Information Systems for Managers
Final Exam
Course Introduction
Information Systems for Managers provides an in-depth understanding of how information systems support and influence organizational goals, decision-making, and operations. The course explores the strategic role of information technology in business, covering topics such as enterprise resource planning, data management, system development, and cybersecurity. Students will analyze case studies to assess how technology can provide competitive advantage and improve operational efficiency. Emphasis is placed on aligning IT systems with business strategy, managing digital transformation, and ethical considerations in information management. By the end of the course, students will be equipped to make informed decisions about selecting, implementing, and leveraging information systems within diverse managerial contexts.
Recommended Textbook
Essentials of MIS Global 11th Edition by Kenneth
C.; Laudon
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15 Chapters
1348 Verified Questions
1348 Flashcards
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Page 2
Chapter 1: Information Systems in Global Business Today
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Sample Questions
Q1) There is little variation in returns on IT investment across firms.
A)True
B)False
Answer: False
Q2) An example of a business using information systems to attain operational excellence is
A) Wal-Mart's Retail Link system.
B) the Mandarin Oriental hotel's customer-preference tracking system.
C) Verizon's Web-based digital dashboard.
D) Apple Inc.'s iPod.
E) Citibank's ATMs.
Answer: A
Q3) Which of the following are key corporate assets?
A) intellectual property, core competencies, and financial and human assets
B) production technologies and business processes for sales, marketing, and finance
C) knowledge and the firm's tangible assets, such as goods or services
D) time and knowledge
E) significant business relationships
Answer: A
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Page 3
Chapter 2: Global E-Business and Collaboration
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Sample Questions
Q1) Describe at least two benefits of using enterprise systems.
Answer: Enterprise systems integrate the firm's key business processes in sales, production, finance, logistics, and human resources into a single software system so that information can flow throughout the organization, improving coordination, efficiency, and decision making. These systems help create a more uniform organization in which everyone uses similar processes and information, and measures their work in terms of organization-wide performance standards. The coordination of the firm's key business processes allows the firm to respond more rapidly to customer demands.
Q2) You have been hired to work with 10 salespeople from different branches of a national business in creating an online training site for new sales employees. Identify six collaboration tools that are available to help the team work together. Which single tool would be the most helpful for the project, in your opinion, and why?
Answer: Collaboration tools include e-mail and instant messaging; social networking; wikis; virtual worlds, collaboration platforms such as virtual meeting systems, Google Apps/Google Sites. The most helpful of these might be a collaboration platform because it would enable people to have discussions, calendars, conferences, and share documents.
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Page 4
Chapter 3: Information Systems, Organizations, and Strategy
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Sample Questions
Q1) A competitive force challenging the publishing industry is
A) positioning and rivalry among competitors.
B) low cost of entry.
C) substitute products or services.
D) customers' bargaining power.
E) suppliers' bargaining power.
Answer: C
Q2) A(n) ________ is a collection of independent firms that use information technology to coordinate their value chains to collectively produce a product or service for a market.
A) value chain
B) support web
C) value web
D) consortium
E) firm network
Answer: C
Q3) Routines are also called standard operating procedures.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Ethical and Social Issues in Information Systems
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Sample Questions
Q1) Web beacons are tiny, invisible software programs hidden in e-mail messages and Web pages that are used to track and report a user's online behavior.
A)True
B)False
Q2) What are the steps in conducting an ethical analysis?
Q3) Which of the following is not one of the types of information gathered by Web site tracking tools?
A) health concerns
B) birthplace
C) income
D) purchases
E) marital status
Q4) Unlike regular browser cookies, Flash cookies
A) are installed only at the user's request.
B) are not stored on the user's computer.
C) cannot be easily detected or deleted.
D) monitor the user's behavior at a Web site.
E) are able to track much more of the user's personal information
Q5) Describe how a cookie works.
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Chapter 5: It Infrastructure and Emerging Technologies
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Sample Questions
Q1) Hypertext markup language specifies how text, graphics, video, and sound are placed on a Web page document.
A)True
B)False
Q2) TCO refers to the original cost of purchased technology: both hardware and software.
A)True
B)False
Q3) A(n) ________ is an integrated circuit to which two or more processors have been attached for enhanced performance and reduced power consumption.
A) multicore processor
B) legacy processor
C) scalable processor
D) aggregate circuit
E) green circuit
Q4) Briefly explain why corporations are increasingly interested in using Unix or Linux for their operating system.
Q5) What are the drawbacks of cloud computing?
Do you think these ever outweigh the benefits, and if so, in what cases?
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Chapter 6: Foundations of Business Intelligence: Databases and Information Management
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Sample Questions
Q1) NoSQL technologies are used to manage sets of data that don't require the flexibility of tables and relations.
A)True
B)False
Q2) A database server is software that handles all application operations between browser-based computers and a company's back-end business applications or databases.
A)True
B)False
Q3) List at least three conditions that contribute to data redundancy and inconsistency.
Q4) You work for a national car rental agency and want to determine what characteristics are shared among your most loyal customers. To do this, you will want to use data mining software that is capable of
A) identifying associations.
B) identifying clusters.
C) identifying sequences.
D) classification.
E) forecasting.
Page 8
Q5) List and describe three main capabilities or tools of a DBMS.
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Chapter 7: Telecommunications, the Internet, and Wireless Technology
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Sample Questions
Q1) Web browser software requests Web pages from the Internet using which protocol?
A) URL
B) HTTP
C) DNS
D) HTML
E) FTP
Q2) The method of slicing digital messages into parcels, transmitting them along different communication paths, and reassembling them at their destinations is called A) multiplexing.
B) packet shifting.
C) packet routing.
D) ATM.
E) packet switching.
Q3) Wikis allow visitors to change or add to the original posted material.
