Information Systems for Managers
Chapter Exam Questions
Course Introduction
Information Systems for Managers introduces the principles, technologies, and strategies behind the use of information systems in modern organizations. The course explores how information systems support business operations, decision-making, and strategic goals, enabling managers to gain competitive advantage and drive organizational success. Students will learn about the types of information systems, such as enterprise resource planning (ERP), customer relationship management (CRM), and decision support systems, as well as current trends like cloud computing, data analytics, and cybersecurity. Through case studies and real-world scenarios, participants will develop an understanding of how to evaluate, implement, and manage information systems to enhance organizational effectiveness and respond to evolving business needs.
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Using MIS 8th Edition by David M. Kroenke
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Chapter 1: The Importance of MIS
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Q1) In the five-component model of information systems, which of the following components is considered as an actor?
A) software
B) hardware
C) data
D) procedure
Answer: B
Q2) What are the five characteristics of good data?
Answer: Data should be:
(1)Accurate-Good information is based on correct and complete data, and it has been processed correctly as expected.
(2)Timely-Good data is produced in time for its intended use.
(3)Relevant-Good data is relevant both to the context and to the subject.
(4)Just sufficient-Good data is sufficient for the purpose for which it is generated, but just barely so.
(5)Worth its cost-For good data to be worth its cost, there must be an appropriate relationship between the cost of data and its value.
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Chapter 2: Collaboration Information Systems
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Q1) The facility manager of an insurance company makes decisions on the monthly purchase of office supplies. This is an example of an operational decision.
A)True
B)False
Answer: True
Q2) ________ decisions are concerned with day-to-day activities.
A) Operational
B) Strategic
C) Managerial
D) Tactical Answer: A
Q3) The ideal power curve has a positive power value at time zero and has no flat spots.
A)True
B)False
Answer: True
Q4) Informing is the first and most fundamental collaboration purpose.
A)True
B)False
Answer: True
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Chapter 3: Strategy and Information Systems
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Q1) A retail company sells products such as agricultural produce and consumer products. The company procures materials from farmers and local producers. This process of obtaining the inputs needed for a business is called ________.
A) outbound logistics
B) inbound logistics
C) operations
D) internal marketing
Answer: B
Q2) A database is an example of a ________.
A) repository
B) procedure
C) linkage
D) value chain
Answer: A
Q3) Porter defined value as the amount of money that a customer is willing to pay for a resource, product, or service.
A)True
B)False
Answer: True
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Chapter 4: Hardware, Software, and Mobile Systems
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Q1) The cache and main memory are nonvolatile, meaning their contents survive when power is off.
A)True
B)False
Q2) Which of the following statements refers to server virtualization?
A) a personal computer, such as a desktop or portable computer, that hosts several different operating systems
B) a server computer that hosts one, or more, other server computers
C) a storage area that loses its contents when the power is off
D) a server that hosts many versions of desktop operating systems
Q3) Mac OS and iOS applications are constructed using Java programming language.
A)True
B)False
Q4) Java, C#, and VB.NET are examples of ________.
A) thin-client applications
B) client operating systems
C) structured queries
D) object-oriented languages
Q5) List the various categories of application software.
Q6) Distinguish between open source and closed source programs.
Page 6
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Chapter 5: Database Processing
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Q1) A database application is a collection of forms, reports, queries, and application programs that serves as an intermediary between users and database data.
A)True
B)False
Q2) Which of the following is used to process and display browser database application forms, reports, and queries?
A) C++
B) html
C) COBOL
D) VisualBasic
Q3) Albert creates a relational database to store employee performance statistics. He stores each employee's data in independent rows and creates a column named "Employee Number" to assign unique numbers to each employee. This column is referred to as a(n) ________.
A) primary key
B) key attribute
C) foreign key
D) functionally dependent record
Q4) What is a database application?
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Chapter 6: The Cloud
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Q1) A ________ is a set of rules that programs on two communicating devices follow.
A) codec
B) cloud
C) packet
D) protocol
Q2) Which of the following is a benefit of in-house hosting?
A) superior flexibility and adaptability to growing or fluctuating demand
B) lower capital requirements
C) in-depth visibility of security and disaster preparedness
D) fewer training requirements
Q3) Wired LAN connections use a protocol standard called Ethernet to communicate.
