Information Systems for Managers
Exam Materials
Course Introduction
Information Systems for Managers introduces the fundamental concepts, tools, and strategies associated with the use of information systems in organizational management. The course explores how information technologies support business processes, decision-making, and competitive advantage. Topics include systems design and development, data management, enterprise resource planning (ERP), e-business, and the ethical and security challenges of information management. Through case studies and practical applications, students learn to evaluate, implement, and manage information systems that align with organizational goals and drive business success.
Recommended Textbook
Using MIS 9th Edition by David M. Kroenke
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12 Chapters
1203 Verified Questions
1203 Flashcards
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Page 2
Chapter 1: The Importance of Mis
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Sample Questions
Q1) Gordon Moore was the inventor of Ethernet.
A)True
B)False Answer: False
Q2) In the five-component model of an information system, data is the bridge between the computer and the human sides.
A)True
B)False Answer: True
Q3) Changing personnel responsibilities to suit an information system is more disruptive to an organization than ordering additional hardware for the information system.
A)True
B)False Answer: True
Q4) According to Moore's Law, the number of transistors per square inch on an integrated chip doubles every 18 months.
A)True
B)False Answer: True
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Chapter 2: Collaboration Information Systems
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Sample Questions
Q1) An unstructured decision process is one for which there is no agreed-on decision-making method.
A)True
B)False
Answer: True
Q2) Which of the following is the least important characteristic of an effective collaborator?
A)willingness to enter difficult conversations
B)having experience as a collaborator
C)showing the ability to receive critical feedback
D)being skillful at giving negative feedback
Answer: B
Q3) Project plan and budget are prepared during the finalizing phase of project management.
A)True
B)False
Answer: False
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Chapter 3: Strategy and Information Systems
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Sample Questions
Q1) FunText is a company that owns an app used for text messaging. It recently offered a six month membership extension, to its existing customers, without any additional charges. Which competitive strategy is FunText trying to implement in this scenario?
A)creation of a new service
B)product differentiation
C)locking in customers
D)locking in suppliers
Answer: C
Q2) Focused differentiation occurs when ________.
A)better service is provided within an industry segment
B)there is limited competition in an industry
C)customers, of a niche segment, are provided low-cost products
D)product quality improves across an entire industry
Answer: A
Q3) In the value chain, customer service is concerned with inducing buyers to purchase the product and providing a means for them to do so.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Hardware, Software, and Mobile Systems
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Sample Questions
Q1) Define the terms personal computers, servers, and server farms.
Q2) Rebecca is one of the few reliable programmers of her organization who is authorized to work on a closed source project. The project will be especially useful to track the progress of outsourced activities. Which of the following statements is most likely to be true of Rebecca's project?
A)Only users and developers will be allowed to alter the source code of the project.
B)Anyone could obtain the source code for the project.
C)Only trusted programmers will be allowed to make changes to the project.
D)Programmers could alter the source code based on their interests and goals.
Q3) Which of the following statements is true about self-driving cars?
A)increased fuel consumption
B)expensive and complex
C)reduced car insurance cost
D)cause fewer accidents
Q4) Describe how native applications are developed.
Q5) An operating system is a program that controls a computer's resources.
A)True
B)False
Q6) Why are mobile systems important?
Page 6
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Chapter 5: Database Processing
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Sample Questions
Q1) Explain the functioning of browser applications.
Q2) A group of similar rows or records in a table is called a field.
A)True
B)False
Q3) Identify the first step in transforming a data model into a relational database design.
A)representing the entity relationships
B)normalizing the data and files
C)creating foreign keys
D)creating a table for each entity
Q4) A data integrity problem will occur only if ________.
A)a database has multiple administrators
B)data are duplicated in a database
C)the database is very complex
D)there are complex relationships between entities in a database
Q5) Which of the following is true of in-memory DBMS products?
A)They support or extend the relational model.
B)They do not provide acid transaction support.
C)They are a hotbed of development.
D)MongoDB is an in-memory DBMS product.
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Chapter 6: The Cloud
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Sample Questions
Q1) What is a computer network? What are the various types of networks?
Q2) To enable a seamless flow of data across the networks that comprise an internet, an elaborate scheme called a ________ is used.
A)layered protocol
B)virtual private network
C)three-tier system
D)remote access system
Q3) Which of the following is a characteristic of in-house hosting?
A)in-depth visibility of disaster preparedness
B)small capital requirements
C)industry-wide economies of scale
D)known cost structure
Q4) Wired LAN connections use a protocol standard called Ethernet to communicate.
A)True
B)False
Q5) Which of the following features distinguishes a LAN from a WAN?
A)A LAN connects computers in a single location.
