Information Systems for Managers Exam Practice Tests
Course Introduction
Information Systems for Managers explores the strategic role of information systems in modern organizations, emphasizing how managers can leverage technology to improve decision-making, enhance productivity, and achieve competitive advantage. The course covers key concepts such as information system types, data management, enterprise applications, digital transformation, and cybersecurity. Students will analyze case studies to understand the alignment of business and IT strategies, and will develop practical skills to evaluate and implement information systems that support organizational goals.
Recommended Textbook
Management Information Systems Managing the Digital Firm 6th Canadian Edition by Kenneth
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15 Chapters
2895 Verified Questions
2895 Flashcards
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Chapter 1: Information Systems in Global Business Today
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202 Verified Questions
202 Flashcards
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Sample Questions
Q1) A managerial element in the UPS tracking system described in the chapter is
A)taking inventory.
B)providing package status reports to customers.
C)the decision to use automation.
D)in-house package tracking software.
Answer: C
Q2) Recent research on business information technology investment indicates that firms that support their technology investments with investments in complementary assets receive superior returns.
A)True
B)False
Answer: True
Q3) The value of investments in information technology depends to a large extent on ________ investments in management and organization.
Answer: complementary
Q4) Knowledge workers assist with paperwork at all levels of the firm.
A)True
B)False
Answer: False
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Chapter 2: How Businesses Use Information Systems
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195 Verified Questions
195 Flashcards
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Sample Questions
Q1) Which service is an enterprise server-based collaboration environment that provides social networking,Twitter-like micro-blogging,wiki workspaces with integrated weblogs,distributed spreadsheets,and a personal home page for every user.
A)Socialtext
B)Zoho
C)BlueTie
D)Basecamp
Answer: A
Q2) Customer relationship management (CRM)systems help firms manage their relationships with their customers.
A)True
B)False
Answer: True
Q3) ________ include online and hard-copy reports for management and employee paycheques.
Answer: System outputs
Q4) Intranets and extranets are really more technology ________ than specific applications.
Answer: platforms
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Chapter 3: Information Systems, organizations, and Strategy
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193 Verified Questions
193 Flashcards
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Sample Questions
Q1) How is Internet technology useful from a network economics perspective? Give examples.
Answer: In network economics,the cost of adding a participant in the network is negligible,while the gain in value is relatively much larger.The Internet itself is an example of a successful implementation of network economics-the more people participate,the more valuable and essential a commodity it is.If a company were to provide a service through the Internet such as a project management application,the costs to the company of adding another user are small (as the software infrastructure or application is already built),and the more users are signed up the more profit is made.
Q2) The value chain model
A)categorizes five related advantages for adding value to a firm's products or services. B)sees the supply chain as the primary activity for adding value.
C)categorizes four basic strategies a firm can use to enhance its value chain.
D)helps a firm identify points at which information technology can most effectively enhance its competitive position.
Answer: D
Q3) ________ all have a structure or shape.
Answer: Organizations
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Chapter 4: Social, ethical, and Legal Issues in Information Systems
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198 Verified Questions
198 Flashcards
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Sample Questions
Q1) List and describe the five moral dimensions that are involved in political,social,and ethical issues.Which do you think will be the most difficult for society to deal with? Support your opinion.
Q2) When a cookie is created during a Web site visit,it is stored
A)on the Web site computer. B)on the visitor's computer. C)on the ISP's computer.
D)in a Web directory.
Q3) Talking on the ________ while driving is equivalent to a 10-point reduction in IQ and a .08 blood alcohol level,which law enforcement considers intoxicated.
Q4) Most Internet businesses do very little to protect the privacy of their customers. A)True B)False
Q5) The U.S.CAN-SPAM Act of 2003
A)makes spamming illegal.
B)requires spammers to identify themselves. C)has dramatically cut down spamming. D)does not override state anti-spamming laws.
Page 6
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Chapter 5: It Infrastructure and Emerging Technologies
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199 Verified Questions
199 Flashcards
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Sample Questions
Q1) Your firm needs to implement electronic timesheet software and needs to keep within a small budget.Which of the following would be the most costly method of implementing this new software?
