Information Systems for Managers
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Course Introduction
Information Systems for Managers provides a comprehensive overview of the strategic role that information systems play in modern organizations. The course explores the integration of information technology with business processes and decision-making, enabling managers to leverage digital tools for improved efficiency, innovation, and competitive advantage. Topics include the fundamentals of management information systems, data analytics, enterprise resource planning, cybersecurity, and the ethical implications of technology in business. Through case studies and practical applications, students learn how to assess, implement, and manage information systems to support organizational goals and drive business success.
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Using MIS 9th Edition by David M. Kroenke
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12 Chapters
1203 Verified Questions
1203 Flashcards
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Page 2
Chapter 1: The Importance of Mis
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Sample Questions
Q1) Which of the following pairs of components constitutes the computer side of information systems?
A)software and data
B)data and hardware
C)people and procedures
D)hardware and software
Answer: D
Q2) Gordon Moore was the inventor of Ethernet.
A)True
B)False
Answer: False
Q3) In the five-component model of information systems, which of the following components is considered an actor?
A)software
B)hardware
C)data
D)procedure
Answer: B
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Page 3
Chapter 2: Collaboration Information Systems
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Sample Questions
Q1) In the context of shared content with version control, shared documents are placed into shared directories called ________.
A)caches
B)tables
C)libraries
D)sessions
Answer: C
Q2) Which of the following questions is best answered through unstructured decision making?
A)How many overtime hours should be used to fill this order?
B)Should we continue to outsource our bookkeeping processes?
C)What is the acceptable defect ratio for this product?
D)When should the next batch be scheduled to reduce idle time?
Answer: B
Q3) A webinar is a tool used to facilitate asynchronous communication.
A)True
B)False
Answer: False
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4
Chapter 3: Strategy and Information Systems
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Sample Questions
Q1) Which of the following paved the way for the creation of a business process design?
A)support activities
B)triggers
C)linkages
D)primary activities
Answer: C
Q2) Which of the following factors determines the structure, features, and functions of an information system used in a company?
A)the competitive strategy
B)the value of its brands
C)the size of the company
D)the number of competitors
Answer: A
Q3) Organizations can lock in customers by making it difficult or expensive for them to move to another product.
A)True
B)False
Answer: True
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Chapter 4: Hardware, Software, and Mobile Systems
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Sample Questions
Q1) Source code is computer code ________.
A)that is written by humans
B)that is not understandable by humans
C)that is represented as bits and bytes
D)that cannot be modified
Q2) Rebecca is one of the few reliable programmers of her organization who is authorized to work on a closed source project. The project will be especially useful to track the progress of outsourced activities. Which of the following statements is most likely to be true of Rebecca's project?
A)Only users and developers will be allowed to alter the source code of the project.
B)Anyone could obtain the source code for the project.
C)Only trusted programmers will be allowed to make changes to the project.
D)Programmers could alter the source code based on their interests and goals.
Q3) Which of the following is a characteristic of volatile memory?
A)processor heats up during the operation
B)files are stored permanently
C)processing of data is very slow
D)contents are lost when power is off
Q4) Distinguish between open source and closed source programs.
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Chapter 5: Database Processing
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Sample Questions
Q1) Constraints on the minimum number of entities in a relationship are called ________ cardinalities.
A)specific B)minimum
C)primary
D)critical
Q2) A spreadsheet can be used to store data if the structure of a list is simple.
A)True
B)False
Q3) The accuracy of a database design is not dependent on the corresponding data model.
A)True
B)False
Q4) How does normalization resolve the data integrity problem?
Q5) The purpose of a database is to keep track of lists of data that involve a single theme.
A)True B)False
Q6) Explain how a database management system processes a database.
Q7) Explain the role of users in the database development process.
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Chapter 6: The Cloud
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Sample Questions
Q1) Which of the following statements is true of digital subscriber line signals?
A)Digital subscriber line signals do not interfere with telephone signals.
B)Digital subscriber line signals use the same protocols as cable modems for data transmission.
C)Digital subscriber line signals replace phone signals and are sent to the ISP.
D)Digital subscriber line signal data transmission and telephone conversations cannot occur simultaneously.
Q2) Identify a characteristic that is a disadvantage of cloud-based hosting.
A)loss of control over data location
B)ongoing support costs
C)increased management requirements
D)significant development effort
Q3) List the functions of an Internet service provider (ISP).
Q4) The cloud is defined as the elastic leasing of pooled computer resources over the Internet.
A)True
B)False
Q5) When does it not make sense to use cloud-based hosting infrastructure?
