Information Systems and Organizations
Final Exam Questions
Course Introduction
This course examines the critical role of information systems (IS) within modern organizations, exploring how technology supports business processes, decision-making, and organizational strategy. Students will study the fundamental concepts of information systems, including hardware, software, data management, and networking, as well as their integration into organizational operations. Emphasis is placed on the alignment of IS with organizational goals, the impact of digital transformation, and the challenges associated with system implementation, security, and ethical considerations. Case studies and practical examples illustrate how effective use of information systems can drive innovation, improve efficiency, and create competitive advantage in various organizational contexts.
Recommended Textbook
Introduction to Information Systems 2nd Edition by Patricia Wallace
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Page 2
Chapter 1: Information Systems and People
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Sample Questions
Q1) A news agency requires an immediate account of the casualties in an airplane accident for a news alert. In this situation, a quick, approximate report would be preferred rather than a detailed, accurate report that requires considerable time to prepare.
A)True
B)False
Answer: True
Q2) Play-e-ball, a company that creates games for gaming consoles, gathers data from the information systems of its partners, suppliers, and distributors. It uses this data along with internal data to develop different games for different consumer demographics, and it targets the most profitable segments. Which of the following is illustrated in this scenario?
A) customer relationship management systems
B) business intelligence
C) inventory management
D) virtual collaboration
Answer: B
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Page 3
Chapter 2: Information Systems and Strategy
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Sample Questions
Q1) An IT company uses industry average as a standard for measuring its financial performance. Here, the industry standard is used as a(n) ________.
A) scheme
B) outline
C) benchmark
D) objective
Answer: C
Q2) Which of the following is a valid observation on price-based rivalry among existing competitors?
A) It is damaging for the competitors and the industry in which they operate.
B) It leads to quality-based competition and innovation.
C) It results in hidden losses for the customers.
D) It decreases the price sensitivity of customers.
Answer: A
Q3) The threat of new entrants in an industry is very high when startups can open a business with little capital and few employees.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Information and Communications Technologies:
The Enterprise Architecture
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Sample Questions
Q1) ________ refers to a technology that uses radio waves for connectivity and is commonly used for wireless connections over very short distances.
A) WiMax
B) IPv6
C) Ethernet
D) Bluetooth
Answer: D
Q2) ________ refers to the technologies that make voice communications across networks using packet switching feasible, including over the Internet.
A) COBOL
B) VoIP
C) Java
D) RFID
Answer: B
Q3) Application software includes operating system software and utilities.
A)True
B)False
Answer: False
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Chapter 4: Databases and DataWarehouses
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Sample Questions
Q1) What approach do database developers use while choosing primary keys for a data model?
Q2) Structured information can be defined as data ________.
A) that can be organized into hierarchies
B) that cannot be linked together
C) about data that clarifies the nature of the information
D) that is difficult to break down
Q3) In a university database, the student table, with student ID as a primary key, is linked to the university department table through its primary key-department ID. In the student table, department ID is a ________.
A) foreign key
B) primary key
C) complex key
D) functional key
Q4) How does metadata differ for different types of information?
Q5) What are the requirements for successful master data management?
Q6) How are databases used across organizational boundaries? Illustrate with an example.
Q7) What are the database ownership issues faced by management at a typical company?
Q8) What is SQL? Page 6
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Page 7
Chapter 5: Information Systems for the Enterprise
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Sample Questions
Q1) Which of the following components of the HCM systems is responsible for tracking employees' demographic information?
A) workforce management modules
B) talent management applications
C) human resources management modules
D) service delivery modules
Q2) The information systems used by customer relationship management (CRM) are often
A) outdated
B) unified
C) fragmented
D) redundant
Q3) Software used as a bridge to integrate separate information systems and synchronize data across multiple systems is referred to as ________.
A) malware
B) web beacon software
C) middleware
D) bundled software
Q4) Explain how e-marketing information systems track customer behavior.
Q5) How do supply chains benefit from sensing technologies?
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Chapter 6: The Web, E-Commerce, and M-Commerce
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Sample Questions
Q1) The ad for a bakery is placed next to an article on the rising rate of diabetes in American youth, in an e-magazine. This is an example of ________.
A) free rider problem
B) cybersquatting
C) inappropriate product placement
D) data harvesting
Q2) A(n) ________ is a large group of software products that helps manage digital content in collaborative environments.
A) content management system
B) web hosting service
C) digital dashboard
D) enterprise information system
Q3) The website of an international human rights organization stores a large database of information and provides a search functionality to make it easier for their visitors to locate desired information. However, it fails to be effective since the search functionality is limited to the website rather than the whole web.
