Information Systems Concepts
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Course Introduction
Information Systems Concepts introduces students to the fundamental principles, roles, and applications of information systems in organizations and society. The course covers the components of information systems, including hardware, software, data, procedures, and people, and explores how these elements work together to support business processes, decision making, and competitive advantage. Students will examine different types of information systems, such as transaction processing systems, management information systems, and decision support systems, as well as the ethical, social, and security issues associated with information management. The course also addresses the impact of emerging technologies and trends on information systems and organizational strategies.
Recommended Textbook
MIS 8th Edition by Hossein Bidgoli
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Page 2
Chapter 1: Information Systems: An Overview
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Sample Questions
Q1) Explain how banks use computers and information systems.
Answer: Answers will vary.Banks use computers and information systems for generating customers' monthly statements, running ATM machines, and for many other banking activities.
Q2) A _____ is an organized integration of hardware and software technologies, data, processes, and human elements designed to produce timely, integrated, relevant, accurate, and useful information for decision-making purposes.
A) management information system
B) transaction-processing system
C) sequential processing system
D) data warehousing system
Answer: A
Q3) Explain the main difference between an intranet and the Internet.
Answer: Answers will vary.The main difference between an intranet and the Internet is that an intranet is private and the Internet is public.An intranet is a network within an organization that uses Internet protocols and technologies for collecting, storing, and disseminating useful information that supports business activities such as sales, customer service, human resources, and marketing.
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Chapter 2: Computers: The Machines Behind Computing
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Sample Questions
Q1) Third-generation computers operated on _____.
A) integrated circuits
B) vacuum tube technology
C) parallel processing
D) optical discs
Answer: A
Q2) Describe assembly language.
Answer: Answers will vary.Assembly language is the second generation of computer languages.It is a higher-level language than machine language but is also machine dependent.It uses a series of short codes, or mnemonics, to represent data or instructions.For example, ADD and SUBTRACT are typical commands in assembly language.Writing programs in assembly language is easier than in machine language.
Q3) A _____ is a peripheral device for recording, storing, and retrieving information.
A) disk drive
B) motherboard
C) control unit
D) processor
Answer: A
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4
Chapter 3: Database Systems, Data Warehouses and Data
Marts
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Sample Questions
Q1) In comparison with flat file systems, databases:
A) minimize data redundancy.
B) are easier to design.
C) have less sophisticated security measures.
D) require more storage space.
Answer: A
Q2) Which of the following is an advantage of a database over a flat file system?
A) Hardware and software start-up costs are low when using a database.
B) A database is simple and easy to design.
C) Programs and data are interdependent in a database.
D) A database uses more sophisticated security measures.
Answer: D
Q3) Which of the following statements is true of a database?
A) It allows more than one program to use the same data.
B) It comprises data that cannot be linked.
C) It consists of a segregated set of files.
D) It is a crucial tool for managing overseas subsidiaries.
Answer: A
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Chapter 4: Personal, Legal, Ethical and Organizational
Issues of Information Systems
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Sample Questions
Q1) Because sending spam is expensive, a small response-a fraction of a percent, for example-is an inadequate return on the investment.
A)True
B)False
Q2) Define the two categories of intellectual property.
Q3) In the context of information privacy, junk e-mail is also known as _____.
A) cookie
B) bookmark
C) spam
D) draft
Q4) Which of the following principles states that Internet service providers (ISPs) and government agencies should treat all data on the Internet equally?
A) Internet censorship
B) Net neutrality
C) Internet security
D) Free Basics
Q5) Describe in brief the intellectual property that copyright laws protect and the exceptions.
Q6) Provide an example of job deskilling.
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Chapter 5: Protecting Information Resources
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Q1) In the context of access controls, briefly explain the guidelines that need to be followed to increase the effectiveness of passwords.
Q2) _____, a biometric security measure, translates words into digital patterns, which are recorded and examined for tone and pitch.
A) Voice recognition
B) Audio manipulation
C) Word exhibition
D) Keyword identification
Q3) In the context of computer and network security, _____ means that a system must not allow the disclosing of information by anyone who is not authorized to access it.
A) reliability
B) confidentiality
C) integrity
D) availability
Q4) Discuss the guidelines for improving a firewall's capabilities.
Q5) Briefly explain how packet-filtering firewalls work.
Q6) In the context of data encryption, briefly describe asymmetric encryption.
Q7) Describe how a virtual private network (VPN) works.
Page 7
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Chapter 6: Data Communication
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Sample Questions
Q1) _____ is a high-speed carrier service that uses ordinary phone circuits to send and receive data.
A) An analog modem
B) Digital subscriber line
C) Code division multiple access
D) A cable modem
Q2) In _____, one node is in charge of selecting the path for all packets.
A) centralized routing
B) decentralized routing
C) distributed routing
D) clashed routing
Q3) Explain the main advantage and disadvantage of a centralized processing system.
Q4) A _____is typically used to connect workstations and peripheral devices that are in close proximity.
A) controller area network
B) metropolitan area network
C) wide area network
D) local area network
Q5) Describe the two categories of wireless technologies.
Q6) List few drawbacks of decentralized systems.
Page 8
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Chapter 7: The Internet, Intranets, and Extranets
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Q1) Which of the following statements is true of Extensible Markup Language (XML)?
A) XML defines data without context.
B) XML tags specify the layout and appearance of content.
C) XML tags represent the kind of content being posted and transmitted.
D) XML is inflexible toward interoperability between different systems.
Q2) Any computer that stores hypermedia documents and makes them available to other computers on the Internet is called a _____.
