Information Systems for Managers Test Bank
Course Introduction
This course equips managers with an understanding of how information systems support business operations, decision-making, and competitive advantage. Covering fundamental concepts in information technology, system design, data management, and digital transformation, the course emphasizes the strategic role of information systems in organizations. Students will analyze real-world case studies, evaluate emerging technologies, and learn how to leverage information systems to improve business processes, foster innovation, and facilitate organizational change. The course also examines ethical considerations, cybersecurity, and global trends affecting information management in the contemporary business environment.
Recommended Textbook
Experiencing MIS 5th Edition by
David M. Kroenke
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30 Chapters
1852 Verified Questions
1852 Flashcards
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Page 2
Chapter 1: The Importance of Mis
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Sample Questions
Q1) ________ is the ability to make and manipulate models.
A) Abstract reasoning
B) Systems thinking
C) Social learning
D) Experimentation
Answer: A
Q2) Which of the following is a valid reason for a company to create a new information system?
A) to project a modern image
B) to avoid falling behind the technology curve
C) to help employees achieve the strategies of the business
D) to show its social networking presence on the Web
Answer: C
Q3) Information systems can be bought whereas information technology cannot.
A)True
B)False
Answer: False
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Chapter 2: Business Processes information Systems and Information
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Sample Questions
Q1) According to the business process modeling notation standard,solid lines between activities are called sequence flows.
A)True
B)False
Answer: True
Q2) In an IS framework,________ is the bridge between the computer side on the left and the human side on the right.
A) hardware
B) software
C) information technology
D) data
Answer: D
Q3) Effectiveness is the ratio of benefits to costs.
A)True
B)False
Answer: False
Q4) In an IS framework,data is considered to be a part of the computer side.
A)True
B)False
Answer: False
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Chapter 3: Organizational Strategy information Systems and Competitive Advantage
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Sample Questions
Q1) No matter what competitive strategy is being used,the value chain activities remain the same.
A)True
B)False
Answer: True
Q2) Focus differentiation is a strategy in which a product is unique and is used by a wide range of consumers.
A)True
B)False
Answer: False
Q3) Which of the following is least likely to be an outcome of organizations forming alliances with each other?
A) promotion of product awareness
B) development of market size
C) establishment of standards
D) increase in purchasing costs
Answer: D
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Chapter 4: Hardware and Software
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Sample Questions
Q1) Which of the following is an open-source operating system?
A) Opera
B) Windows
C) Linux
D) Mac OS
Q2) A terabyte is a larger unit than a petabyte.
A)True
B)False
Q3) ________ is a type of computer software that is installed into devices such as printers,print servers,and various types of communication devices.
A) Firmware
B) Desktop program
C) Operating system
D) Browser
Q4) What is an operating system? How is it different from an application program?
Q5) To run a program,a computer first transfers the program from disk to ________.
A) the main memory
B) the CPU
C) the processor
D) the read-only memory
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Chapter 5: Database Processing
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Sample Questions
Q1) A(n)________ is a program that is used to create,process,and administer a collection of self-describing integrated records.
A) decision support system (DSS)
B) knowledge management system (KMS)
C) database management system (DBMS)
D) enterprise planning system (EPS)
Q2) SQL statements can be issued directly to the DBMS by an application program.
A)True
B)False
Q3) Traditional database application programs are written in object-oriented languages like ________.
A) Information Systems Base Language
B) VisualBasic
C) Datalog
D) Structured Query Language
Q4) A database application serves as an intermediary between users and database data.
A)True
B)False
Q5) Describe the contents of a database.
Page 7
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Chapter 6: The Cloud
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Sample Questions
Q1) What is the cloud?
Q2) Which of the following is likely to be a consequence of cloud computing in the future?
A) Organizations will prefer to setup their own computing infrastructure.
B) The cost of obtaining elastic resources will decrease.
C) Jobs related to server operations at small organizations will increase.
D) The number of technology-based startups will stagnate.
Q3) If an organization opts for software as a service (SaaS),it will have to ________.
A) install an operating system on the server
B) purchase licenses for software replication
C) transfer data and develop procedures
D) install a DBMS
Q4) Why is an internal information system that is built using Web services not considered as cloud technology?
