Information Systems for Managers Study Guide Questions
Course Introduction
Information Systems for Managers introduces students to the strategic role of information systems within modern organizations. The course covers fundamental concepts in information systems, including hardware, software, data management, networking, and cybersecurity. Emphasis is placed on understanding how information systems support business processes, decision-making, and competitive advantage. Students will explore the ethical, legal, and global issues related to information technology, and develop managerial skills for implementing and evaluating information systems solutions. Case studies and real-world examples illustrate the ways managers can leverage technology to achieve operational excellence and organizational goals.
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Managing and Using Information Systems A Strategic Approach 6th Edition by Keri E. Pearlson
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Chapter 1: Introduction
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Sample Questions
Q1) Information systems (IS) managers should participate in all of the important IS decisions, even if those decisions do not impact the IS department.
A)True
B)False
Answer: True
Q2) What requires a unit of analysis, has been processed, and requires human mediation?
A) Data
B) Information
C) Knowledge
D) Legacy
E) None of the above
Answer: B
Q3) Information for top management is usually based on a long time horizon, with great detail and high structuredness.
A)True
B)False
Answer: False
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Page 3
Chapter 2: The Information Systems Strategy Triangle
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Sample Questions
Q1) L.L. Bean is an online/catalog retail company that aggressively uses tools like instant messaging to communicate with customers regarding potential purchases and uses Facebook for branding activities. This use of technology supports which strategy?
A) IS strategy
B) Business strategy
C) Organizational strategy
D) Mission strategy
E) Social business strategy
Answer: E
Q2) Before Kaiser Permanente adopted its new business strategy, its IS Strategy Triangle was out of __________.
A) control
B) alignment
C) adjustment
D) scope
E) specification
Answer: B
Q3) CRM stands for ________________.
Answer: Customer Relationship Management
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Page 4
Chapter 3: Strategic Use of Information Resources
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Sample Questions
Q1) An inter-organizational relationship that affords one or more companies in the relationship a strategic advantage:
A) Co-opetition
B) Customer Relationship Management (CRM)
C) Supply Chain Management (SCM)
D) Information Resources
E) Strategic Alliance
Answer: E
Q2) A firm that acquires a supplier is looking to reduce the "bargaining power of suppliers" force.
A)True
B)False
Answer: True
Q3) A link beween a firm's IS strategy and business strategy focuses more on its external requirements than internal requirements.
A)True
B)False
Answer: True
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Chapter 4: Organizational Strategy and Information Systems
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Sample Questions
Q1) Compare and contrast the organizational structures of Cognizant (after restructuring) and that of Tata Consultancy Services (TCS).
Q2) Explain how Cognizant's "10/10/10" program is designed, its cultural impact and the role IS plays in supporting it.
45 Assume you are a manager of a local doctor's office. How could you use IS to help monitor the performance of the nurses and doctors? State the benefits as well as the challenges.
Q3) All of the following help to develop informal networks that play an important role in an organization EXCEPT for:
A) Job rotation
B) Company softball team
C) Virtual communities
D) Performance reviews
E) Attendance at a conference
Q4) IS makes it possible to evaluate performance by capturing current data in addition to analyzing historical data. Often managers are faced with an overwhelming volume of data and analyzing it becomes very time consuming, a situation known as
Q5) ________ reduces the operating complexity of a matrix organization.
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Chapter 5: Information Systems and the Design of Work
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Sample Questions
Q1) Technology today has increased the ways work blends together with other aspects of life. This is very similar to how work was configured in ____________ societies.
Q2) Teams operate in one of four ways, which are represented by combinations of two dimensions: "place" vs "time," and each dimension is either "same" or "different."
A)True
B)False
Q3) List the challenges that a global, virtual team must overcome to be successful.
Q4) Which one of the following is a valid statement?
A) The cost to access information has risen.
B) It takes more time to access information.
C) Personal productivity has dropped as a result of technology.
D) Traditional job roles have not changed much as a result of technology.
E) Most jobs today have a significant information systems component.
Q5) A virtual team is faced with communication, technology and ______ challenges.
Q6) Employees may resist a change in IS by: denying that the system is up and running, trying to convince others it has no value, refusing to use the system, and/or _________ the system by distorting or altering inputs.
Q7) Explain how IS radically changed the paper maker's work at a paper mill.
Page 7
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Chapter 6: Information Systems and Business Transformation
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Sample Questions
Q1) Reengineering is all of the following except:
A) Gradual and systematic
B) Threatening to employees
C) Associated with very high reward if it succeeds
D) Associated with quick rewards if it succeeds
E) Sometimes suspected to be used to justify downsizing
Q2) Describe a business process by identifying the input to the process, some tasks associated with the process, the output of the process and a metric that could measure its effectiveness.
Q3) A business uses __________to measure the critical success dimensions of a business process.
Q4) In this business structure the firm is a hierarchy organized around a set of functions. Each group has a core competency that it concentrates upon.
A) Technology
B) Business reengineering approach
C) Functional
D) Process Control
E) Business process
Q5) What does SCM stand for?
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Chapter 7: Architecture and Infrastructure
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Sample Questions
Q1) Why must an organization's IT architecture be based on an organization's strategic goals?
Matching
Q2) As a result of social business, companies are being asked to include _______ in their architecture.