B)A WAN has a limit on the number of users.
C)A WAN has low bandwidth.
D)A LAN has stringent hardware requirements.
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Chapter 7: Processes, Organizations, and Information Systems
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Sample Questions
Q1) Which of the following is performed by enterprise application integration?
A)It duplicates the data because each application has its own database.
B)It connects system "islands" via a new layer of software.
C)It prevents a gradual move to ERP.
D)It prevents existing applications from communicating and sharing data.
Q2) List the functions of enterprise application integration (EAI).
Q3) Tranbase Inc., a software firm, licensed an enterprise product to suit its needs. During the implementation stage, a number of differences were found between the product's characteristics and the needs of the organization. This challenge in implementing the enterprise system is an example of ________.
A)employee resistance
B)transition problems
C)requirement gaps
D)lack of collaborative management
Q4) What is the fundamental problem of information silos? How can this problem be remedied?
Q5) Structured processes are adaptive processes that change structure rapidly and readily.
A)True
B)False
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) Marco recently bought a smartphone from Bluetex, a leading electronics company. He was very disappointed with the low battery backup of the phone and posted his reviews on Facebook. Steve, one of Marco's friends, had had a similar experience with Bluetex, and he added to Marco's negative comments about the product. The primary risk Bluetex faces in this situation is the ________.
A)loss of control
B)loss of credibility
C)lack of privacy
D)lack of investment
Q2) Explain each element in the SLATES model.
Q3) The storage of ________ differentiates social media information systems (SMIS)from Web site applications.
A)secondary data
B)content data
C)connection data
D)continuous data
Q4) Define social media and social media information systems. Name the three SMIS organizational roles.
Q5) How do companies earn revenue from social media?
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) A ________ is a hierarchical arrangement of criteria that predict a classification or a value.
A)value chain
B)cluster analysis
C)decision tree
D)neural network
Q2) Cluster analysis is used to identify groups of entities that have similar characteristics.
A)True
B)False
Q3) Which of the following is an example of a measure in an OLAP report?
A)customer type
B)purchase date
C)sales region
D)average cost
Q4) Which of the following observations concerning expert systems is true?
A)These systems are not affected by any changes made to it.
B)These systems have lived up to the high expectations set by their name.
C)These systems are easy to develop and maintain.
D)These systems encode human knowledge in the form of If/Then rules.
Page 11
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Chapter 10: Information Systems Security
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Sample Questions
Q1) ________ present(s)the largest risk for an organization's infrastructure loss.
A)Employees' dissatisfaction
B)Natural disasters
C)Hackers
D)Competitors
Q2) One of the personal security safeguards is to use https at trusted, reputable vendors.
A)True
B)False
Q3) Cookies enable an individual to access Web sites without having to sign in every time.
A)True
B)False
Q4) Define encryption and explain symmetric and asymmetric encryption for computer systems.
Q5) A denial-of-service attack is launched when a hacker floods a Web server with millions of bogus service requests.
A)True
B)False
Q6) Describe six malware safeguards.
Page 12
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Chapter 11: Information Systems Management
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Sample Questions
Q1) Which of the following is a form of outsourcing?
A)ANP Infotech buying off-the-shelf software from a vendor
B)ANP Infotech customizing its information systems
C)ANP Infotech acquiring licensed manufacturing software from a vendor
D)ANP Infotech updating its data standards to protect its information assets
Q2) The information systems (IS)department determines the membership of a steering committee.
A)True
B)False
Q3) SFA Inc. has a team of ten information systems (IS)personnel. The personnel are kept busy throughout the day as they help employees solve even the most trivial issues. In which of the following ways can the employees assist the IS personnel in this scenario?
A)by learning basic computer skills
B)by sharing their passwords with others to use their help in solving those trivial issues
C)by installing security programs by themselves
D)by making hardware modifications
Q4) How does outsourcing help reduce costs?
Q5) Explain the major information systems (IS)planning functions.
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Chapter 12: Information Systems Development
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Sample Questions
Q1) If a defined project is determined to be feasible in the systems development life cycle (SDLC), the next step is to ________.
A)create and test components
B)form the project team
C)maintain the system
D)assess process results
Q2) An inventory is an example of a data repository.
A)True
B)False
Q3) Ryan is creating a Business Process Modeling Notation (BPMN)diagram for the manufacturing process of his organization. Which of the following should he use to represent the check inventory activity?
A)a dotted arrow
B)a rectangle
C)a diamond
D)a solid arrow
Q4) What are the phases of the systems development life cycle (SDLC)?
Q5) Describe the composition of a development team for an information system (IS).
Q6) Explain why process management is necessary for an organization.
Page 14
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