Q5) DBMS products are generally included in IaaS services.
A)True
B)False
Q6) What is a VPN and how does it work?
Q7) Cloud-based hosting does not make sense for some organizations: Explain.
Page 8
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Chapter 7: Organizations and Information Systems
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Sample Questions
Q1) Which of the following departments in an organization is supported by information systems applications such as recruitment and compensation?
A) accounting department
B) operations department
C) human resources department
D) customer service department
Q2) ERP was originally used in the ________ domain.
A) accounting
B) customer support
C) manufacturing
D) human resources
Q3) Which of the following statements is true of workgroup information systems?
A) Workgroup information systems that support a particular department are called enterprise information systems.
B) Workgroup information systems that support a particular business function are called personal information systems.
C) The users of workgroup information systems are defined by levels of security authorization.
D) Workgroup information systems typically support 10 to 100 users.
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) ________ is data and responses to data that are contributed by users and SM sponsors.
A) Connection data
B) Capital data
C) Content data
D) Custom data
Q2) Which of the following statements is true of social capital?
A) When a user creates content for an organization, the strength of the relationship increases.
B) Social capital does not depreciate.
C) Using relationships in social networks to influence decision makers decreases the value of social capital.
D) The strength of a relationship between two entities is determined by the number of relationships of each entity.
Q3) Explain the major sources of user-generated content problems.
Q4) To an organization,the strength of a relationship is the likelihood that the entity in the relationship will do something that benefits the organization.
A)True
B)False
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) ________ requires users to request business intelligence results.
A) Push publishing
B) Pull publishing
C) Data acquisition
D) Data mining
Q2) If the granularity of certain data is too coarse,the data can be separated into constituent parts using statistical techniques.
A)True
B)False
Q3) MapReduce is a technique for harnessing the power of thousands of computers working in parallel.
A)True
B)False
Q4) BigData refers to data sets that are at least a petabyte in size.
A)True
B)False
Q5) Differentiate between static reports and dynamic reports.
Q6) How does business intelligence help marketers identify changes in the purchasing patterns of customers?
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Chapter 10: Information Systems Development
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Sample Questions
Q1) The goals and scope of a new information system are determined during the requirements analysis phase of the systems development life cycle.
A)True
B)False
Q2) Which of the following is true of information systems?
A) They are off-the-shelf software without adaptation.
B) They can be adapted to fit business needs.
C) They cannot be purchased as off-the-shelf software.
D) They cannot be tailor made.
Q3) As development teams become larger,the average contribution per worker decreases.
A)True
B)False
Q4) The ________ approach is the classical process used to develop information systems.
A) rapid application development (RAD)
B) object-oriented design (OOD)
C) systems development life cycle (SDLC)
D) extreme programming (XP)
Q5) What are the five phases of the systems development life cycle (SDLC)?
Page 12
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Chapter 11: Information Systems Management
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Sample Questions
Q1) Which of the following is a risk of outsourcing information systems?
A) Vendors can gain access to critical knowledge of the outsourcing company.
B) Vendors are not subject to a contractual agreement with the outsourcing company.
C) The long-term costs of information systems are outweighed by their benefits.
D) Organizations opting for outsourcing cannot gain economies of scale.
Q2) Knowledge of the responsibilities and duties of the IS department helps one become a better consumer of the IS department's services.
A)True
B)False
Q3) The purpose of the data administration staff is to protect data and information assets by establishing data standards and data management practices and policies.
A)True
B)False
Q4) Acquiring licensed software is a form of outsourcing.
A)True
B)False
Q5) Explain the advantages to the management in outsourcing information systems.
Q6) What are the different functions in planning the use of information systems?
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Chapter 12: Information Security Management
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Sample Questions
Q1) Smart cards are convenient to use because they don't require a PIN number for authentication.
A)True
B)False
Q2) Mark receives an email from his bank asking him to update and verify his credit card details: He replies to the mail with all the requested details: Mark later learns that the mail was not actually sent by his bank and that the information he had shared has been misused: Mark is a victim of ________.
A) hacking
B) sniffing
C) data mining
D) phishing
Q3) Which of the following is a synonym for phishing?
A) drive-by sniffing
B) email spoofing
C) IP spoofing
D) system hacking
Q4) Email spoofing is a synonym for phishing.
