Information Systems for Managers Exam Bank
Course Introduction
Information Systems for Managers introduces students to the strategic role of information systems in modern organizations. The course explores how managers leverage information technology to support decision-making, improve business processes, and gain competitive advantage. Key topics include information system components, data management, business analytics, systems development, and emerging technologies. Through real-world case studies and practical applications, students learn how to align IT strategies with organizational goals, manage digital transformation, address ethical and security concerns, and foster innovation in a rapidly changing technological landscape.
Recommended Textbook
Experiencing MIS 4th Edition by David M. Kroenke
Available Study Resources on Quizplus
30 Chapters
1707 Verified Questions
1707 Flashcards
Source URL: https://quizplus.com/study-set/1255
Page 2
Chapter 1: The Importance of Mis
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/24762
Sample Questions
Q1) Which of the following is a valid reason for a company to create a new information system?
A)The company needs to project a modern image.
B)The company does not want to fall behind the technology curve.
C)The dynamic nature of the company has led to new requirements.
D)Most companies in the industry use information systems.
Answer: C
Q2) ________ involves making a reasoned analysis of an opportunity,envisioning potential solutions,evaluating those possibilities,and developing the most promising ones,consistent with the resources one has.
A)Abstraction
B)Experimentation
C)Systems thinking
D)Random sampling
Answer: B
Q3) Because of Moore's Law,any routine skill can be outsourced.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 3: Organizational Strategy information Systems and Competitive Advantage
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/24766
Sample Questions
Q1) Manufacturing systems use ________ to reduce inventory costs.
A)linkages
B)margins
C)value chains
D)support activities
Answer: A
Q2) What is the criterion on which business processes should run?
Answer: According to Porter,whether business processes are low-cost or high-service,these processes and systems must create sufficient value that they will more than cover their costs.If not,the margin of those systems will be negative.If a value chain's margin is negative,the company must make some change.Either the value must be increased,or the costs of the value chain need to be reduced.
Q3) A business that selects a differentiation strategy would ________.
A)add cost to an activity provided it has a positive margin
B)provide essential functions at lowest costs
C)imitate rival companies' strategy and products
D)aim to please stockholders with highest dividends
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Hardware and Software
Available Study Resources on Quizplus for this Chatper
82 Verified Questions
82 Flashcards
Source URL: https://quizplus.com/quiz/24768
Sample Questions
Q1) Magnetic and optical disks are nonvolatile.
A)True
B)False
Q2) List the four major operating systems and their usages.
Q3) A server farm can process only one service request per minute.
A)True
B)False
Q4) Which of the following is true of in-house custom-developed software?
A)They are less expensive than off-the-shelf software.
B)The organization has to tailor its applications to the software.
C)They are easy and comparatively cheap to make.
D)Custom-developed software require no adaption even if needs change.
Q5) An exabyte is 1,024 petabytes.
A)True
B)False
Q6) What is unique about Linux as an operating system?
Q7) Main memory is also called cache memory.
A)True
B)False
Q8) Differentiate between an operating system and an application program.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Database Processing
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/24770
Sample Questions
Q1) Which of the following is true of enterprise DBMS products?
A)Enterprise DBMS products are designed for small and simple database applications.
B)Enterprise DBMS products manage databases that span dozens of different magnetic disks.
C)Paradox is an example of an enterprise DBMS product.
D)The great bulk of databases in enterprise DBMS products have only a single user.
Q2) MySQL DBMS refers to software systems that support very high transaction rates processing relatively simple data structures,replicated on many servers in the cloud.
A)True
B)False
Q3) Enterprise DBMS products are designed for smaller,simpler database applications.
A)True
B)False
Q4) Bytes,which are characters of data,are grouped into rows.
A)True
B)False
Q5) What is a database application?
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Data Communication and the Cloud
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/24772
Sample Questions
Q1) What is an NIC? Why is it important to a LAN?
Q2) What is a VPN and how does it work?
Q3) The distinguishing characteristic of a LAN is ________.
A)that it connects at multiple locations
B)that it connects at a single location
C)that it is a network of networks
D)that all lines need not reside at the same geographic location
Q4) What is the difference between a Web server and a commerce server?
Q5) What are cable modems?
