Information Systems for Managers
Exam Preparation
Guide
Course Introduction
This course provides an in-depth understanding of how information systems support and drive managerial decision-making and organizational strategy. Students will explore the foundational concepts of information systems, including their components, development, implementation, and management. The course examines the role of technology in improving business processes, achieving competitive advantage, and addressing modern challenges such as data security and ethical considerations. Through case studies and practical assignments, students learn to align information system solutions with business objectives, manage IT projects, and leverage emerging technologies for organizational success.
Recommended Textbook
Business Driven Information Systems 4th Canadian Edition by Paige Baltzan
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12 Chapters
1579 Verified Questions
1579 Flashcards
Source URL: https://quizplus.com/study-set/2523
Page 2
Chapter 1: Information Systems in Business
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160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/50131
Sample Questions
Q1) Which of the following companies uses the broad cost leadership strategy?
A) Hyundai
B) Audi
C) Kia
D) Tesla
Answer: A
Q2) _______ is high when buyers have few choices to buy from and low when their choices are many.
A) Buyer power
B) Supplier power
C) Threat of new entrants
D) Rivalry among existing competitors
Answer: B
Q3) The chief ___________ officer is responsible for collecting, maintaining, and distributing the organization's knowledge.
Answer: knowledge
Q4) Supplier power is _____ when buyers have few choices to buy from.
Answer: high
Q5) ____________ is data converted into a meaningful and useful context.
Answer: Information
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Chapter 2: Strategic Decision Making
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126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/50127
Sample Questions
Q1) Which system imitates the reasoning processes of a skilled professional in solving difficult problems?
A) Intelligent system
B) Artificial intelligence
C) Expert system
D) Neural network
Answer: C
Q2) A _______ is an artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem.
Answer: genetic algorithm
Q3) As-Is process models show the results of applying change improvement opportunities to the current (As-Is) process model.
A)True
B)False
Answer: False
Q4) A decision support system models __________ to support managers and business professionals during the decision-making process.
Answer: information
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Page 4
Chapter 3: E-Business
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155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/50126
Sample Questions
Q1) ____________ latency is difficult to reduce.
A) Data latency
B) Analysis latency
C) Decision latency
D) All of the above
Answer: C
Q2) A document management system works with binary rather than text files, such as multimedia file types.
A)True
B)False
Answer: False
Q3) ____________ is the time it takes a human to comprehend the analytic result and determine an appropriate action.
Answer: Decision latency
Q4) It is because of Canada's aging baby boomers that knowledge management has assumed greater urgency.
A)True
B)False
Answer: True
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Chapter 4: Ethics and Information Security
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/50125
Sample Questions
Q1) Customer ID, Customer Name, Contact Name, and Customer Phone are all types of
Q2) What is the physical view of information?
A) Deals with the physical storage of information on a storage device such as a hard disk
B) Deals with the logical storage of information on a storage device such as a hard disk
C) Focuses on how users logically access information to meet their particular business needs
D) Focuses on how users physically access information to meet their particular business needs
Q3) To manage and organize various tables within the ________, developers must identify primary keys and foreign keys and use them to create logical relationships.
Q4) Identify the importance of ensuring the cleanliness of information throughout an organization.
Q5) ________ reveals the degree to which variables are related and the nature and frequency of these relationships in the information.
Q6) Explain the relationship between business intelligence and a data warehouse.
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Page 6
Chapter 5: It Architectures
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/50124
Sample Questions
Q1) What refers to using the Internet to reassemble buyers, sellers, and other partners in a traditional supply chain in new ways to add value?
A) Pure plays
B) Intermediaries
C) Content providers
D) Reintermediation
Q2) Which one of the following is a C2C type of community?
A) Communities of interest
B) Communities of relations
C) Communities of fantasy
D) All of these
Q3) In the context of procurement, MRO materials are:
A) direct materials
B) indirect materials
C) different materials
D) None of these
Q4) Explain the Innovator's Dilemma.
Q5) ___________ refers to using the Internet to reassemble buyers, sellers, and other partners in a traditional supply chain in new ways.
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Chapter 6: Databases and Data Warehouses
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) The term bandwidth generally refers to high-speed Internet connections transmitting data at speeds greater than 200 kilobytes per second (Kbps), compared to the 56 Kbps maximum speed offered by traditional dial-up connections.
A)True
B)False
Q2) The transportation industry is using ____________ devices to help determine current locations and alternate driving routes.
Q3) The 1G cellular technology uses ____.
A) Advanced Mobile Phone Service
B) Time Division Multiple Access
C) Wideband Code Division Multiple Access
D) High-Speed Packet Access
Q4) A global ____________ system is a device that determines current latitude, longitude, speed, and direction of movement.
