Information Systems Concepts
Final Exam Questions
Course Introduction
Information Systems Concepts introduces students to the fundamental principles and components of information systems in contemporary organizations. The course explores the role of information systems in supporting business operations, decision-making, and strategic objectives. Topics include system components (hardware, software, data, people, and processes), types of information systems (transaction processing, management information, decision support, and enterprise systems), system development methodologies, ethical and societal issues related to information systems, and current trends such as cloud computing, e-commerce, and cybersecurity. Students will gain an appreciation for the interdisciplinary nature of information systems and their critical importance in the digital age.
Recommended Textbook
Experiencing MIS 3rd Canadian Edition by David M. Kroenke
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17 Chapters
1314 Verified Questions
1314 Flashcards
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Page 2
Chapter 1: Information Systems and You
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) Understanding the implications of technological change allows for greater effectiveness of business professionals.
A)True
B)False
Answer: True
Q2) According to "Outlook on Human Resources in the ICT Labour Market: 2008 - 2015" satisfactory communications and other business skills are important core skills for individuals looking for a career in this industry sector.
A)True
B)False Answer: True
Q3) Which ratio has fallen dramatically over the years due to Moore's Law?
A) Speed/reliability
B) Price/performance
C) Transistor/performance
D) Price/Megahertz
E) Cost/benefit
Answer: B
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Chapter 2: Business Process Management and Decision Making
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) Which of the following is a strategic decision?
A) Should we extend credit to a customer
B) Determining next year's IT budget
C) What wage should we pay a particular employee
D) Should our firm acquire a competing firm
E) Which invoices should be paid today
Answer: D
Q2) An inventory database would be considered to be an example of a facility in the inventory management process.
A)True
B)False
Answer: True
Q3) The fact that it rained 1.2 inches today is an example of information.
A)True
B)False
Answer: False
Q4) Provide an example of a strategic decision.
Answer: Strategic decisions concern broader-scope,organizational issues.Typical decisions at the strategic levels are: Should we start a new product line? Should we open a centralized warehouse in Calgary?
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Chapter 3: Productivity, innovation and Strategy
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) ________ would be an example of using an information system to gain competitive advantage.
A) Automating the general ledger system
B) Developing a web service to share information with a supply chain partner
C) Using PowerPoint for company presentations
D) Using instant messaging while at work
E) Printing internal reports in color
Answer: B
Q2) Primary activities are activities where value is added directly to the product.
A)True
B)False
Answer: True
Q3) A value chain is a network of activities that improve the effectiveness of a good or service.
A)True
B)False
Answer: True
Q4) What is a value chain?
Answer: A value chain is a network of activities that improve the effectiveness (or value)of a good or service.
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Chapter 4: Hardware and Software
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Explain why it is important for a manager to know how computers work.
Q2) Software vendors intentionally leave security holes in their software so they can charge for patches and fixes later.
A)True
B)False
Q3) Main memory is an example of volatile memory.
A)True
B)False
Q4) Bytes consist of ________ bits of memory.
A) 2
B) 12
C) 8
D) 4
E) 6
Q5) Data moves between main memory and the CPU via (the)
A) CPU.
B) instruction set.
C) data bus.
D) main memory.
E) data application.
Page 6
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Chapter 5: Database and Content Management
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) A database can have one and only one application.
A)True
B)False
Q2) The name of the field,its datatype,and description are examples of metadata.
A)True
B)False
Q3) Modern content management systems
A) seek out documents located across an organization and actively manage access to the content.
B) manage only media files.
C) archive documents.
D) organize content for corporate web sites.
E) manage all aspects of corporate data.
Q4) Most large companies develop their own DBMSs.
A)True
B)False
Q5) Special data called structured data describes the structure of the database.
A)True
B)False
Q6) Discuss the challenges for a multiuser database application.
Page 7
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Chapter 6: Networks and Collaboration
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) Broadband lines include dial-up and cable modems.
A)True
B)False
Q2) ISPs cannot commit to offer performance-level guarantees to users.
