Information Systems in Organizations Solved Exam Questions
Course Introduction
This course explores the critical role that information systems play within modern organizations, focusing on how these systems support business processes, decision-making, and strategic objectives. Students will examine various types of information systems, such as transaction processing systems, management information systems, and enterprise resource planning systems. Topics include the analysis and design of information systems, the integration of technology with organizational goals, the impact of digital transformation, and ethical considerations surrounding information use. The course emphasizes case studies and real-world examples to illustrate how information systems contribute to organizational effectiveness and competitive advantage.
Recommended Textbook
Principles of Information Systems 12th Edition by Ralph Stai
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Chapter 1: An Introduction to Information Systems
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Sample Questions
Q1) Increasingly, companies are incorporating computer-based information systems into their products and services.
A)True
B)False
Answer: True
Q2) _____ is the knowledge of how data and information are used by individuals, groups, and organizations.
A) Information literacy
B) Computer literacy
C) Software systems literacy
D) Information systems literacy
Answer: D
Q3) Prediction of future events to avoid problems is called _____.
Answer: forecasting
Q4) Integration and testing involves converting the system design into an operational information system.
A)True
B)False
Answer: False
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Chapter 2: Information Systems in Organizations
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Q1) Opportunities in information systems are available to people from foreign countries, including Russia and India.
A)True
B)False
Answer: True
Q2) The _____ takes into account the fact that a dollar today is worth more than a dollar paid in the future.
A) time value of money
B) cash flow
C) payback period
D) financial flow
Answer: A
Q3) The IS support organization is a multi-faceted group providing user assistance in hardware and software acquisition and use, data administration, user training and assistance, and software development.
A)True
B)False
Answer: False
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Chapter 3: Hardware: Input, Processing, Output, and Storage Devices
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Q1) Massively parallel processing systems are a form of multiprocessing that speeds processing by linking hundreds or thousands of processors to operate at the same time.
A)True
B)False
Answer: True
Q2) Key to the success of grid computing is a(n) _____ that acts as a grid leader and traffic monitor.
Answer: central server
Q3) A(n) _____ is a direct access storage device used to store and retrieve data from rapidly rotating disks coated with magnetic material. Answer: hard disk drive (HDD)
Q4) Chip-and-PIN cards employ a computer chip that communicates with a card reader using infrared frequencies so that the cards do not need to be swiped at a terminal.
A)True
B)False
Answer: False
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Chapter 4: Software: Systems and Application Software
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Q1) Being able to develop software without concern for the specific underlying hardware is referred to as _____.
Q2) An application server provider is a company that can provide the software, support, and computer hardware on which to run the software from the user's facilities over a network.
A)True
B)False
Q3) _____ is software that is mass-produced by software vendors to address needs that are common across businesses, organizations, or individuals.
Q4) Which of the following statements is true of embedded operating systems?
A) They represent a small, niche market.
B) They are dedicated to the control of another device.
C) They are used in a narrow range of applications.
D) They mainly determine the functionality of smartphones solely.
Q5) A software suite is a collection of programs packaged together as a bundle and typically includes a word processor, spreadsheet program, graphics program, and more.
A)True
B)False
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Chapter 5: Database Systems and Applications
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Q1) A database, a database management system, and the application programs that use the data make up a database environment.
A)True B)False
Q2) A(n) ______ consists of a group of programs that manipulate the database and provide an interface between the database and its users and other application programs.
Q3) _____ is the process of detecting and then correcting or deleting incomplete, incorrect, inaccurate, irrelevant records that reside in a database.
Q4) A(n) _____ is designed to store and retrieve data in a manner that does not rigidly enforce the atomic conditions associated with the relational database model in order to provide faster performance and greater scalability.
Q5) The _____ model has become the most popular database model.
Q6) In a relational database model, the range of allowable values for a data attribute is called its _____.
Q7) Online analytical processing and data mining are essentially the same thing. A)True B)False
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Chapter 6: Telecommunications and Networks
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Q1) Voice and phone communications are examples of asynchronous communications.
A)True
B)False
Q2) The growth in wireless data traffic is expected to increase modestly over the time period 2013 to 2017.
A)True
B)False
Q3) A(n) _____ is a telephone facility that manages incoming calls, handling them based on the number called and an associated database of instructions.
A) automatic call receiver
B) call handing receiver
C) automatic call distributor
D) call distributing service
Q4) A geostationary satellite orbits the earth at an altitude of less than 1,000 miles.
A)True
B)False
Q5) A(n) ______ is a telecommunications device that forwards data packets between computer networks.
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Chapter 7: The Internet, Web, Intranets, and Extranets
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Q1) _____ consist of standards and tools that streamline and simplify communication among Web sites and that promise to revolutionize the way the Web is developed and used for business and personal purposes.
A) Web browsers
B) Web services
C) Hyperlinks
D) Web forms
Q2) Cascading Style Sheets use special Hypertext Markup Language (HTML) tags to globally define font characteristics for a variety of page elements as well as how those elements are laid out on a Web page.
A)True
B)False
Q3) A meta search engine allows a user to run a keyword search on several search engines at once.
A)True
B)False
Q4) Discuss how Blackboard can be used to support distance learning.
Q5) _____, a component used in Web service applications, is a specification that defines the Extensible Markup Language (XML) format for messages.
