Information Systems for Management Exam Solutions
Course Introduction
Information Systems for Management explores the role of information systems in modern organizations, focusing on how technology supports managerial decision-making, strategic planning, and operational efficiency. The course examines the design, implementation, and management of information systems with an emphasis on aligning technological solutions with business goals. Topics include enterprise resource planning, data management, business analytics, e-business, and cybersecurity. Students also analyze case studies to understand the challenges and opportunities presented by information systems in achieving competitive advantage and organizational success.
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Experiencing MIS 5th Edition by David M. Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Sample Questions
Q1) Information systems should be developed only if they help achieve business strategies.
A)True
B)False
Answer: True
Q2) Which of the following is necessary for effective collaboration?
A) being nice to other individuals
B) focusing on individual goals
C) working individually on different projects
D) giving and receiving critical feedback
Answer: D
Q3) Information systems can be bought whereas information technology cannot.
A)True
B)False
Answer: False
Q4) What is collaboration? How can one ensure effective collaboration?
Answer: Collaboration is the activity of two or more people working together to achieve a common goal,result,or work product:Effective collaboration isn't about being nice:In fact,surveys indicate the single most important skill for effective collaboration is to give and receive critical feedback.
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Chapter 2: Business Processes information Systems and Information
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Q1) Users develop work-arounds when data from an information system is unreliable. A)True
B)False Answer: True
Q2) Information systems can improve process efficiency but not process effectiveness. A)True
B)False
Answer: False
Q3) According to the business process modeling notation standard,the start of a business process is symbolized by a circle having a thick border.
A)True
B)False
Answer: False
Q4) A role is a subset of activities in a business process. A)True
B)False Answer: True
Q5) Briefly describe data flows.
Answer: In a BPMN diagram,the medium of the data delivery is also unimportant.
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Chapter 3: Organizational Strategy information Systems and Competitive Advantage
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Q1) Organizations analyze the structure of their industry and use that analysis to formulate a competitive strategy.
A)True
B)False
Answer: True
Q2) A competitive strategy followed by an organization is derived from the ________ of its industry.
A) function
B) structure
C) profits
D) goals
Answer: B
Q3) Customer service falls under the category of supporting activities in a value chain.
A)True
B)False
Answer: False
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Chapter 4: Hardware and Software
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Q1) Which of the following is true of a 32-bit CPU?
A) It cannot effectively utilize more than 4GB of main memory.
B) It has a higher speed than any other processor.
C) It is ideal for creating large, complicated spreadsheets.
D) It is more expensive than the 64-bit CPU.
Q2) A server farm can process only one service request per minute.
A)True
B)False
Q3) The CPU reads data and instructions from a read-only memory.
A)True
B)False
Q4) Differentiate between client and server computers.
Q5) How does a computer store data,and what are the different specifications of data size?
Q6) Processing many programs at the same time needs lots of main memory.
A)True
B)False
Q7) Explain how computer programs are licensed to individuals and organizations.
Q8) Briefly describe how a computer works.
Q9) What is an operating system? How is it different from an application program? Page 6
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Chapter 5: Database Processing
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Q1) What are relational databases? What has led to the development of new nonrelational styles of database processing?
Q2) In a database,a group of similar rows or records is called a table.
A)True
B)False
Q3) Queries in database applications present data in a structured manner using operations such as sorting,grouping,and filtering.
A)True
B)False
Q4) In a database,the collection of data for all columns is called a file.
A)True
B)False
Q5) Describe the contents of a database.
Q6) In a database,columns are also called records. A)True
B)False
Q7) A database is a self-describing collection of integrated records. A)True
B)False
Q8) Describe the functions of a database management system.
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Chapter 6: The Cloud
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Q1) Using https instead of http ________.
A) shows the other users on that network who are accessing the same site B) allows a packet sniffer to see only the site visited and nothing further C) connects a user to the version of the site hosted on a private cloud D) detects the presence of packet sniffers in the vicinity
Q2) A user may receive various pieces of a web page from different servers on a content delivery network (CDN).
A)True
B)False
Q3) Why is an internal information system that is built using Web services not considered as cloud technology?
Q4) A routing server determines which CDN server should respond to a request in real-time.
