Information Systems for Managers
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Course Introduction
Information Systems for Managers examines the strategic role of information systems in modern organizations from a managerial perspective. The course covers the fundamental concepts of information systems, including hardware, software, databases, networking, and security, as well as emerging technologies such as cloud computing, big data, and artificial intelligence. Emphasis is placed on how managers can leverage information systems to improve business processes, support decision-making, gain competitive advantage, and ensure organizational effectiveness. Students will analyze real-world cases, explore system development methodologies, and discuss ethical, legal, and global issues associated with information systems management.
Recommended Textbook
Using MIS 3rd Edition by David M. Kroenke
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1664 Verified Questions
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Chapter 1: The Importance of Mis
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Sample Questions
Q1) "Is it too weird for the market?" is a question asked by someone who is probably weak in ________ skills.
A)abstract reasoning
B)experimentation
C)systems thinking
D)modeling
Answer: B
Q2) The three key elements in the definition of MIS are: development and use,information systems,and business goals and objectives.
A)True
B)False
Answer: True
Q3) Wesley is quite popular in the office for being nice to others.He seems to have effective collaboration skills.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Collaboration Information Systems
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Sample Questions
Q1) Groove uses TCP-IP to enable meeting participants to conduct telephone conversations using the Internet connection.
A)True
B)False Answer: False
Q2) Google Docs & Spreadsheets requires users to install Google applications in order to run them on their client computers.
A)True
B)False Answer: False
Q3) Email is the medium preferred for collaborations in which there are many document versions or for which there is a desire for content control.
A)True
B)False Answer: False
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Page 4
Chapter 3: Information Systems for Competitive Advantage
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Sample Questions
Q1) Explain linkages using an example.
Answer: Porter's model of business activities includes linkages,which are interactions across value activities.For example,manufacturing systems use linkages to reduce inventory costs.Such a system uses sales forecasts to plan production;it then uses the production plan to determine raw materials needs and then uses the material needs to schedule purchases.The end result is just-in-time inventory,which reduces inventory sizes and costs.
Q2) Briefly describe the concepts of value,margin,and value chain.
Answer: Porter defined value as the amount of money that a customer is willing to pay for a resource,product,or service.The difference between the value that an activity generates and the cost of the activity is called the margin.A value chain is a network of value-creating activities.That generic chain consists of five primary activities and four support activities.
Q3) The central idea of business process design is that organizations should automate or improve their existing functional systems.
A)True
B)False
Answer: False
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Chapter 4: Hardware and Software
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Sample Questions
Q1) Servers often have no monitor or keyboard.
A)True
B)False
Q2) RAMs are classified as 32-bit or 64-bit.
A)True
B)False
Q3) The ________ is called the "brain" of the computer.
A)operating system
B)RAM
C)CPU
D)processor
Q4) Graphic artists and the arts community users are most likely to use ________.
A)Windows
B)Mac OS
C)Linux
D)Unix
Q5) You can buy a Linux license from a number of different vendors.
A)True
B)False
Q6) Describe the components of hardware and provide examples.
Page 6
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Chapter 5: Database Processing
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Sample Questions
Q1) Employee number is an example of an identifier in the database of an organization.
A)True
B)False
Q2) In an E-R diagram,multiple relationships are represented by "crow's feet."
A)True
B)False
Q3) To modify an existing table,the developer opens the metadata form for that table and adds a new row of metadata.
A)True
B)False
Q4) In an entity-relationship diagram,a ________ on a line means that the entity is optional.
A)vertical bar
B)crow's foot
C)small oval
D)key
Q5) What is the purpose of a database?
Q6) Explain the different DBMS products.
Q7) List the various database administration tasks.Provide examples.
Page 7
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Chapter 6: Data Communications
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Sample Questions
Q1) With point-to-point lines,the number of lines required does not change as the number of sites increases.