Q6) A ________ receives requests from users via the Web server,takes some action,and returns a response to the users via the Web server.
A)database server
B)commerce server
C)URL
D)Web farm
Q7) Which of the following protocols is commonly used by LAN?
A)IEEE 802.3
B)DSL
C)EVDO
D)WiMax
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Organizations and Information Systems
Available Study Resources on Quizplus for this Chatper
79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/24774
Sample Questions
Q1) The accounts payable system that is used by the accounts payable department is an example of departmental information systems.
A)True
B)False
Q2) What are the challenges that occur when implementing new enterprise systems?
Q3) The summation of all the problems of information silos leads to ________.
A)diseconomies of scope
B)increased costs for the organization
C)diminishing marginal returns
D)reduced organizational innovation
Q4) ________ is a major task when implementing enterprise systems.
A)Process blueprinting
B)Encapsulation
C)Module development
D)Gap identification
Q5) What are personal information systems?
Q6) What are common departmental applications?
Q7) Explain inter-enterprise information systems.
Q8) What are inherent processes?
Q9) What are enterprise information systems? Page 9
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 8: Social Media Information Systems
Available Study Resources on Quizplus for this Chatper
82 Verified Questions
82 Flashcards
Source URL: https://quizplus.com/quiz/24776
Sample Questions
Q1) Electronic data interchange is the use of information technology to support the sharing of content among networks of users.
A)True
B)False
Q2) Social media ________ are companies and other organizations that choose to support a presence on one or more SM sites.
A)outlets
B)sponsors
C)application providers
D)sectors
Q3) In the context of management,transcendence means loss of control of employees.
A)True
B)False
Q4) The strength of a relationship is the likelihood that the entity in the relationship will do something that benefits the organization.
A)True
B)False
Q5) Explain the data component of SMIS with respect to each of the three organizational roles.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 9: Business Intelligence Systems
Available Study Resources on Quizplus for this Chatper
85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/24778
Sample Questions
Q1) It is economical to create,staff,and operate data warehouses and data marts.
A)True
B)False
Q2) Which of the following problems is particularly common for data that have been gathered over time?
A)wrong granularity
B)nonintegration
C)inconsistency
D)missing values
Q3) ________ data is data in the form of rows and columns.
A)Granulated
B)Structured
C)Integrated
D)Problematic
Q4) ________ is the application of statistical techniques to find patterns and relationships among data for classification and prediction.
A)Data encryption
B)Data warehousing
C)Data mining
D)Data integration
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 10: Information Systems Development
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/24780
Sample Questions
Q1) The software community has done much work to improve software development forecasting; therefore,scheduling and budgeting for new,large-scale systems is no longer problematic.
A)True
B)False
Q2) In a ________ installation,the new system runs alongside the old one until it has been tested and is fully operational.
A)pilot
B)parallel
C)phased
D)plunge
Q3) Adding more people to a late systems development project will make the project later because ________.
A)allocating tasks becomes easier
B)training new people slows down team members
C)analyzing the system requirements becomes complex
D)budgeting project costs becomes complicated
Q4) One of the major challenges in systems development is changing technology. A)True
B)False
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Information Systems Management
Available Study Resources on Quizplus for this Chatper
78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/24782
Sample Questions
Q1) Describe the responsibilities of a systems analyst,a computer technician,and a network administrator.
Q2) The IS department is responsible for adapting infrastructure and systems to the new business goals.
A)True
B)False
Q3) Of the following sentences,which one describes the operations group in an IS department?
A)The operations group will be staffed primarily by systems analysts who work with users,operations,and vendors to acquire and install licensed software and to set up the system components around that software.
B)The purpose of the operations group is to protect data and information assets by establishing data standards and data management practices and policies.
C)The operations group manages the process of creating new information systems as well as maintaining existing information systems.
D)An important function for the operations group is to monitor user experience and respond to user problems.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 12: Collaboration Information Systems for Decision
Making, Problem Solving, and Project Management
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/24763
Sample Questions
Q1) Differentiate between project data and project metadata.
Q2) Differentiate between cooperation and collaboration with examples.
Q3) Which of the following tasks is performed during the planning phase of project management?
A)assign tasks
B)prepare archival documents
C)establish team rules
D)solve problems
Q4) Which of the following is true of project metadata?
