Information Systems for Managers
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Course Introduction
Information Systems for Managers explores the strategic role of information systems within modern organizations, emphasizing how technology supports business objectives and enhances decision-making processes. The course covers fundamental concepts in information systems, including system types, data management, and emerging technologies, while addressing managerial responsibilities such as aligning IT with business strategy, ensuring information security, and overseeing digital transformation projects. Through case studies and practical examples, students will gain the skills needed to evaluate and implement information systems that drive organizational efficiency, innovation, and competitive advantage.
Recommended Textbook
Using MIS 9th Edition by David M. Kroenke
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12 Chapters
1203 Verified Questions
1203 Flashcards
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Page 2
Chapter 1: The Importance of Mis
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Sample Questions
Q1) Ordering additional hardware creates the least amount of organizational disruption compared to changes in the four components of an information system.
A)True
B)False
Answer: True
Q2) ________ is defined as making a reasoned analysis of an opportunity, envisioning potential solutions, evaluating those possibilities, and developing the most promising ones, consistent with the resources one has.
A)Troubleshooting
B)Abstract reasoning
C)Problem-solving
D)Experimentation
Answer: D
Q3) Because of Moore's Law, the cost of data processing, communications, and storage is essentially zero.
A)True
B)False
Answer: True
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Chapter 2: Collaboration Information Systems
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Sample Questions
Q1) ________ is defined as a group of people working together to achieve a common goal via a process of feedback and iteration.
A)Participation
B)Collaboration
C)Association
D)Cooperation
Answer: B
Q2) Project plan and budget are prepared during the finalizing phase of project management.
A)True
B)False
Answer: False
Q3) Version management systems improve the tracking of shared content and provide version control.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Strategy and Information Systems
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Sample Questions
Q1) Which of the following value chain activities involves collecting, storing, and physically distributing the product to buyers?
A)inbound logistics
B)operations
C)customer service
D)outbound logistics
Answer: D
Q2) Identify the activity in the value chain that involves receiving and handling of raw materials and other inputs to the product.
A)inbound logistics
B)procurement
C)manufacturing
D)outbound logistics
Answer: A
Q3) Information systems create competitive advantage by providing support to a product rather than by becoming a part of the product.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Hardware, Software, and Mobile Systems
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Sample Questions
Q1) In ________ process, a server hosts many versions of desktop operating systems.
A)PC virtualization
B)server virtualization
C)desktop virtualization
D)application virtualization
Q2) The CPU stores the results of computations in ________.
A)floppy disks
B)main memory
C)secondary memory
D)network cards
Q3) ________ applications are programs that are written to use a particular operating system.
A)Web
B)Thin-client
C)Native
D)Browser
Q4) The CPU stores the results of computations on the hard drive.
A)True
B)False
Q5) Describe how self-driving cars can threaten and disrupt established businesses.
Page 6
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Chapter 5: Database Processing
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Sample Questions
Q1) Relational databases represent relationships using ________.
A)foreign keys
B)file systems
C)metadata
D)primary keys
Q2) The process of normalization constructs tables such that every table has a
A)one-to-one relationship between entities
B)single theme
C)foreign key
D)specialized graphical query
Q3) Describe entities in the context of data models.
Q4) Browser-based applications ________.
A)are thick-client applications
B)can display only static content
C)support graphical queries
D)process queries using C++
Q5) Define primary key, foreign key, and metadata.
Q6) How does normalization resolve the data integrity problem?
Q7) Define the symbols and terms used in entity-relationship (E-R)diagrams.
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Chapter 6: The Cloud
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Sample Questions
Q1) The connection between a VPN client and a VPN server is called a(n)________.
A)data highway
B)hyperlink
C)tunnel
D)access point
Q2) An organization that provides software as a service provides only operating systems and application programs.
A)True
B)False
Q3) A ________ is a cloud that is owned and operated by an organization for its own benefit.
A)private cloud
B)virtual private network
C)wide area network
D)service as a cloud
Q4) A URL consists of a protocol followed by a domain name or public IP address.
A)True
B)False
Q5) Discuss TCP/IP Protocol Architecture, and define Internet protocols.
Q6) Define the cloud, and discuss its attributes.
