Information Systems in Organizations Practice Exam
Course Introduction
This course explores the pivotal role of information systems within modern organizations, emphasizing how technology supports business processes, decision making, and competitive strategies. Students will examine the fundamentals of information systems, including hardware, software, databases, and networking, while analyzing real-world case studies to understand how organizations leverage systems for operational efficiency and innovation. The course also addresses key challenges such as cybersecurity, ethical considerations, global connectivity, and enterprise resource planning, equipping students with a comprehensive understanding of how information systems drive organizational success.
Recommended Textbook
Business Driven Information Systems 4th Canadian Edition by Paige Baltzan
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12 Chapters
1579 Verified Questions
1579 Flashcards
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Page 2
Chapter 1: Information Systems in Business
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160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/50131
Sample Questions
Q1) ___________ value activities in the value chain acquire raw materials and manufactures, delivers, markets, sells, and provides after-sales services.
Answer: Primary
Q2) An entry __________ is a product or service feature that customers have come to expect from organizations in a particular industry and must be offered by an entering organization to compete and survive.
Answer: barrier
Q3) The _________, the three generic strategies, and value chain analysis are all methods by which organizations can assess their competitive advantage.
Answer: Five Forces Model
Q4) Explain why competitive advantages are typically temporary.
Answer: Competitive advantages are typically temporary because competitors often seek ways to duplicate the competitive advantage. In turn, organizations must develop a strategy based on a new competitive advantage.
Q5) IS personnel must understand the ___________ if the organization is going to determine which technologies can benefit (or hurt) the business.
Answer: business
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3
Chapter 2: Strategic Decision Making
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) Strategic decisions focus on short-term objectives whereas operational decisions focus on long-term objectives.
A)True
B)False
Answer: False
Q2) A ________________________ is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.
Answer: business process model
Q3) A genetic algorithm is an artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem.
A)True
B)False
Answer: True
Q4) ___________ analysis occurs when users change the value of one variable repeatedly and observe the resulting changes in other variables.
Answer: Sensitivity
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4
Chapter 3: E-Business
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) A document management system works with binary rather than text files, such as multimedia file types.
A)True
B)False
Answer: False
Q2) A content management system provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment.
A)True
B)False
Answer: True
Q3) Enterprise ________ are single-point Web browser interfaces used within an organization to promote the gathering, sharing and dissemination of information throughout the enterprise.
Answer: portal
Q4) ___________ knowledge consists of anything that can be documented, archived, and codified, often with the help of IS.
Answer: Explicit
Q5) _______ business intelligence helps with short term or immediate actions.
Answer: Operational
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Chapter 4: Ethics and Information Security
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) What is data mining?
A) The common term for the representation of multidimensional information
B) A particular attribute of information
C) Uses a variety of techniques to find patterns and relationships in large volumes of information and infer rules from them that predict future behaviour and guide decision making
D) Process of analyzing data to extract information not offered by the raw data alone
Q2) The trade-off for perfect information lies in accuracy versus _____.
Q3) Explain the multi-dimensional nature of data warehouses (and data marts) and the business value gained from multidimensional analysis.
Q4) Data warehousing is about extending the transformation of data into _________.
Q5) An entity class (often called a(n) __________) in the relational database model is a collection of similar entities.
Q6) Information in a data warehouse contains layers of columns and rows and this is known as __________ databases.
Q7) The data warehouse is a location for all of a business's information.
A)True
B)False
Page 6
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Chapter 5: It Architectures
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) List and briefly details three prominent techniques that promote marketing via e-Business.
Q2) What is the digital divide?
A) A global public network of computer networks that pass information from one to another using common computer protocols
B) Refers to the depth and breadth of information transferred between customers and businesses
C) Refers to the number of people a business can communicate with, on a global basis
D) Occurs when those with access to technology have great advantages over those without access to technology
Q3) What is the name of a set of economic, social, and technology trends that collectively form the basis for the next generation of the Internet-a more mature, distinctive medium characterized by user participation, openness, and network effects?
A) Web 2.0
B) Web 3.0
C) WWW 2.0
D) Internet 2.0
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Chapter 6: Databases and Data Warehouses
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) List and discuss concerns about a number of privacy issues associated with location-based services (LBS).
Q2) What is a company that offers an organization access over the Internet to systems and related services that would otherwise have to be located in personal or organizational computers?
A) Internet service provider (ISP)
B) Online service provider (OSP)
C) Application service provider (ASP)
D) Wireless Internet service provider (WISP)
Q3) Which cellular networks are circuit-switched digital networks that can transmit data at about 10 kilobits per second (Kbps), which is extremely slow?