A)True
B)False
Q2) Reducing the cross-wire signal interference that occurs when wires run parallel for long distances is made possible by ________.
A)using the RJ-45
B)using OFC
C)twisting the wires in a UTP
D)connecting them using an NIC
Q3) The ACL encodes the rules which contain the firewall's permitted and forbidden addresses.
A)True
B)False
Q4) The hub is a special-purpose computer that receives and transmits messages on the LAN.
A)True
B)False
Q5) List the functions of an ISP.
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Chapter 7: How the Internet Works
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Sample Questions
Q1) What are the two kinds of IP addresses?
Q2) A program implementing a Layer-2 protocol will package each of your packets into
A)segments
B)packets
C)frames
D)bytes
Q3) Reliability is provided by the TCP protocol.
A)True
B)False
Q4) What are the main Layer-5 protocols?
Q5) The ISO developed TCP/IP layered protocol.
A)True
B)False
Q6) A document's address on the Web is its ________.
A)DNS
B)TLD
C)URL
D)DNR
Q7) Briefly explain the data transmission protocol at the TCP/IP-OSI Layer-3.
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Chapter 8: Business Process Management
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Sample Questions
Q1) The standard set of terms and graphical notations for documenting business processes is called Business Process Modeling Notation.
A)True
B)False
Q2) In an operations function,________ applications record customer purchases.
A)sales
B)finished-goods inventory
C)order-entry
D)lead tracking
Q3) A(n)________ inventory policy seeks to have raw materials and work-in-process delivered to the manufacturing site just as they are needed.
A)MPS
B)JIT
C)BOM
D)kaizen
Q4) Most organizations develop their own functional applications.
A)True
B)False
Q5) What are the major problems of functional processes? How can they be resolved?
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Chapter 9: E-Commerce and Web 20
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Sample Questions
Q1) Microblogs expect the use of good grammar and spelling.
A)True
B)False
Q2) The specific meaning of Web 2.0 is clearly defined.
A)True
B)False
Q3) With Google AdSense,ads are placed on your web site and you are paid if a visitor clicks them.
A)True
B)False
Q4) B2C ________.
A)concerns sales between a supplier and a retail customer
B)concerns sales between companies
C)concerns sales between companies and governmental organizations
D)concerns sales between a merchant company and a nonmerchant company
Q5) E-commerce may lead to a price conflict with traditional channels.
A)True
B)False
Q6) What are some of the problems with HTML? How does XML address these?
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Q7) What is a supply chain? Why is a supply chain more like a network than a chain?
Chapter 10: Business Intelligence Systems
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Sample Questions
Q1) Which of the following is used to show the products that customers tend to buy together?
A)regression analysis
B)market-basket analysis
C)neural networks
D)portfolio model
Q2) How are BI tools categorized?
Q3) Which of the following is used by businesses to process data in order to produce patterns,relationships,and other forms of information and to deliver that information on a timely basis to users who need it?
A)logistics management tools
B)business intelligence tools
C)competitive intelligence tools
D)electronic data interchange
Q4) Indexing is the single most important content function in KM applications.
A)True
B)False
Q5) An OLAP cube and an OLAP report are the same thing. A)True
B)False
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Chapter 11: Managing Development
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Sample Questions
Q1) The maintenance phase usually starts another cycle of the SDLC process.
A)True
B)False
Q2) In a ________ installation,the new system runs alongside the old one until it has been tested and is fully operational.
A)pilot
B)phased
C)parallel
D)plunge
Q3) The development team determines the job descriptions and functions of people who will use the new system in the ________ phase of the SDLC.
A)system definition
B)component design
C)requirements analysis
D)implementation
Q4) A baseline shows the final time and cost budget for a project.
A)True
B)False
Q5) What is systems development? Why is it not exclusively a technical task?
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Chapter 12: Information Systems Management
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Sample Questions
Q1) What is a legacy data system and why are they used?