A)True
B)False
Q5) What are the factors that have made cloud-based hosting advantageous?
Q6) A vendor providing SaaS usually makes the software available as a thin-client.
A)True
B)False
Q7) Why is the term "elastic" used to describe the cloud?
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Chapter 7: Organizations and Information Systems
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Q1) Inherent processes are ________.
A) time-consuming business processes that involve substantial investment
B) predesigned procedures for using software products
C) the set of procedures that help companies implement business process reengineering
D) business process reengineering techniques with low success rates
Q2) Budgeting and treasury management are information systems applications that support an organization's ________.
A) manufacturing department
B) human resources department
C) accounting department
D) customer service department
Q3) Enterprise information systems are information systems that span an organization and support activities of people in multiple departments.
A)True
B)False
Q4) The first phase of the customer life cycle is marketing.
A)True
B)False
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Chapter 8: Social Media Information Systems
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Q1) Social media is the use of information technology to support the sharing of content among networks of users.
A)True
B)False
Q2) Being linked to a network of highly regarded contacts is a form of social credential.
A)True
B)False
Q3) A social media policy is a statement that delineates employees' rights and responsibilities.
A)True
B)False
Q4) A social media information system is an information system that supports the sharing of content among networks of users.
A)True
B)False
Q5) Explain the procedure component of social media information systems (SMIS)with respect to the user and sponsor organizational roles.
Q6) What are defenders-of-belief communities?
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Chapter 9: Business Intelligence Systems
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Q1) The ________ of business intelligence servers maintains metadata about the authorized allocation of business intelligence results to users.
A) exception report
B) dynamic report
C) delivery function
D) management function
Q2) Regression analysis is used to identify groups of entities that have similar characteristics.
A)True
B)False
Q3) ________ is used to measure the impact of a set of variables on another variable during data mining.
A) Cluster analysis
B) Context indexing
C) Cloud computing
D) Regression analysis
Q4) Explain supervised data mining.
Q5) What is data mining?
Q6) What is clickstream data?
Page 12
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Chapter 10: Information Systems Development
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Q1) Developers in the ________ phase of the systems development life cycle use management's statement of the system needs in order to begin developing a new information system.
A) system definition
B) requirements analysis
C) component design
D) implementation
Q2) What are patches and service packs?
Q3) The easiest and cheapest time to alter the information system is in the ________ phase of the systems development life cycle.
A) requirements analysis
B) system definition
C) component design
D) implementation
Q4) What are the tasks of system maintenance?
Q5) Explain the importance of the requirements analysis phase of the SDLC.
Q6) What is systems development? How is it different from program development?
Q7) What are the four ways in which organizations can implement a system conversion?
Page 13
Q8) Define the terms technical feasibility and organizational feasibility.
Q9) What are the five phases of the systems development life cycle (SDLC)?
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Chapter 11: Information Systems Management
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Q1) It is impossible to outsource an entire business function.
A)True
B)False
Q2) Protection of information assets is a major function of the information systems department.
A)True
B)False
Q3) Which of the following is true of the alignment between information systems and organizational strategies?
A) Information systems must evolve with the changes made in the organizational strategies.
B) The information systems infrastructure can be easily influenced by the strategic changes.
C) Integrating different information systems applications with organizational strategies is inexpensive.
D) Maintaining the alignment between information systems and strategies is a final process.
Q4) Describe the responsibilities of a systems analyst,a computer technician,and a network administrator.
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Chapter 12: Information Security Management
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Q1) Which of the following is a technical safeguard against security threats?
A) passwords
B) backup and recovery
C) compliance
D) identification and authorization
Q2) Explain how defining positions in an organization can safeguard against security threats.
Q3) A(n)________ is a computer program that senses when another computer is attempting to scan a disk or access a computer.
A) intrusion detection system
B) account administration system
C) business intelligence system
D) malware definition
Q4) Spoofing is a technique for intercepting computer communications.
A)True
B)False
Q5) Viruses,worms,and Trojan horses are types of firewalls.
A)True
B)False
Q6) Describe an incident-response plan.
