Information Systems in Organizations
Exam Answer Key
Course Introduction
This course explores the critical role of information systems in modern organizations, examining how technology supports business processes, decision-making, and strategic objectives. Students will learn about various types of information systems, including transaction processing systems, management information systems, and decision support systems, and analyze how these systems facilitate communication, efficiency, and competitiveness. Through case studies and practical examples, the course highlights the interplay between people, processes, and technology, as well as addressing issues related to system implementation, security, and ethical considerations within organizational contexts.
Recommended Textbook
Business Driven Information System 4th Edition by Paige Baltzan
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12 Chapters
3068 Verified Questions
3068 Flashcards
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Page 2
Chapter 1: Management Information Systems: Business Driven
MIS
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315 Verified Questions
315 Flashcards
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Sample Questions
Q1) What is a feature of a product or service that customers have come to expect and entering competitors must offer the same if they want to survive?
A)Significant barrier.
B)Entry barrier.
C)Product differentiation.
D)Entry chain.
Answer: B
Q2) Waiting tables,teaching,and cutting hair are all examples of services that people pay for to fulfill their needs.
A)True
B)False
Answer: True
Q3) Which of the following represents the types of data commonly found in the accounting department?
A)Monetary datA.
B)Technology data.
C)Production data.
D)Employee data.
Answer: A
Page 3
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Chapter 2: Decisions and Processes: Value Driven Business
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331 Verified Questions
331 Flashcards
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Sample Questions
Q1) A(n)_________ agent is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users.
Answer: Intelligent
Q2) Which of the following offers an example of an intelligent agent that uses a multi-agent system?
A)A cargo transport system
B)Book distribution center
C)A flu epidemic
D)All of the above
Answer: D
Q3) What type of measurement is using market share as a KPI?
A)Fuzzy logic measurement
B)External measurement
C)Neural network measurement
D)Internal measurement
Answer: B
Q4) Analytics is the science of fact-based decision making.
A)True
B)False
Answer: True
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Chapter 3: Ebusiness: Electronic Business Value
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385 Verified Questions
385 Flashcards
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Sample Questions
Q1) Which of the following best describes Web 3.0?
A)User-generated online business
B)Based on the 'intelligent' Web where applications use natural language processing
C)Collaboration and social media
D)All of the above
Answer: B
Q2) Intermediaries occur when a customer sells directly to another customer online cutting out the intermediary.
A)True
B)False
Answer: False
Q3) What is one simplification that has occurred with Business 2.0?
A)By helping online users create anonymity
B)By limiting the sharing capabilities of devices
C)By improving access to information
D)By communicating via email
Answer: C
Q4) _________-com was the original term for a company operating on the Internet.
Answer: Dot
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Chapter 4: Ethics and Information Security: Mis Business
Concerns
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Sample Questions
Q1) Downtime refers to a period of time when a system is unavailable and unplanned downtime can strike at any time for various reasons.
A)True
B)False
Q2) Cybervandalism is a problem that occurs when someone registers purposely misspelled variations of well-known domain names.
A)True
B)False
Q3) What is the legal protection afforded an expression of an idea,such as a song,book,or video game?
A)Privacy
B)Confidentiality
C)Intellectual property
D)Copyright
Q4) What must you do with antivirus software to make it protect effectively?
A)Must never upgrade or change vendors
B)Must download a portable button for it to activate
C)Must frequently update it to protect against viruses
D)All of the above
Chapter 5: Infrastructures: Sustainable Technologies
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252 Flashcards
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Sample Questions
Q1) Web accessibility means that people with disabilities including visual,auditory,physical,speech,cognitive,and neurological disabilities can use the Web.
A)True
B)False
Q2) Sustainable MIS is a critical part of corporate _________ responsibility that is,companies' acknowledged responsibility to society.
Q3) What question below would a company need to answer when first establishing a backup and recovery plan?
A)What types of storage mechanism will meet the needs of the company?
B)How often does the company need to backup its information?
C)What types of recovery systems does the company infrastructure need?
D)All of the above
Q4) Technology recovery strategies focus specifically on prioritizing the order for restoring hardware,software,and data across the organization that best meets business recovery requirements.
A)True
B)False
Q5) A ___________ is a computer designed to request information from the server.
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Chapter 6: Data: Business Intelligence
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286 Verified Questions
286 Flashcards
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Sample Questions
Q1) An __________________ stores information about a person,place,thing,transaction,or event
Q2) MMSDB creates,reads,updates,and deletes data in a database while controlling access and security.
A)True
B)False
Q3) What is information that people use to support their decision-making efforts?
A)Information cleansing and scrubbing
B)Data-mining tools
C)Data mining
D)Business intelligence
Q4) Which of the following techniques performs such functions as information correlations,distributions,calculations,and variance analysis?