A)True
B)False
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Chapter 13: Collaboration Information Systems for Decision
Making problem Solving and Project Management
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Sample Questions
Q1) Operational decisions are almost always collaborative.
A)True
B)False
Q2) Why is information considered the most fundamental collaboration purpose?
A) Individuals can construct different perceptions of the same data.
B) All the members of a team usually conceive information in the same way.
C) Disclosing information may lead to unsuccessful collaboration.
D) Being informed restricts communication between members of a group.
Q3) Which of the following is true of unstructured decisions?
A) Unstructured decisions seldom require collaboration.
B) They have a standardized decision process.
C) Individuals vary in the manner which they make such decisions.
D) There is an understood and accepted method for making such decisions.
Q4) Explain the four phases of project management.
Q5) Differentiate between project data and project metadata.
Q6) Which of the following is a primary criterion for judging team success?
A) giving and receiving critical feedback
B) striving to attain balance
Page 15
C) demonstrating commitment to the group
D) meaningful and satisfying experience
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) With the minimal collaboration tool set,a participant should be able to collaborate with his team,though he will get little support from the software.
A)True
B)False
Q2) Explain version control with a simple example.
Q3) The document checkout feature in SharePoint allows users to simultaneously edit documents.
A)True
B)False
Q4) Which of the following statements is true about Google Grid?
A) A document can be edited by only one user at a time.
B) Tasks can be sorted according to status to see incomplete tasks.
C) A Google account is not mandatory to access task lists on Google Grid.
D) It provides version history, which shows the changes made by users to the task list.
Q5) Version management systems provide version control.
A)True
B)False
Q6) Why should a team choose to use a collaboration information system?
Page 17
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Chapter 15: Mobile Systems
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Sample Questions
Q1) Context-sensitive chrome pops up in the display when appropriate.
A)True
B)False
Q2) Which of the following statements is true of mobile systems?
A) Just-in-time data creates a premium on the ability to memorize vast quantities of product data.
B) Mobile systems decrease the speed of business.
C) The usage of mobile systems results in the organizations being effective with part-time employees and independent contractors.
D) Just-in-time data removes the premium for the ability to access, query, and present the data.
Q3) Native mobile applications only run on the operating system for which they are programmed.
A)True
B)False
Q4) Chrome is a term that refers to the visual overhead in a computer display.
A)True
B)False
Q5) What is roaming? What are its applications?
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Chapter 16: Introduction to Microsoft Excel 2013
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Sample Questions
Q1) To save a worksheet in Excel,the Save option in the Edit menu is used.
A)True
B)False
Q2) The rows in an Excel spreadsheet are identified by letters,and the columns are identified by numbers.
A)True
B)False
Q3) In an Excel sheet,what is the meaning of the formula =SUM(C3:C8)?
A) Add all the values starting from the third cell to eighth cell in the third column.
B) Add all the values starting from the third cell to eighth cell in the third row.
C) Add the value of the third cell in the third column to the eighth cell in the third column.
D) Add the value of the third cell in the third row to the eighth cell in the third row.
Q4) If a spreadsheet is printed sideways on a page,the orientation is said to be Portrait.
A)True
B)False
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Chapter 17: Database Design
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Sample Questions
Q1) What are the steps involved in transforming a data model into a relational database design?
Q2) Entities have relationships to attributes but not to each other.
A)True
B)False
Q3) Which of the following is true of a data model?
A) It is created after the database is designed.
B) It is an attribute whose value is associated with only one entity instance.
C) It is a logical representation of the structure of data.
D) It does not describe the relationships among data.
Q4) The easiest time to change the database structure is after the database has been constructed and loaded with data.
A)True
B)False
Q5) Explain the database development process.
Q6) The data integrity problem can occur only if data are ________.
A) duplicated
B) missing
C) replaced
D) insufficient
Page 20
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Chapter 18: Using Microsoft Access 2013
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Sample Questions
Q1) To create a report with data from two or more tables,we must use the ________.
A) Report Wizard
B) Navigation tab
C) Report Design
D) SharePoint lists
Q2) In Access,after creating a relationship between two tables,the user cannot and need not assign values for the ________.