A)Project metadata is data that is part of the collaboration's work product.
B)Project metadata are subject to iteration and feedback.
C)A document that describes a recommended solution is project metadata for a problem-solving project.
D)For a team that is designing a new product,design documents are examples of project metadata.
Q5) Which of the following is true of students working collaboratively?
A)They merge their independent work for grading purposes.
B)They work to accomplish their assignment independently.
C)They divide the work into separate assignments for each student.
D)They provide feedback to one another on the ideas.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Collaborative Information Systems for Student Projects
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/24765
Sample Questions
Q1) Systems that provide version management track changes to documents and provide features and functions to accommodate concurrent work.
A)True
B)False
Q2) Which of the following is a content sharing technique in which the sender does not have any control or record of changes made to the shared content?
A)email with attachments
B)Windows Live SkyDrive
C)Google Drive
D)wikis
Q3) The good collaboration tool set includes content management and control,workflow control,online meetings in which participants can view shared whiteboards,applications,and monitors.
A)True
B)False
Q4) Explain version control with a simple example.
Q5) Explain synchronous and asynchronous communications in organizations with examples.
Q6) What is version management and why is it important?
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 15: Introduction to Microsoft Excel 2010
Available Study Resources on Quizplus for this Chatper
41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/24767
Sample Questions
Q1) In Excel,if you click the center icons in the ________ section of the ribbon,the labels will appear centered both horizontally and vertically in the cell.
A)Number
B)Alignment
C)Styles
D)Editing
Q2) A ________ is a table of data having rows and columns.
A)spreadsheet
B)matrix
C)gridline
D)library
Q3) Orientation refers to whether the worksheet is printed upright or sideways on the page.
A)True
B)False
Q4) Explain the process of naming the rows,columns,and cells in Microsoft Excel.
Q5) Explain the process of inserting rows and columns in Microsoft Excel.
Q6) What are the different ways of entering data into an Excel worksheet?
Q7) The real power of Excel lies in its amazing computational capability.Explain.
Page 18
To view all questions and flashcards with answers, click on the resource link above.
Chapter 16: Database Design
Available Study Resources on Quizplus for this Chatper
41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/24769
Sample Questions
Q1) Maximum cardinality in an E-R diagram refers to ________.
A)the maximum number of relationships possible in a diagram
B)the maximum number of entities that can be involved in a relationship
C)the maximum number of constraints possible for a particular relationship
D)the maximum number of attributes an entity can have
Q2) Normalized tables eliminate ________.
A)data redundancy
B)data duplication
C)data entry
D)data conversion
Q3) Database practitioners classify tables into various ________ according to the kinds of problems they have.
A)entities
B)cardinalities
C)normal forms
D)attributes
Q4) The general goal of normalization is to construct tables such that every table has a single topic or theme.
A)True
B)False
Page 19
To view all questions and flashcards with answers, click on the resource link above.
Chapter 17: Using Microsoft Access 2010
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/24771
Sample Questions
Q1) In Microsoft Access,users must drag the foreign key in one table to the primary key in another table to enforce a relationship.
A)True
B)False
Q2) To create a report with data from two or more tables,we must use the ________.
A)Report Wizard
B)Navigation tab
C)Report Design
D)Share Point lists
Q3) In Access,records can be deleted by clicking the down arrow next to Delete and selecting Delete Record,which is present in the Records section of the ________ tab.
A)Database Tools
B)Home
C)Fields
D)File
Q4) Before using any DBMS,the user should have created a data model from the users' requirements.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 18: Using Excel and Access Together
Available Study Resources on Quizplus for this Chatper
41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/24773
Sample Questions
Q1) Which of the following procedures must be used to create a named range for a data in Access?
A)highlight the required data click the Formulas tab click Define Name in the Defined Names section enter a suitable name
B)highlight the required data click the Home tab click Insert Name in the Cells section enter a suitable name
C)highlight the required data click the Data tab click Connections in the Connections section enter a suitable name
D)highlight the required data click the Design tab click Property Sheet in the Show/Hide section enter a suitable name
Q2) To create a column chart,the data is highlighted and the Column option in the Charts section of the Insert tab is selected.
