Information Systems for Managers
Final Exam Questions
Course Introduction
This course explores the fundamental principles and strategic applications of information systems within modern organizations. Designed for managers, it provides an in-depth understanding of how information systems support decision-making, streamline business processes, and foster competitive advantage. Key topics include the role of information technology in organizations, data management, systems development, cybersecurity, and ethical considerations. Through real-world case studies and practical exercises, students will learn to analyze, evaluate, and implement information systems that align with organizational goals, ultimately preparing them to lead digital transformation initiatives effectively.
Recommended Textbook
Business Driven Technology 6th Edition by Paige Baltzan
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1537 Verified Questions
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Page 2
Chapter 1: Business Driven Technology
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Q1) The department within a company that supports sales by planning,pricing,and promoting goods or services is called ___________.
A) sales
B) operations Management
C) accounting
D) marketing
Answer: D
Q2) Information technology equals business success and innovation.
A)True
B)False
Answer: False
Q3) Consider a home theater system.Which of the following represents the feedback?
A) The DVD player, DVD movie, speakers, TV, and electricity.
B) Playing the movie, including the audio through the speakers and the video on the TV.
C) A message stating that the disk is dirty and cannot be played.
D) Spinning the disk to play, pause, rewind, or fast forward.
Answer: C
Q4) A __________ is a collection of parts that link to achieve a common purpose. Answer: system
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Chapter 2: Identifying Competitive Advantages
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Q1) Explain why competitive advantages are temporary.
Answer: A competitive advantage is a feature of a product or service on which customers place a greater value than they do on similar offerings from competitors.Competitive advantages provide the same product or service either at a lower price or with additional value that can fetch premium prices.Unfortunately,competitive advantages are typically temporary,because competitors often quickly seek ways to duplicate them.In turn,organizations must develop a strategy based on a new competitive advantage.Ways that companies duplicate competitive advantages include acquiring the new technology,copying business processes,and hiring away employees.
Q2) When applying Porter's three generic strategies,Tiffany & Co.has a competitive scope and cost strategy that is a __________.
A) broad market, high cost strategy
B) narrow market, low cost strategy
C) narrow market, high cost strategy
D) broad market, low cost strategy
Answer: C
Q3) Focused strategies concentrate on either cost leadership or ___________.
Answer: differentiation
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Chapter 3: Strategic Initiatives for Implementing Competitive Advantages
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Q1) What is business process reengineering?
A) The analysis and redesign of workflow within and between enterprises.
B) A standardized set of activities that accomplish as specific task, such as processing a customer's order.
C) Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations.
D) None of these.
Answer: A
Q2) Budget forecasting is a __________-facing process.
Answer: business
Q3) Supply chain management involves the management of ___________ flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability.
Answer: information
Q4) Enterprise resource planning systems ______________ all departments and functions throughout an organization into a single IT system.
Answer: integrate
Page 5
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Chapter 4: Measuring the Success of Strategic Initiatives
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Q1) What is a management system,in addition to a measurement system,that enables organizations to clarify their vision and strategy and translate them into action?
A) The balanced cycle time
B) Porter's five forces
C) Porter's three generic strategies
D) The balanced scorecard
Q2) _________ MIS metrics measure the impact MIS has on business processes and activities,including customer satisfaction and conversion rates.
Q3) Explain the interrelationships of efficiency and effectiveness metrics.
Q4) Describe how an organization should determine the efficiency and effectiveness of its website.
Q5) What type of metrics includes number back order,customer order promised cycle time,and customer order actual cycle time?
A) CRM metrics
B) SCM metrics
C) BPR metrics
D) ERP metrics
Q6) A large amount of website _______ does not necessarily indicate large sales.
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Chapter 5: Organizational Structures That Support
Strategic Initiatives
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Q1) List and describe the four common IT-related strategic positions.
Q2) __________ is the right to be left alone when you want to be,to have control over your own personal possessions,and to not be observed without your consent.
Q3) Information security is a broad term encompassing the protection of information from accidental or intentional misuse by persons inside or outside an organization.
A)True
B)False
Q4) One of the main ingredients in trust is privacy.