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Chapter 7: Processes, Organizations, and Information Systems
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Sample Questions
Q1) A toy manufacturing company installed a new enterprise system. The installation and adaptation gave rise to a number of issues among different departments. These issues complicated the process as the company had not appointed anyone to resolve them. This situation is an example of ________ while implementing enterprise information systems.
A)a lack of collaborative management
B)the occurrence of requirement gaps
C)transition problems
D)employee resistance
Q2) When an organization has inconsistent duplicated data, it is said to have a(n)________.
A)information silo
B)data integrity problem
C)error of omission
D)data segregation problem
Q3) The inherent processes that are defined in an ERP solution are referred to by some ERP vendors as process blueprints.
A)True
B)False
Q4) List the problems associated with information silos.
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) ________ activities are supported by structured process.
A)Operations and manufacturing
B)Sales and marketing
C)Media and human resource
D)Media and customer service
Q2) What are the major sources of user-generated content (UGC)problems?
Q3) ________ measures the frequency that someone who clicks on an ad makes a purchase, "Likes" a site, or takes some other action desired by the advertiser.
A)Pay-per-click
B)Conversion rate
C)Folksonomy
D)Enterprise 2.0
Q4) Metrics that don't improve one's decision-making skills are commonly referred to as ________ metrics.
A)success
B)failure
C)vanity
D)viral
Q5) Explain the use of social CRM in sales and marketing activities.
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) Explain the difference between static and dynamic reports.
Q2) A decision tree analysis is a supervised data mining technique.
A)True
B)False
Q3) Which of the following observations concerning expert systems is true?
A)These systems are not affected by any changes made to it.
B)These systems have lived up to the high expectations set by their name.
C)These systems are easy to develop and maintain.
D)These systems encode human knowledge in the form of If/Then rules.
Q4) What is OLAP? Explain its features.
Q5) The remarkable characteristic of OLAP reports is that they are ________, as they are online and the viewer of the report can change their format.
A)accurate
B)informal
C)specific
D)dynamic
Q6) Explain knowledge management and its primary benefits.
Q7) Data warehouses do not include data that is purchased from outside sources.
A)True
B)False
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Chapter 10: Information Systems Security
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Sample Questions
Q1) A ________ examines each part of a message and determines whether to let that part pass.
A)packet-filtering firewall
B)private key
C)mail server
D)wardriver
Q2) Unauthorized data disclosure is possible due to human error.
A)True
B)False
Q3) Which of the following usually happens in a malicious denial-of-service attack?
A)A hacker monitors and intercepts wireless traffic at will.
B)A hacker floods a Web server with millions of bogus service requests.
C)An intruder uses another site's IP address to masquerade as that other site.
D)A phisher pretends to be a legitimate company and requests confidential data.
Q4) Key escrow is a(n)________.
A)protocol used to secure communication over the internet
B)safety procedure that allows a trusted party to have a copy of the encryption key
C)device that prevents unauthorized network access
D)encryption algorithm that uses both public and private keys
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Chapter 11: Information Systems Management
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Sample Questions
Q1) By 2026, companies will no longer be concerned about security and therefore, will opt to keep data on their own, privately controlled servers.
A)True
B)False
Q2) In an information systems (IS)department, the ________ group manages computing infrastructure, including individual computers, in-house server farms, networks, and communications media.
A)operations
B)technology
C)development
D)maintenance
Q3) Which of the following is a right of users of information systems?
A)right to install programs and applications of their choice
B)right to make hardware modifications when desired
C)right to receive effective training
D)right to obtain the configuration of their choice
Q4) List any four responsibilities of users of information systems (IS).
Q5) Describe the loss of control associated with outsourcing.
Q6) List any four rights of users of information systems.
Page 13
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Chapter 12: Information Systems Development
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Sample Questions
Q1) ________ set the stage for the requirements for any information systems and applications that need to be created or adapted.
A)Business repositories
B)Business policies
C)Business reports
D)Business process models
Q2) In business process management (BPM), once the as-is model is created, the very next step that a team must take is to ________.
A)obtain feedback about implementation
B)assess the results of the changes
C)look for improvement opportunities
D)implement changes in the organization
Q3) In the context of system implementation phase of the systems development life cycle (SDLC), a ________ installation is the riskiest because the old system is shut down and the new system is introduced.
A)pilot
B)phased
C)parallel
D)plunge
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