A)True
B)False
Q4) Which of the following would be a consequence of teleaction, a form of remote action systems?
A) The need for local support staff would decrease.
B) The value of local mediocrity would decrease.
C) The requirement for highly skilled employees would decrease.
D) The industries producing high value products would be unable to properly utilize teleaction.
Page 8
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Chapter 7: Processes, Organizations, and Information Systems
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Q1) Which of the following is a characteristic of an inter-enterprise information system?
A) Its problem solutions affect multiple organizations.
B) It is flexible and easily adaptable to organizational changes.
C) It increases data duplication among departments.
D) It does not require users to have any formal training.
Q2) A workgroup process exists to enable workgroups to fulfill the charter, purpose, and goals of a particular group or department.
A)True
B)False
Q3) Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?
A) loss/churn
B) customer acquisition
C) relationship management
D) marketing
Q4) In the context of new enterprise systems, how should organizations manage employee resistance to change?
Q5) Define dynamic processes and list their characteristics.
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Chapter 8: Social Media Information Systems
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Q1) Facebook, Twitter, LinkedIn, and Google are all social media (SM) application providers.
A)True
B)False
Q2) The first step in developing an SMIS (social media information system) for an organization is to identify the target audience.
A)True
B)False
Q3) Connection data is data about relationships.
A)True
B)False
Q4) A social media policy used by an organization is a statement that ________.
A) delineates employees' rights and responsibilities
B) lists a firm's products and services that are advertised on social media
C) lists the social and environmental effects of a company's economic actions
D) defines the type of medium and channel an organization uses on a social media site
Q5) Unlike humans, organizations do not have social capital.
A)True
B)False
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Chapter 9: Business Intelligence Systems
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Q1) Push publishing delivers business intelligence only on request from the users.
A)True
B)False
Q2) ________ is a technique for harnessing the power of thousands of computers working in parallel.
A) RFM analysis
B) MapReduce
C) Granularity
D) Reposition
Q3) Regression analysis measures the effect of a set of variables on another variable.
A)True
B)False
Q4) An OLAP cube and an OLAP report are the same thing.
A)True
B)False
Q5) What are the common problems with using operational data?
Q6) Problematic data is termed as dirty data.
A)True
B)False
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Chapter 10: Information Systems Security
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Q1) In information security, which of the following is True about managing risk?
A) All organizations except financial institutions should invest heavily in security safeguards.
B) Organizations should implement safeguards that balance the trade-off between risk and cost.
C) Passwords are classified as technical safeguards.
D) Physical security is classified as human safeguards.
Q2) Unauthorized data disclosure is possible due to human error.
A)True
B)False
Q3) ________ involves accomplishing job tasks during failure.
A) Authentication
B) Hardening
C) Usurpation
D) Recovery
Q4) Most emails and IMs are protected by encryption.
A)True
B)False
Q5) Discuss some human safeguards for employees that can ensure the security of information systems.
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Chapter 11: Information Systems Management
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Q1) List any four responsibilities of users of information systems (IS).
Q2) Which of the following statements is True about information systems (IS) planning functions?
A) The chief operating officer (COO) is the sole representative for IS and IT issues within the executive staff.
B) The steering committee represents the IS department exclusively in high-level discussions.
C) The information systems (IS) department's priorities are developed by the chief executive officer (CEO).
D) The chief executive officer (CEO) and other executive staff decide the membership of the steering committee.
Q3) In the information systems (IS) industry, a business analyst works with business leaders to develop systems that implement business strategy and goals.
A)True
B)False
Q4) Describe the loss of control associated with outsourcing.
Q5) Describe the chief information officers, or CIO's typical reporting relationships.
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Chapter 12: Information Systems Development
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Q1) Business process management is a cyclic process for systematically creating, assessing, and altering business processes.
A)True
B)False
Q2) In the system definition phase of the systems development life cycle (SDLC), the first major task for an assembled project team is to ________.
A) design system components
B) assess the project's feasibility
C) plan the project
D) define system goals and scope
Q3) A work breakdown structure (WBS) shows tasks, dates, and dependencies.
A)True
B)False
Q4) All business processes must include one or more information systems.
A)True
B)False
Q5) In a business process, roles are collections of activities.
A)True
B)False
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