Q5) The key advantage of providing data communication links between a company and its suppliers or customers is the sharing of data.
A)True
B)False
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Chapter 7: Networks, Telecommunications, and Wireless Computing
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/50122
Sample Questions
Q1) One of the hidden costs associated with ERP implementation is:
A) The cost of buying the new hardware.
B) The cost of buying the new software.
C) The cost of training the employees.
D) None of these
Q2) ________________ is a dimension of social responsibility that refers to the position a firm takes on social and political issues.
A) Corporate social responsibility
B) Social responsibility
C) Corporate policy
D) Sustainable, or "green," IT
Q3) _________ and materials management is one of the three most common core ERP components.
Q4) Sales, marketing, and customer service are the primary users of ______ systems.
Q5) What is at the heart of an ERP system?
A) Information
B) Employee
C) Customer
D) Database
Page 9
Q6) Compare middleware and enterprise application integration middleware.
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Page 10
Chapter 8: Supply Chain Management
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92 Verified Questions
92 Flashcards
Source URL: https://quizplus.com/quiz/50121
Sample Questions
Q1) In a supply chain, foods or services flows in the direction of ________.
Q2) Which of the following is not one of the five basic components of supply chain management?
A) Plan
B) Source
C) Cost
D) Deliver
Q3) Which of the following automates the different steps and stages of the supply chain?
A) Bullwhip effect
B) Demand planning software
C) Supply chain planning software
D) Supply chain execution software
Q4) The ability of a firm to provide consistent and fast delivery allows it to charge a(n) ______________________ price for its products.
Q5) Describe the future trends in supply chain management systems.
Q6) Make the sale to ___________ is one of the keys to SCM success.
Q7) A supply ____________ consists of all parties involved, directly or indirectly, in the procurement of a product or raw material.
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Chapter 9: Customer Relationship Management
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110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/50120
Sample Questions
Q1) List generators fall under the category of the sales department's CRM tools.
A)True
B)False
Q2) __________ management systems automate each phase of the sales process, helping individual sales representatives coordinate and organization all of their accounts.
Q3) Call scripting falls under the category of the sales department's CRM tools.
A)True
B)False
Q4) CRM systems also help an organization communicate with its suppliers by providing a seamless communication channel where data can be shared and accessed by both parties.
A)True
B)False
Q5) ___________ occurs when a website can know enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person.
Q6) Contact centre, Web-based self-service, and __________ scripting are the three primary operational CRM technologies used in the customer service department.
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Chapter 10: Enterprise Resource Planning and Collaboration Systems
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200 Verified Questions
200 Flashcards
Source URL: https://quizplus.com/quiz/50130
Sample Questions
Q1) How individuals behave toward each other, how they handle information, computer technologies, and information systems, are largely influenced by people's ethics.
A)True
B)False
Q2) Developing the information security policies is the ________________ step for creating an information security plan.
Q3) Information privacy is about the prevention of collecting and sharing personal information.
A)True
B)False
Q4) Key logger or key trapper software is a(n) __________ that when installed on a computer, records every keystroke and mouse click.
Q5) What is a program, when installed on a computer, records every keystroke and mouse click?
A) Key logger software
B) Spyware
C) Cookie
D) Adware
13
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Chapter 11: Business Basics
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146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/50129
Sample Questions
Q1) An important aspect of a project management communications plan is to provide a method for continually obtaining and monitoring feedback from and for all
Q2) ________________________ systems must support a diverse base of customers, users, products, languages, currencies, laws, and so on.
Q3) ________________ development consists of a series of tiny projects.
Q4) Which of the following is not a phase in the SDLC?
A) Maintenance
B) Change
C) Design
D) None of these
Q5) Which of the following does a project manager perform?
A) Defines and develops the project plan
B) Tracks the plan to ensure all key project milestones are completed on time
C) Expert in project planning and management
D) All of these
Q6) Compare the waterfall methodology and the agile methodology.
Q7) Provide training for the system users typically occurs during the testing phase.
A)True
B)False
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Chapter 12: Business Process
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61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/50128
Sample Questions
Q1) One of the advantages of the cloud computing approach is the loss of control over the applications that are used.
A)True
B)False
Q2) What is cloud computing? Briefly detail the advantages and disadvantages of cloud computing?
Q3) _________ ensures that all systems are functioning correctly and providing accurate information.
Q4) ___________ architectures include the plans for how an organization will build, deploy, use, and share its data, processes, and IT assets.
Q5) Which of the following is not a characteristic of a solid agile MIS architecture?
A) Flexibility
B) Scalability
C) Integrity
D) Performance
Q6) Compare Web services and open systems.
Q7) Distinguish between open system and open source.
Q8) List and describe the five characteristics of agile MIS architecture.
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