Information Systems for Managers
Test Preparation
Course Introduction
Information Systems for Managers explores the strategic use of information technology to support and transform organizational processes, decision-making, and competitive advantage. The course examines the role of information systems in business operations, management, and innovation, emphasizing their impact on efficiency, productivity, and organizational change. Students will learn about key topics such as system design, data management, cybersecurity, ethical considerations, and emerging technologies. Through case studies and practical applications, the course equips future managers with the knowledge and skills to effectively leverage information systems in a dynamic business environment.
Recommended Textbook
Experiencing MIS 3rd Edition by David
M. Kroenke
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33 Chapters
1799 Verified Questions
1799 Flashcards
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Chapter 1: The Importance of MIS
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81 Flashcards
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Sample Questions
Q1) Because of Moore's Law,the cost of data storage and data communications is essentially zero.
A)True
B)False
Answer: True
Q2) ________ is the ability to model the components of a unit,to connect the inputs and outputs among those components into a sensible whole that reflects the structure and dynamics of the phenomenon observed.
A) Systems thinking
B) Abstract reasoning
C) Cognitive reasoning
D) Experimentation
Answer: A
Q3) MIS is concerned with the use of information systems that help businesses achieve their goals and objectives and not the development of such systems.
A)True
B)False
Answer: False
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3
Chapter 2: Business Processes, Information, and Information Systems
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Resources are sets of procedures.
A)True
B)False
Answer: False
Q2) ________ are people,facilities,or computer programs that are assigned to roles.
A) Repositories
B) Activities
C) Resources
D) Networks
Answer: C
Q3) Define information.
Answer: The most common definition of information is that information is knowledge derived from data,where data is defined as recorded facts or figures.
Q4) Automation is the process in which instructions for humans are transferred to instructions for hardware.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
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Sample Questions
Q1) Porter's five competitive forces can be grouped into two types: forces related to ________ and forces related to supply chain bargaining power.
A) pricing
B) labor
C) competition
D) consumers
Answer: C
Q2) Which of the following is a process implementation principle of competitive advantage?
A) creating a new product
B) enhancing a product
C) establishing alliances
D) differentiating a product
Answer: C
Q3) Focused differentiation is a strategy in which the product is unique and is used by a wide range of consumers.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Hardware and Software
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Sample Questions
Q1) Server computers need lots of main memory and very large disks.
A)True
B)False
Q2) A ________ is 1,024 bytes.
A) K
B) MB
C) GB
D) TB
Q3) Which of the following is true of special function cards?
A) It consists of circuitry for storing data and instructions.
B) It is added to a computer to augment its basic capacities.
C) It is a storage device used to save data and programs.
D) It selects instructions and processes them.
Q4) Most servers do not have a video display or even a keyboard.
A)True
B)False
Q5) What is cloud computing?
Q6) What is virtualization?
Q7) Describe the basic components of a generic computer.
Q8) Briefly describe how a computer works.
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Chapter 5: Database Processing
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80 Flashcards
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Sample Questions
Q1) Describe the contents of a database.
Q2) Which of the following is a function of the DBMS?
A) considering multiuser processing
B) mastering database application programs
C) preparing reports
D) processing the database
Q3) Which of the following is true of database application?
A) A database can have only one application, and each application may have one user.
B) It is a language that processes information in a database management system.
C) Application programs process logic that is specific to a given business need.
D) It uses hypertext markup language to process information in a database.
Q4) The name of the field,the data type,and the number of characters allowed would be an example of ________.
A) character
B) key
C) metadata
D) byte
Q5) How does one create a database and its structures?
Q6) Explain enterprise DBMS products.
7
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Chapter 6: Data Communications
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Sample Questions
Q1) Name some common application layer protocols.
Q2) When an individual uses the Internet,but not the Web,he or she is using ________.
A) FTP
B) HTTP
C) SOAP
D) XUP
Q3) Asymmetrical digital subscriber lines meet performance level guarantees by offering the same fast speed in both directions.
A)True
B)False
Q4) A protocol is a set of rules that two communicating devices follow.
A)True
B)False
Q5) Differentiate between private and public IP addresses.
Q6) What is an NIC? Why is it important to LAN?
Q7) An access name is a unique name that is affiliated with a public IP address. A)True
B)False
Q8) How does a wireless NIC work?
Page 8
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Chapter 7: Business Process Management
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Sample Questions
Q1) Information silos can result in increased cost for an organization.
A)True
B)False
Q2) Which of the following applications falls under the common departmental information system of sales and marketing?
A) order tracking
B) general ledger
C) lead generation
D) assessment
Q3) When allowing the duplication to go on,each department must be mindful that they are processing a shared resource.