A)purchasing a software package
B)programming the new software in-house
C)leasing the software over the Internet
D)outsourcing the software programming to an overseas vendor
Q2) ________ is a suite of communications protocols and a common addressing scheme that enables millions of computers to connect together in one giant global network (the Internet).
Q3) A ________ is an integrated circuit to which two or more processors have been attached for enhanced performance,reduced power consumption,and more efficient simultaneous processing of multiple tasks.
A)multiplier processor
B)divider processor
C)multicore processor
D)manycore processor
Q4) ________ is a technique for creating interactive Web applications capable of updating the user interface without reloading the entire browser page.
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Chapter 6: Databases and Information Management
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198 Verified Questions
198 Flashcards
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Sample Questions
Q1) A characteristic or quality describing an entity is called a(n)
A)field.
B)tuple.
C)key field.
D)attribute.
Q2) In ________,a data mining tool discovers different groupings within data,such as finding affinity groups for bank cards.
Q3) The use of a traditional approach to file processing encourages each functional area in a corporation to develop specialized applications.
A)True
B)False
Q4) What are the differences between data mining and OLAP? When would you advise a company to use OLAP?
Q5) A grouping of characters into a word,a group of words,or a complete number is called a record.
A)True
B)False
Q6) How organizations store,organize,and manage their data has a tremendous impact on organizational ________.
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Chapter 7: Telecommunications, the Internet, and Wireless Technology
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204 Verified Questions
204 Flashcards
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Sample Questions
Q1) You have been hired by a tax preparation firm to set up a network connecting several new branches in a metropolitan area.What type of network hardware and transmission media will you choose and why?
Q2) ________ is the dominant LAN standard at the physical network level.
Q3) Search engine ________ is the process of improving the quality and volume of Web traffic to a Web site by employing a series of techniques that help a Web site achieve a higher ranking with the major search engines when certain keywords and phrases are put in the search field.
A)concentration
B)optimization
C)internetation
D)extinction
Q4) What service converts IP addresses into more recognizable alphanumeric names?
A)HTML
B)DNS
C)IP
D)HTTP
Q5) The ________ is the English-like name that corresponds to the unique 32-bit numeric IP address for each computer connected to the Internet.
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Chapter 8: Securing Information Systems
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Sample Questions
Q1) The Sasser.ftp worm Word macro script mailed an infected Word file to the first 50 entries in a user's Microsoft Outlook address book.Infected 15 to 29 percent of all business PCs,causing $300 million to $600 million in damage.
A)True
B)False
Q2) One increasingly popular tactic is a form of spoofing called phishing.
A)True
B)False
Q3) Phishing is a form of A)spoofing.
B)spinning.
C)snooping.
D)sniffing.
Q4) ________ controls are specific controls unique to each computerized application,such as payroll or order processing.
Q5) An MIS audit examines the firm's overall security environment as well as controls governing individual information systems. A)True B)False
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Chapter 9: Enterprise Applications to Manage Supply
Chains and Respond to Customers
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197 Verified Questions
197 Flashcards
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Sample Questions
Q1) ________ software is built around thousands of predefined business processes from all functional areas.
A)Process management
B)PRM
C)Enterprise
D)CRM
Q2) Enterprise systems provide value both by increasing ________ efficiency and by providing firm-wide information to help managers make better decisions.
A)technical
B)operational
C)accounting
D)financial
Q3) Enterprise applications also introduce "________."
A)vendor costs
B)customer costs
C)switching costs
D)substitute costs
Q4) With new flows of information made possible by Web-based tools,supply chain management can more easily follow a(n)________ model.
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Chapter 10: E-Commerce: Digital Markets and Digital Goods
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) TextbooksRus.com is an e-commerce business that creates revenue by selling technical manuals and books online.Their customers are people from technical fields who shop there because of the specialization of TextbooksRus.Which business model best describes the way this business participates in e-commerce?
