Information Systems for Managers
Question Bank
Course Introduction
Information Systems for Managers explores the critical role that information systems play in modern organizations, focusing on how managers can leverage technology to achieve strategic goals. The course covers the fundamentals of information systems, including hardware, software, data management, and networking, while emphasizing their impact on decision-making, business processes, and organizational performance. Students examine case studies to understand real-world applications, discuss emerging trends such as cloud computing and cybersecurity, and analyze best practices for implementing and managing information systems. By the end of the course, participants will be equipped to make informed decisions on technology adoption and develop strategies to align information systems with business objectives.
Recommended Textbook
Experiencing MIS 4th Edition by David Kroenke
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Chapter 1: The Importance of Mis
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Q1) Information systems and information technology are not the same.
A)True
B)False
Answer: True
Q2) Which of the following is considered a strong password?
A)BL@k2V1.0.1
B)paranoid4EVER
C)RileyyeliR
D)sword123
Answer: A
Q3) Which of the following is an example of the hardware component of an information system?
A)Web browser
B)microprocessor
C)data file
D)operating system
Answer: B
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Chapter 2: Business Processes, Information Systems and Information
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Q1) Which of the following statements is true regarding the characteristics of good information?
A)Accurate information can be based on incomplete data.
B)Information must hold an appropriate relationship between its cost and its value.
C)Good information is just recorded facts and figures.
D)Information needs to be more than just barely sufficient for the purpose for which it is generated.
Answer: B
Q2) Relevant data are those which aptly pertain both to the context and to the subject.
A)True
B)False
Answer: True
Q3) The ________ component of the IS framework provides instructions for people. A)data
B)software
C)procedure
D)information
Answer: C
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Chapter 3: Organisational Strategy, Information Systems and Competitive Advantage
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Sample Questions
Q1) Which of the following is a process implementation principle of competitive advantage?
A)enhancing a service
B)establishing alliances
C)creating a new product
D)differentiating a service
Answer: B
Q2) Competitive strategy determines an organisation's value chain.
A)True
B)False
Answer: True
Q3) Which of the following is least likely to be an outcome of organisations forming alliances with each other?
A)development of market size
B)promotion of product awareness
C)establishment of standards
D)increase in purchasing costs
Answer: D
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Chapter 4: Hardware and Software
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Sample Questions
Q1) A gigabyte is 1,024 terabytes.
A)True
B)False
Q2) The CPU reads data and instructions from a read-only memory.
A)True
B)False
Q3) What are the two important software constraints? Explain with suitable examples.
Q4) ________ is the process whereby multiple operating systems share the same hardware.
A)Cloud computing
B)Virtualisation
C)Machine coding
D)Licence sharing
Q5) Which of the following is true of thick-client applications?
A)A thick-client application does not need a server connection to run.
B)They generally have more features and functions than thin-client applications.
C)Update installation and version management are inexpensive when large numbers of users work on the same version of the application.
D)A thick-client application is an application program that need not be preinstalled on the client.
6
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Chapter 5: Database Processing
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Q1) Traditional database application programs are written in object-oriented languages such as C++.
A)True
B)False
Q2) In a database,columns that are keys of a different table than the one in which they reside are known as ________ keys.
A)foreign
B)discrete
C)continuous
D)relational
Q3) SQL stands for ________.
A)Secondary Query Language
B)Structured Query Language
C)Standard Query Language
D)Simplified Query Language
Q4) A database is a self-describing collection of integrated records.
A)True
B)False
Q5) What is a database application?
Q6) What is a NoSQL DBMS?
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Chapter 6: The Cloud
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Q1) Why is the term "elastic" used to describe the cloud?
Q2) Which of the following is a characteristic of a virtual private network (VPN)?
A)A VPN can be accessed from only one geographical location.
B)It establishes a physical connection between the client and the server,called tunnel.
C)VPNs cannot be accessed over the Internet.
D)It sends encrypted messages over the public Internet.
Q3) A content delivery network (CDN)provides a specialised type of PaaS.
A)True
B)False
Q4) A routing server determines which CDN server should respond to a request in real-time.