Q6) Discuss TCP/IP Protocol Architecture, and define Internet protocols.
Q7) What are remote action systems? Explain with the help of examples.
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Chapter 7: Processes, Organizations, and Information Systems
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Q1) List the functions of enterprise application integration (EAI).
Q2) Which of the following is true of implementing new enterprise systems?
A)It poses no risks.
B)It is expensive and can be well over the budget.
C)It does not require updates.
D)It is simple and adaptable.
Q3) Define dynamic processes and list their characteristics.
Q4) Identify the top two ERP vendors.
A)Infor and SAP
B)SAP and Oracle
C)Microsoft Dynamics and Infor
D)Microsoft Dynamics and SAP
Q5) Adding process resources increases process effectiveness but adds costs.
A)True
B)False
Q6) Which of the following ERP products did Infor acquire?
A)Solomon
B)PeopleSoft
C)GP
D)Baan Page 9
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Page 10
Chapter 8: Social Media Information Systems
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Sample Questions
Q1) In social CRM, the relationships between organizations and customers emerge in a dynamic process as both parties create and process content.
A)True
B)False
Q2) Define social media and social media information systems. Name the three SMIS organizational roles.
Q3) Social media (SM)communities may provide better and faster problem solutions to complex supply chain problems.
A)True
B)False
Q4) Stanley Courier Services faced major criticism on Twitter for misplacing important customer documents on multiple occasions, especially when a single customer's negative feedback snowballed into a wave of condemnation within days. Which of the following actions should the courier service take in this scenario?
A)leave it
B)edit it
C)delete it
D)report it
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) BI servers use ________ to determine what results to send to which users and on which schedule.
A)expert systems
B)metadata
C)RSS feeds
D)neural networks
Q2) A drawback associated with OLAP reports is their inability to let users drill down into the data.
A)True
B)False
Q3) Name and describe the three primary activities in the business intelligence (BI)process.
Q4) What are the common problems with using operational data?
Q5) Which of the following observations concerning expert systems is true?
A)These systems are not affected by any changes made to it.
B)These systems have lived up to the high expectations set by their name.
C)These systems are easy to develop and maintain.
D)These systems encode human knowledge in the form of If/Then rules.
Q6) Explain the difference between static and dynamic reports.
Q7) Explain knowledge management and its primary benefits.
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Chapter 10: Information Systems Security
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Sample Questions
Q1) How will computer crime change in the coming years?
Q2) What are the three general sources of security threats?
Q3) Describe six malware safeguards.
Q4) A ________ is a person or an organization that seeks to obtain or alter data or other IS assets illegally, without the owner's permission and often without the owner's knowledge.
A)target
B)vulnerability
C)threat
D)key escrow
Q5) Which of the following is a personal security safeguard?
A)sending valuable data only via email or IM
B)using single password for all the sites
C)removing high-value assets from computers
D)storing browsing history, temporary files, and cookies
Q6) Secure Sockets Layer (SSL)is a protocol that is restricted to asymmetric encryption.
A)True
B)False
Q7) Describe the magnitude of security problems in the present day.
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Chapter 11: Information Systems Management
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Sample Questions
Q1) An organization reduces implementation risk by outsourcing information systems (IS).
A)True
B)False
Q2) In the information system (IS)department, the ________ group manages the process of creating new information systems as well as maintaining existing information systems.
A)operations
B)technology
C)development
D)outsourcing relations
Q3) List the major functions of the information systems (IS)department.
Q4) In the information systems (IS)industry, a business analyst works with business leaders to develop systems that implement business strategy and goals.
A)True
B)False
Q5) Name the four groups found in typical information systems (IS)department, and explain the major responsibilities of each.
Q6) Explain how the benefits of outsourcing are outweighed by its long-term costs.
Page 14
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Chapter 12: Information Systems Development
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Sample Questions
Q1) Which of the following are the steps in the business process management (BPM)cycle?
A)model processes; implement processes; assess results; create components
B)create components; model processes; implement processes; assess results
C)implement processes; create components; model processes; assess results
D)model processes; create components; implement processes; assess results
Q2) What are the types of arrows used in the swim-lane layout of Business Process Modeling Notation (BPMN)?
Q3) In the system implementation phase of the systems development life cycle (SDLC), with the ________ installation, the organization installs the next piece of the system only after the previous piece works.
A)phased
B)pilot
C)parallel
D)plunge
Q4) Business processes, information systems, and applications have the same characteristics and components.
A)True
B)False
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