Information Systems in Organizations Study Guide Questions
Course Introduction
This course explores the critical role of information systems within modern organizations, examining how they support business operations, decision-making, and strategic objectives. Students will analyze the design, implementation, and management of information systems, including enterprise resource planning (ERP), customer relationship management (CRM), and data analytics platforms. The course covers key topics such as the alignment of information systems with organizational goals, the challenges of system integration, and the ethical and security considerations in managing digital resources. Through case studies and practical examples, students will gain insights into the transformative impact of information systems on organizational efficiency and competitiveness.
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Using MIS 7th Edition by David M. Kroenke
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Chapter 1: The Importance of MIS
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Sample Questions
Q1) Information technology and information systems are synonymous terms.
A)True
B)False Answer: False
Q2) Information technology is an assembly of hardware, software, data, procedures, and people that produces information.
A)True
B)False Answer: False
Q3) Information systems become a waste of time and money when users work with inaccurate data.
A)True
B)False Answer: True
Q4) Information systems differ in the amount of work that is moved from the human side to the computer side.
A)True
B)False Answer: True
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Chapter 2: Business Processes, Information Systems, and Information
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Q1) The term ________ refers to a collaboration tool where team members can easily respond and the management can easily identify the people who have not responded to a request.
A) discussion forums
B) wikis
C) webinars
D) team surveys
Answer: D
Q2) Discussion forums ensure the simultaneous participation of the entire team.
A)True
B)False
Answer: False
Q3) Which of the following is a comprehensive tool for communication?
A) Google Hangouts
B) SharePoint
C) Google Drive
D) Microsoft Lync
Answer: D
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Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
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Q1) Streamtech, a manufacturer of automobiles, recently received a patent for an unmanned search boat. By doing this, Streamtech has ________.
A) created an entry barrier
B) introduced product differentiation
C) locked in its suppliers
D) reduced the cost of operations
Answer: A
Q2) In a manufacturing business, the materials ordering process transforms cash into a raw materials inventory.
A)True
B)False
Answer: True
Q3) Each activity in a business process is a business function that receives inputs and produces outputs.
A)True
B)False
Answer: True
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Chapter 4: Hardware and Software
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Sample Questions
Q1) Which of the following statements is true of firmware?
A) The software is coded differently from other software.
B) Users do not need to load firmware into the device's memory.
C) Firmware is the same as cache memory.
D) Firmware cannot be changed or upgraded.
Q2) The CPU stores results of computations on the hard drive.
A)True
B)False
Q3) Which of the following is an advantage to an organization if its BYOD policy offers wireless network to mobile devices?
A) The organization can sniff employees' mobile traffic.
B) Employees gain public access from any device, not just mobile devices.
C) The policy appears to be permissive without actually being so.
D) Employees resist turning over the management of their own hardware to the organization.
Q4) The CPU stores results of computations in the ________.
A) joystick
B) main memory
C) printer
D) barcode scanner
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Chapter 5: Database Processing
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Q1) A database is best described as a collection of unrelated tables.
A)True
B)False
Q2) Brenda, the sales manager of a firm, wants to generate a particular report containing sales analyses of the second and third quarter of the year. She should use a ________ to obtain the information that she wants from the database.
A) report
B) data model
C) database administrative function
D) query
Q3) Which of the following database administration tasks is related to adaptation?
A) monitoring backup procedures
B) conducting training for users
C) monitoring database performance
D) managing configuration changes in systems
Q4) Developers generally construct a logical representation of database data, called a data model, after building a database.
A)True
B)False
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Chapter 6: The Cloud
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Sample Questions
Q1) What are remote action systems? Explain with the help of three examples.
Q2) Which of the following refers to the three tiers in the three-tier architecture?
A) TCP, IP, and HTTP
B) HTML, XML, and JSON
C) user, server, and database
D) tunnel, switch, and access point
Q3) SOAP is a protocol for requesting web services and for sending responses to web service requests.
A)True
B)False
Q4) A ________ is a cloud that is owned and operated by an organization for its own benefit.
A) private cloud
B) virtual private network
C) wide area network
D) Service as a cloud
Q5) Explain the three factors that have made cloud computing advantageous today.
Q6) List the functions of an Internet Service Provider (ISP).
Q7) When does it not make sense to use cloud-based infrastructure?