A)True
B)False
Q4) Interenterprise information systems are information systems that are shared by two or more independent departments.
A)True
B)False
Q5) Explain interenterprise information systems.
Q6) What problems do information silos cause?
Page 9
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Chapter 8: E-Commerce, Web 20, and Social Networking
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Sample Questions
Q1) Strong relationships contribute the most to the growth of social networks.
A)True
B)False
Q2) How is e-commerce related to price elasticity?
Q3) Without distribution and retailing partners,manufacturer who engages in e-commerce will have the increased logistics expense of entering and processing orders in small quantities.
A)True
B)False
Q4) What is Social CRM?
Q5) In Enterprise 2.0,pushing enterprise content to users based on subscriptions and alerts is part of ________,according to McAfee's Enterprise 2.0 model.
A) signaling
B) authoring
C) tagging
D) searching
Q6) What is Enterprise 2.0?
Q7) How is the value of social capital determined?
Q8) What is disintermediation?
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Chapter 9: Business Intelligence and Information Systems for Decision Making
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Sample Questions
Q1) What is a business intelligence system?
Q2) 1,000,000 bytes equal one gigabyte.
A)True
B)False
Q3) A type written page is about 2 ________.
A) megabytes
B) kilobytes
C) terabytes
D) petabytes
Q4) A ________ is a company that obtains data from public and private sources and stores,combines,and publishes it in sophisticated ways.
A) data aggregator
B) data harvester
C) data center
D) date warehouse
Q5) KDD is synonymous with data mining.
A)True
B)False
Q7) Describe the characteristics and advantages of reporting systems. Page 11
Q6) Write a brief note on the characteristics and advantages of expert system.
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Chapter 10: Information Systems Development
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Sample Questions
Q1) Brooks' Law points out that whenever you add more people to a project,it will always delay the completion of the project.
A)True
B)False
Q2) What are the main tasks that are performed during the system definition phase of the SDLC?
Q3) The third phase of the systems development life cycle is the component design phase.
A)True
B)False
Q4) The bigger the system and the longer the project,the more the requirements change.
A)True
B)False
Q5) Software vendors usually bundle fixes of low-priority problems into ________.
A) patches
B) service packs
C) debuggers
D) system fixes
Q6) What is systems development? How is it different from program development?
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Chapter 11: Information Systems Management
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Sample Questions
Q1) After planning for information systems and IT infrastructure,the next step is
A) creating, developing, and adapting both information systems and IT infrastructure
B) operating and managing the information systems and IT infrastructure
C) maintaining information systems and managing IT infrastructure
D) protecting infrastructure and data from threats
Q2) What are tangible and intangible benefits?
Q3) A common title for the principal manager of the IT department is Chief Development Officer.
A)True
B)False
Q4) Benefits are those for which a dollar value can be computed are called verified benefits.
A)True
B)False
Q5) The operations group within the IT department may include programmers,test engineers,and technical writers.
A)True
B)False
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Chapter 12: Information Security Management
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80 Flashcards
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Sample Questions
Q1) ________ use(s)personal physical characteristics such as fingerprints,facial features,and retinal scans to verify users.
A) Passwords
B) Smart cards
C) Biometric authentication
D) Personal identification numbers
Q2) List some important malware safeguards.
Q3) Technical safeguards include passwords and encryption.
A)True
B)False
Q4) Which of the following is an example of a security threat resulting from malicious human activity?
A) an employee who misunderstands operating procedures
B) an employee who accidentally deletes customer records
C) an employee who inadvertently installs an old database on top of the current one
D) an employee who intentionally destroys data or other system components
Q5) Differentiate between symmetric and asymmetric encryption.
Q6) What is the difference between a hot site and a cold site?
Q7) What is the difference between adware and spyware?
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Chapter 13: Improving Your Collaboration Skills
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Sample Questions
Q1) Collaboration occurs when two or more people communicate with each other.
A)True
B)False
Q2) A successful collaborative team will not have conflicts.
A)True
B)False
Q3) As an effective factor of collaboration,________ systems track and report changes made in data.
A) feedback
B) communication
C) workflow control
D) content management.
Q4) In a collaborative team,group members review each others' work product and revise that product as a result.
A)True
B)False
Q5) Personal attacks are a part of feedback in a successful team and should be encouraged.
A)True
B)False
Page 16
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Chapter 14: Using Collaboration Information Systems
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Sample Questions
Q1) What is Microsoft SharePoint?
Q2) The degree of version management is very high in email communications. A)True
B)False
Q3) Discussion forums provide a means for asynchronous communication,but cannot track the comments made by different authors.