A) client
B) server
C) station
D) domain
Q3) The World Wide Web changed the Internet by introducing a graphical interface to the largely text-based Internet.
A)True
B)False
Q4) A T3 line uses two pairs of copper wires to carry up to 24 simultaneous conversations and has a transmission rate of 1.544 Mbps.
A)True
B)False
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Chapter 8: E-Commerce
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Sample Questions
Q1) E-commerce provides product acknowledgements through phone calls and faxes.
A)True
B)False
Q2) What are the main objectives of trading partner agreements?
Q3) In the context of the seller-side marketplace model, _____ prevents purchases from suppliers that are not on the approved list of sellers.
A) e-ticketing
B) e-procurement
C) the third-party exchange
D) the trading partner agreement
Q4) _____ aggregate customers' opinions related to products or services that they have purchased and then suggest them to others with the same interest.
A) Recommendation Web sites
B) Group buying platforms
C) Peer-to-peer e-commerce platforms
D) Participatory e-commerce Web sites
Q5) Describe the categories of social networks and online media that collectively constitute social commerce.
Q6) Describe micropayments.
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Chapter 9: Global Information Systems
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Sample Questions
Q1) A _____ is a system for managing global operations, supporting an international company's decision-making processes, and dealing with complex variables in global operations and decision making.
A) global information system
B) global analytics system
C) global broadcast system
D) global economic system
Q2) In the context of a global information system (GIS), _____ offer electronic data interchange standards, encryption, secure e-mail, data synchronization, and other services to conduct international business.
A) crawler-based networks
B) value-added networks
C) human-powered networks
D) brick-and-mortar networks
Q3) In an organization with a global structure, to achieve organizational efficiency, duplicate information systems must be eliminated.
A)True
B)False
Q4) What are the requirements for designing tax-risk management systems?
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Chapter 10: Building Successful Information Systems
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Q1) The _____, created during the requirements-gathering and analysis phase of the systems development life cycle (SDLC), indicates the end of the analysis phase and the start of the design phase.
A) maintenance plan document
B) system specifications document
C) blueprint document
D) execution document
Q2) Describe how information systems are implemented using a plunge conversion method.
Q3) The _____ approach treats process and data independently and is a sequential approach that requires completing the analysis before beginning the design of information systems.
A) joint application design
B) structured systems analysis and design
C) object-oriented
D) class-responsibility collaboration
Q4) Explain how the models created during the analysis phase contribute to the design phase of the systems development life cycle (SDLC).
Q5) Describe the advantages of prototypes.
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Chapter 11: Enterprise Systems
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Q1) Which of the following components of an enterprise resource planning (ERP) system provides information on assessing job candidates?
A) The human resources
B) The supply chain
C) The unified database
D) The customer relationship management
Q2) Discuss how customer relationship management (CRM) is more than just tracking and organizing contacts with customers.
Q3) In a manufacturing firm's supply chain management (SCM) system, which of the following areas handles credit terms and payment schedules?
A) Product flow
B) Information flow
C) Finances flow
D) Stock location flow
Q4) Describe an e-distributor.
Q5) Discuss how electronic data interchange (EDI) is more beneficial when there are more companies in the EDI network.
Q6) Explain third-party exchanges.
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Chapter 12: Management Support Systems
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Sample Questions
Q1) Related technologies for group support, such as electronic meeting systems (EMSs) and computer-mediated communication (CMC), are considered full-function GSSs because they contain decision-making tools.
A)True
B)False
Q2) In the context of the roles in the decision support system (DSS) environment, which of the following questions does a managerial designer address?
A) What should the balance between aggregated and disaggregated data be?
B) What are the operations of the model?
C) What type of file structure should be used?
D) What are the assumptions required to create and use a model?
Q3) The _____ aspect of a group support system (GSS) reduces communication barriers and introduces order and efficiency into situations that are inherently unsystematic and inefficient.
A) decentralization
B) evaluation
C) intervention
D) extension
Q4) What tasks do managers perform using an executive information system (EIS)?
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Chapter 13: Intelligent Information Systems
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Sample Questions
Q1) In a natural-language processing (NLP) system, the_____ activity involves using the computer to read large amounts of text and understanding the information well enough to summarize important points and store information so that the system can respond to inquiries about the content.
A) interfacing
B) knowledge acquisition
C) analysis
D) data warehousing
Q2) Explain how an artificial neural network (ANN) creates a model.
Q3) In the context of the different techniques used by an inference engine to manipulate a series of rules, _____, a series of "if-then-else" condition pairs is performed.
A) forward chaining
B) backward chaining
C) inductive reasoning
D) abductive reasoning
Q4) Briefly discuss the types of activities performed by a natural-language processing (NLP) system.
Q5) List few tasks where artificial neural networks (ANNs) are used.
Q6) Discuss an application of intelligent agents that is in use today.
Page 15
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Chapter 14: Emerging Trends, Technologies, and Applications
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Q1) Discuss some of the future uses of nanotechnology.
Q2) Platform as a service (PaaS) services are hosted in the cloud and accessed by clients through their _____.
A) data gloves
B) Web browsers
C) smart cards
D) Web avatars
Q3) A _____ is a small electronic device consisting of a microchip and an antenna and performs the same task as bar codes.
A) global positioning system
B) bluetooth low energy device
C) quick response code
D) radio frequency identification tag
Q4) In the context of cloud computing, infrastructure as a service (IaaS) is also known as _____.
A) platform as a service
B) software as a service
C) hardware as a service
D) backend as a service
Q5) Describe the challenges of representing sound in a virtual reality (VR) system.
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