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Q8) Describe the three-tier architecture for Web applications such as e-commerce.
Chapter 7: Organizations and Information Systems
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Q1) The solutions to problems in an enterprise system usually involve a single department of the organization.
A)True
B)False
Q2) AX, Nav, GP, and Solomon are the four major ERP products of ________.
A) Oracle
B) SAP
C) Microsoft Dynamics
D) Epicor
Q3) What is the fundamental problem of information silos? How can this problem be remedied?
Q4) The inherent processes defined in an ERP solution are known, by some ERP vendors, as ________.
A) database transactions
B) stored procedures
C) transaction logs
D) process blueprints
Q5) SAP and Oracle are the highest ranked ERP vendors in the market.
A)True
B)False
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Chapter 8: Social Media Information Systems
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Q1) Web 2.0 used free content and free software as the principal means to attract viewers.
A)True
B)False
Q2) Unlike humans, organizations do not have social capital.
A)True
B)False
Q3) Social media application providers are companies and other organizations that choose to support a presence on one or more SM sites.
A)True
B)False
Q4) A(n) ________ is an inducement that is awarded to social media users for passing communications along through different tiers of communities in social media.
A) network motif
B) viral hook
C) folksonomy
D) internet meme
Q5) Describe the roles of social media sponsors and social media application providers.
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) Name the four stages of the business process management cycle and summarize the activities in each.
Q2) A ________ is a sequence of activities that determine the earliest date by which a project can be completed.
A) Venn diagram
B) Pareto chart
C) critical path
D) scatter plot
Q3) In the system implementation phase of the SDLC, with ________ installation, the organization implements the entire new system/business processes on a limited portion of the business.
A) parallel
B) phased
C) pilot
D) plunge
Q4) Implementing the new or changed process is the third activity in business process management.
A)True
B)False
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Chapter 10: Information Systems Security
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Sample Questions
Q1) A decision tree analysis is a supervised data mining technique.
A)True
B)False
Q2) Name and describe the three primary activities in the BI process.
Q3) In expert systems, the programs that process a set of rules are called expert systems shells.
A)True
B)False
Q4) Data acquisition is the process of creating business intelligence.
A)True
B)False
Q5) ________ is a term that refers to the level of detail represented by the data.
A) Granularity
B) Intricacy
C) Elaboration
D) Complexity
Q6) A common business application of decision trees is to classify loans by likelihood of default.
A)True
B)False
Page 12
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Chapter 11: Information Systems Management
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Sample Questions
Q1) The responsibilities of a ________ include advising the chief information officer, executive group, and project managers on emerging technologies.
A) technical writer
B) chief financial officer
C) system analyst
D) chief technology officer
Q2) It is reasonable for IS users to expect to receive repetitive training and support for the same issue.
A)True
B)False
Q3) IS must evolve as the organization merges with other organizations or sells its divisions.
A)True
B)False
Q4) After a vendor has completed the initial application development, it may become infeasible in terms of time and money to consider moving to another, better, lower-cost vendor.
A)True
B)False
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Chapter 12: Information Systems Development
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Q1) ________ present the largest risk for an organization's infrastructure loss.
A) Employees
B) Natural disasters
C) Hackers
D) Competitors
Q2) Which of the following is likely to be accepted by a poorly designed application, leading to improper disclosure of data?
A) public key
B) asymmetric encryption
C) key escrow
D) SQL injection
Q3) Unlike credit, debit, and ATM cards, which have a magnetic strip, smart cards have a microchip.
A)True
B)False
Q4) In the context of information security, safeguards increase work efficiency by making common tasks easier.
A)True
B)False
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Chapter 13: The International Dimension
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Q1) Enterprise systems, such as ERP, solve the problems of data isolation by integrating data into a database that provides a comprehensive and organization-wide view. This would require ________.
A) all processes to be located in the same geographical place
B) the company to standardize on a single language
C) backshoring processes to the home country
D) the company to customize its product offerings
Q2) Briefly explain the two major ways in which thinking about competitive strategies has changed in the emerging global economy.
Q3) International organizations have more IS and IT assets, and those assets are exposed to more risk and greater uncertainty.
A)True
B)False
Q4) List the issues that need to be addressed when localizing a computer program.
Q5) The bullwhip effect is a phenomenon in which the variability in the size and timing of orders decreases at each stage of the supply chain.
A)True
B)False
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