A) 2G
B) 3G
C) 4G
D) 5G
Q4) Describe the business benefits associated with enterprise mobility.
Q5) A global ____________ system is a device that determines current latitude, longitude, speed, and direction of movement.
Q6) Distinguish between mobile and wireless technologies.
Page 8
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Chapter 7: Networks, Telecommunications, and Wireless Computing
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Integration of SCM, CRM, and ERP applications allows the unlocking of information to make it available to any user, anywhere, anytime.
A)True
B)False
Q2) ERP systems are not fundamentally ready for the external world of e-business.
A)True
B)False
Q3) _______ is the introduction of new equipment or methods.
Q4) Letting employees work from outside the office keeps cars off the road, plus the practice can _________________.
A) foster employee retention
B) boost worker productivity
C) slash real estate costs
D) All of these
Q5) ____________ manages the transportation and storage of goods.
Q6) Compare middleware and enterprise application integration middleware.
Q7) _________ and materials management is one of the three most common core ERP components.
Q8) Explain why employee training is a hidden cost of ERP implementation. Page 9
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Page 10
Chapter 8: Supply Chain Management
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92 Verified Questions
92 Flashcards
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Sample Questions
Q1) Being the low-cost producer always guarantee profitability and success.
A)True
B)False
Q2) In a supply chain, payment flows in the direction of ________.
Q3) Consumer behaviour, _____________, competition, and speed are the four changes resulting from advances in IT that are driving supply chains.
Q4) What allows an organization to reduce the cost and time required during the design process of a product?
A) Supply chain event management
B) Selling chain management
C) Collaborative engineering
D) Collaborative demand planning
Q5) ___________________ is the term used to describe the difference between the cost of inputs and the value of price of outputs.
Q6) Operations management is responsible for managing the core processes used to manufacture goods and produce services.
A)True
B)False
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Chapter 9: Customer Relationship Management
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) List ____________ compile customer information from a variety of sources and segment the information for different marketing campaigns.
Q2) Cross-selling is selling _________ products or services to a customer.
Q3) What provides employees with a subset of CRM applications available through a Web browser?
A) Supplier relationship management
B) Partner relationship management
C) Employee relationship management
D) None of these
Q4) Customer relationship management involves managing all aspects of a customer's relationship with an organization to increase customer ____________ and retention and an organization's profitability.
Q5) Which of the following is not one of the three phases in the evolution of CRM?
A) Reporting
B) Analyzing
C) Processing
D) Predicting
Q6) What is CRM? What is the main benefit of CRM to an organization?
Q7) Describe three CRM technologies used by marketing departments.
Page 12
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Chapter 10: Enterprise Resource Planning and Collaboration Systems
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200 Verified Questions
200 Flashcards
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Sample Questions
Q1) _________ filtering occurs when an organization uses software that filters content to prevent the transmission of unauthorized information.
Q2) ___________ is a US federal law established in 1998 that applies to the collection of personal information from American children who are under 13 years of age.
Q3) Tokens are small electronic devices that change user passwords automatically.
A)True
B)False
Q4) An organization should implement information security lines of defence through _____ first and technology second.
Q5) Identify the differences between an ethical computer use policy and an acceptable computer use policy.
Q6) Who breaks into other people's computer systems and just looks around or steals and destroys information?
A) White-hat hacker
B) Black-hat hacker
C) Hactivists
D) Script kiddies
Q7) ___________ is a method for confirming users' identities.
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Chapter 11: Business Basics
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) What is a graphical network model that depicts a project's tasks and the relationships between those tasks?
A) Gantt chart
B) PERT chart
C) Dependency
D) All of these
Q2) Project milestones are any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project.
A)True
B)False
Q3) What is the most important part of the project plan?
A) Gantt chart
B) Specification
C) Communication
D) None of these
Q4) _________ is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house.
Q5) Identify the business benefits associated with successful software development.
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Chapter 12: Business Process
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61 Flashcards
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Sample Questions
Q1) ____________________ is a form of client/server computing operating over the Internet where the term "cloud" is used as a metaphor for the term "Internet."
Q2) Enterprise architecture (EA) includes the plans for how an organization builds, deploys, uses, and shares its data, processes, and IT assets.
A)True
B)False
Q3) _________ uses a computing infrastructure that relies on computer server farms and high-speed network connections that allow users to access their content from any device connected to the Internet.
Q4) Distinguish between open system and open source.
Q5) What determines the future IT infrastructure requirements for new equipment and additional network capacity?
A) Scalability
B) Capacity planning
C) Reliability
D) Availability
Q6) What is cloud computing? Briefly detail the advantages and disadvantages of cloud computing?
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