Information Systems for Business Managers
Review Questions
Course Introduction
This course provides an in-depth overview of how information systems are leveraged to support and drive business strategies in todays digital economy. Students will explore the fundamental concepts of information systems, including their role in organizational decision-making, process improvements, and competitive advantage. The curriculum covers topics such as enterprise resource planning, data analytics, cybersecurity, and emerging technologies, emphasizing the alignment between IT and business objectives. Through case studies and practical examples, future business managers will learn to evaluate, implement, and manage information systems to enhance organizational efficiency, innovation, and value creation.
Recommended Textbook
Business Driven Management Information Systems 3rd Edition by Baltzan
Available Study Resources on Quizplus
12 Chapters
1504 Verified Questions
1504 Flashcards
Source URL: https://quizplus.com/study-set/2748
2
Chapter 1: What Is Strategy and Why Is It Important
Available Study Resources on Quizplus for this Chatper
146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/54827
Sample Questions
Q1) Which of the following is considered a business process?
A) Processing a customer's order
B) Processing a customer's inquiry
C) Processing a customer's complaint
D) All of the above
Answer: D
Q2) The Five Forces Model, the three generic strategies, and value chain analysis are all ____________________ by which organizations can assess their competitive advantage.
Answer: Methods
Q3) The Five Forces Model, the three generic strategies, and value chain analysis are all methods by which organizations can assess their competitive advantage.
A)True
B)False
Answer: True
Q4) A first mover advantage occurs when an organization can significantly impact its market share by being the first to market with a __________ advantage.
Answer: Competitive
To view all questions and flashcards with answers, click on the resource link above. Page 3
Available Study Resources on Quizplus for this Chatper
104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/54823
Sample Questions
Q1) _________________ is a computer-simulated environment that can be a simulated world or an imaginary world.
Answer: Virtual Reality
Q2) Data stored in transaction processing systems is rarely used to source the data and information contained in decision support and executive information systems. A)True
B)False
Answer: False
Q3) A(n) _____________ bot is software that will search several retailer Web sites and provide a comparison of each retailer's offerings including price and availability. Answer: Shopping
Q4) Describe the three capabilities commonly offered by an EIS.
Answer: (1) Consolidation involves the aggregation of information and features simple roll-ups to complex groupings.
(2) Drill-down enables users to get details, and details of details. (3) Slice-and-dice looks at information from different perspectives.
Q5) Organizations use _______________ information to make repetitive decisions. Answer: Transactional
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Evaluating a Companys External Environment
Available Study Resources on Quizplus for this Chatper
182 Verified Questions
182 Flashcards
Source URL: https://quizplus.com/quiz/54822
Sample Questions
Q1) What is the ability to purchase goods and services through a wireless Internet-enabled device?
A) Interactivity
B) Clickstream data
C) Mobile commerce
D) Click-through
Answer: C
Q2) A ___________ socket layer (1) creates a secure and private connection between a client and server computer, (2) encrypts the information, and (3) sends the information over the Internet.
Answer: Secure
Q3) What are agents, software, or businesses that bring buyers and sellers together that provide a trading infrastructure to enhance e-business?
A) Pure plays
B) Intermediaries
C) Content providers
D) Reintermediation
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
5
Chapter 4: Evaluating a Companys Resources, Capabilities, and Competitiveness
Available Study Resources on Quizplus for this Chatper
127 Verified Questions
127 Flashcards
Source URL: https://quizplus.com/quiz/54821
Sample Questions
Q1) Compare core enterprise resource planning components and extended enterprise resource planning components.
Q2) Discuss the balanced scorecard and how it relates to organizational strategy.
Q3) Due to the City of Winnipeg's complexity, its new ERP system was unable to integrate the city's systems across all of its 14 departments.
A)True
B)False
Q4) SCM, CRM, and ERP are all extended ERP components.
A)True
B)False
Q5) Sustainable IT disposal refers to the safe disposal of IT assets at the end of their life cycles.
A)True
B)False
Q6) The first challenge when investing in an ERP system is that ERP is a product that comes in many __________.
Q7) One of the three basic attributes of a successful ERP project is proper business
Q8) ___________ vendors have expanded to provide CRM. Page 6
To view all questions and flashcards with answers, click on the resource link above.
Page 7
Chapter 5: The Five Generic Competitive Strategies
Available Study Resources on Quizplus for this Chatper
89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/54820
Sample Questions
Q1) In a supply chain, order information flows in the direction of ________.
Q2) Deploy in incremental phases and measure and communicate success is one of the keys to success for SCM.
A)True
B)False
Q3) Summarize the best practices for implementing a successful supply chain management system.
Q4) What is the term used to describe the difference between the cost of inputs and the value of price of outputs.
A) Value-added tax
B) Value-divided tax
C) Value-multiplied
D) Value-multiplied tax
Q5) Collaborative ______________ allows an organization to reduce the cost and time required during the design process of a product.
Q6) List the components of a typical supply chain.
Q7) _________ chain management applies technology to the activities in the order life cycle from inquiry to sale.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Q8) Materials flow from suppliers and their _______________ suppliers at all levels.
Chapter 6: Strengthening a Companys Competitive
Position
Available Study Resources on Quizplus for this Chatper
107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/54819
Sample Questions
Q1) Summarize the future of customer relationship management.
Q2) Describe three CRM technologies used by marketing departments.