A)True
B)False
Q5) What first-ever national appointment was made by President Barack Obama?
A) National Chief Security Officer
B) National Chief Privacy Officer
C) National Chief Technology Officer
D) All of these
Q6) Describe the relationship between ethics and privacy.
Q7) Explain how HIPAA protects individuals' health records.
Q9) Discuss the reasons why privacy issues lose trust for businesses. Page 7
Q8) ________ software is manufactured to look like the real thing and sold as such.
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Page 8
Chapter 6: Valuing Organizational Information
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Q1) Which of the following implies that aggregate or summary information is in agreement with detailed information?
A) Uniqueness
B) Completeness
C) Consistency
D) Accuracy
Q2) Organizational information comes at different levels and in different formats and granularities.
A)True
B)False
Q3) What is a real-time system?
A) Provides immediate, up-to-date real-time information.
B) Provides real-time information in response to requests.
C) Encompasses all organization information, and its primary purpose is to support the performance of managerial analysis tasks.
D) Encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performance of daily operational tasks.
Q4) List the four primary sources of low-quality information.
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9
Chapter 7: Storing Organizational Information-Databases
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Q1) Relational integrity constraints are rules that enforce basic and fundamental information-based constraints.
A)True
B)False
Q2) Evaluate the advantages of the relational database model.
Q3) What is an interactive website kept constantly updated and relevant to the needs of its customers through the use of a database?
A) Customer-driven website
B) Data-driven website
C) Customer-driven database
D) Data-driven database
Q4) Which of the following measures how quickly a system performs a certain process or transaction?
A) Scalability
B) Performance
C) Redundancy
D) Information integrity
Q5) The ___________ database model is a type of database that stores its information in the form of logically related two-dimensional tables.
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Chapter 8: Accessing Organizational Information-Data Warehouse
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Q1) A(n)__________ is a particular attribute of information.
Q2) A data __________ contains a subset of data warehouse information.
Q3) Data information in a data warehouse contains layers of columns and rows,and this is known as __________ databases.
Q4) Why would a business use a data warehouse that offers strategic level,external,integrated,and historical information?
A) Identify trends.
B) Make projections.
C) Decide key business issues.
D) All of these.
Q5) What do data warehouses support?
A) OLAP
B) Analytical processing
C) OLTP
D) OLAP and analytical processing
Q6) Which of the following occurs during data cleansing?
A) Clean missing records.
B) Clean redundant records.
C) Clean inaccurate data.
D) All of these. Page 11
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Chapter 9: Enabling the Organization-Decision Making
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Q1) Which system differentiates an executive information system from a decision support system and a transaction processing system?
A) Order processing system
B) Manufacturing system
C) Stock market information system
D) Transportation system
Q2) What integrates information from multiple components and tailors the information to individual preferences?
A) Drill-down
B) Sensitivity analysis
C) What-if analysis
D) Digital dashboard
Q3) A(n)___________ is a simplified representation or abstraction of reality.
Q4) A(n)_________ agent is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users.
Q5) Describe the three capabilities commonly offered by an EIS.
Q6) A(n)_____________ bot is software that will search several retailer websites and provide a comparison of each retailer's offerings,including price and availability.
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Chapter 10: Extending the Organization-Supply Chain Management
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Q1) Deploy in incremental phases and measure and communicate success is one of the keys to success for SCM.
A)True
B)False
Q2) Consumer behavior,competition,visibility,and speed are the four changes resulting from advances in technology that are driving supply chains.
A)True
B)False
Q3) What is the ability to view all areas up and down the supply chain?
A) Bullwhip effect
B) Demand planning software
C) Supply chain visibility
D) Supply chain execution software
Q4) Make the sale to the ___________ is one of the keys to SCM success.
Q5) List and describe the components of a typical supply chain.
Q6) The __________ effect occurs when distorted product demand information passes from one entity to the next throughout the supply chain.
14
Q7) Summarize the best practices for implementing a successful supply chain management system.
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Chapter 11: Building a Customer-Centric
Organization-Customer Relationship Management
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Sample Questions
Q1) CRM allows an organization to accomplish all of the following except:
A) Provide better customer service.