A)True
B)False
Q4) A face-to-face meeting is an example of asynchronous communication.
A)True
B)False
Q5) Explain synchronous and asynchronous communications in organizations with examples.
Q6) Which of the following is true for document libraries?
A) They do not allow multiple users to edit a document simultaneously.
B) They do not offer a check-out, check-in facility.
C) They do not allow asynchronous content sharing.
D) They do not have the facility to track version histories.
Q7) Why should a team choose to use a collaboration information system?
Q8) What is version management and why is it important?
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Chapter 15: Information Systems and Decision Making
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Sample Questions
Q1) Which of the following is the correct order in which an information system is used during the steps of the decision-making process?
A) choice; intelligence gathering; alternatives formulation; implementation; review
B) intelligence gathering; alternatives formulation; choice; implementation; review
C) choice; review; alternatives formulation; intelligence gathering; implementation
D) review; alternatives formulation; intelligence gathering; choice> implementation
Q2) The decisions concerned with the allocation and utilization of resources are referred to as ________.
A) transactional decisions
B) managerial decisions
C) operational decisions
D) strategic decisions
Q3) What is the difference between structured and unstructured decisions? Give examples for each.
Q4) Briefly describe the steps in the decision-making process?
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Chapter 16: Knowledge Management and Expert Systems
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39 Flashcards
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Sample Questions
Q1) Which of the following statements is true about podcasts?
A) Podcasts cannot be used to share video and audio.
B) Podcasts cannot be used along with blogs, discussion boards, etc.
C) Podcasts are usually short, and cannot explore many dimensions of a situation.
D) Podcasts are open-ended information systems.
Q2) Internet search engines,which are designed to search for information,cannot be regarded as content management systems.
A)True
B)False
Q3) Expert systems encode human knowledge in the form of If/Then rules that indicate that some action should be taken if a particular condition exists.
A)True
B)False
Q4) How do expert systems benefit organizations? What are their disadvantages?
Q5) Podcasts are open-ended,can take many formats,and can address many dimensions of a situation.
A)True
B)False
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Chapter 17: Introduction to Microsoft Excel
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Sample Questions
Q1) Orientation refers to whether the worksheet is printed upright or sideways on the page.
A)True
B)False
Q2) The Review tab can be used for filtering and sorting data in a spreadsheet.
A)True
B)False
Q3) You have entered a formula in the cell G9.Which of the following would occur if you press F2 function key after selecting the cell G9?
A) The formula in G9 can be edited without retyping.
B) The formula will be copied to the clipboard.
C) A graph that explains the formula would appear.
D) The formula in the cell will be locked.
Q4) The Home tab holds the most frequently used tools and selections.
A)True B)False
Q5) A Microsoft Excel workbook is a collection of one or more spreadsheets. A)True
B)False
Q6) Explain the process of inserting rows and columns in Microsoft Excel.
Page 20
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Chapter 18: Preparing a Computer Budget Using Excel
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Sample Questions
Q1) In the disk standard ATA-100,the 100 refers to the maximum transfer rate of 100MB per second.
A)True
B)False
Q2) Which of the following enables the fast processing of data once the data resides in the main memory of a computer?
A) CD-ROM
B) DVD
C) CPU
D) LCD
Q3) Unlike magnetic disks,optical disks are volatile;they do not maintain their contents when not powered.
A)True
B)False
Q4) For an LCD monitor,the distance between pixels is referred to as dot pitch.
A)True
B)False
Q5) Having a very fast CPU is the most important factor for business processing. A)True
B)False
21
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Chapter 19: Database Design
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Sample Questions
Q1) The maximum number of entities that can be involved in a relationship is known as maximum cardinality.
A)True
B)False
Q2) The acronym UML refers to ________.
A) unified markup language
B) unified modeling language
C) uniform markup language
D) uniform modeling language.
Q3) Maximum cardinality in an E-R diagram refers to ________.
A) the maximum number of relationships possible in a diagram
B) the maximum number of entities that can be involved in a relationship
C) the maximum number of constraints possible for a particular relationship
D) the maximum number of attributes an entity can have
Q4) A database application consists of forms,reports,queries,and application programs.
A)True
B)False
Q5) How is a data model transformed into a database design?
Q6) Explain the database development process.
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Chapter 20: Using Microsoft Access 2010
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Sample Questions
Q1) In Microsoft Access,the option to generate a data entry form is present in the create ribbon.
A)True
B)False
Q2) How can a user generate reports in Microsoft Access?
Q3) The option to create reports can be found in the Database Tools ribbon of Microsoft Access.