A)True
B)False
Q3) Broadband connections typically have connection speeds
A) greater than 256 kbps.
B) less than 128 kbps.
C) less than 56 kbps.
D) less than 256 kbps.
E) great than 56 kbps.
Q4) At company social events,talking to people you don't know will help expand your business network only if you know how these new acquaintances can help you.
A)True
B)False
Q5) What is the difference between a network and a human network and why is the second very important?
Q6) What is a NIC and a WNIC? Why are they important in a LAN?
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Chapter 7: Competitive Advantage and Business Proces
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) ERP systems integrate sales,orders,inventory,manufacturing,customer service,human resources,and accounting.
A)True
B)False
Q2) Functional systems in Porter's Value Chain are usually comprised of
A) HR, Accounting, Operations, Sales.
B) Accounting, Payroll, HR, Sales.
C) Operations, Advertising, HR, Sales.
D) Accounting, Advertising, Payroll, Marketing.
E) Primary activities and Support Activities.
Q3) With functional silos,management must query separate functional systems and integrate the data manually.
A)True
B)False
Q4) Companies selling to other companies or to government need to fully
A) integrate CRM and SRM systems.
B) reach a wider audience.
C) integrate ERP systems into their business models.
D) become electronic exchanges.
E) incorporate non-merchant e-commerce.
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Chapter 8: Decision Making and Business Intelligence
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) ________ provides the ability to sum,count,average,and perform other simple arithmetic operation on groups of data.
A) Online database processing (OLDP)
B) Online transaction processing (OLTP)
C) Online data processing (OLDP)
D) Online record processing (OLRP)
E) Online analytic processing (OLAP)
Q2) Problematic data are termed missing values.
A)True
B)False
Q3) It is usually better to have data granularity that is ______________ rather than too coarse.
A) dirty data
B) missing values
C) inconsistent
D) more recent
E) too fine
Q4) What is supervised data mining?
Q5) What is the purpose of business intelligence? What kind of BI tools are there?
Q6) What is online transaction processing?
Page 10
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Chapter 9: E-Commerce, social Networking and Web 20
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) What specific benefits does IS and IT bring to social networking.
Q2) Describe the term "network effects" and give two instances where network effects are important to business.
Q3) Economic factors to be considered by vendors who want to engage in e-commerce include:
A) increases in customer service, logistics and manufacturing expenses
B) showrooming, lower taxation and customer service expenses
C) increased competition and fewer customers
D) channel conflict and lower logistics expenses
E) showrooming and higher customer service expenses
Q4) Web 2.0 relies on _____________ to drive revenues
A) video sales
B) software licensing
C) information storage
D) advertising
E) .mpg sales
Q5) Social Capital adds value in four ways: Information,Influence,Employment,Personal reinforcement.
A)True
B)False
11
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Chapter 10: Acquiring Information Systems Through Projects
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) The main problem of the SDLC approach to systems development is the ________ nature of the process.This refers to the fact that each phase is meant to be completed and not repeated as the project moves on to the next phase.
A) drawn out
B) complex
C) continuous
D) waterfall
E) stop-and-start
Q2) ________ refers to whether existing information technology is likely to be able to meet the needs of the new system.
A) Cost feasibility
B) Technical feasibility
C) People feasibility
D) Organizational feasibility
E) Schedule feasibility
Q3) Most findings state that the success rate of IT projects is 80%.
A)True
B)False
Q4) Why is it so difficult to estimate the costs of system development?
Page 12
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Chapter 11: Structure, governance and Ethics
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80 Flashcards
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Sample Questions
Q1) Alignment is the matching of business objectives with IT architecture.
A)True
B)False
Q2) In Canada,________ has an agreement with ISACA to recognize a designated specialist in information systems auditing.
A) CASB
B) CGA
C) CICA
D) CMA
E) CSA
Q3) Information systems ethics is about
A) people involved in the system.
B) money involved in the system.
C) software involved in the system.
D) hardware involved in the system.