A)True
B)False
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9
Chapter 7: Business Intelligence and Decision Making
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Sample Questions
Q1) Josh Lucas is a marketing manager at Grey Thompson, the largest advertising firm in Washington. What level of decision making would Josh be involved in if he undertakes decisions on promotional campaigns, guerilla marketing, and brand awareness?
A) operational
B) tactical
C) strategic
D) administrative
Q2) Shirley Yearwood is an analyst at a retail outlet and is required to assess customer data to understand which items are more likely to be bought together. What analysis process will best help her to analyze purchasing habits of customers who bought gum boots along with umbrellas, ties along with shirts, and hair clips along with headbands among other related products?
A) online analytical processing
B) market basket analysis
C) what-if analysis
D) goal-seeking analysis
Q3) What is text mining and how does it work?
Q4) What is an online analytical processing system and how does it work?
Q5) Discuss the purpose of neural nets and their functions.
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Chapter 8: Collaborating with Technology
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Sample Questions
Q1) Poise, a fashion apparel brand, intends to increase its online presence by creating online communities with its customers as members. The customers can interact with each other as well as the company. The generated information can then be used for developing future products. Which of the following is the company most likely to make use of?
A) electronic mail system
B) instant messaging system
C) social networking system
D) video conferencing system
Q2) Which of the following is a social networking site that allows users to post updates, adding commentary, links, or images about current happenings?
A) Photoshop
B) Wikipedia
C) iTunes
D) Pinterest
Q3) A high volume of posting is an important characteristic of popular and influential blogs, but it tends to create a lot of junk.
A)True
B)False
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Page 11
Chapter 9: Knowledge Management and E-Learning
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Sample Questions
Q1) A ________ refers to a system in which online resources and their relationships can be read and understood by computers as well as human beings.
A) semantic web
B) walled garden
C) mashup
D) virtualization engine
Q2) The collection of ________ should be automated and such information should be archived to achieve cost-effectiveness.
A) operational information
B) strategically valuable information
C) redundant information
D) compliance information
Q3) Knowledge that is elusive in nature and encompasses insights, judgment, creative processes, and wisdom that come with long experience in a field, as well as many trials and errors is known as ________.
A) inert knowledge
B) tacit knowledge
C) explicit knowledge
D) metaknowledge
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Page 12
Chapter 10: Ethics, Privacy, and Security
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Sample Questions
Q1) What does the Family Educational Rights and Privacy Act stipulate?
A) protecting privacy rights of European students outside the continent
B) establishing privacy rights over educational records
C) prohibiting educational institutes from sending misleading or deceptive commercial emails to prospective students
D) permitting transfer of private data to third parties to contribute toward educational processes
Q2) In Internet terminology, a worm refers to a(n) ________.
A) email program created not for communication but to lure spam
B) software program that attracts malicious attacks in order to study their properties and origins
C) self-replicating program that sends copies to other nodes on a computer network
D) software tool used to inspect incoming and outgoing traffic to a computer network
Q3) Botnets function with the use of ________.
A) malware
B) middleware
C) application software
D) firmware
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13
Chapter 11: Systems Development and Procurement
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Sample Questions
Q1) Screen attractiveness is an example of the ________ included in an RDD.
A) compliance requirements
B) integration requirements
C) security requirements
D) usability requirements
Q2) Components such as response time, availability, and scalability are examples of the ________ included in an RDD.
A) security requirements
B) performance requirements
C) accessibility requirements
D) language requirements
Q3) Explain the waterfall method of software development. Discuss how it is different from the iterative method.
Q4) An agile method that focuses on frequent releases of workable software and short time boxes for development is known as ________.
A) Scrum programming
B) extreme programming
C) prototype modeling
D) incremental modeling
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Chapter 12: Project Management and Strategic Planning
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Sample Questions
Q1) Which among the following is the best example of a project?
A) backing up organizational data periodically
B) performing weekly information system maintenance
C) updating software programs regularly
D) opening a new branch office
Q2) The ________ phase ideally involves wrapping up a project in an orderly way and a sponsor signing off that all deliverables have been received and accepted.
A) implementing
B) planning
C) closing
D) executing
Q3) Which of the following best describes deliverables in a project?
A) products, documents, or services that will be handed over to the sponsor
B) standards expected by a client from the project team
C) guidelines that a manager formulates for a team to follow
D) resources needed for smooth execution of a project
Q4) Explain how project management software helps managers to plan and track projects.
Q5) Explain the closing processes involved in project management.
Q6) Briefly describe the phenomenon of "escalation of commitment."
Page 15
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