Information Systems for Managers
Mock Exam
Course Introduction
Information Systems for Managers explores the strategic role of information technology in modern organizations, guiding students through the design, implementation, and management of information systems that support business decision-making and operational efficiency. The course examines key concepts such as data management, enterprise resource planning, e-business, cybersecurity, and analytics, emphasizing how managers leverage technology to drive innovation, foster competitive advantage, and solve complex organizational challenges. Through case studies and real-world examples, students gain insights into aligning IT investments with business goals, managing digital transformation, and addressing ethical and legal considerations in information systems management.
Recommended Textbook
Business Driven Management Information Systems 3rd Edition by Baltzan
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Page 2
Chapter 1: What Is Strategy and Why Is It Important
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Sample Questions
Q1) What occurs when an organization can significantly impact its market share by being the first to market with a competitive advantage?
A) Private exchange
B) First-mover advantage
C) Environmental scanning
D) Loyalty program
Answer: B
Q2) Which of the following is considered a business process?
A) Processing a customer's order
B) Processing a customer's inquiry
C) Processing a customer's complaint
D) All of the above
Answer: D
Q3) A competitive advantage is typically temporary, unless it is a first-mover advantage.
A)True
B)False
Answer: False
Q4) ____________ is "actionable information" which is used for decision making. Answer: Knowledge
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Sample Questions
Q1) Which of the following represents a top-down structure for decision-making in a typical organization?
A) Operational, Managerial, and Strategic
B) Managerial, Operational, and Strategic
C) Strategic, Operational, and Managerial
D) Strategic, Managerial, and Operational
Answer: D
Q2) Strategic decisions focus on short term objectives whereas Operational decisions focus on long term objectives.
A)True
B)False
Answer: False
Q3) What is the study of the impact that changes in one (or more) parts of the model have on other parts of the model?
A) Drill-down
B) Sensitivity analysis
C) Statistical analysis
D) Goal-seeking analysis
Answer: B
Page 4
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Chapter 3: Evaluating a Companys External Environment
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Sample Questions
Q1) Many companies are building intranets as they begin to realize the benefit of offering individuals outside the organization access to intranet-based information and application software such as order processing.
A)True
B)False
Answer: False
Q2) What is an associate program?
A) A box running across a Web page that is often used to contain advertisements
B) Allows businesses to generate commissions or royalties from an Internet site
C) A technique that induces Web sites or users to pass on a marketing message to other Web sites or users
D) The ability of an organization to give its customers the opportunity to tailor products or services to customer's specifications
Answer: B
Q3) The digital ___________ occurs when those with access to technology have great advantages over those without access to technology.
Answer: Divide
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Chapter 4: Evaluating a Companys Resources, Capabilities, and Competitiveness
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Sample Questions
Q1) ________________________ is a dimension of social responsibility that includes everything from hiring minority workers to making safe products.
Q2) The first challenge when investing in an ERP system is that ERP is a product that comes in many __________.
Q3) ___________________________ is a dimension of social responsibility that includes everything from hiring minority workers to making safe products.
A) Corporate responsibility
B) Social responsibility
C) Corporate policy
D) Sustainable, or "green," IT
Q4) The current impetus to innovate comes from the need to increase costs, while still creating a competitive advantage.
A)True
B)False
Q5) Describe the four primary components found in extended enterprise resource planning systems.
Q6) Some companies view an ERP as a __________, strategic evil.
Q7) List and describe the three basic attributes of successful ERP projects.
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Chapter 5: The Five Generic Competitive Strategies
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Sample Questions
Q1) What enables an organization to react more quickly to resolve supply chain issues?
A) Supply chain event management
B) Selling chain management
C) Collaborative engineering
D) Collaborative demand planning
Q2) Which one of the following is a characteristic of an efficient and effective supply chain management?
A) Decrease threat of new entrant to market place
B) Increase its own power as supplier
C) Decrease threat of substitute products and services
D) All of the above
Q3) What is the term used to describe the difference between the cost of inputs and the value of price of outputs.
A) Value-added tax
B) Value-divided tax
C) Value-multiplied
D) Value-multiplied tax
Q4) In a supply chain, foods or services flows in the direction of ________.
Q5) Describe the fastest growing components of SCM systems.
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Chapter 6: Strengthening a Companys Competitive Position
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Sample Questions
Q1) What is an organization performing when it asks questions such as "which customers are at risk of leaving"?
A) CRM reporting technologies
B) CRM analyzing technologies
C) CRM processing technologies
D) CRM predicting technologies
Q2) What is predictive dialing?