A)True
B)False
Q5) To use cloud-based hosting,an organisation will have to construct its own data centre.
A)True
B)False
Q6) What is a VPN and how does it work?
Q7) Why is the term "pooled" used to describe the cloud?
Page 8
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Chapter 7: Organisations and Information Systems
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Q1) Transitioning from one enterprise system to a new enterprise system is fairly easy due to the integrated steps involved in the process.
A)True
B)False
Q2) Explain inter-enterprise information systems.
Q3) ________ is the worldwide leader of ERP vendors.
A)EAI
B)SCM
C)SAP
D)TQM
Q4) ________ is a person's belief that he or she can be successful at his or her job.
A)Self-actualisation
B)Extroversion
C)Self-efficacy
D)Conscientiousness
Q5) The last phase of the customer life cycle is relationship management.
A)True
B)False
Q6) How can organisations solve the problems posed by information silos?
Page 9
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Chapter 8: Social Media Information Systems
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Q1) ________ is the application of social media to facilitate the cooperative work of people inside organisations.
A)Enterprise 2.0
B)Enterprise application integration
C)Enterprise resource planning
D)Enterprise relationship management
Q2) A social media information system is an information system that supports the sharing of content among networks of users.
A)True
B)False
Q3) What is the difference between traditional CRM and social CRM?
Q4) In social CRM,relationships between organisations and customers are fixed.
A)True
B)False
Q5) Since the benefits of Enterprise 2.0 result from emergence,there is no way to control for either effectiveness or efficiency.
A)True
B)False
Q6) How does social capital add value?
Page 10
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Chapter 9: Business Intelligence Systems
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Q1) ________ techniques emerged from the combined discipline of statistics,mathematics,artificial intelligence,and machine-learning.
A)Data mining
B)Push publishing
C)Exception reporting
D)Pull publishing
Q2) ________ are reports produced when something out of predefined bounds occurs.
A)Subscriptions
B)Dynamic reports
C)Exception reports
D)Static reports
Q3) The source,format,assumptions,constraints,and other facts concerning certain data are called ________.
A)metadata
B)microdata
C)data structures
D)network packets
Q4) Problematic data are termed dirty data.
A)True
B)False
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Chapter 10: Information Systems Development
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Q1) Which of the following statements is true of the composition of a development team over the different phases of the systems development life cycle?
A)During integrated testing and conversion,the team will be augmented with business users.
B)During requirements definition,the team will be heavy with testers and database designers.
C)During design and implementation,the team will be augmented with business users.
D)During conversion,the team will be heavy with database designers.
Q2) The cost feasibility of a systems development project depends on the scope of the project.
A)True
B)False
Q3) Which of the following statements is true with regard to system maintenance?
A)All commercial software products are shipped with known failures.
B)IS personnel prioritise system problems on a first-come-first-served basis.
C)Service packs are developed to fix a single problem at a time.
D)Software developers usually bundle fixes for low-priority problems into a patch.
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Chapter 11: Information Systems Management
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Q1) Compare the role of the chief information officer (CIO)and the role of the chief technology officer (CTO).
Q2) What are the responsibilities of the technology office of a firm's IS department?
Q3) Explain the functions of the development group within a firm's IS department.
Q4) Which of the following is a responsibility of a systems analyst?
A)advising the CIO on emerging technologies
B)managing the IT department
C)determining system requirements
D)monitoring and fixing computer networks
Q5) The potential loss of intellectual capital is a concern related to outsourcing.
A)True
B)False
Q6) The rights of an information systems user depend on the purpose of the system's usage.
A)True
B)False
Q7) A user support representative installs software and repairs computer equipment.
A)True
B)False
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Chapter 12: Information Security Management
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Q1) A criticism of biometric authentication is that it provides weak authentication.
A)True
B)False
Q2) Explain how defining positions in an organisation can safeguard against security threats.
Q3) What are firewalls? What types of firewalls are commonly used?
Q4) The most secure communications over the Internet use a protocol called ________.
A)HTTPS
B)HTTP
C)SFTP
D)SMTP
Q5) The creation of backup copies of database contents ensures the protection of the database.