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Chapter 13: Collaboration Information Systems for Decision
Making problem Solving and Project Management
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Q1) Differentiate between cooperation and collaboration with examples.
Q2) Which of the following is a primary criterion for judging team success?
A) giving and receiving critical feedback
B) striving to attain balance
C) demonstrating commitment to the group
D) meaningful and satisfying experience
Q3) ________ decisions are those that support broad-scope,organizational issues.
A) Strategic
B) Critical
C) Operational
D) Managerial
Q4) Which of the following is true of project data?
A) It is not part of the collaboration's work product.
B) Project data is data that is used to manage the project.
C) It should recommend solutions for a problem-solving project.
D) Project data is not subject to iteration and feedback.
Q5) Decisions at the operational level tend to be unstructured.
A)True
B)False
Q6) Explain the three primary criteria for successful collaboration. Page 17
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) Which of the following statements is true about Google Grid?
A) A document can be edited by only one user at a time.
B) Tasks can be sorted according to status to see incomplete tasks.
C) A Google account is not mandatory to access task lists on Google Grid.
D) It provides version history, which shows the changes made by users to the task list.
Q2) Explain synchronous and asynchronous communications in organizations with examples.
Q3) Which of the following statements is true of Microsoft SharePoint?
A) SharePoint does not support restriction of access to documents.
B) SharePoint converts shared documents to the Google Docs format.
C) When a user disapproves a document, the next person in the workflow receives it.
D) If a document has been checked out by a user, SharePoint does not allow other users to edit it.
Q4) Virtual meetings can be synchronous or asynchronous.
A)True
B)False
Q5) Why should a team choose to use a collaboration information system?
Page 19
Q6) Explain the importance of Microsoft SharePoint in task management.
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Chapter 15: Mobile Systems
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Q1) The major advantage of native applications over thin-client applications is that they will run on any operating system and mobile device.
A)True
B)False
Q2) Mobile systems are information systems that support users in motion.
A)True
B)False
Q3) Unlike native applications,thin-client applications have one code base and one development team.
A)True
B)False
Q4) If an organization wants to own any mobile device that employees connect to its network,the policy must be a part of the employee's contract.
A)True
B)False
Q5) Native mobile applications only run on the operating system for which they are programmed.
A)True
B)False
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) The VIEW tab is used to configure the appearance of Excel.
A)True
B)False
Q2) In Excel,the entire row or column can be selected by clicking on the name of the row or column.
A)True
B)False
Q3) In Excel,the wide bar of tools and selections that appears just under the tabs is referred to as the Menu bar.
A)True
B)False
Q4) In Excel,which of the following tabs can be used for filtering and sorting the data in the user's spreadsheet?
A) DATA
B) REVIEW
C) INSERT
D) HOME
Q5) What are the different ways of entering data into an Excel worksheet?
Q6) What is a spreadsheet?
Q7) Explain the process of naming the rows,columns,and cells in Microsoft Excel.
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Chapter 17: Database Design
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Q1) Explain the role of users in designing a database.
Q2) A(n)________ notation signifies that an adviser can be related to many students and that a student can be related to many advisers.
A) 1:N
B) N:M
C) N:1
D) N:N
Q3) The data integrity problem can occur only if data are ________.
A) duplicated
B) missing
C) replaced
D) insufficient
Q4) Entities have attributes that describe characteristics of the entity.
A)True
B)False
Q5) To represent an N:M relationship between two entities,two normalized tables are sufficient.
A)True
B)False
Q6) How is a data model transformed into a database design?
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Chapter 18: Using Microsoft Access 2013
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Q1) Which of the following statements is true about queries in Access?
A) Only rows with value matches in all tables are shown by default if more than one table is selected.
B) Only rows having "Number" Data Type can be used to arrange the results of a query in ascending order.
C) Queries can include fields from only one table.
D) The Query Design option is present in the DATABASE TOOLS tab.
Q2) Before using any DBMS,a user should create a data model based on the users' requirements.
A)True
B)False
Q3) In Access,"Integer" is a valid entry for Field Size if the Data Type is "Text."
A)True
B)False
Q4) To create a report with data from two or more tables,we must use the ________.