Q3) The evolution of CRM is reporting, analyzing, and predicting.
A)True
B)False
Q4) What automates each phase of the sales process, helping individual sales representatives coordinate and organize all of their accounts?
A) Sales management systems
B) Contact management systems
C) Opportunity management systems
D) None of the above
Q5) List and describe several benefits an organization can receive from CRM.
Q6) CRM systems can replace more traditional forms of CRM
A)True
B)False
Q7) _________ relationship management focuses on keeping vendors satisfied by managing alliance partner and reseller relationships that provide customers with the optimal sales channel.
Q8) Compare operational CRM and analytical CRM. Page 9
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 7: Strategies for Competing in International Markets
Available Study Resources on Quizplus for this Chatper
140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/54818
Sample Questions
Q1) What benefits are the result of discoveries made by creative users?
A) Direct quantifiable benefits
B) Indirect quantifiable benefits
C) Unpredictable benefits
D) Intangible benefits
Q2) The ___________ database model is a type of database that stores its information in the form of logically related two-dimensional tables.
Q3) Which of the following is a form of statistical analysis?
A) Forecasting
B) Market basket analysis
C) Cluster analysis
D) All of the above
Q4) Relational integrity constraints are rules that enforce basic and fundamental information-based constraints.
A)True
B)False
Q5) Data _________ is the process of analyzing data to extract information not offered by the raw data alone.
Q6) Detail, summary, and _________ are the typical information granularities.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 8: Corporate Strategy
Available Study Resources on Quizplus for this Chatper
132 Verified Questions
132 Flashcards
Source URL: https://quizplus.com/quiz/54817
Sample Questions
Q1) _______________________ are collaborative Web pages that allow users to edit documents, share ideas, or monitor the status of a project.
Q2) Teaming up with another business adds complementary resources and capabilities, enabling participants to grow and expand more quickly and efficiently.
A)True
B)False
Q3) What is software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing?
A) Content management system
B) Groupware system
C) Knowledge management system
D) Workflow management systems
Q4) A document management system works with binary rather than text files, such as multimedia file types.
A)True
B)False
Q5) Commercial vendors such as Yahoo! and Microsoft offer free instant __________ tools.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 9: Ethics, Corporate Social Responsibility, Environmental Sustainability, and Strategy
Available Study Resources on Quizplus for this Chatper
171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/54816
Sample Questions
Q1) ____________ security is a broad term encompassing the protection of information from accidental or intentional misuse by persons inside or outside an organization.
Q2) How individuals behave toward each other, how they handle information, computer technologies, and information systems, are largely influenced by people's ________________.
Q3) Confidentiality is the right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent.
A)True
B)False
Q4) Which of the following is not one of the five steps for creating an information security plan?
A) Develop the information security policies
B) Communicate the information security policies
C) Revise and test the information security policies
D) Test and reevaluate risks
Q5) To facilitate information privacy, many countries have established __________________ to protect the collection and sharing of personal information.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 10: Building an Organization Capable of Good Strategy Execution
Available Study Resources on Quizplus for this Chatper
147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/54826
Sample Questions
Q1) Managing people is one of the hardest and most critical efforts a ______________ manager undertakes.
Q2) What type of chart typically displays the critical path?
A) Gantt chart
B) PERT chart
C) All of the above
D) None of the above
Q3) Outsourcing is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems.
A)True
B)False
Q4) ________ chart is a graphical network model that depicts a project's tasks and the relationships between those tasks.
Q5) Compare the waterfall methodology and the agile methodology.
Q6) Difference in language, culture, and technology platforms can make global data standardization quite difficult.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 11: Managing Internal Operations
Available Study Resources on Quizplus for this Chatper
85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/54825
Sample Questions
Q1) A form of client/server computing operating over the Internet where the term "cloud" is used as a metaphor for the term "Internet", is a description of which architecture trend that are quickly becoming requirements for business?
A) Service Oriented Architectures
B) Virtualization
C) Grid Computing
D) Cloud Computing
Q2) What includes the hardware, software, and telecommunications equipment that, when combined, provide the underlying foundation to support the organization's goals?
A) Application architecture
B) Data architecture
C) Enterprise architecture
D) Infrastructure architecture
Q3) The primary characteristics of a solid infrastructure include flexibility, scalability, reliability, availability, and performance.
A)True
B)False
Q4) Explain the three components of an enterprise architecture.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 12: Corporate Culture and Leadership
Available Study Resources on Quizplus for this Chatper
74 Verified Questions
74 Flashcards
Source URL: https://quizplus.com/quiz/54824
Sample Questions
Q1) Distinguish between mobile and wireless technologies.
Q2) What is a geographic information system?
A) A device that determines current latitude, longitude, speed, and direction of movement
B) Designed to work with information that can be shown on a map
C) Contains a microchip and an antenna, and typically work by transmitting a serial number via radio waves to an electronic reader, which confirms the identity of a person or object bearing the tag
D) Commonly used to transmit network signals over great distances
Q3) A _________ information system is designed to work with information that can be shown on a map.
Q4) _________ technology means the technology can travel with the user, but it is not necessarily in real-time.
Q5) Which of the following technologies provides nearly universal coverage?
A) Fixed wireless
B) Satellite
C) DSL
D) T1/T3
Q6) Much like data, VoIP traffic can be__________________, captured, or modified.
Page 16
To view all questions and flashcards with answers, click on the resource link above.