A)True
B)False
Q6) How can data safeguards protect against security threats?
Q7) Drive-by phishers take computers with wireless connections through an area and search for unprotected wireless networks.
A)True
B)False
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Chapter 13: Collaboration Information Systems for Decision
Making, Problem Solving and Project Management
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Q1) Which of the following is the first and most fundamental collaboration purpose?
A)manage projects
B)solve problems
C)become informed
D)make decisions
Q2) Most collaboration systems are hosted on client computers.
A)True
B)False
Q3) Which of the following guidelines must be followed for providing and receiving critical feedback?
A)avoid suggestions
B)give specific details
C)dominate the group
D)make personal comments
Q4) Team rules are established during the planning phase of project management.
A)True
B)False
Q5) Differentiate between cooperation and collaboration with examples.
Q6) Differentiate between project data and project metadata.
Q7) Explain the three primary criteria for successful collaboration. Page 15
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Chapter 14: Collaboration Information Systems for Student Projects
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Q1) Why should a team choose to use a collaboration information system?
Q2) With SharePoint,it is possible to filter task lists to show only noncompleted tasks.
A)True
B)False
Q3) In version-control systems,shared documents are often placed in shared directories,called libraries.
A)True
B)False
Q4) ________ are virtual meetings in which attendees view one of the attendees' computer screens for formal and organised presentations.
A)Discussion forums
B)Conference calls
C)Screen-sharing applications
D)Webinars
Q5) In team surveys,one team member creates a list of questions and the other team members respond.
A)True
B)False
Page 17
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Chapter 15: Mobile Systems
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Q1) Which of the following is true about quality mobile user experiences?
A)Users' content must occupy limited display space on mobile systems.
B)Applications must be designed to one scale,so that they fit one particular display appropriately.
C)Use of content to drive application behaviour is called indirect interaction.
D)Power usage on mobile devices can be minimised by moving complex code to cloud servers.
Q2) Chrome is a term that refers to the ________ in a computer display.
A)visual overhead
B)refresh rate
C)Web applications
D)pixel density
Q3) ________ occurs when users move their activities,especially long-running transactions,across devices.
A)Cloud computing
B)Direct interaction
C)Roaming
D)Interfacing
Q4) Differentiate between native and thin-client mobile applications.
Q5) What is just-in-time data?
18
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) In Excel,the most frequently used tools and selections appear under the ________ tab.
A)HOME
B)DATA
C)VIEW
D)REVIEW
Q2) In Excel,the wide bar of tools and selections that appears just under the tabs is called the ________.
A)task pane
B)ribbon
C)gridline
D)menu tab
Q3) In Excel,every formula must begin with a(n)________ sign.
A)equal
B)percent
C)plus
D)minus
Q4) Excel lacks features that can add data based on a pattern.
A)True
B)False
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Chapter 17: Database Design
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Q1) Which of the following is a highly popular technique for creating a data model with which the developers describe the content of a database by defining what is to be stored in the database and the associations among them?
A)Unified Modeling Language (UML)
B)data integrity model
C)entity-relationship (E-R)data model
D)object-relational model
Q2) Which of the following is true of a data model?
A)It is created after the database is designed.
B)It is a logical representation of the structure of data.
C)It is an attribute whose value is associated with only one entity instance.
D)It does not describe the relationships among data.
Q3) A data model does not depict the relationships among the data. A)True
B)False
Q4) Explain the difference between maximum and minimum cardinality.
Q5) 1:N means that more than one entity is allowed on each side of the relationship. A)True
B)False
Q6) Explain the database development process.
Page 20
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Chapter 18: Using Microsoft Access 2013
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Q1) In Access,a surrogate key has no meaning to the user.
A)True
B)False
Q2) Before using any DBMS,a user should create a data model based on the users' requirements.
A)True
B)False
Q3) Which of the following statements is true about naming a new database in Microsoft Access?
A)A user must type the name of his new database in the blank provided under File Name.
B)Access opens the new database with the default name,database 1.
C)Access opens the new database with the default name,database A.
D)A user must select the name of his new database from the drop down list provided next to the File name.
Q4) Explain the different alternatives provided by Microsoft Access for creating data entry forms.