A)Clustering objective analysis
B)Statistical analysis
C)Entity modeling
D)Market basket analysis
Q5) A _________-driven website is an interactive website kept constantly updated and relevant to the needs of its customers using a database.
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Chapter 7: Networks: Mobile Business
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268 Verified Questions
268 Flashcards
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Sample Questions
Q1) A local area network (LAN)spans a large geographic area such as a state,province,or country.
A)True
B)False
Q2) To create an SSL connection,a Web server requires an SSL _____________,an electronic document that confirms the identity of a website or server and verifies that a public key belongs to a trustworthy individual or company.
Q3) What is a large computer network usually spanning a city or a specific infrastructure like a college known as?
A)Metropolitan area network (MAN)
B)Local area network (LAN)
C)Wide area network (WAN)
D)Secure area network (SAN)
Q4) What are the five elements that are needed to create a connected world or a network?
A)Categories,programs,alternatives,people,and core philosophy
B)Program,providers,access,mechanics,and teachers
C)Categories,providers,access technologies,protocols,and convergence
D)LAN,WAN,MAN,PAN,and SAN
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Chapter 8: Enterprise Applications: Business Communications
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241 Verified Questions
241 Flashcards
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Sample Questions
Q1) What occurs when a website knows enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person?
A)Operational CRM
B)Analytical CRM
C)Website personalization
D)All of the above
Q2) Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?
A)Sales management system
B)Contact management system
C)Opportunity management system
D)Sales force automation system
Q3) Which of the following operational CRM technologies does the marketing department typically use?
A)Contact center,web-based self-service,call scripting
B)Contact center,cross-selling and up-selling,web-based self-service
C)List generator,opportunity management,cross-selling and up-selling
D)List generator,campaign management,cross-selling and up-selling
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Chapter 9: Systems Development and Project
Management: Corporate Responsibility
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293 Verified Questions
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Sample Questions
Q1) ____________ acceptance testing (UAT)determines if the system satisfies the user and business requirements.
Q2) Time,cost,and ___________ are the three primary variables in any project.
Q3) What is an activity-based process in which each phase in the SDLC is performed sequentially from planning through implementation and maintenance?
A)RAD methodology
B)Agile methodology
C)Waterfall methodology
D)Extreme programming
Q4) What is the most important part of the project plan?
A)Gantt chart
B)Specification
C)Communication
D)None of the above
Q5) A Gantt chart is a graphical network model that depicts a project's tasks and the relationships between them.
A)True
B)False
Q6) __________ testing tests individual units or pieces of code for a system.
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Chapter 10: Hardware and Software Basics
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Sample Questions
Q1) A site license enables any qualified users within the organization to install the software,regardless if the computer is on a network.Some employees might install the software on a home computer for working remotely.
A)True
B)False
Q2) Personal information management (PIM)software handles contact information,appointments,task lists,and email.
A)True
B)False
Q3) The arithmetic-logic unit includes instructions and literally tells the other hardware devices what to do,based on the software instructions.
A)True
B)False
Q4) A workstation is a cellular telephone with a keypad that runs programs,music,photos,email,and includes many features of a PDA.
A)True
B)False
Q5) Describe the eight categories of computers by size.
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Chapter 11: Networks and Telecommunications
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Sample Questions
Q1) ________________ include Ethernet and transmission control protocol/Internet protocol (TCP/IP).
Q2) What allows the management of networked nodes to be managed from a single point?
A)File transfer protocol (FTP)
B)Simple mail transfer protocol (SMTP)
C)Hypertext transfer protocol (HTTP)
D)Simple network management protocol (SNMP)
Q3) What is packet-switching?
A)Occurs when the sending computer divides a message into a number of efficiently sized units called packets,each of which contains the address of the destination computer
B)An intelligent connecting device that examines each packet of data it receives and then decides which way to send it onward toward its destination
C)Refers to the geometric arrangement of the actual physical organization of the computers (and other network devices)in a network
D)A model for applications in which the bulk of the back-end processing,such as performing a physical search of a database,takes place on a server,while the front-end processing,which involves communicating with the users,is handled by the clients
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Chapter 12: Designing Databases
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Sample Questions
Q1) A(n)____________ attribute can be calculated using the value of another attribute.
Q2) A typical business may have hundreds of business ____________.
Q3) What is a primary key?
A)A field that uniquely identifies a given record in a table.
B)A primary key of one table that appears as an attribute in another table and acts to provide a logical relationship between the two tables.
C)A table that uniquely identifies a given record in a field.
D)A foreign key of one table that appears as an entity in another table and acts to provide a logical relationship between the two records.
Q4) What has the potential to contain more than one value for an attribute?
A)Single-valued attribute
B)Multi-valued attribute
C)Null-valued attribute
D)All of the above
Q5) Date of birth would be a stored attribute.
A)True
B)False
Q6) ____________ expresses the specific number of instances in an entity.
Page 14
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