B) Make call centers more efficient.
C) Complicate marketing and sales processes.
D) Help sales staff close deals faster.
Q2) Who did Business 2.0 rank as number one in the top 50 people who matter most in business?
A) Bill Gates
B) You - the business analyst
C) Michael Dell
D) You - the customer
Q3) ___________-office operations deal directly with the customers.
Q4) Which of the following is the first CRM implementation strategy?
A) Define information needs and flows.
B) Build an integrated view of the customer.
C) Clearly communicate the CRM strategy.
D) Implement in iterations.
Q5) The business world is shifting from customer focus to product focus.
A)True
B)False
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Chapter
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Q1) What is at the heart of any ERP system?
A) Information
B) Employees
C) Customers
D) Database
Q2) Sales,marketing,and customer service are the primary users of ______ systems.
Q3) In the past,departments made decisions independently of each other.
A)True
B)False
Q4) Which application are employees most likely to use?
A) CRM
B) SCM
C) ERP
D) All of these
Q5) Integrations are achieved by using ___________.
Q6) Who are the primary users of ERP systems?
A) Sales, marketing, customer service
B) Accounting, finance, logistics, and production
C) Customers, resellers, partners, suppliers, and distributors
D) All of these Page 16
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Chapter 13: Creating Innovative Organizations
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Q1) What is the difference between ecommerce and ebusiness?
A) Ecommerce includes Internet network effects. Ebusiness includes ecommerce and all activities related to internal and external business operations.
B) Ecommerce is buying and selling of goods or service online. Ebusiness includes ecommerce and all activities related to internal and external business operations.
C) Ecommerce includes ecommerce and all activities related to internal and external business operations. Ebusiness includes all of the of knowledge management systems.
D) Ebusiness is buying and selling of goods or service online. Ecommerce includes ecommerce and all activities related to internal and external business operations.
Q2) All of the following are types of website visitors except: A) Usability visitor
B) Unidentified visitor
C) Identified visitor
D) Unique visitor
Q3) A __________ technology is a new way of doing things that initially does not meet the needs of existing customers.
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Chapter 14: Ebusiness
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Q1) Which category below represents the three common forms of business operations,brick-and-mortar,click-and-mortar,and pure play?
A) C2B
B) C2C
C) B2C
D) All of these
Q2) John and Jenny have been saving for two years to take their six children on a vacation to Disneyworld.They are surprised to find out that airline tickets are far more expensive than they had anticipated.They decide to try to find cheaper tickets on Priceline,where they are allowed to set their own price they are willing to pay for the airline tickets.What form of ebusiness model are John and Jenny using?
A) C2C
B) B2B
C) C2B
D) B2C
Q3) Barnes and Noble is an example of a _________-and-mortar business.
Q4) One of the main challenges that ___________ faces is ensuring consumer protection,guarding consumers against unsolicited goods and invasion of privacy.
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Chapter 15: Creating Collaborative Partnerships
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Q1) Which of the following is not an example of explicit knowledge?
A) Patent
B) Trademark
C) Employee opinion
D) Marketing research
Q2) Which of the below focuses on user-generated content?
A) YouTube
B) Wikipedia
C) Netflix
D) All of these
Q3) What maps group contacts,identifying who knows each other and who works together?
A) Social network effects
B) Mashup networking analysis
C) Web network effects
D) Social networking analysis
Q4) Source code is software made available free for any third party to review and modify.
A)True
B)False
Page 20
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Chapter 16: Integrating Wireless Technology in Business
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Q1) _________ technology means the technology can travel with the user,but it is not necessarily in real time.
Q2) What refers to any type of electrical or electronic operation that is accomplished without the use of a "hard-wired" connection?
A) Wireless
B) Mobile
C) GPS
D) RFID
Q3) What company monitors the operation of its vending machines via wireless technology?
A) United Parcel Service
B) Amazon
C) FedEx
D) Dr Pepper/Seven Up Inc.
Q4) Explain how a wireless device can help an organization perform business anywhere,anyplace,anytime.