A)True
B)False
Q3) Explain the procedure for creating graphs in Microsoft Excel.
Q4) Delimited text files cannot be imported into either Excel or Access.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 19: Mobile Systems
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/24775
Sample Questions
Q1) ________ data is data that the device requests from the server.
A)Nonlinear
B)Linear
C)Pull
D)Push
Q2) What are mobile systems?
Q3) Thin-client mobile applications are developed using professional programming languages,such as Objective-C and VB.Net.
A)True
B)False
Q4) Some mobile applications provide ________ chrome,meaning it pops up in the display when appropriate.
A)context-sensitive
B)time-oriented
C)data-sensitive
D)object-oriented
Q5) State the advantages and disadvantages of employee use of mobile systems at work.
Q6) What is just-in-time data?
Q7) Differentiate between native and thin-client mobile applications.
To view all questions and flashcards with answers, click on the resource link above. Page 22
Chapter 20: Functional Applications
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/24777
Sample Questions
Q1) Which of the following is a function of human resources applications?
A)performance evaluation
B)maintaining credit status
C)tracking product interests
D)maintaining history of contacts
Q2) The treasury management module of the accounting application ________.
A)helps the company manage inflows and outflows of cash
B)tracks amounts owed to the company by its customers and manages collections
C)assists management in quantifying goals for revenues and expenses
D)manages retained earnings,dividends payments,and long-term financing
Q3) Which of the following is a function of the manufacturing-planning application?
A)supporting/evaluating policy
B)creating and maintaining bill of materials
C)scheduling and controlling machines in accordance with production schedules
D)creating and maintaining master production schedules
Q4) The sales lead-tracking IS is an example of a functional system.
A)True
B)False
Q5) Explain the functions of the order entry and order management modules of operations applications.
Page 23
To view all questions and flashcards with answers, click on the resource link above.
Chapter 21: Enterprise Resource Planning ERP systems
Available Study Resources on Quizplus for this Chatper
41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/24779
Sample Questions
Q1) Which of the following factors forms a major point of difference between companies of different sizes,in terms of ERP?
A)relevance of ERP systems
B)value chains
C)availability of skilled IT staff
D)basic business processes
Q2) Microsoft relies heavily on its internal salesforce to create customer solutions using the Dynamics platform.
A)True
B)False
Q3) Explain ERP application programs.
Q4) A trigger is a ________.
A)computer program stored within the database that runs to keep the database consistent when certain conditions arise
B)computer program stored in the database that is used to enforce business rules
C)set of inherent procedures in an ERP solution that implement standard business processes
D)programming paradigm that describes computation in terms of statements that change a program state
To view all questions and flashcards with answers, click on the resource link above. Page 24
Chapter 22: Supply Chain Management
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/24781
Sample Questions
Q1) Supply chain profitability is the difference between the sum of the revenue generated by the supply chain and the sum of the costs that all organizations in the supply chain incur to obtain that revenue.
A)True
B)False
Q2) Which of the following statements about inventory is true?
A)Managing an inventory requires balancing between availability and cost.
B)Inventory includes raw materials and excludes finished goods.
C)Inventory management decisions are limited to the size of the inventory.
D)Managing inventory focuses on order frequency and not the size of reorders.
Q3) Because of the nature of the bullwhip effect,________ face maximum variation in demand.
A)suppliers
B)manufacturers
C)distributors
D)retailers
Q4) Erratic consumer demand is the major reason for the bullwhip effect.
A)True
B)False
Q5) Explain the bullwhip effect with an example.
Page 25
To view all questions and flashcards with answers, click on the resource link above.
Chapter 23: Hyper-Social Organizations and Knowledge Management
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/24783
Sample Questions
Q1) Sensing involves identifying the structure,goals,and dynamic of communities with which you want to relate.
A)True
B)False
Q2) Content management systems are rule-based systems that encode human knowledge in the form of If/Then rules.
A)True
B)False
Q3) Which of the following dynamic process activities involves creating relationships with different communities?
A)activate
B)sense
C)measure
D)engage
Q4) Social media enables people to form communities based on common interests.
A)True
B)False
Q5) What are content management systems? Define any three challenges of content management.
