Information Systems for Managers
Exam Questions
Course Introduction
Information Systems for Managers explores the strategic role of information systems in modern organizations, focusing on how managers can leverage technology to improve decision-making, efficiency, and competitiveness. The course covers key concepts such as information systems infrastructure, data management, cybersecurity, enterprise applications, and the alignment of IT strategies with business objectives. Students will analyze real-world case studies to understand the implementation challenges and ethical considerations of information systems, while developing skills to assess emerging technologies and drive digital transformation within their organizations.
Recommended Textbook
Information Technology for Management 10th Edition by Efraim Turban
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14 Chapters
1696 Verified Questions
1696 Flashcards
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Page 2
Chapter 1: Doing Business in Digital Times
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) ________ technology is an umbrella description covering several technologies that communicate within a limited distance.
Answer: Near-field communication (NFC)
Q2) What is the goal of business process reengineering (BPR)? Explain why simply applying IT to manual or outdated processes -- instead of reengineering those processes -- will not optimize them.
Answer: Methods and efforts to eliminate wasted steps within a process are referred to a business process reengineering (BPR).The goal of BPR is to eliminate the unnecessary non-value-added processes,then to simplify and automate the remaining processes to significantly reduce cycle time,labor,and costs.After unnecessary processes are identified and eliminated,the remaining ones are redesigned (or reengineered)in order to automate or streamline them.Simplifying processes naturally reduces the time needed to complete the process,which also cuts down on errors. Applying IT to a manual or outdated process will not optimize it because improving processes starts with determining whether or not they are still necessary.
Q3) Computers,databases,and network services are examples of IT _________.
Answer: Commodities
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Page 3
Chapter 2: Data Governance and IT Architecture Support
Long-Term Performance
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) A typical SLA in an informal agreement that describes levels of service using various attributes such as: availability,serviceability,performance,operations,billing,but not penalties associated with violations of such attributes.
A)True
B)False
Answer: False
Q2) A key benefit of virtualization is a reduction in the total cost of ownership - a VM costs 75% less to operate than a physical server over a 3 year period.
A)True
B)False
Answer: True
Q3) A ________ is an interactive application that aids managers in making decisions that would otherwise require a great deal of time to figure out.
Answer: Decision Support System (DSS)
Q4) _________ serve as the formal or informal contract or agreement defining the relationships between an organization and a vendor (supplier of cloud services).
Answer: Service-level agreements (SLA)
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Chapter 3: Data Management, Big Data Analytics, and Records Management
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Organizations that cannot afford the cost of a data warehouse,but want the benefits of online analytic processing invest in___________.
A)spreadsheets
B)big data
C)text mining
D)data marts
Answer: D
Q2) Data warehouses and data marts are optimized for all of the following except:
A)Transaction processing
B)Data mining
C)Business intelligence
D)Decision support
Answer: A
Q3) A ________ quantifies the relationship between variables,which reduces uncertainty.
Answer: decision model
Q4) An ad-hoc request for specific data or information from a database or warehouse is called a ______________.
Answer: Query
Page 5
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Chapter 4: Networks for Efficient Operations and Sustainability
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) Every device that communicates with a network must have a unique identifying
A)API
B)IP address
C)protocol
D)VoIP
Q2) Various types of wireless high-speed Internet connections that use portable modems,telephones or other devices are called _________ broadband.
A)Mobile
B)Fixed-line
C)3G mobile
D)4G mobile
Q3) IPv4 addresses have 4 groups of four alphanumeric characters,which allow for 2^32 or roughly 4.3 billion unique IP addresses.
A)True
B)False
Q4) _________ involves a dedicated connection between a source and a destination,such as when a voice call is placed between two landline telephones.
Page 6
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Chapter 5: Cybersecurity and Risk Management
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) When it comes to fraud committed by an organization's employees,the single most effective fraud prevention technique is _______.
A)Holding managers responsible for the actions of their employees
B)Peer monitoring (employees monitor each other)
C)Creating the perception that fraud will be detected and punished
D)A clearly written employee policy manual that explains unacceptable behaviors
Q2) In Cybersecurity terminology,a threat is defined as ________.
A)A weakness that threatens the confidentiality,integrity,or availability of data.
B)Something or someone that can damage,disrupt,or destroy an asset.
C)Estimated cost,loss,or damage that can result from an exploit.
D)Tools or techniques that take compromise a network.
Q3) A biometric control is an automated method of verifying the identity of a person,based on physical or behavioral characteristics.
A)True
B)False
Q4) In Cybersecurity terminology,a(n)_____________ is defined as the probability of a threat exploiting a vulnerability
Q5) Indicators of fraud are called __________.
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Chapter 6: Attracting Buyers With Search, Semantic, and Recommendation Technology
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) List three search technologies that impact business.Briefly explain the function of each.
Q2) Paid search listings are often referred to as pay-per-click (PPC)advertising.
A)True
B)False
Q3) Which factor is likely to influence a search engine's user satisfaction rating?
A)Keywords
B)Page titles
C)SERP click through rate
D)Site speed
Q4) Recommendation engines proactively identify products that have a high probability of being something the consumer might want to buy
A)True
B)False
Q5) Google claims to use over 200 clues to determine how it ranks pages.
A)True
B)False
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Q6) What is intent of black hat SEO tactics? How does Google attempt to deter websites from using black hat SEO tactics? List 2 examples of black hat SEO tactics.
Chapter 7: Mobile Technologies and Commerce
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) ________ is a social mention metric that measures the degree to which people who are talking about your brand will do so repeatedly.