Q2) The lack of documented and known data standards causes considerable problems for an organization.
A)True
B)False
Q3) As a user,you are expected to ________.
A)apply software patches and fixes on your own
B)install programs that you feel will help you in your job
C)follow security and backup procedures
D)report even trivial problems
Q4) Cloud computing has mostly been adopted by small and medium-sized businesses and is yet to catch on in larger organizations.
A)True
B)False
Q5) Most IS departments have developed three or four different standard system configurations for their users.
A)True B)False
Q6) Why can't every computer user have their own personal computer configuration?
Page 14
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Chapter 13: Information Security Management
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Sample Questions
Q1) Differentiate between a spyware and an adware program.
Q2) Viruses and worms are examples of malware.
A)True
B)False
Q3) A system called ________ authenticates users without sending their passwords across the computer network.
A)Kerberos
B)WPA
C)Chimera
D)DUN
Q4) Which of the following is a technique used to ensure that plain text messages are received without alteration?
A)SSL/TSL
B)symmetric encryption
C)digital signatures
D)asymmetric encryption
Q5) Care must be taken when terminating employees because they may take harmful and malicious actions.
A)True
B)False
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Chapter 14: International Dimension 1 - the Global Economy
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Sample Questions
Q1) The growth in the world economy has major impacts on all activities in the value chain model.
A)True
B)False
Q2) The sheer size and complexity of the global economy means that any organization that chooses a strategy to compete industry-wide is ________.
A)taking on an enormous and expensive task
B)embarking on an impossible task
C)bound to succeed
D)will be an industry leader
Q3) Plentiful,cheap telecommunications enabled people worldwide to participate in the global economy.
A)True
B)False
Q4) Royalty-free is the Getty licensing model by which customers contract to use as many images as they want.
A)True
B)False
Q5) How does the global economy change competitive strategy?
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Chapter 15: International Dimension 2 - Global Communication
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Sample Questions
Q1) Programming techniques can be used to simplify and reduce the cost of localization.
A)True
B)False
Q2) What are the issues to be addressed when localizing a computer program?
Q3) In most cases,when companies localize databases they choose to translate the data,but not the metadata.
A)True
B)False
Q4) If two databases refer to the same inventory then they contain duplicated records.Such databases are said to be ________.
A)partitioned
B)distributed
C)replicated
D)asymptotic
Q5) Localizing computer programs is much more difficult,expensive,and time-consuming than translating documents.
A)True
B)False
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Chapter 16: International Dimension 3 - Global Is and the Value Chain
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Sample Questions
Q1) Information systems can be used to reduce or eliminate the ________ effect,a phenomenon in which the variability in the size and timing of orders increases at each stage of the supply chain.
A)accelerator
B)bullwhip
C)just-in-time
D)globalization
Q2) Information systems export cultural values.
A)True
B)False
Q3) Cross-functional systems readily accommodate differences in language,business practices,and cultural norms.
A)True
B)False
Q4) Industry "best practices" are universal and do not depend on culture.
A)True
B)False
Q5) What are functional and cross-functional business processes?
Q6) What is the bullwhip effect?
Q7) What is the accelerator effect? Page 18
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Chapter 17: International Dimension 4 - International It Management and
Development
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Sample Questions
Q1) The factors that affect international software development are more challenging than those that affect international information systems development.
A)True
B)False
Q2) What are the three factors that create challenges for international IS operations?
Q3) Which of the following is not true regarding international computer security risk management?
A)Technical and data safeguards change for international information systems.
B)The likelihood of a threat is more difficult to estimate for international systems.
C)IT assets are subject to political threats,threats of civil unrest,threats from terrorists,and threats of natural disasters.
D)Because of the multitude of cultures,religions,nations,beliefs,and political views,uncertainty about risks to IS and IT infrastructure is high.
Q4) What recourse do companies have if they are affected by international computer crime?
Q5) Explain the challenges for investigating global computer crime.
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