A)True
B)False
Q4) The Domain Name System (DNS) converts domain names to IP addresses.
A)True
B)False
Page 9
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Chapter 8: Securing Information Systems
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Sample Questions
Q1) Which of the following statements about the Internet security is not true?
A) The use of P2P networks can expose a corporate computer to outsiders.
B) A corporate network without access to the Internet is more secure than one that provides access.
C) VoIP is more secure than the switched voice network.
D) Instant messaging can provide hackers access to an otherwise secure network.
E) Smartphones have the same security weaknesses as other Internet devices.
Q2) In 2013, Panda Security reported approximately 30 million new kinds of malware strains.
A)True
B)False
Q3) ________ refers to all of the methods, policies, and organizational procedures that ensure the safety of the organization's assets, the accuracy and reliability of its accounting records, and operational adherence to management standards.
A) "Legacy systems"
B) "SSID standards"
C) "Vulnerabilities"
D) "Security policy"
E) "Controls"
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Page 10
Chapter 9: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
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Sample Questions
Q1) Customer service modules in CRM systems provide tools for
A) assigning and managing customer service requests.
B) capturing prospect and customer data.
C) identifying profitable and unprofitable customers.
D) managing sales prospect and contact information.
E) organizing effective marketing campaigns.
Q2) When tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company with
A) configuration tables.
B) Web services.
C) data dictionaries.
D) middleware.
E) customized plug-ins.
Q3) Capabilities of supply chain execution systems would not include
A) identifying the optimal transportation mode.
B) tracking the flow of finished goods.
C) managing materials.
D) managing warehouse operations.
E) managing the financial information involving all parties.
Q4) Identify two supply chain models. Which is better?
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Chapter 10: E-Commerce: Digital Markets, Digital Goods
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Sample Questions
Q1) Compared to traditional goods, digital goods have
A) greater pricing flexibility.
B) lower marketing costs.
C) higher production costs.
D) higher inventory costs.
E) lower menu costs.
Q2) An example of the market creator business model is eBay, a C2C auction site.
A)True
B)False
Q3) The Internet shrinks information asymmetry.
A)True
B)False
Q4) Describe the use of personalization and customization in e-commerce. What business value do these techniques have?
Q5) Net marketplaces may either support contractual purchasing based on long-term relationships with designated suppliers or short-term spot purchasing.
A)True
B)False
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Chapter 11: Managing Knowledge
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Sample Questions
Q1) Expert systems are expensive and time consuming to maintain because
A) their rule base is so complex.
B) they rely on equipment that becomes outdated.
C) their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules.
D) only the person who created the system knows exactly how it works, and may not be available when changes are needed.
E) it is difficult to program at this level of complexity without introducing software bugs.
Q2) Expert systems are the primary tools used for knowledge discovery.
A)True
B)False
Q3) A MOOC is
A) a type of online course.
B) an intelligent technique.
C) a virtual reality system.
D) a collaboration tool.
E) a type of knowledge work system.
Q4) Identify three important qualities or capabilities of knowledge work systems.
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Chapter 12: Enhancing Decision Making
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Sample Questions
Q1) Which of the following statements best describes the term business intelligence?
A) the infrastructure for collecting and managing business data
B) the tools and techniques used to analyze and understand business data
C) software developed exclusively for business management
D) information systems involved in business decision making
E) enterprise systems used to make business decisions
Q2) You would use location analytics to determine how best to route your deliveries of products to retail outlets.
A)True
B)False
Q3) A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group.
A) DSS
B) ESS
C) CDSS
D) GIS
E) GDSS
Q4) Backward sensitivity analysis software is used for goal seeking.
A)True
B)False
Page 14
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Chapter 13: Building Information Systems
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Sample Questions
Q1) A bank has reworked its mortgage application process so that several steps are handled by computer software, and some steps are combined to reduce bottlenecks in processing. The goal is to gradually improve its efficiency over time. This is an example of
A) automation.
B) rationalization of procedures.
C) paradigm shift.
D) business process redesign.
E) organizational change.
Q2) The entire system-building effort is driven by
A) organizational change.
B) feasibility studies.
C) the information value chain.
D) user information requirements.
E) available information technology.
Q3) A primary benefit of offshore outsourcing is that this can substantially reduce hidden costs.
A)True
B)False
Q4) Identify and describe each of the five systems' development approaches.
Page 15
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Chapter 14: Managing Projects
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Sample Questions
Q1) The principal capital budgeting models for evaluating information technology projects are the payback method, the accounting rate of return on investment (ROI), the net present value, and the
A) future present value.
B) internal rate of return.
C) external rate of return.
D) ROPM (real options pricing model).
E) present value of future cash flows
Q2) A user-designer ________ occurs when there is a difference in background, interests and priorities that impedes discussion and problem solving among users and IS specialists.
Q3) You are using a capital budgeting method to assess the worth of your company's new information system. Which of the following costs would you include in measuring the cash outflow?
A) increased sales of products
B) hardware and software expenditures
C) labor expenditures
D) reduced costs in production and operation
E) both B and C
Q4) The ________ is the part of the system that users interact with.
Page 16
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Chapter 15: Managing Global Systems
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Sample Questions
Q1) Global business drivers can be divided into two groups: general cultural factors and specific business factors.
A)True
B)False
Q2) Which types of systems are widely used by manufacturing and distribution firms to connect to suppliers on a global basis?
A) TPS systems
B) EDI systems
C) CRM systems
D) enterprise systems
E) management information systems
Q3) Describe the four main global strategies that form the basis for global firms' organizational structure.
Q4) Which of the following is not a specific challenge to global business systems?
A) shortages of skilled consultants
B) cultural expectations
C) different telecommunication standards
D) different data transfer speeds
E) unreliable phone networks
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