A)True
B)False
Q4) Every field in Microsoft Access must have a description associated with it. A)True
B)False
Q5) In Microsoft Access,a user has to define the relationships between fields before creating the tables.
A)True
B)False
Q6) In Microsoft Access,a report is created using a process similar to that for forms. A)True
B)False
Page 23
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Chapter 21: Using Excel and Access Together
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Sample Questions
Q1) Microsoft Excel includes comprehensive tools for graphing data.
A)True
B)False
Q2) Which of the following procedures must be used to create a named range for a data in Access?
A) highlight the required data click the Formulas tab click Define Name in the Defined Names section enter a suitable name
B) highlight the required data click the Home tab click Insert Name in the Cells section enter a suitable name
C) highlight the required data click the Data tab click Connections in the Connections section enter a suitable name
D) highlight the required data click the Design tab click Property Sheet in the Show/Hide section enter a suitable name
Q3) Explain the significance of using Access and Excel together.
Q4) To use Excel to process data stored in Access,you have to rekey all of the Access data into Excel.
A)True
B)False
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Chapter 22: Remote, Nomadic, and Mobile Systems
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Sample Questions
Q1) Which of the following is a possible consequence of communication at a distance on industry structure?
A) It will lower the entry barriers for substitute products and services.
B) More and more routine work will go to the highest bidder.
C) Rivalry between companies will decrease as each will have a wider market.
D) Personal and professional life become blended because workers are always reachable.
Q2) Client virtualization enables users to run their desktop on different computers.
A)True
B)False
Q3) Dodge offers ________ in its Ram trucks for contractors who need a nomadic office at construction sites.
A) network switches
B) wireless hotspot hubs
C) network taps
D) wireless repeaters
Q4) A business traveler who accesses networks at work from a hotel or an airport lobby is using nomadic access.
A)True
B)False
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Chapter 23: Functional Processes, Applications, and Systems
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Sample Questions
Q1) ________ is an application that plans the need for materials and inventories of materials used in the manufacturing process.
A) Enterprise resource planning
B) Facilities requirement planning
C) Materials requirements planning
D) Materials delivery planning
Q2) Employee assessment includes the publication of standard job and skill descriptions as well as support for employee performance evaluations.
A)True
B)False
Q3) Which of the following is a function of human resources applications?
A) performance evaluation
B) maintaining credit status
C) tracking product interests
D) maintaining history of contacts
Q4) A bill of materials (BOM)refers to the total budget of manufacturing a specific product.
A)True
B)False
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Chapter 24: Enterprise Resource Planning (ERP)Systems
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Sample Questions
Q1) Give a brief description of Epicor's ERP products.
Q2) The ERP implementation process is carried out even as the business continues to run on the old system.
A)True
B)False
Q3) Which of the following factors forms a major point of difference between companies of different sizes,in terms of ERP?
A) relevance of ERP systems
B) value chains
C) availability of skilled IT staff
D) basic business processes
Q4) ERP vendors design application programs to be configurable so that development teams can alter them to meet customer requirements without changing program code.
A)True
B)False
Q5) What is the primary purpose of ERP Systems?
Q6) Explain how organizations of different sizes use ERP differently.
Q7) Explain briefly the steps of implementing ERP systems.
Q8) Explain ERP application programs.
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Chapter 25: Supply Chain Management
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Sample Questions
Q1) The phenomenon in which the variability in the size and timing of orders increases at each stage up the supply chain is referred to as the ________.
A) synergistic effect
B) flanging effect
C) stack effect
D) bullwhip effect
Q2) Which of the following statements about supply chains is correct?
A) Supply chains consist only of customers, retailers, distributors, manufacturers, and suppliers.
B) Not every supply chain has distributors and retailers.
C) Each element in the supply chain is connected to only one entity up and down.
D) The only source of revenue in a supply chain is the retailer.
Q3) How do information systems affect supply chain performance?
Q4) What are interorganizational business processes?
Q5) The bullwhip effect explains the amplification of demand at various stages in the supply chain.
A)True
B)False
Q6) Explain the bullwhip effect with an example.
28
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Chapter 26: Processing Social Capital: Facebook, Twitter, and User-Generated Content (UGC)
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Sample Questions
Q1) An invitation to a social group cannot be found by searching,and members must be invited to join them.
A)True
B)False
Q2) Social networking applications can be used for operations and management functions.
A)True
B)False
Q3) Which of the following is an example of UGC sales application?
A) www.youtube.com
B) www.amazon.com
C) www.ryzwear.com
D) www.spore.com
Q4) The factors involved in the computation of the social capital are,number of relationships,relationship strength,and ________.
A) networking information
B) entity resources
C) networking groups
D) operational decisions
Q5) What is a social networking information system?