To view all questions and flashcards with answers, click on the resource link above. Page 26
Chapter 24: Database Marketing
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/24785
Sample Questions
Q1) If a customer has an RFM score of 113,which of the following actions should be implemented by the sales team?
A)should attempt to up-sell more expensive goods to this customer
B)should contact this customer immediately
C)should not waste any time on this customer
D)should set up an automated contact system for this customer
Q2) Describe the process of conducting RFM analysis.
Q3) In market-basket terminology,the ratio of confidence to the base probability of buying an item is called ________.
A)cohesion
B)support
C)confidence
D)lift
Q4) In market-basket analysis terminology,confidence refers to the probability that two items will be bought together.
A)True
B)False
Q5) What is a market-basket analysis?
Q6) What is database marketing?
To view all questions and flashcards with answers, click on the resource link above.
Chapter 25: Reporting Systems and OLAP
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/24786
Sample Questions
Q1) Alerts generated on the basis of user notification are not treated as reports.
A)True
B)False
Q2) A report on current stock prices is an example of a static report.
A)True
B)False
Q3) Reporting systems use the ________ to prepare and deliver reports to the proper users on a timely basis.
A)index
B)directory
C)metadata
D)register
Q4) The purpose of ________ is to define who receives what reports,when,and by what means.
A)report management
B)report authoring
C)report finishing
D)report pitching
Q5) Describe online analytical processing.
Q6) What is an OLAP cube?
To view all questions and flashcards with answers, click on the resource link above. Page 28
Chapter 26: Geographic Information Systems
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/24787
Sample Questions
Q1) A geographic information system (GIS)is an information system that captures,stores,analyzes,and displays ________ data.
A)geospatial
B)geosynchronous
C)geological
D)geometric
Q2) A ________ is a geographic boundary set up within a GIS.
A)dominion
B)geofence
C)zone
D)geocode
Q3) ________ employ GIS to help solve a problem.
A)Developers
B)Field personnel
C)Business intelligence users
D)Operations personnel
Q4) A business that wants to view a map of a customer's location is a business intelligence user.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 29
Chapter 27: Systems Development Project Management
Available Study Resources on Quizplus for this Chatper
38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/24788
Sample Questions
Q1) ________ is the process by which users agree to one set of conditions,then add a bit more,then add a bit more,and so forth.
A)Requirements creep
B)Diseconomies of scale
C)Configuration control
D)Coordination
Q2) Documents,designs,prototypes,data models,database designs,working data entry screens,and the like are examples of deliverables in a systems development project.
A)True
B)False
Q3) The PMBOK Guide does not describe the details of each practice or technique but instead,identifies those practices that are known to be effective for different situations and briefly describes their use.
A)True
B)False
Q4) What are the characteristics of large-scale systems development projects?
Q5) What is a critical path? How is a critical path analysis done?
To view all questions and flashcards with answers, click on the resource link above.
Chapter 28: Agile Development
Available Study Resources on Quizplus for this Chatper
34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/24789
Sample Questions
Q1) The SDLC processes are designed to frequently deliver a working version of the product.
A)True
B)False
Q2) The SDLC gained popularity when the U.S.Department of ________ stipulated that it would be used for all software development contracts.
A)Defense
B)Education
C)Agriculture
D)Commerce
Q3) According to agile development methodologies,testing never involves the business customer.
A)True
B)False
Q4) "Extreme programming" is an alternative to the SDLC.
A)True
B)False
Q5) "Test as you go" is a principle of the SDLC.
A)True
B)False
Page 31
To view all questions and flashcards with answers, click on the resource link above.
Chapter 29: Business Process Management
Available Study Resources on Quizplus for this Chatper
32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/24790
Sample Questions
Q1) A company stops stocking an item but procures it directly from the manufacturer.This implies that the company has made a change in its ________.
A)product line
B)supply chain
C)credit policy
D)distribution structure
Q2) A procedure is a component of an information system and is embedded within a process activity.
A)True
B)False
Q3) How can a change in customers,product lines,and supply chains affect business processes?
Q4) In which of the following types of BPM scopes does problem resolution occur via committee and policy?
A)informal
B)departmental
C)interenterprise
D)enterprise
Q5) Describe business process management (BPM)in brief.
To view all questions and flashcards with answers, click on the resource link above. Page 32