A) query
B) tracker
C) foreign key
D) add-ons
Q3) What steps must a database designer take before creating a database with Access?
Q4) Every field in Microsoft Access must have a Description associated with it.
A)True B)False
Q5) Explain the procedure for creating a new database using Microsoft Access.
Q6) In Microsoft Access,the option to generate a data entry form is present in the CREATE ribbon.
A)True B)False
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Chapter 19: Using Excel and Access Together
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Q1) Which of the following statements is true of queries?
A) In Access, a query can be based on the results of other queries that have been saved.
B) To inform Access that the fields of two tables are the same, select the Group By option for both fields.
C) The Group By option becomes available when Append is clicked under the Design tab.
D) When the results of a query are imported by Excel, they cannot be operated on.
Q2) Importing data from Access to Excel is easily achieved by clicking the Data tab and directing Excel to get the external data from Access.
A)True
B)False
Q3) How are group totals created in Access?
Q4) A pie chart can be created by selecting the Charts option from the Data tab in Microsoft Excel.
A)True
B)False
Q5) How can Excel be used to graph Access data?
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Chapter 20: Network and Cloud Technology
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Sample Questions
Q1) ________ is the language that is commonly used for coding Web pages.
A) HTML
B) VPN
C) DSL
D) XML
Q2) The user tier consists of computers,phones,and other devices.
A)True
B)False
Q3) A ________ receives requests from users via the Web server,takes some action,and returns a response to the users via the Web server.
A) content delivery network
B) commerce server
C) URL
D) browser
Q4) A private internet that is used exclusively within an organization is also called an intranet.
A)True
B)False
Q5) What is the TCP/IP Protocol architecture? Where is the application layer protocol?
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Chapter 21: Enterprise Resource Planning ERP Systems
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Sample Questions
Q1) An example of a stored procedure would be never to sell certain items at a discount.
A)True
B)False
Q2) ________ offers ERP software particularly for businesses in construction and real estate,and for non-profit organizations.
A) Sage
B) SAP
C) Infor
D) Oracle
Q3) Maintaining a general ledger is a(n)________ activity that must be integrated into applications in order to form a true ERP product.
A) supply chain
B) accounting
C) human resources
D) manufacturing
Q4) Give a brief description of Infor's ERP products.
Q5) Explain briefly the steps for implementing ERP systems.
Q6) Explain ERP application programs.
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Chapter 22: Supply Chain Management
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Sample Questions
Q1) Which of the following refers to a network of organizations and facilities that transforms raw materials into products delivered to customers?
A) supply chain
B) distribution channel
C) strategic business unit
D) collaboration system
Q2) Which of the following statements about inventory is true?
A) Managing an inventory requires balancing between availability and cost.
B) Inventory size increases as consumers purchase items.
C) Inventory management decisions are limited to the size of the inventory.
D) Increasing the inventory size increases a company's profitability.
Q3) The ________ is a factor of information that can be transactional,such as orders and order returns,or it can be informational,such as the sharing of inventory and customer order data.
A) purpose
B) means
C) availability
D) direction
Q4) Explain inter-enterprise processes with an example.
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Chapter 23: Hyper-Social Organizations and Knowledge Management
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Sample Questions
Q1) Which of the following statements is true of expert systems?
A) Small changes in the rules can cause unexpected outcomes.
B) The programs that process a set of rules are called expert systems codes.
C) They are easy to maintain because of their rule-based nature.
D) They require very few labor hours from both experts and designers.
Q2) Organizations must engage with communities before identifying their goals and objectives.
A)True
B)False
Q3) Modern day customers want informed,useful interactions with product promoters.
A)True
B)False
Q4) Which of the following dynamic process activities involves determining what the communities an individual cares about are saying about him,and identifying the structure,goals,and dynamic of communities with which he wants to relate?
A) activate
B) sense
C) measure
D) engage
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Chapter 24: Database Marketing
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Q1) Databases are a key component of database marketing.
A)True
B)False
Q2) A minimum difference among groups is used as the criterion for constructing the decision tree.
A)True
B)False
Q3) What are decision trees? How do they classify people into groups?
Q4) ________ is a way of analyzing and ranking customers according to their purchasing patterns.
A) Composite forecast
B) RFM analysis
C) Regression analysis
D) Delphi technique
Q5) The ratio of confidence to the base probability of buying an item is called support.