Q3) Rigid architectures and organizational models are known to hamper the agility needed to grow a business it today's hypercompetitive environment. Which one of the traditional IT architectures do you consider to be "rigid"?
Q4) During an ice storm, JetBlue Airlines had an IT infrastructure that demonstrated which one of the following technical issues?
A) Security
B) Scalability
C) Adaptability
D) Maintainability
E) Standardization
Q5) This is the physical location where a company will run and manage centralized computing needs such as servers and mainframe computers.
Q6) Why would an organization use cloud computing for its IT infrastructure needs?
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Chapter 8: Security
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Sample Questions
Q1) In the Office of Personnel Management's case, the security breach made many people vulnerable to this.
A) Loss of personal property
B) Inaccurate personal data
C) Identity theft
D) Loss of access to personal data
E) Credit card fees
Q2) A challenge question is when you are stopped at the gate and the guard asks who you are.
A)True
B)False
Q3) A hacker who buys credit card information from hackers receives a short-term guarantee in case the card is declined.
A)True
B)False
Q4) You can purchase stolen credit cards on the "deep web" using a browser called "Tor."
A)True
B)False
Q5) What is Poulson's Law?
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Chapter 9: The Business of Information Technology
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Sample Questions
Q1) Sam has just purchased 10 new high speed color laser printers for his company. He is very excited because he got a 40% discount and paid only $2,990 for each unit. His boss, Joe, wants to know things such as operating costs, support, overhead, etc. for the printers. Joe wants to know this value:
A) RCO
B) TCO
C) ROI
D) NPV
E) EVM
Q2) The process called "true up" is used to balance true expenses against payments made for this particular funding method.
Q3) Why is it particularly difficult to determine the value of an IT investment?
Q4) Scorecards provide a summary of information gathered over a period of time. Another common IT monitoring tool is the _____________.
A) baseline
B) metrics
C) portfolio
D) dashboard
E) monitor
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Chapter 10: Governance of the Information Systems Organization
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Sample Questions
Q1) ________ of the 1980's allowed computing power to spread and gave rise to a decentralized approach to IT governance.
A) Servers
B) Mainframes
C) Networks
D) PCs
E) The WWW
Q2) The decision about approval and justification of new technologies would fall into which one of the five major IT decision categories?
A) IT principles
B) IT architecture
C) IT infrastructure
D) Business application needs
E) IT investment and prioritization
Q3) Explain the value steering committees offer the IT organization.
Q4) As a result of Sarbanes-Oxley, IT managers are now required to manage the level of controls needed to mitigate risk in business processes.
A)True
B)False
Page 12
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Chapter 11: Information Systems Sourcing
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Sample Questions
Q1) Cloud computing is a form of outsourcing in which IT services are provisioned over the __________.
Q2) This is when an IS organization uses contractor services, or even builds its own data center, in a distant land.
A) Cloud computing
B) Insourcing
C) Inshoring
D) Offshoring
E) Nearsourcing
Q3) Using outsourcing providers frees up a business's employees so that they can devote their energies to core competencies for the business.
A)True
B)False
Q4) The reasons given for backsourcing are similar to the reasons given for outsourcing in the first place.
A)True
B)False
Q5) This was the first country to make IT outsourcing a total industry.
Q6) This is the most widely used form of cloud computing.
Page 13
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Chapter 12: Managing IT Projects
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Sample Questions
Q1) Integrating within the organization is a mechanism to manage project complexity, and includes frequent team meetings as an example.
A)True
B)False
Q2) Increasing project success requires gaining commitment from stakeholders. All of the following help to sustain that commitment for the life of the project EXCEPT:
A) Continually reminding stakeholders of the project benefits
B) Placing key stakeholders on the project team
C) Encouraging the project sponsor to provide public support for the project
D) Surprising the stakeholders by keeping the system's workings a secret
E) Assigning the right leader to be the project sponsor
Q3) This is a temporary endeavor undertaken to create a unique product, service or result.
A) project
B) event
C) scope
D) requirement
E) system
Q4) Agile development tends to be _______-oriented rather than process-oriented.
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Chapter 13: Business Intelligence Knowledge Management and Analytics
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Sample Questions
Q1) Knowledge management is the process that generates, captures, codifies and __________ knowledge across an organization in order to achieve a competitive advantage.
A) Analyzes
B) Transfers
C) Applies
D) Limits
E) Saves
Q2) ________________ is hard to explain, hard to transfer, and highly personal to the source.
A) Data
B) Tacit knowledge
C) Implicit knowledge
D) Explicit knowledge
E) Information
Q3) List the four main processes of knowledge management. Which process is the most difficult to perform? Why?
Matching
Q4) This tool displays key metrics in a graphical form and has drill down capabilities that get to the next level of detail.
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Chapter 14: Privacy and Ethical Considerations in Information Management
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Sample Questions
Q1) Today's managers must ensure that information about their employees and customers is only available to those who have a right to see it and use it, an issue referred to as:
A) Screening
B) Accuracy
C) Accessibility
D) Perfection
E) Property
Q2) What principles, developed in 2000 by the US Department of Commerce (DOC) in consultation with the European Commission, allow U.S. companies to be placed on a list maintained by the DOC?
A) Safe Harbor framework
B) Approved Business framework
C) PAPA framework
D) Property Harbor framework
E) Safe Business framework
Q3) Green computing is a passing phase and will likely be less strategic to companies in the very near future.
A)True
B)False
Page 16
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