A) Report Wizard
B) Navigation tab
C) Report Design
D) SharePoint lists
Q5) How can a user generate reports in Microsoft Access?
Page 23
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Chapter 19: Using Excel and Access Together
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Q1) How are group totals created in Access?
Q2) In Microsoft Access,the Totals button is present in the ________ section of the Design tab.
A) Import/Export
B) Show/Hide
C) Query Type
D) Query Setup
Q3) Which of the following shows the correct sequence of steps for importing Access data that has been stored in a text file into Excel?
A) Insert tab Get External Data From Access
B) Edit tab Get External Data From Access
C) File tab Get External Data From Text
D) Data tab Get External Data From Text
Q4) Delimited text files cannot be imported into either Excel or Access.
A)True
B)False
Q5) In Excel and Access,import/export maintains an active connection to the source of the data.
A)True
B)False
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Chapter 20: Network and Cloud Technology
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Q1) A(n)________ connects computers at different geographic locations.
A) LAN
B) WAN
C) Ethernet
D) SOHO LAN
Q2) The distinguishing characteristic of a local area network (LAN)is that ________.
A) it connects at multiple locations
B) it connects at a single location
C) it is a network of networks
D) all lines need not reside at the same geographic location
Q3) Which of the following statements is true of JavaScript Object Notation (JSON)?
A) It contains a lot of metadata to validate the format of documents.
B) It is used to transmit volumes of data between browsers and servers.
C) Documents using JSON can be processed only using Java programming language.
D) JSON cannot be used to support Web services.
Q4) Wireless mice use Bluetooth to connect to a computer.
A)True
B)False
Q5) Differentiate between private and public IP addresses.
Q6) What is HTTP? How does it work?
Page 25
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Chapter 21: Enterprise Resource Planning ERP Systems
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Q1) The primary purpose of an ERP system is integration.
A)True
B)False
Q2) Infor Business Cloud is available as IaaS (infrastructure as a service).
A)True
B)False
Q3) The differences between as-is processes and the blueprint should be reconciled after the ERP system has been implemented.
A)True
B)False
Q4) SAP's ERP products are relatively economical compared to other companies' products.
A)True
B)False
Q5) Explain how organizations of different sizes use ERP differently.
Q6) Stored procedure is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.
A)True
B)False
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Chapter 22: Supply Chain Management
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Q1) Define supply chain profitability: How is it different from individual organizational profitability?
Q2) Information systems have enabled suppliers to increase the size of their inventories.
A)True
B)False
Q3) As a factor affecting supply chain performance,facilities concern the location and operations methodology of the places where products are fabricated or stored.
A)True
B)False
Q4) How do information systems affect supply chain performance?
Q5) Which of the following is an effect of information systems on supply chain performance?
A) reduced costs of buying and selling
B) reduced supply chain speed
C) increased size and costs of inventories
D) optimized supply chain profitability
Q6) What is a supply chain? What are the four drivers that are crucial to the success of a supply chain?
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Chapter 23: Hyper-Social Organizations and Knowledge Management
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Q1) Expert systems are easy to maintain.
A)True
B)False
Q2) Which of the following is a disadvantage of expert systems?
A) They cannot be updated to meet the changes in technology.
B) They cannot consist of more than one if/else rule.
C) It is difficult to introduce a new rule in the system.
D) The system's knowledge is available only to high-skilled experts.
Q3) The documents in content management systems exist in isolation from each other.
A)True
B)False
Q4) What are the alternatives to content management applications?
Q5) Hyper-social organizations and its executives no longer plan and control organizational messaging.
A)True
B)False
Q6) One of the goals of knowledge management is to help employees solve problems.
A)True
B)False
Q7) What are the characteristics of a hyper-social organization? Page 28
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Chapter 24: Database Marketing
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Q1) What are decision trees? How do they classify people into groups?
Q2) A high F score denotes that the customer has bought an expensive item recently. A)True
B)False
Q3) Which of the following is the basic idea of the decision tree technique?
A) to perform an RMF analysis and rank consumer according to their purchasing patterns
B) to select attributes that are most useful for classifying entities on some criterion
C) to produce computer programs for information systems
D) to use the minimum difference among the groups created by the decision tree algorithm
Q4) In RFM analysis,an R score of 5 shows that ________.