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Chapter 8: Electronic and Mobile Commerce
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Q1) A cybermall is a business that serves as an intermediary between a Web site and online merchants who have the actual products and retail expertise.
A)True
B)False
Q2) _____ is the process of tailoring Web pages to specifically target individual consumers.
Q3) A procurement card is an attachment to an e-mail message or data embedded in a Web site that verifies the identity of a sender or a Web site.
A)True
B)False
Q4) Define electronic commerce and identify its various subsets.
Q5) A _____ is a credit card issued to selected employees to streamline the traditional purchase order and invoice payment processes.
A) procurement card
B) smart card
C) meta card
D) charge card
Q6) Identify and briefly discuss three key challenges to e-commerce.
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Chapter 9: Enterprise Systems
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Q1) _____ is the use of software to assist in the creation, analysis, and modification of the design of a component or product.
A) Computer-aided design
B) Software-aided design
C) Application-aided design
D) Program-aided design
Q2) A key to the success of implementation of an enterprise resource planning (ERP) system is to make the transition from the old way of doing things to the new way as quickly as possible.
A)True
B)False
Q3) In enterprise resource planning (ERP) systems, retailers as well as manufacturers use _____ to match production to consumer demand and to allocate products to stores.
Q4) Accounts payable is an example of a(n) _____.
A) enterprise resource planning system
B) supply chain system
C) transaction processing system
D) value chain system
Q5) In business, SME stands for _____.
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Chapter 10: Information and Decision Support Systems
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Q1) A typical DSS includes many components such as the _____ that allows decision makers to easily access and manipulate the DSS and to use common business terms and phrases.
A) model base
B) dialogue manager
C) database
D) external database access
Q2) Decision support systems support optimization, satisficing, and heuristic approaches.
A)True
B)False
Q3) An organization might hire an outside group, usually an accounting firm, to perform a(n) _____ to assess the financial condition of the firm and determine whether financial statements and reports produced by its financial MIS are accurate.
Q4) The overall purpose of the human resource planning subsystem in a human resource MIS is to aid in the recruiting and selecting of personnel.
A)True
B)False
Q5) In general, computerized decision support systems can either optimize or _____.
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Chapter 11: Knowledge Management and Specialized Information Systems
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Q1) _____ statements are rules that suggest certain conclusions.
Q2) BrainGate, which can be used to connect a human brain to a computer, is an example of a _____.
Q3) _____ knowledge is objective and can be measured and documented.
Q4) The _____ stores all relevant information, data, rules, cases, and relationships that an expert system uses.
A) inference engine
B) knowledge base
C) user interface
D) data warehouse
Q5) Expert system shells lessen the burden of programming, allowing nonprogrammers to develop and benefit from the use of expert systems.
A)True
B)False
Q6) A(n) _____ is an approach to solving large, complex problems in which many repeated operations or models change and evolve until the best one emerges.
Q7) Briefly describe the role of the inference engine and the explanation facility components of an expert system.
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Chapter 12: Systems Development
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Q1) Determining the schedule feasibility is critical when new technology is first being considered for use within an organization, prior to its widespread use.
A)True
B)False
Q2) Explain the role of the project manager in systems development.
Q3) The purpose of studying a system is to identify the strengths and weaknesses of the existing system and examine current inputs, outputs, processes, security and controls, and system performance.
A)True
B)False
Q4) _____ requires unbiased and careful questioning of whether system elements are related in the most effective ways, considering new or different relationships among system elements, and possibly introducing new elements into the system.
A) Causal analysis
B) Creative analysis
C) Critical analysis
D) Data flow analysis
Q5) A(n) _____ is a detailed description of all data used in a database.
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Chapter 13: Systems Development: Construction,
Integration and Testing, Implementation, Operation an
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Q1) _____ is a formalized approach for developing a project schedule that creates three time estimates for an activity.
Q2) A _____ is a critical date for completing a major part of a project, such as program design, coding, testing, and cutover.
A) project milestone
B) project deadline
C) project schedule
D) project due-date
Q3) For a small system, site preparation can be as simple as rearranging the furniture in an office to make room for a computer.
A)True
B)False
Q4) A(n) _____ consists of computer systems, manuals, people with technical expertise, and other resources needed to solve problems and give accurate answers to questions.
Q5) The _____ is an iterative systems development approach developed by IBM that includes a number of tools and techniques that are typically tailored to fit the needs of a specific company or organization.
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Chapter 14: The Personal and Social Impact of Computers
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Q1) Briefly describe the purpose of a security dashboard.
Q2) The Internet Crime Computer Center (IC3) is an alliance between ______.
A) the Department of Homeland Security (DHS) and the White Collar Crime Center (NW3C)
B) the Department of Homeland Security (DHS) and the Department of Justice (DOJ)
C) the White Collar Crime Center (NW3C) and the Federal Bureau of Investigation (FBI)
D) the Federal Bureau of Investigation (FBI) and the Central Intelligence Agency (CIA)
Q3) List at least three useful guidelines to protect computer users from criminal hackers.
Q4) The _____ requires telephone companies to turn over customer information, including numbers called, without a court order if the Federal Bureau of Investigation (FBI) claims that the records are relevant to a terrorism investigation.
A) Cable Act of 1992
B) Electronic Communications Privacy Act of 1986
C) Gramm-Leach-Bliley Act of 1999
D) USA Patriot Act of 2001
Q5) _____ issues deal with what is generally considered right or wrong.
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