A)True
B)False
Q6) Define the three market-basket terminologies: support,confidence,and lift.
Q7) What is database marketing?
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Chapter 25: Reporting Systems and OLAP
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Q1) The ________ function of a reporting system pushes reports or allows them to be pulled according to report management metadata.
A) report authoring
B) report monitoring
C) report delivery
D) report evaluation
Q2) What are reporting systems? What are the fundamental operations they perform?
Q3) A report on the current stock prices in a market is an example of a static report.
A)True
B)False
Q4) Describe online analytical processing.
Q5) Which of the following types of reports is an example of a push report?
A) static report
B) dynamic report
C) query report
D) OLAP report
Q6) Query reports allow users to dynamically change report grouping structures.
A)True
B)False
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Chapter 26: Geographic Information Systems GIS
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Q1) ________ data are data that can be ordered in reference to the earth.
A) Geological
B) Geometric
C) Geosynchronous
D) Geospatial
Q2) A geographic information system (GIS)is an information system that captures,stores,analyzes,and displays ________ data.
A) geospatial
B) geosynchronous
C) geological
D) geometric
Q3) Which of the following users for GIS applications employs GIS to help solve a problem?
A) developers
B) field personnel
C) business intelligence users
D) operations personnel
Q4) Geospatial data is data that can be ordered in reference to the earth.
A)True
B)False
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Chapter 27: Systems Development Project Management
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Q1) Larger projects with longer development intervals will find it easier to meet baseline requirements.
A)True
B)False
Q2) A plan that stipulates the tasks to be accomplished in a project,the labor and other resources assigned to those tasks,and the schedule for completion of the project is called the ________.
A) baseline
B) data model
C) line of code
D) scatter plot
Q3) Which of the following is a characteristic of large-scale systems development projects?
A) short development intervals
B) single development site
C) avoidance of system localization
D) 50-100 development team members
Q4) What are the biggest challenges for managing a large-scale systems development project?
Q5) What is a critical path? How is a critical path analysis done?
Page 30
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Chapter 28: Agile Development
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Q1) Which of the following development methodologies is associated with the scrum process?
A) agile development
B) systems development life cycle
C) V-Model
D) rapid application development
Q2) Why is the systems development life cycle (SDLC)called the waterfall method?
A) It does not return to a development phase that has been completed.
B) It uses feedback from team members to schedule tasks.
C) It delivers a working version of the product at frequent intervals.
D) It can be used only for projects on information systems.
Q3) In paired programming,two computers are used by the same programmer.
A)True
B)False
Q4) The function of a scrum master is to ________.
A) stop misuse of meeting time
B) change product requirements and their priority
C) test programs on a regular basis
D) develop the database design
Q5) In a scrum,who is a scrum master? What are his/her responsibilities?
Page 31
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Chapter 29: Business Process Management
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Q1) Give an example to illustrate how business processes fail to work when misaligned with the organization's goals.
Q2) A procedure is a component of an information system and is embedded within a process activity.
A)True
B)False
Q3) Which of the following statements is true about choosing whether to develop information systems or business processes first?
A) For a business process that is being constructed, building an IS after creating the business process is likely to cause problems.
B) If an information system is built after the creation of business processes, other business processes that use the same IS can be integrated easily.
C) If business processes are built after the IS development process, activities that are not part of the IS may not be considered.
D) If an information system is built first, the development team should determine the requirements by itself.
Q4) Describe business process management (BPM)in brief.
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Chapter 30: International Mis
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Sample Questions
Q1) The global economy has intensified rivalry by increasing product and vendor choices and by accelerating the flow of information about price,product,availability,and service.
A)True
B)False
Q2) Which of the following statements is true of inherent processes?
A) Creating an accurate as-is international process management model is inexpensive and easy.
B) Determining the criteria to be used for evaluating the alternative international processes takes little time.
C) Each software product assumes that the software will be used by people filling particular roles and performing their actions in a certain way.
D) In the future, it is likely that international business processes will be developed more like intra-department business processes.
Q3) How does the global economy change competitive strategy?
Q4) What are the challenges of international information systems management?
Q5) What are the issues that have to be addressed when localizing a computer program?
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