Information Systems for Managers
Final Test Solutions
Course Introduction
Information Systems for Managers explores the strategic role of information systems in modern organizations. The course examines how managers use information technology to achieve business objectives, streamline operations, improve decision-making, and gain competitive advantage. Topics include information system types, system development processes, data management, enterprise resource planning, digital transformation, cybersecurity, and ethical issues. Through case studies and practical examples, students learn to assess information system needs, manage technology projects, and align IT solutions with organizational goals.
Recommended Textbook
Essentials of MIS Global 11th Edition by Kenneth C.; Laudon
Available Study Resources on Quizplus
15 Chapters
1348 Verified Questions
1348 Flashcards
Source URL: https://quizplus.com/study-set/1498
Page 2
Chapter 1: Information Systems in Global Business Today
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/29710
Sample Questions
Q1) The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective?
A) customer and supplier intimacy
B) survival
C) operational excellence
D) improved decision making
E) new products and services
Answer: B
Q2) Computers make up the entirety of an information system.
A)True
B)False
Answer: False
Q3) The key elements of an organization are its structure, business processes, politics, culture, and ________.
Answer: people
Q4) ________ makes long-range strategic decisions about the firm's products and services.
Answer: Senior management
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Global E-Business and Collaboration
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/29711
Sample Questions
Q1) FWO's use of SharePoint for project management is an example of using information systems to achieve which business objective?
A) customer and supplier intimacy
B) survival
C) improved decision making
D) operational excellence
Answer: C
Q2) The term "management information systems" designates a specific category of information systems serving
A) integrated data processing throughout the firm.
B) transaction process reporting.
C) employees with online access to historical records.
D) the information technology function.
E) middle management functions.
Answer: E
Q3) The people who write an information system application's software instructions or code are called ________.
Answer: programmers
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Information Systems, Organizations, and Strategy
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/29712
Sample Questions
Q1) Mass customization offers individually tailored products or services using the same resources as mass production.
A)True
B)False
Answer: True
Q2) Which of the following best illustrates the use of information systems to focus on market niche?
A) A car manufacturer's Web site that lets you customize the features on the car you are purchasing.
B) A restaurant chain analyzing local sales figures to determine which menu items to serve.
C) A bookseller selling an e-book reader that reads only the bookseller's books.
D) A department store creating specialized products for preferred customers.
E) A clothes manufacturer expanding its offerings to new styles.
Answer: D
Q3) The value chain model classifies all company activities as primary activities.
A)True
B)False
Answer: False
Page 5
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Ethical and Social Issues in Information Systems
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/29713
Sample Questions
Q1) Malicious software that is installed secretly on your computer by other applications and that tracks your online movements is called spyware.
A)True
B)False
Q2) ________ are not held liable for the messages they transmit.
A) Regulated common carriers
B) Private individuals
C) Organizations and businesses
D) Elected officials
E) European ISPs
Q3) The strength of patent protection is that it
A) puts the strength of law behind copyright.
B) allows protection from Internet theft of ideas put forth publicly.
C) is easy to define.
D) provides a clear distinction between software and books.
E) grants a monopoly on underlying concepts and ideas.
Q4) The symptoms of technostress include aggravation and hostility toward humans.
A)True
B)False
Q5) Describe how a cookie works.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: It Infrastructure and Emerging Technologies
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/29714
Sample Questions
Q1) Explain why standards are so important in information technology. What standards have been important for the growth of Internet technologies?
Q2) Briefly explain why corporations are increasingly interested in using Unix or Linux for their operating system.
Q3) A set of self-contained services that communicate with each other to create a working software application is called
A) Web services.
B) EAI software.
C) SOA.
D) SOAP.
E) a software package.
Q4) How would you determine the market demand for your firm's IT services?
A) Perform a TCO analysis.
B) Benchmark your services.
C) Hold focus groups to assess your services.
D) Analyze sales returns on key investments.
E) Perform a stress test.
Q5) What is scalability?
Why is it essential to the success of the modern business firm?
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Foundations of Business Intelligence: Databases and Information Management
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/29715
Sample Questions
Q1) The DBMS programming language that end users and programmers use to manipulate data in the database is called CGI.
A)True
B)False
Q2) HTML has become the preferred method of communicating with back-end databases because it is a cross-platform language.
A)True
B)False
Q3) All of the following are technologies used to analyze and manage big data except A) cloud computing.
B) noSQL.
C) in-memory computing.
D) analytic platforms.
E) Hadoop.
Q4) The logical and physical views of data are separated in a DBMS. A)True B)False
Q5) OLAP is unable to manage and handle queries with very large sets of data. A)True B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Telecommunications, the Internet, and Wireless Technology
Available Study Resources on Quizplus for this Chatper
89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/29716
Sample Questions
Q1) The concept of a future Web in which it is commonplace for everyday objects to be connected, controlled or monitored over the Internet is called
A) the Internet of things.
B) the Semantic Web.
C) Internet2.
D) a 3-D Web.
E) Web 2.0.
Q2) In TCP/IP, IP is responsible for
A) disassembling and reassembling of packets during transmission.
B) establishing an Internet connection between two computers.
C) moving packets over the network.
D) sequencing the transfer of packets.
E) breaking messages down into packets.
Q3) The WiMax standard can transmit up to a distance of approximately
A) 30 meters.
B) 500 meters.
C) 30 miles.
D) 5 miles.