A) the customer has not made recent purchases
B) the customer has bought the most expensive item
C) the customer has frequently ordered costly items
D) the customer has purchased the least expensive item
Q5) What is database marketing?
Q6) Describe the process of conducting RFM analysis.
Q7) What is a market-basket analysis?
Page 30
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Chapter 25: Reporting Systems and OLAP
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Q1) Query reports allow users to dynamically change report grouping structures.
A)True
B)False
Q2) What are reporting systems? What are the fundamental operations they perform?
Q3) Explain the different types of reports.
Q4) Users are not allowed to alter the format of OLAP reports.
A)True
B)False
Q5) Reports that are prepared in response to data entered by users are termed
A) query reports
B) static reports
C) dynamic reports
D) OLAP reports
Q6) What is the difference between push and pull reports?
Q7) Which of the following types of reports is an example of a push report?
A) static report
B) dynamic report
C) query report
D) OLAP report
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Chapter 26: Geographic Information Systems GIS
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Q1) Most GIS expect geospatial analysts to know how to use the tools they provide for accomplishing particular tasks.
A)True
B)False
Q2) The Military Grid Reference System (MGRS)divides the earth into 60 north-south segments called ________.
A) territories
B) dominions
C) zones
D) sections
Q3) To construct a map,a GIS application needs to convert all location identifiers to a common scheme by a process called geocaching.
A)True
B)False
Q4) While geocoding,geographic coordinates set zero longitude at ________.
A) Cambridge, England
B) Leicester, England
C) Brentwood, England
D) Greenwich, England
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Chapter 27: Systems Development Project Management
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Q1) A(n)________ is the sequence of activities that determine the earliest date by which a project can be completed.
A) Gantt chart
B) critical path
C) encryption algorithm
D) scatter plot
Q2) ________ is a knowledge area that concerns the methods,media,and schedules for exchanging information with a project's sponsors and others who have an interest in the progress of the project.
A) Procurement management
B) Communications management
C) Quality management
D) Project integration
Q3) What are the trade-offs in a systems development project's requirements,cost,and time?
Q4) Baseline WBS can be used for monitoring a project.
A)True
B)False
Q5) What is a critical path? How is a critical path analysis done?
Q6) What are the characteristics of large-scale systems development projects?
Page 33
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Chapter 28: Agile Development
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Q1) In paired programming,two computers are used by the same programmer.
A)True
B)False
Q2) "Test as you go" is a principle of the SDLC.
A)True
B)False
Q3) The waterfall model used by the systems development life cycle (SDLC)is suitable for building physical things,such as a runway.
A)True
B)False
Q4) According to the systems development life cycle (SDLC),the progress from requirements to implementation is nonlinear.
A)True
B)False
Q5) Extreme programming is an alternative to the systems development life cycle (SDLC).
A)True B)False
Q6) Briefly outline the scrum essentials.
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Chapter 29: Business Process Management
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Q1) In which of the following types of BPM scopes does problem resolution occur via committee and policy?
A) functional
B) departmental
C) inter-enterprise
D) enterprise
Q2) An application that includes business processes as part of the package requires time for integration and training.
A)True
B)False
Q3) An advantage of an ERP system is that to implement it,an organization must attempt to do everything at once.
A)True
B)False
Q4) Describe business process management (BPM)in brief.
Q5) A business process is a network of activities,repositories,and data and sequence flows that interact to accomplish a business function.
A)True
B)False
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Chapter 30: International Mis
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Sample Questions
Q1) Which of the following statements is true of inherent processes?
A) Creating an accurate as-is international process management model is inexpensive and easy.
B) Determining the criteria to be used for evaluating the alternative international processes takes little time.
C) Each software product assumes that the software will be used by people filling particular roles and performing their actions in a certain way.
D) In the future, it is likely that international business processes will be developed more like intra-department business processes.
Q2) If a distributed database contains copies of the same data,it is called a ________ database.
A) mirrored
B) redundant
C) replicated
D) partitioned
Q3) How does the global economy change competitive strategy?
Q4) What are the problems of inherent processes?
Q5) What are the challenges of international information systems management?
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