Information Systems for Managers
Exam Answer Key
Course Introduction
Information Systems for Managers explores the critical role information systems play in managing organizations effectively in the digital era. The course covers core concepts such as systems theory, types of information systems, enterprise applications, and the strategic value of IT. It examines how managers can leverage information systems for decision-making, process improvement, and competitive advantage while addressing challenges related to data security, privacy, and ethical considerations. Practical case studies are used to illustrate the impact of information systems on business operations, organizational structure, and strategy, equipping managers with the knowledge to align technology with business goals.
Recommended Textbook
Principles of Information Systems 12th Edition by Ralph Stai
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Chapter 1: An Introduction to Information Systems
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Sample Questions
Q1) Information and data are essentially the same thing.
A)True
B)False
Answer: False
Q2) A(n) _____ is an organized collection of facts and information, typically consisting of two or more related data files.
Answer: database
Q3) A business transaction executed electronically between a consumer and a public sector organization is a form of _____.
Answer: electronic commerce (e-commerce)
electronic commerce
e-commerce
Q4) A(n) _____ is a set of integrated programs that manages the vital business operations for an entire multisite, global organization.
Answer: enterprise resource planning (ERP) system
enterprise resource planning system
ERP system
Q5) _____ is the activity of creating or modifying information systems.
Answer: Systems development
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Chapter 2: Information Systems in Organizations
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Q1) A(n) _____ is a group of individuals whose members are distributed geographically, but who collaborate and complete work through the use of information systems technology.
Answer: virtual team
Q2) The _____ strategy for competitive advantage involves producing a variety of products, giving customers more choices, or delivering higher quality products and services.
Answer: differentiation
Q3) A traditional view of information systems holds that organizations use them to control and monitor processes and ensure effectiveness and efficiency.
A)True
B)False
Answer: True
Q4) Organizations cannot have many value chains.
A)True
B)False
Answer: False
Q5) A(n) _____is also known as a strategic partnership. Answer: strategic alliance
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Chapter 3: Hardware: Input, Processing, Output, and Storage Devices
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Q1) _____ is a hard disk drive storage device that is set up with its own network address and provides file-based storage services to other devices on the network.
A) The motherboard
B) A thin client
C) A storage area network (SAN)
D) Network-attached storage (NAS)
Answer: D
Q2) _____ means that data can be retrieved without the need to pass by other data in sequence.
Answer: direct access
Q3) A tablet computer is a low-cost, centrally managed computer with no internal or external attached drives for data storage.
A)True
B)False
Answer: False
Q4) _____ is a hypothesis stating that transistor densities on a single chip will double every two years.
Answer: Moore's Law
Page 5
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Chapter 4: Software: Systems and Application Software
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Q1) Information systems that operate within the workgroup sphere of influence support a firm in its interaction with customers, suppliers, shareholders, competitors, special-interest groups, the financial community, and government agencies.
A)True
B)False
Q2) Mac OS X is based on the _____ operating system.
Q3) A(n) _____ is a set of programming instructions and standards for one software program to access and use the services of another software program.
Q4) A set of rules associated with a programming language is known as _____.
Q5) An operating system with _____ capabilities allows a user to run more than one program to concurrently.
A) networking
B) hardware independence
C) memory management
D) multitasking
Q6) A(n) _____ is a defect in a computer program that keeps it from performing as its users expect it to perform.
Q7) Discuss the growth in mobile application software.
Page 6
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Chapter 5: Database Systems and Applications
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Q1) A collection of fields all related to a single object, activity, or individual is a(n) _____.
A) record
B) file
C) attribute
D) character
Q2) A database, a database management system, and the application programs that use the data make up a database environment.
A)True
B)False
Q3) Competitive intelligence is espionage.
A)True
B)False
Q4) Unstructured data comes from sources such as word-processing documents and scientific research.
A)True
B)False
Q5) A(n) ______ is an individual responsible for defining and implementing consistent principles for a variety of data issues.
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Chapter 6: Telecommunications and Networks
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Q1) _____ is a common form of guided transmission media that uses extremely thin strands of glass bound together in a sheathing and transmits signals with light beams.
Q2) _____ enables users to share a certain number of outside lines (trunk lines) to make telephone calls to people outside an organization.
A) ZigBee
B) Ultra wideband (UWB)
C) A modem
D) A private branch exchange (PBX)
Q3) Telecommuting is well suited for people who _____.
A) work as real estate agents
B) require frequent face-to-face interaction
C) need much supervision
D) have very short-term deadlines
Q4) When used for data transmission, coaxial cable falls in the middle of the guided transmission media in terms of cost and performance.
A)True
B)False
Q5) What is the National Do Not Call Registry. How does it work?
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Chapter 7: The Internet, Web, Intranets, and Extranets
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Q1) The ARPANET was eventually broken into two networks: _____, which included all military sites, and a new, smaller ARPANET, which included all the nonmilitary sites.
Q2) The Internet is migrating to Internet Protocol version 6 (IPv6), which uses _____ addresses to provide for many more devices.
A) 32-bit
B) 64-bit
C) 128-bit
D) 256-bit
Q3) The ancestor of the Internet was _____.
A) the MILNET
B) the ARPANET
C) Telnet
D) Web 1.0
Q4) Briefly explain the passing of packets over the Internet.
Q5) Entering the words red*blue as the keywords for a search engine will be interpreted as the words "red" and "blue" separated by one or more words.