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Chapter 27: Database Marketing
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Sample Questions
Q1) What are decision trees? How do they classify people into groups?
Q2) What is a market-basket analysis?
Q3) ________ shows how much the base probability increases or decreases when other products are purchased.
A) Lift
B) Support
C) Confidence
D) Cohesion
Q4) Database marketing is the application of business intelligence systems to the planning and execution of marketing programs.
A)True
B)False
Q5) Describe the process of conducting RFM analysis.
Q6) Which of the following techniques uses a hierarchical arrangement of criteria to make predictions?
A) market-basket analysis
B) RFM technique
C) Cooke method
D) decision tree
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Chapter 28: Reporting Systems and OLAP
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Sample Questions
Q1) Reports that are prepared in response to data entered by users are termed
A) query reports
B) static reports
C) dynamic reports
D) OLAP reports
Q2) An administrator in a company defines who receives what reports,when,and by what means.These functions performed by the administrator are referred to as report delivery.
A)True
B)False
Q3) XML Web service reports are an example of ________ reports.
A) static
B) dynamic
C) OLAP
D) query
Q4) OLAP report generation is slower compared to standard DBMS report generation.
A)True
B)False
Q5) What are the different types of reports? Explain.
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Chapter 29: Geographic Information Systems
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Sample Questions
Q1) The Military Grid Coordinate System (MGRS)is divided into ________.
A) territories
B) dominions
C) zones
D) sections
Q2) A datum is a technique for placing locations on the surface on the earth onto a flat surface.
A)True
B)False
Q3) GIS creates information by manipulating and displaying data in a geospatial context.
A)True
B)False
Q4) What is a map projection?
Q5) GIS is an information system that captures,stores,analyzes,and displays ________ data.
A) geospatial
B) geosynchronous
C) geological
D) geometric
Page 32
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Chapter 30: Business Process Management
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Sample Questions
Q1) Which of the following statements is true regarding SOA principles?
A) All service requestors are computer programs.
B) Checking customer credit is not an encapsulated activity.
C) Service providers reject improperly formatted service requests.
D) Accepting order processes does not depend on receiving a service request.
Q2) How does BPM relate to SDLC?
Q3) An activity that conforms to SOA principles is called a ________.
A) COBIT
B) service provider
C) encapsulator
D) XML schema
Q4) How do process designers improve business processes?
Q5) Which of the following provides a complete understanding of the brute-force approach?
A) adding more people or equipment to the existing way of doing business
B) changing the structure of the process to perform credit checks before checking inventory availability
C) adding resources to the credit-checking process
D) changing the structure of a process without changing resource allocations
Q6) Describe business process management (BPM)in brief.
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Chapter 31: Systems Development Project Management
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Sample Questions
Q1) Which of the following is a technique that stipulates phases and processes for constructing information systems,but does not address the management of large-scale projects?
A) SDLC
B) PMP
C) PMI
D) ANSI
Q2) ________ is the process by which users agree to one set of requirements,then add a bit more,then add a bit more,and so forth.
A) Requirements creep
B) Diseconomies of scale
C) Configuration control
D) Coordination
Q3) Requirements creep is the process by which a project manager reduces his/her responsibilities for requirements through miniscule rollbacks.
A)True
B)False
Q4) What is a critical path? How is a critical path analysis done?
Q5) What are the characteristics of large-scale systems development projects?
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Chapter 32: Outsourcing
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Q1) What are the management advantages of outsourcing?
Q2) What are the popular outsourcing alternatives?
Q3) Acquiring licensed software increases costs for all users.
A)True
B)False
Q4) In time,there is a risk that the outsource vendor will become the de facto sole source for the company.
A)True
B)False
Q5) Which of the following is an advantage of outsourcing?
A) It allows the organization greater control.
B) It guarantees quality and risk reduction.
C) It allows for an easy exit.
D) It caps the organization's financial risk.
Q6) A Web storefront is a form of ________ outsourcing.
A) computer hardware
B) software
C) application
D) entire business function.
Q7) How can outsourcing reduce risk?
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Chapter 33: International MIS
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Q1) Information systems increase inventories.
A)True
B)False
Q2) Information systems procedures need to reflect local cultural values and norms.
A)True
B)False
Q3) To localize a computer program,all you need to do is hire a translator to convert it from one language to another.
A)True
B)False
Q4) The phenomenon in which the variability in the size and timing of orders increases at each stage of the supply chain is known as the ________ effect.
A) accelerator
B) butterfly
C) bullwhip
D) rainbow
Q5) What are the issues that have to be addressed when localizing a computer program?
Q6) How do global information systems affect supply chain profitability?
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