E) PIPEDA.
Q4) What factors have brought IS governance and governance in general to the forefront of business planning?
Q5) What is information systems governance?
Q6) What are the three factors that make up the triple bottom line?
Page 13
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Chapter 12: Managing Information Security and Privacy
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Sample Questions
Q1) Viruses and worms don't spread very quickly so it is not essential to move cautiously when one is discovered by someone in your organization.
A)True
B)False
Q2) What is phishing?
Q3) User accounts should be given (the)________ to perform their jobs
A) least possible privileges needed
B) most possible privileges needed
C) administrator privileges
D) user privileges
E) company standard privileges
Q4) Denial of service always occurs because of malicious attacks on the system.
A)True
B)False
Q5) Most anti-malware programs check e-mail attachments for malware code.
A)True
B)False
Q6) Unauthorized data disclosure is a major type of security problem.How do the different sources of threats exploit this problem?
Page 14
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Chapter 13: Business Process Modeling: Techniques, Rules, and Applications
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) A company creates value just by creating a model of a business process.
A)True
B)False
Q2) DFD's use a set of relatively simple shapes as representations of parts of a business process.
A)True
B)False
Q3) MS Visio files can be identified by their .psd filename extension.
A)True
B)False
Q4) Every process should have at least two data flow connectors coming into it and least two data flow connectors coming out of it.
A)True
B)False
Q5) In MS Visio the data store symbolizes a place where you would purchase IS applications.
A)True
B)False
Q6) List the rules that apply to combining shapes in data flow diagrams.
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Chapter 14: Excel Basics: Understanding Spreadsheets,
Cells, and Formulas
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Cells are identified by their column letters and row numbers.
A)True
B)False
Q2) Cells can only store numbers.
A)True
B)False
Q3) During the "fill" function when you move the mouse over top of the handle on the cell the mouse icon changes to a(n)
A) + sign.
B) * sign.
C) (?) sign.
D) ! sign.
E) - sign.
Q4) The "Fill" capability in Excel can create more formulas with less work.
A)True
B)False
Q5) How does a user rename a worksheet tab?
B)False Page 16
Q6) Excel provides powerful graphing capabilities. A)True
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Page 17
Chapter 15: Database Design and Entity Relationships
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Sample Questions
Q1) Describe how normalization works.
Q2) Any mistake in the data modeling stage will come back to haunt you.
A)True
B)False
Q3) The data model should summarize the data requirements as derived from interviews with the end users.
A)True
B)False
Q4) ________ is the process of converting poorly structured tables into two or more well-structured tables.
A) Sharing
B) Reengineering
C) Normalization
D) Decentralization
E) Redesigning
Q5) "Address" would be a likely attribute of a customer entity in a database application.
A)True
B)False
Q6) Describe an E-R diagram.
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Chapter 16: Creating and Utilizing Forms, Queries, and Reports in MS Access
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Sample Questions
Q1) Forms allow users to view and maintain data in a database.
A)True
B)False
Q2) The key icon can be found in the ________ tab ribbon.
A) Design
B) Create
C) Datasheet
D) Home
E) Database Tools
Q3) You build the links between tables using the ________ window.
A) relationships
B) relationship wizard
C) database diagram
D) mapping
E) database relationships
Q4) A subform allows multiple records to be displayed that are related to the record displayed in the main form.
A)True
B)False
Q5) What are data entry forms used for and how are they created in MS Access?
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Chapter 17: Understanding MS Project: Features and Functions
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Sample Questions
Q1) Dependent tasks are either predecessors or successors.
A)True
B)False
Q2) The resource view shows all the tasks associated with a project and how long they are expected to last.
A)True
B)False
Q3) Dependencies are crucial for
A) scheduling tasks.
B) creating predecessors.
C) creating successors.
D) creating meaningful schedules.
E) scheduling resources.
Q4) MS Project allows a project manager to control resources.
A)True
B)False
Q5) Project provides a variety of screens to capture the full picture of the project.
A)True
B)False
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