A)True
B)False
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Chapter 8: Electronic and Mobile Commerce
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Q1) A(n) _____ is an electronic forum where manufacturers, suppliers, and competitors buy and sell goods, trade market information, and run back-office operations.
Q2) All credit card customers are protected by law from paying more than _____ for fraudulent transactions.
Q3) ______ involves consumers and businesses paying to purchase physical goods, information, or services that are posted or advertised online.
Q4) Why is mobile commerce (m-commerce) maturing much later in North America than in Western Europe and Japan?
Q5) Based on a Supreme Court ruling, an Internet-based merchant needs to charge sales tax only when _____.
A) the sale price exceeds $100.00
B) buyers live in a state where the merchant has a physical presence
C) buyers purchase certain enumerated items
D) items are purchased through a consumer-to-consumer (C2C) Web site
Q6) _____ is an amount of money that is computerized, stored, and used as cash for e-commerce transactions.
Q7) _____ is the process of tailoring Web pages to specifically target individual consumers.
Page 10
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Chapter 9: Enterprise Systems
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Q1) The essential characteristic of a(n) _____ is that there is delay between an event and the eventual processing of the related transaction to update an organization's records.
A) online processing system
B) order processing system
C) transaction processing system
D) batch processing system
Q2) In a transaction processing cycle, ______ involves updating one or more databases with new transactions in an organization.
Q3) Accounts payable is an example of a(n) _____.
A) enterprise resource planning system
B) supply chain system
C) transaction processing system
D) value chain system
Q4) As an alternative to expensive enterprise resource planning (ERP) systems, many organizations elect to implement _____ software that enable them to see and modify the source code to customize it to meet their needs.
Q5) In a transaction processing system (TPS), the _____ system is sometimes referred to as the lifeblood of an organization.
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Chapter 10: Information and Decision Support Systems
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Q1) _____ decisions deal with unusual or exceptional situations and, in many cases, these decisions are difficult to quantify.
Q2) Product design is the process of generating a new product or service to be sold by an organization to its customers.
A)True
B)False
Q3) A decision support system includes people, procedures, software, databases, and devices to help assemble, store, manipulate, and display geographic information.
A)True
B)False
Q4) An organization might hire an outside group, usually an accounting firm, to perform a(n) _____ to assess the financial condition of the firm and determine whether financial statements and reports produced by its financial MIS are accurate.
Q5) In the _____ decision making approach, members of a group offer suggestions "off the top of their heads."
Q6) A _____ is a computer system capable of assembling, storing, manipulating, and displaying geographic information.
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Chapter 11: Knowledge Management and Specialized Information Systems
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Q1) The _____ attempts to determine whether a computer can successfully impersonate a human.
Q2) A(n) _____ consists of programs and a knowledge base used to perform a specific task for a person, a process, or another program.
Q3) The _____ stores all relevant information, data, rules, cases, and relationships that an expert system uses.
A) inference engine
B) knowledge base
C) user interface
D) data warehouse
Q4) _____ knowledge is hard to measure and document and typically is not objective or formalized.
A) Tacit
B) Shared
C) Technical
D) Explicit
Q5) The main purpose of the _____ is to provide a convenient and efficient means of capturing and storing all components of the knowledge base.
Q6) Discuss some of the factors that go into designing a multimedia application.
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Chapter 12: Systems Development
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Q1) The _____ is a sequential multistage process where work on the next stage cannot begin until the results of the previous stage are reviewed and approved or modified as necessary.
A) agile systems development life cycle
B) object-oriented systems development life cycle
C) traditional systems development life cycle
D) end-user systems development life cycle
Q2) Managers and employees in all functional work areas shun working on systems development projects.
A)True
B)False
Q3) In the context of data-flow diagrams (DFDs), a(n) _____ shows either the source or destination of the data.
A) data-flow line
B) entity symbol
C) process symbol
D) data store symbol
Q4) A(n) _____ is a computer environment that includes rooms, electrical service, telecommunications links, data storage devices, and the like.
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Chapter 13: Systems Development: Construction,
Integration and Testing, Implementation, Operation an
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Q1) A new _____ is a major program change, typically encompassing many new features.
A) release
B) patch
C) slipstream upgrade
D) version
Q2) Site preparation can include _____.
A) the hiring and training of information systems personnel
B) installing special wiring and air conditioning
C) readying users for a new system
D) physically placing a computer system on the site and making it operational
Q3) Which of these is an advantage of prototyping?
A) Users can try the system and provide constructive feedback during development.
B) Formal end-of-phase reviews take place systematically.
C) System documentation is always complete because the primary focus is on development of a prototype.
D) There is a lot of attention given to system backup and recovery, performance, and security.
Q4) _____ is the process of physically placing a computer equipment on a site and making it operational.
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Chapter 14: The Personal and Social Impact of Computers
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Q1) To protect a person's PC and prevent it from spreading malware to his or her coworkers, some antivirus software scans and cleans both incoming and outgoing e-mail messages.
A)True
B)False
Q2) _____ is the careful division of the tasks and responsibilities associated with a key process so that they must be performed by more than one person.
Q3) Define the term identity theft and briefly describe how identity theft criminals use an individual's personal information.
Q4) Some web sites offer digital tools-often without charge-that let people snoop, crash computers, hijack control of a machine, or retrieve a copy of every keystroke.
A)True
B)False
Q5) Heavy computer users who experience red, dry, itchy eyes should _____.
A) consider the use of artificial tears
B) consider the use of older, but more human friendly CRT monitors
C) keep their focus on their screens for long hours
D) avoid blinking often
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