A)Strength
B)Passion
C)Sentiment
D)Reach
Q2) ________ is a social mention metric that measures the tone of the conversation,which helps you understand if people are feeling positive,negative or neutral about the topic
Q3) Diigo and Delicious are ________ tools.
A)Social bookmarking
B)Research
C)Discussion group
D)synchronous communication
Q4) Twitter is a customer service channel.
A)True
B)False
Q5) ________ uses a variety of conventions and technologies that allow machines to understand the meaning of Web content.
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Chapter 8: Retail, E-Commerce, and Mobile Commerce Technology
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Once of the barriers to greater adoption of mobile commerce is consumer concern about privacy and security.
A)True
B)False
Q2) Web and mobile technologies have disrupted the business strategies of retailers as consumers can quickly and easily research product prices.What do retailers need to do to stay competitive given how empowered consumers have become?
A)Retailers need clear strategies to respond to the empowered consumer by price-matching or finding ways to offer greater value.
B)Retailers must implement data analytics to distinguish patterns in their best customers' shopping behavior.
C)Retailers need to reduce the number of sales channels so they are able to cut product prices.
D)Retailers need to offer free shipping and returns.
Q3) The primary e-sourcing methods are online auctions,RFQ processing,and private exchanges.
A)True
B)False
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Chapter 9: Effective and Efficient Business Functions
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) The basic functions performed by a POM system are gathering data on a load to be transported and matching those data to a historical routing guide.
A)True
B)False
Q2) Data from functional area ISs support enterprise apps,which include all of the following except ________.
A)BI
B)CRM
C)E-commerce
D)Operational performance
Q3) Transportation operations do not generate a high volume of transactional data,which makes managing the data from a mobile device easy.
A)True
B)False
Q4) HR apps are leased in __________ arrangements.
A)Social networks
B)ERM
C)SaaS
D)Virtual
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Chapter 10: Strategic Technology and Enterprise Systems
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) Many times seemingly well-planned projects fail and require extensive reworking because integration issues had not been properly planned.
A)True
B)False
Q2) Efficient,effective supply chains are fully dependent on SCM software,which depends on __________.
A)SaaS
B)ERP
C)up-to-date and accurate data
D)RFID
Q3) ________ is a social network geared toward enterprises and used by employees to collaborate across departments,locations,and business apps.
A)Microsoft Cloud
B)Oracle
C)SharePoint
D)Yammer
Q4) _______ operations are activities such as sales and advertising that are visible to customers
Q5) ________ operations are activities that support the fulfillment of orders.
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Chapter 11: Data Visualization and Geographic Information Systems
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) A _________ captures,manages,analyzes,and displays multidimensional geographic data,also called geospatial data.
Q2) A disadvantage of dashboards is that users need to log into multiple applications to see how the business is performing.
A)True
B)False
Q3) Data from operational data stores,business systems,external data (economic data,suppliers;information,competitors' activities),and real-time news feeds are integrated to generate an enterprise mashup.
A)True
B)False
Q4) In terms of benefits,mashup apps decrease __________ compared to traditional,custom software development.
A)IT implementation costs
B)System downtime
C)Computational errors
D)Interpretational errors
Q5) GIS can create maps with multiple layers of _______.
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Q6) Tag clouds represent the relative ________ of words and terms by their sizes.
Chapter 12: IT Strategy and Balanced Scorecard
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113 Flashcards
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Sample Questions
Q1) When selecting a vendor,two criteria to assess are experience and stability.
A)True
B)False
Q2) ________ is the ability to get data into and out of the cloud service.
Q3) __________ occurs when a client enters into a long-term contract with a vendor,the vendor changes financial terms at some point or overcharges for unanticipated enhancements and contract extensions.
A)Flexibility
B)Shirking
C)Poaching
D)Opportunistic repricing
Q4) Few companies today could realize their full-potential business value without updated ________.
A)IT investments made on the basis of immediate needs or threats.
B)IT infrastructures and services.
C)IT investments that are patches.
D)Reactive approaches to IT investments.
Q5) Cloud computing,SaaS,and other types of "as services" are examples of IT ________ strategies.
Page 14
Q6) What are the major reasons why organizations choose sourcing?
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Chapter 13: Project Management and SDLC
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Projects are subject to unanticipated and uncontrollable events so they need to have slack built into the schedule and budget.
A)True
B)False
Q2) Because scope creep is expensive,project managers impose controls on changes requested by users,which help to prevent runaway projects.
A)True
B)False
Q3) Project managers need to recognize the risk of __________,which is the piling up of small changes that by themselves are manageable,but collectively can cause significant project growth.
A)Over allocation
B)Critical path
C)Triple constraints
D)Scope creep
Q4) During project analysis,IT projects should be examined holistically-that is,in combination to identify investment synergies.This approach is known as ________ management.
Q5) A __________ is a type of bar chart that shows a project schedule.
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Chapter 14: Ethical Risks and Responsibilities of IT
Innovations
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Discrimination is prejudicial treatment that tends to be easy to prove.
A)True
B)False
Q2) Discuss the competing interests and tradeoffs at work when the issue is privacy.In your opinion,why are ethics important when there are numerous civil rights and privacy laws?
Q3) The term ________ refers to the phenomenon where social users are concerned about privacy,but their behaviors contradict these concerns to an extreme degree.
A)Facebook fallacy
B)Social denial
C)Privacy paradox
D)Media comfort
Q4) ________ means that every component in the IT architecture is backed up by an alternative in case it fails.
Q5) Bioprinting produces 3D biological objects or parts that are highly precise in shape and mechanical complexity.
A)True
B)False
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