Q5) ________________ technology refers to any type of electrical or electronic operation that is accomplished without the use of a "hard-wired" connection.
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Chapter 17: Developing Software to Streamline Operations
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Q1) PMI stands for the Project Management Institute.
A)True
B)False
Q2) What is the systems development life cycle?
A) Involves establishing a high-level plan of the intended project and determining project goals.
B) Involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system.
C) Involves describing the desired features and operations of the system.
D) The overall process for developing information systems from planning and analysis through implementation and maintenance.
Q3) Planning,___________,design,development,testing,implementation,and maintenance are the seven phases in the SDLC.
Q4) Which of the following represents the phases in the SDLC?
A) Plan, analyze, design, test, maintain, develop, implement
B) Analyze, plan, design, test, develop, maintain, implement
C) Plan, analyze, design, develop, test, implement, maintain
D) Analyze, plan, develop, design, test, implement, maintain
Q5) Identify the business benefits associated with successful software development.
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Chapter 18: Methodologies for Supporting Agile Organizations
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Q1) Compare the waterfall methodology and the agile methodology.
Q2) Which of the following is not one of the four gates in the RUP methodology?
A) Inception
B) Collaboration
C) Construction
D) Transition
Q3) The traditional waterfall methodology is a sequential,activity-based process in which each phase in the SDLC is performed sequentially from planning through implementation and maintenance.
A)True
B)False
Q4) Which methodology is owned by IBM?
A) Scrum
B) XP
C) RAD
D) RUP
Q5) Summarize the different software development methodologies.
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Q6) Define the relationship between the systems development life cycle and software development methodologies.
Chapter 19: Managing Organizational Projects
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Q1) What is the outsourcing option that includes the closest location and direct customer control?
A) Onshore outsourcing
B) Nearshore outsourcing
C) Offshore outsourcing
D) None of these
Q2) Human resources is the most commonly outsourced function.
A)True
B)False
Q3) Which of the following is the most uncommon reason why companies outsource?
A) Tap outside sources of expertise.
B) Concentrate resources on core business.
C) Reduce headcount and related expenses.
D) Better manage the costs of internal processes.
Q4) A project ______________ is any measurable,tangible,verifiable outcome,result,or item that is produced to complete a project or part of a project.
Q5) Explain the triple constraint and its importance in project management.
Q6) Time,cost,and ___________ are the three primary variables in any project.
Q7) Explain the business benefits of outsourcing.
Page 24
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Chapter 20: Developing a 21st-Century Organization
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Q1) Which of the following was the original design for the Internet?
A) Email
B) Document exchange
C) Display of static content
D) All of these
Q2) What is the blending of computers and wireless telecommunications technologies with the goal of efficiently conveying information over vast networks to improve business operations?
A) Mobile commerce
B) Telematics
C) Electronic tagging
D) Radio frequency identification
Q3) IT infrastructure is the hardware,software,and telecommunications equipment that,when combined,provide the underlying foundation to support the organization's goals.
A)True
B)False
Q4) Explain how the integration of business and technology is shaping 21<sup>st</sup>-century organizations.
Q5) RFID uses ________ or passive tags in the form of chips or smart labels.
Page 25
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Chapter 21: Business Basics
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Q1) What involves preparing financial reports that provide information about the business's performance to external parties such as investors,creditors,and tax authorities?
A) Accounting
B) Bookkeeping
C) Financial accounting
D) Managerial accounting
Q2) Break-even analysis is the point at which revenues equal costs.
A)True
B)False
Q3) Define the relationship between sales and marketing,along with a brief discussion of the marketing mix.
Q4) For profit,corporations primarily focus on making money and all profits and losses are shared by the business owners.
A)True
B)False
Q5) Describe a transaction and its importance to the accounting department.
Q6) Identify the four primary financial statements used by most organizations.
Q7) List and describe the seven departments commonly found in most organizations.
Q8) ____________ are a distribution of earnings to shareholders.
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Chapter 22: Business Process
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Q1) Which of the following is not one of the three key steps involved in business process improvement?
A) Measure what matters to most customers.