A)playpure
B)bricks and clicks
C)clicks-and-mortar
D)pureplay
Q2) A third-party Net marketplace that connects many buyers and suppliers for spot purchasing is called a(n)
A)exchange.
B)vertical market.
C)private exchange.
D)e-hub.
Q3) Building a successful e-commerce site requires a keen understanding of business,technology,and social issues,as well as a systematic approach.
A)True
B)False
Q4) ________ are the merchants' costs of changing prices.
Page 12
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Chapter 11: Managing Knowledge
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189 Verified Questions
189 Flashcards
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Sample Questions
Q1) Knowledge residing in the minds of employees that has not been documented is called explicit knowledge.
A)True
B)False
Q2) Wikis are expensive and easy to implement.
A)True
B)False
Q3) Which of the following is an important dimension of knowledge?
A)Knowledge is a firm liability.
B)Knowledge is a tangible asset.
C)Knowledge has no location.
D)Knowledge is situational.
Q4) What is knowledge management? What types of knowledge might a company such as a taxi service have,and could a taxi service benefit from knowledge management?
Q5) ________ are informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests.
Q6) In ________,the inference engine begins with the information entered by the user and searches the rule base to arrive at a conclusion.
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Chapter 12: Enhancing Decision Making
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Sample Questions
Q1) The ________ is a framework for operationalizing a firm's strategic plan by focusing on measurable outcomes on four dimensions of firm performance.
Q2) Backward sensitivity analysis software is used for goal seeking.
A)True
B)False
Q3) GDSS effectiveness depends on the nature of the problem and the group and on how well a meeting is planned and conducted.
A)True
B)False
Q4) Managers make decisions.In their ________,they act as entrepreneurs by initiating new kinds of activities;they handle disturbances arising in the organization;they allocate resources to staff members who need them;and they negotiate conflicts and mediate between conflicting groups.
Q5) GDSS facilitate the solution of unstructured problems by a set of decision makers working together as a group in either the same location or different locations.
A)True
B)False
Q6) ________ and rank-and-file employees tend to make more structured decisions.
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Chapter 13: Developing Information Systems
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200 Verified Questions
200 Flashcards
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Sample Questions
Q1) A(n)________ is an organizational change that involves rethinking the nature of the business and the nature of the organization itself.
Q2) A ________,which is a detailed list of questions submitted to packaged-software vendors.
Q3) In some forms of outsourcing,a company hires an external vendor to create the software for its system,but operates the software on its own computers.
A)True
B)False
Q4) Request for Proposal (RFP)is a detailed list of questions submitted to packaged-software vendors.
A)True
B)False
Q5) Once the existing process is ________ in terms of time and cost,the process design team will try to improve the process by designing a new one.
A)mapped and measured
B)mapped and filtered
C)made and measured
D)made and filtered
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Chapter 14: Project Management, business Value, and Managing Change
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) To best evaluate,from a financial standpoint,an IT investment whose benefits cannot be firmly established in advance,you would use:
A)capital budgeting.
B)the real option pricing model.
C)a scoring model.
D)the net present value.
Q2) Mandatory use of a system is one effective way of overcoming user resistance to an information system.
A)True
B)False
Q3) Companies should not examine their portfolio of projects in terms of potential benefits and likely risks.
A)True
B)False
Q4) The ________ is directly responsible for the individual systems project.
A)project management group
B)project team
C)IS steering committee
D)corporate strategic planning committee
Page 16
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Chapter 15: Managing Global Systems
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Sample Questions
Q1) Increasingly,international firms are turning to ________ software and business intelligence applications to manage their import/export business processes on a global scale.
A)desktop
B)enterprise
C)laptop
D)productivity
Q2) Which of the following is NOT one of the main benefits to implementing global systems?
A)superior management and coordination
B)vast improvements in operation
C)new economies of scale at production facilities
D)reduced hardware costs
Q3) Fixed costs around the world can be ________ over a much larger customer base.
Q4) Marketing to very small geographic and social units is called:
A)targeted marketing.
B)macromarketing.
C)personalization.
D)micromarketing.
Q5) ________ is process of converting software to operate in a second language.
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