Q5) Access opens a new database by creating a default table named Table A.
A)True
B)False
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Chapter 19: Using Excel and Access Together
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Q1) Access queries can be imported into Microsoft Excel.
A)True
B)False
Q2) In Excel,a single space character is used to separate the words in a name range.
A)True
B)False
Q3) Which of the following shows the correct sequence of steps for creating a pie chart in Microsoft Excel?
A)Insert Illustrations Pie
B)Diagrams Illustrations Pie
C)Add Charts Pie
D)Insert Charts Pie
Q4) To use Excel to process data stored in Access,it is recommended to rekey all of the Access data into Excel.
A)True
B)False
Q5) If users change the Access data,the imported data in Excel will be out-of-date until it is re-imported.
A)True
B)False
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Chapter 20: Network and Cloud Technology
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Q1) Which of the following is a component of the user tier?
A)computers that have browsers that request and process Web pages
B)computers that run Web servers and process application programs
C)computers that run a DBMS that processes requests for data from a commerce server
D)computers that receive Web page requests and send them to an available server to minimise customer delays in a facility called a Web farm
Q2) Which of the following statements is true of private and public IP addresses?
A)The use of separate private and public IP addresses increases the number of domain names.
B)The IP address that a domain name points to can be changed.
C)In a URL,the IP address must be followed by the protocol.
D)An IP address can be associated with just one domain name.
Q3) Which of the following statements is true about LANs and their components?
A)For communications equipment,the M in Mbps stands for 1024×1024.
B)The numbers in the term "10/100/1000 Ethernet" refer to the number of devices that can be connected.
C)The expansion of kbps is kilobits per second.
D)IEEE 802.11ac is the current standard for wired LAN.
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Chapter 21: Enterprise Resource Planning Erp Systems
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Q1) Which of the following is a manufacturing activity that must be included in a true ERP product?
A)benefits administration
B)customer support
C)quality control
D)inventory management
Q2) Which of the following statements is true of ERP software in the cloud?
A)It is safe to provide mobile systems access to ERP systems.
B)Mobile systems using cloud-based ERP require thin-client applications.
C)Customers of thick-client,client-server ERP software can move to the cloud at low costs.
D)Cloud-based ERP software is more expensive for customers.
Q3) Small organisations employ only one or two IT specialists who not only manage the ERP system,but the entire IS department as well.
A)True
B)False
Q4) What is the primary purpose of an ERP system?
Q5) Explain ERP application programs.
Q6) Give a brief description of Microsoft's ERP products.
Q7) Explain how organisations of different sizes use ERP differently.
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Chapter 22: Supply Chain Management
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Q1) Information systems have enabled suppliers to increase the size of their inventories.
A)True
B)False
Q2) Define supply chain profitability.How is it different from individual organisational profitability?
Q3) The Automated Clearing House system among banks is an example of an inter-enterprise system.
A)True
B)False
Q4) Which of the following statements about supply chains is true?
A)Supply chains consist only of customers,retailers,distributors,manufacturers,and suppliers.
B)Each element in the supply chain can be connected to only one entity up and down.
C)The only source of revenue in a supply chain is the retailer.
D)Not every supply chain has distributors and retailers.
Q5) The presence of information systems has expanded supply chain speed.
A)True B)False
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Chapter 23: Hyper-Social Organisations and Knowledge Management
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Q1) Most in-house systems have considerably more functionality than off-the-shelf products and they are far less expensive to maintain.
A)True
B)False
Q2) Which of the following factors inhibit knowledge sharing in hyper-social organisations?
A)strong collaboration among employees
B)the extroversive nature of employees
C)employees' reluctance to exhibit their ignorance
D)strong endorsements to employees on sharing ideas
Q3) The documents in content management systems are nonperishable.
A)True
B)False
Q4) Organisations must engage with communities before identifying their goals and objectives.
A)True B)False
Q5) The documents in content management systems exist in isolation from each other. A)True
B)False
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Chapter 24: Database Marketing
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Q1) A cross-selling opportunity is created when a consumer purchases only a single product.