B) Monitor the performance of key individuals.
C) Assign accountability for process improvement.
D) Monitor the performance of key business processes.
Q2) A set of one or more process models details the many functions of a system or subject area with graphics and text and its purpose is to:
A) Focus attention on the process model interfaces
B) Expose process detail quickly and in a controlled manner
C) Encourage inaccuracies in describing the process model
D) All of these
Q3) Which of the following is not a business process term?
A) Business process
B) Business process model
C) Business process model tools
D) Business process reengineering
Q4) Continuous process improvement model attempts to understand and _________ the current process,and make performance improvements accordingly.
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Chapter 23: Hardware and Software Basics
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Q1) A(n)____________ device is equipment used to send information and receive it from one location to another.
Q2) Explain the difference between primary and secondary storage.
Q3) Utility software provides additional functionality to the operating system.
A)True
B)False
Q4) List the common input,output,storage,and communication devices.
Q5) What is a complex instruction set computer chip?
A) The actual hardware that interprets and executes the program (software) instructions and coordinates how all the other hardware devices work together
B) Interprets software instructions and literally tells the other hardware devices what to do, based on the software instructions
C) A type of CPU that can recognize as many as 100 or more instructions, enough to carry out most computations directly
D) Performs all arithmetic operations (for example, addition and subtraction) and all logic operations (such as sorting and comparing numbers)
Q6) ____________ is the number of billions of CPU cycles per second.
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Chapter 24: Mis Infrastructures
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Q1) Explain the three components of an information MIS architecture.
Q2) Infrastructure architecture identifies where and how important information,like customer records,is maintained and secured.
A)True
B)False
Q3) ____________ is a backup operational mode in which the functions of a computer component (such as a processor,server,network,or database)is assumed by secondary system components when the primary component becomes unavailable through either failure or scheduled down time.
Q4) What is the primary difference between the different types of backup/recovery media?
A) Speed
B) Cost
C) Expense
D) All of these
Q5) Which of the following is not a characteristic of agile MIS infrastructure?
A) Flexibility
B) Scalability
C) Integrity
D) Performance
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Chapter 25: Networks and Telecommunications
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Q1) What refers to a type of cable composed of four (or more)copper wires twisted around each other within a plastic sheath?
A) Twisted-pair cable
B) Coaxial cable
C) Fiber-optic cable
D) Transmission control protocol/Internet protocol
Q2) Interoperability is the capability of two or more computer systems to share data and resources,even though they are made by different manufacturers.
A)True
B)False
Q3) Explain the need for interoperability and loose coupling in building today's IT systems.
Q4) File Transfer Protocol (FTP)allows files containing text,programs,graphics,numerical data,and so on to be downloaded off or uploaded onto a network.
A)True
B)False
Q5) Compare the two types of network architectures.
Q6) There are ____________ layers in the OSI model.
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Chapter 26: Information Security
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Q1) List and describe the three primary security areas.
Q2) _______________ is a hacker with criminal intent.
Q3) Trojan-horse virus hides inside other ________,usually as an attachment or a downloadable file.
Q4) Who breaks into other people's computer systems and just looks around or steals and destroys information?
A) White-hat hacker
B) Black-hat hacker
C) Hactivist
D) Script kiddies
Q5) Which of the following can be completed by encryption?
A) Switch the order of characters
B) Replace characters with other characters
C) Use a mathematical formula to convert the information into some sort of code
D) All of these
Q6) A(n)_________ is a type of virus that spreads itself,not only from file to file,but also from computer to computer.
Q7) _________-hat hackers work at the request of the system owners to find system vulnerabilities and plug the holes.
Page 31
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Chapter 27: Ethics
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Q1) Which of the following describes privacy?
A) The assurance that messages and data are available only to those who are authorized to view them.
B) Policies and procedures that address the ethical use of computers and Internet usage in the business environment.
C) The right to be left alone when you want to be, to have control over your own personal possessions, and to not be observed without your consent.
D) The principles and standards that guide our behavior toward other people.
Q2) _____________ is the legal protection afforded an expression of an idea,such as a song,book,or video game.
