decoding in symmetric encryption.
A)True
B)False
Q2) An organization purchases SAP's ERP system. After customizing the system and training employees, the organization shuts down the old system and implements the new one across all business processes. This is an example of ________ installation.
A) parallel
B) plunge
C) pilot
D) phased
Q3) Organizational feasibility refers to whether a new information system is economically feasible for an organization.
A)True
B)False
Q4) In the context of information systems, what is meant by safeguards?
Q5) BPM is a recurring process for systematically monitoring, modeling, creating, and implementing business processes.
A)True
B)False
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