A)True
B)False
Q2) A high F score denotes that the customer has bought an expensive item recently.
A)True
B)False
Q3) A reporting system generating RMF data can be automated.
A)True
B)False
Q4) Which of the following is a data mining technique for determining sales patterns?
A)regression analysis
B)market basket analysis
C)RFM analysis
D)composite analysis
Q5) A minimum difference among groups is used as the criterion for constructing the decision tree.
A)True
B)False
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Chapter 25: Reporting Systems and Olap
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Q1) A reporting system uses metadata to prepare and deliver reports to users on a timely basis.
A)True
B)False
Q2) Push reports are generated only on receiving a user request.
A)True
B)False
Q3) In OLAP reports,a dimension refers to an item that is to be processed in the report.
A)True
B)False
Q4) Which of the following is an example of a measure in an OLAP report?
A)sales region
B)customer location
C)average sales
D)customer type
Q5) An OLAP cube is a characteristic of a measure in an OLAP report.
A)True
B)False
Q6) What are reporting systems? What are the fundamental operations they perform?
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Chapter 26: Systems Development Project Management
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Q1) The Project Management Body of Knowledge (PMBOK<sup>®</sup>)Guide identifies those practices that are known to be effective for different situations and briefly describes their use.
A)True
B)False
Q2) ________ is a knowledge area that concerns the methods,media,and schedules for exchanging information with a project's sponsors and others who have an interest in the progress of the project.
A)Procurement management
B)Communications management
C)Quality management
D)Project integration
Q3) What are the trade-offs in a systems development project's requirements,cost,and time?
Q4) A loss of control over a project's configuration can be easily fixed through remedial measures.
A)True
B)False
Q5) What is a critical path? How is a critical path analysis done?
Q6) What are the characteristics of large-scale systems development projects?
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Chapter 27: Agile Development
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Q1) Why is the systems development life cycle (SDLC)called the waterfall method?
A)It can be used only for projects on information systems.
B)It does not return to a development phase that has been completed.
C)It delivers a working version of the product at frequent intervals.
D)It uses feedback from team members to schedule tasks.
Q2) In software development,where requirements change periodically,the waterfall method works well.
A)True
B)False
Q3) In a scrum,who is a scrum master? What are his/her responsibilities?
Q4) According to scrum essentials,the first step of each work period is to ________.
A)conduct team meets B)determine tasks to perform
C)select requirements to consider D)deliver working version
Q5) Unlike agile techniques,the systems development life cycle (SDLC)delivers benefits early and often.
A)True
B)False
Q6) According to the scrum essentials,when is a project said to be done?
Page 30
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Chapter 28: Business Process Management
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Q1) ERP vendors do not include business processes as a part of the software package.
A)True
B)False
Q2) Business process management (BPM)cannot be applied for nonprofit organisations.
A)True
B)False
Q3) Which of the following statements is true about choosing whether to develop information systems or business processes first?
A)If an information system is built after the creation of business processes,other business processes that use the same IS can be integrated easily.
B)If business processes are built after the IS development process,activities that are not part of the IS may not be considered.
C)If an information system is built first,the development team should determine the requirements by itself.
D)For a business process that is being constructed,building an IS after creating the business process is likely to cause problems.
Q4) Describe business process management (BPM)in brief.
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Chapter 29: International Mis
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Q1) How has the global economy changed the competitive environment?
A)It has made it easier for new market entrants in all fields to penetrate the market.
B)Customers now have less access to information about substitutes.
C)It has intensified rivalry by increasing product and vendor choices.
D)Suppliers are not required to reach a wide range of customers.
Q2) Which of the following is true about the challenges of international information system management?
A)Standardising business processes is a good method to overcome the challenges posed by international IS management.
B)Running hardware using the cloud in different countries poses a problem.
C)The purpose and the scope of a system are determined in the requirement analysis stage of the software development life cycle.
D)The procedures for using a customer relationship management system remain the same irrespective of the country where it is used.
Q3) How do global information systems affect supply chain profitability?
Q4) What are the challenges of international information systems management?
Q5) Which of the following statements is true of inherent processes?
Q6) Which of the following is an advantage of functional systems?
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