Q3) Workplace MIS monitoring tracks people's activities by such measures as number of keystrokes,error rate,and number of transactions processed. A)True B)False
Q4) The _________ of information act allows any person to examine government records unless it would cause an invasion of privacy.
Q5) The _________ Act restricts what information the federal government can collect.
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Chapter 28: Operations Management
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Questions
Q1) _______ planning focuses on long-range planning such as plant size,location,and type of process to be used.
Q2) Which of the following is not one of the modern quality control standards?
A) Six sigma quality
B) Malcolm Baldrige National Quality Awards
C) ISO 100
D) ISO 14000
Q3) Which type of operational planning uses global inventory management systems?
A) Strategic planning
B) Tactical planning
C) Operational planning and control
D) All of these depending on the industry
Q4) What uses sales forecasts to make sure that needed parts and materials are available at the right time and place in a specific company?
A) Transportation planning system
B) Distribution management system
C) Inventory management and control system
D) Materials requirement planning system
Q5) Define the term operations management.
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Chapter 29: Sustainable Mis Infrastructures
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16 Verified Questions
16 Flashcards
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Sample Questions
Q1) What refers to resources and applications hosted remotely as a shared service over the Internet?
A) Cloud Computing
B) Interoperability
C) Loose Coupling
D) Grid Computing
Q2) What is an aggregation of geographically dispersed computing,storage,and network resources,coordinated to deliver improved performance,higher quality of service,better utilization,and easier access to data?
A) Virtualization
B) Interoperability
C) Loose Coupling
D) Grid Computing
Q3) What is a model of software deployment,where an application is licensed for use as a service,provided to customers on-demand?
A) Cloud Computing
B) Software as a Service
C) Loose Coupling
D) Grid Computing
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Page 34
Chapter 30: Business Intelligence
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32 Flashcards
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Sample Questions
Q1) What is analysis latency?
A) The time duration to make data ready for analysis and loading the data into the database
B) The time from which data are made available to the time when analysis is complete
C) The time it takes a human to comprehend the analytic result and determine an appropriate action
D) None of these
Q2) Which type of BI conducts short-term analysis to achieve strategic goals?
A) Operational BI
B) Tactical BI
C) Strategic BI
D) All of these
Q3) Describe three types of data-mining analysis capabilities.
Q4) Describe the four categories of BI business benefits.
Q5) Which of the following represents market basket analysis?
A) Analyzes website information
B) Analyzes checkout scanner information
C) Detects customers' buying behavior
D) All of these
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Chapter 31: Global Information Systems
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Sample Questions
Q1) Which of the following is not a political business challenge?
A) Differences in social attitudes
B) Rules surrounding data transfer across national boundaries
C) Regulations surrounding data transfer across national boundaries
D) None of these
Q2) Which of the following is true in regards to the United States?
A) Information privacy is not highly legislated nor regulated
B) Information privacy is highly legislated and regulated
C) Information privacy is highly legislated, but not regulated
D) All of these depending on the type of information
Q3) What concerns the legal right or general expectation of individuals,groups,or institutions to determine for themselves when and to what extent information about them is communicated to others?
A) Transborder data flows
B) Deperimeterization
C) Information privacy
D) Information security
Q4) ____________ refers to the effects of geography on the economic realities of international business activities.
Q5) ____________ is the act of conforming,acquiescing,or yielding.
Page 36
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Chapter 32: Global Trends
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Sample Questions
Q1) Why is the global economy becoming more integrated?
A) Relaxed borders in the European Union
B) The Internet
C) International outsourcing
D) All of these
Q2) The world's population will double in the next 20 years.
A)True
B)False
Q3) What is trend monitoring?
A) When numerical data are available, a trend can be plotted to display changes through time and into the future
B) A trend is examined to identify its nature, causes, speed of development, and potential impacts
C) Trends viewed as particularly important in a specific community, industry, or sector are carefully monitored, watched, and reported to key decision makers
D) Complex systems can be modeled by means of mathematical equations and different scenarios can be run against the model to determine "what if" analysis
Q4) Identify the seven trends that will have the greatest impact on future business.
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