A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
B) Directs customers to use touch-tone phones or keywords to navigate or provide information
C) A phone switch routes inbound calls to available agents
D) None of the above
Q3) _________ management systems target sales opportunities by finding new customers or companies for future sales.
Q4) Discuss future trends in CRM?
Q5) ___________ management systems guide users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis.
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Chapter 7: Strategies for Competing in International Markets
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Sample Questions
Q1) Organizational information comes at different levels and in different formats and granularities.
A)True
B)False
Q2) The primary purpose of a data warehouse is to perform transactional processes.
A)True
B)False
Q3) Explain why an organization cannot achieve 100 percent accurate and complete information.
Q4) A data __________ contains a subset of data warehouse information.
Q5) Which of the following is incorrect in reference to a database?
A) Can be relational or network
B) Information is accessed by logical structure
C) Information is accessed by physical structure
D) Users can access different views of information
Q6) Information are raw facts that describe the characteristics of an event. A)True
B)False
Q7) Describe the broad levels, formats, and granularities of information.
Q8) Explain the primary difference between a database and a data warehouse. Page 9
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Page 10
Chapter 8: Corporate Strategy
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Sample Questions
Q1) To be successful, and avoid being eliminated by the competition, an organization must do all of the following except:
A) constantly undertake new initiatives.
B) ignore the competition.
C) address both minor and major problems.
D) capitalize on significant opportunities.
Q2) What is a set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously?
A) Audio conference
B) Video conference
C) Tele conference
D) Multi media conference
Q3) What is it called when you have a novice and an expert work together on a project to help bring the expert's approach to light?
A) Shadowing
B) Joint problem solving
C) Social networking analysis
D) Digital asset management system
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11
Chapter 9: Ethics, Corporate Social Responsibility,
Environmental Sustainability, and Strategy
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Sample Questions
Q1) Ethical concerns over ______________ monitoring occurs when the monitoring is unprecedented or overly intrusive
Q2) Who are hackers with criminal intent?
A) White-hat hacker
B) Black-hat hacker
C) Crackers
D) Cyberterrorists
Q3) Which of the following is not one of the top 10 questions managers should ask regarding information security?
A) Is there clear accountability for information security in our organization?
B) How much is spent on information security and what is it being spent on?
C) What is the impact on the organization of a serious security incident?
D) How do we identify potential insiders?
Q4) Information technology monitoring tracks people's activities by such measures as number of keystrokes, error rate, and number of transactions processed.
A)True
B)False
Q5) The most common type of defence within detection and response technologies is _________ software.
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Chapter 10: Building an Organization Capable of Good
Strategy Execution
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Sample Questions
Q1) The ____________________ is different than the waterfall and agile methodologies not in terms of the type of work that is done, but rather who is control and does most of the design work.
Q2) A change control board is responsible for approving or rejecting all change requests.
A)True
B)False
Q3) What is the overall process for developing information systems from planning and analysis through implementation and maintenance?
A) SDLC
B) Software life cycle
C) Application life cycle
D) All of the above
Q4) The assess project feasibility activity typically occurs during the analysis phase.
A)True
B)False
Q5) Managing people is one of the hardest and most critical efforts a ______________ manager undertakes.
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Chapter 11: Managing Internal Operations
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Sample Questions
Q1) Many corporate executives are hesitant to take ______________ of cloud computing because of the lack of control over their company's data and information
Q2) Which of the following is not a primary business goal of enterprise architectures?
A) Reduce costs/improve productivity
B) Improve customer satisfaction
C) Generate goals
D) Create competitive advantages
Q3) Virtualization is a framework of dividing the resources of a computer into multiple execution environments.
A)True
B)False
Q4) What is a benefit of Grid computing?
A) Improving productivity and collaboration of virtual organizations.
B) Allowing widely dispersed departments and businesses to create virtual organizations to share data.
C) Providing instantaneous access to massive computing and data resources.
D) All of the above
Q5) Compare Web services and open systems.
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Chapter 12: Corporate Culture and Leadership
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Sample Questions
Q1) A PDA differs from a normal cell phone in that it has an operating system and local storage, so users can add and store data, send and receive email, and install programs to the phone as they could with a smartphone.
A)True
B)False
Q2) The _____ generation of successful PDAs were Palm Pilots.
A) first
B) second
C) third
D) fourth
Q3) Radio frequency identification tags have the potential to reinvent the ___________ chain.
Q4) Which of the following is a driver of wireless growth?
A) Universal access to information and applications
B) The invention of the micro hard drive
C) GIS
D) All of the above
Q5) _________ technology means the technology can travel with the user, but it is not necessarily in real-time.
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