E) 70 miles.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Q4) How are RFID systems used in inventory control and supply chain management?
Chapter 8: Securing Information Systems
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/29717
Sample Questions
Q1) A Trojan horse
A) is software that appears to be benign but does something other than expected.
B) is a virus that replicates quickly.
C) is malware named for a breed of fast-moving Near-Eastern horses.
D) installs spyware on users' computers.
E) is a type of sniffer used to infiltrate corporate networks.
Q2) Social networking sites have become a new conduit for malware because
A) they are used by so many people.
B) they allow users to post media and image files.
C) they are especially vulnerable to social engineering.
D) they allow users to post software code.
E) they have poor user authentication.
Q3) Smaller firms may outsource some or many security functions to A) ISPs.
B) MISs.
C) MSSPs.
D) CAs.
E) PKIs.
Q4) What is a digital certificate? How does it work?
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/29718
Sample Questions
Q1) What additional complexities are faced in global supply chains?
How does the Internet help in managing global supply chains?
Q2) Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?
A) safety stock
B) continuous replenishment
C) just-in-time strategies
D) demand planning
E) perfect information
Q3) Concurrent supply chains are made possible by which technology?
A) ERP systems
B) the Internet
C) supply-chain management systems
D) just-in-time supply-chain technologies
E) extranets
Q4) Enterprise systems require fundamental changes in the way the business operates.
A)True
B)False
Q6) Identify and describe three major enterprise applications. Page 11
Q5) Identify five benefits of customer relationship management systems.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 10: E-Commerce: Digital Markets, Digital Goods
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/29719
Sample Questions
Q1) Which of the following best illustrates the sales revenue model?
A) eBay receives a small fee from a seller if a seller is successful in selling an item.
B) Epinions receives a fee after steering a customer to a participating Web site where he or she makes a purchase.
C) Flickr provides basic services for free, but charges a premium for advanced services.
D) Apple accepts micropayments for single music track downloads.
E) Netflix charges customers a monthly fee for access to its library of movies.
Q2) E-commerce refers simply to the use of the Internet and the Web to transact business.
A)True
B)False
Q3) In the affiliate revenue model, firms derive revenue by selling information or services through partner e-commerce sites.
A)True
B)False
Q4) What methods could a portal use to generate revenue? Which do you think might be most successful, and why?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 11: Managing Knowledge
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/29720
Sample Questions
Q1) ________ seeks to enhance human perception by combining a live direct view of the physical world with computer-generated images.
A) AR
B) VRML
C) CAD
D) KWS
E) LMS
Q2) What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?
A) fuzzy logic
B) intelligent agents
C) genetic algorithms
D) neural networks
E) CBR
Q3) Briefly outline the knowledge management value chain as it might apply to the online catalog system of a public library.
Q4) Expert systems are the primary tools used for knowledge discovery.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 12: Enhancing Decision Making
Available Study Resources on Quizplus for this Chatper
89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/29721
Sample Questions
Q1) All of the following managerial roles can be supported by information systems except A) figurehead.
B) resource allocator.
C) spokesperson.
D) disseminator.
E) entrepreneur.
Q2) An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of A) DSS.
B) MIS.
C) GIS.
D) GDSS.
E) BI.
Q3) What is a GIS?
Describe at least three ways in which a GIS could be used by modern business.
Q4) Describe the balanced scorecard model and its role in ESS.
Q5) Describe MIS and DSS and differentiate between them.
Q6) What is the business value of a DSS?
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 13: Building Information Systems
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/29722
Sample Questions
Q1) ________ is the process of changing from the old system to the new system.
A) Implementation
B) Conversion
C) Systems analysis and design
D) Programming
E) End user involvement
Q2) What is "responsive design" for mobile applications?
A) a design that responds to the user's needs
B) a design that responds to the user's location
C) a design that responds to the user's voice commands
D) a design that responds to the user's digital device and screen
E) a design that responds to the user's gestures
Q3) The system is not in production until conversion is complete.
A)True
B)False
Q4) The three main platforms for mobile apps are iPhone/iPad, iOS, and Android.
A)True
B)False
Q5) What is the business importance of managing the quality of business processes?
Describe two methods of quality management.
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Managing Projects
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/29723
Sample Questions
Q1) You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm's structure and operations?
A) information systems plan
B) internal integration report
C) sociotechnical design report
D) organizational impact analysis
E) strategic planning document
Q2) Formal planning and control tools
A) enable a project to have sufficient technical support for project management and development.
B) enable a project manager to properly document and monitor project plans.
C) portray a project as a network diagram with numbered nodes representing project tasks.
D) consist of ways to link the work of the implementation team with users at all organization levels.
E) enable senior management to track the development of systems.
Q3) The ________ is the part of the system that users interact with.
Q4) ________ methods rely on measures of cash flows into and out of the firm.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 15: Managing Global Systems
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/29724
Sample Questions
Q1) In developing countries, use of the Internet is limited by all of the following except A) use of mobile telephones.
B) high cost of PCs.
C) poor bandwidth capacity.
D) unreliable power grids.
E) political disruptions.
Q2) What are the four specific types of business challenges to global business systems? Which one do you think will be easiest to solve? Why?
Q3) The network systems structure is the most visible in ________ services.
A) production
B) financial
C) marketing
D) software design
E) administrative
Q4) The collapse of the Eastern block has retarded the growth of a world culture.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 18