Information Systems and Organizational Strategy
Review Questions
Course Introduction
This course explores the critical role of information systems in shaping and supporting organizational strategy. Students will examine how businesses leverage information technologies to gain competitive advantage, improve operational efficiency, and drive innovation. The curriculum covers the alignment of IT and strategic goals, the impact of digital transformation, and best practices for managing information resources within diverse organizational contexts. Real-world case studies and practical frameworks are used to illustrate how effective integration of information systems can influence decision-making, foster agility, and create value across various industries.
Recommended Textbook
Essentials of MIS Global 11th Edition by Kenneth C.; Laudon
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Page 2
Chapter 1: Information Systems in Global Business Today
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Sample Questions
Q1) How does a company's use of information systems affect its corporate strategies?
Provide an example.
Answer: A firm's ability to effectively use information technology is interdependent with its ability to implement corporate strategies and achieve corporate goals. More and more, the ability to compete and succeed depends on a company's ability to implement technology. What a business would like to do in the future can depends on what its systems will be able to do. Examples of this might be a company who invests in information systems that enable it to create new products or to make its distribution system more efficient, allowing the company to become the low-cost producer.
Q2) Which of the following constitutes an organizational element in the UPS tracking system described in the chapter?
A) the specification of procedures for identifying packages with sender and recipient information
B) monitoring service levels
C) promoting the company strategy of low-cost, superior service
D) the use of handheld computers and networks for managing package delivery
E) a Web-based Post Sales Order Management System
Answer: A
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3
Chapter 2: Global E-Business and Collaboration
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Sample Questions
Q1) A Web interface used to present integrated personalized business content to users is called a(n) ________.
Answer: portal
Q2) What is the most important function of an enterprise application?
A) increasing speed of communicating
B) enabling business functions and departments to share information
C) enabling a company to work collaboratively with customers and suppliers
D) enabling cost-effective e-business processes
E) enabling inventory and supply chain management
Answer: B
Q3) Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?
A) intranet
B) extranet
C) KMS
D) TPS
Answer: B
Q4) A Web site that allows citizens to file taxes online is a form of ________.
Answer: e-government
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Chapter 3: Information Systems, Organizations, and Strategy
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Sample Questions
Q1) Walmart's continuous replenishment system allows it to
A) provide mass customization.
B) differentiate products.
C) strengthen customer intimacy.
D) achieve economy of scale.
E) achieve low-cost leadership.
Answer: E
Q2) In the value chain model, support activities are most directly related to the production and distribution of the firm's products and services, which create value for the customer.
A)True
B)False
Answer: False
Q3) Mass customization offers individually tailored products or services using the same resources as mass production.
A)True
B)False
Answer: True
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Chapter 4: Ethical and Social Issues in Information Systems
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Sample Questions
Q1) Which legal mechanism grants the owner exclusive ownership of the ideas behind an invention for 20 years?
A) copyright
B) trademark
C) patent
D) trade secret protection
Q2) According to several court findings, the general functional features of software are protected by copyright law.
A)True
B)False
Q3) In the ________ model of informed consent, personal information can be collected until the consumer specifically requests that his or her data not be collected.
A) opt-in
B) opt-out
C) P3P
D) PGP
E) IPA
Q4) Identify and discuss the six ethical principles discussed in the chapter.
Q5) Describe how a cookie works.
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Chapter 5: It Infrastructure and Emerging Technologies
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Q1) A primary example of centralized processing is client/server computing.
A)True
B)False
Q2) The introduction of the minicomputer
A) allowed computers to be customized to the specific needs of departments or business units.
B) strengthened centralized computing.
C) offered new, powerful machines at higher prices than mainframes.
D) represented the rise of Microsoft.
E) was dominated by IBM.
Q3) The collection of Web services that are used to build a firm's software systems constitutes what is known as a service-oriented architecture.
A)True
B)False
Q4) Quantum computing is implemented primarily with enterprise or ISP servers.
A)True
B)False
Q5) List and describe four services that comprise IT infrastructure, beyond physical devices and software applications.
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Chapter 6: Foundations of Business Intelligence: Databases and Information Management
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Sample Questions
Q1) You work for a national car rental agency and want to determine what characteristics are shared among your most loyal customers. To do this, you will want to use data mining software that is capable of A) identifying associations.
B) identifying clusters.
C) identifying sequences.
D) classification.
E) forecasting.
Q2) Data scrubbing is a more intensive corrective process than data cleansing. A)True
B)False
Q3) In terms of data relationships, associations refers to A) events linked over time.
B) patterns that describe a group to which an item belongs.
C) occurrences linked to a single event.
D) undiscovered groupings.
E) relationships between different customers.
Q4) Every record in a file should contain at least one key field. A)True B)False
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Sample Questions
Q1) What are the business advantages of using voice over IP (VoIP) technology?
Q2) A(n) ________ is a box consisting of a radio receiver/transmitter and antennas that links to a wired network, router, or hub.
A) RFID receiver
B) WiMax receiver
C) access point
D) hub
E) hotspot
Q3) What are the four layers of the TCP/IP reference model?
A) physical, application, transport, and network interface
B) physical, application, Internet, and network interface
C) application, transport, Internet, and network interface
D) application, hardware, Internet, and network interface
E) software, hardware, network interface, Internet
Q4) Telephone networks are fundamentally different from computer networks.
A)True
B)False
Q5) How does packet switching work?
Page 9
Q6) Identify the layers of the Department of Defense reference model for TCP/IP, and describe how this model works.
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Page 10
Chapter 8: Securing Information Systems
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Sample Questions
Q1) An authentication token is a(n)
A) device the size of a credit card that contains access permission data.
B) type of smart card.
C) gadget that displays passcodes.
D) electronic marker attached to a digital authorization file.
Q2) SSL is a protocol used to establish a secure connection between two computers.
A)True
B)False
Q3) Public key encryption uses two keys.
A)True
B)False
Q4) One form of spoofing involves forging the return address on an e-mail so that the e-mail message appears to come from someone other than the sender.
A)True
B)False
Q5) When errors are discovered in software programs, the sources of the errors are found and eliminated through a process called debugging.
A)True
B)False
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Chapter 9: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
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Q1) Supply chain inefficiencies can waste as much as 25 percent of a company's operating costs.
A)True
B)False
Q2) As they move through the supply chain, ________ are transformed into finished products and shipped to retailers and customers.
A) raw materials
B) intermediate products
C) basic products
D) natural resources
E) nascent products
Q3) Plant Away is an Oregon-based retailer and distributor of trees and shrubs. They have hundreds of smaller nurseries based around the country that grow the plant stock. The majority of their business is conducted online. Consumers purchase typically small quantities of products online and Plant Away coordinates the shipping from the most appropriate nursery. What unique problems might you anticipate they have in their supply chain?
What might remedy these problems?
Q4) Identify five benefits of customer relationship management systems.
Page 12
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Chapter 10: E-Commerce: Digital Markets, Digital Goods
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Sample Questions
Q1) A marketplace extended beyond traditional boundaries and removed from a temporal and geographic location is called a(n)
A) exchange.
B) marketspace.
C) online marketplace.
D) e-hub.
E) net marketplace.
Q2) Transaction brokers
A) generate revenue from advertising or from directing buyers to sellers.
B) save users money and time by processing online sales transactions.
C) provide a digital environment where buyers and sellers can establish prices for products.
D) sell physical products directly to consumers or individual businesses.
E) provide online meeting places where people with similar interests can communicate.
Q3) Describe the use of personalization and customization in e-commerce. What business value do these techniques have?
Q4) What methods could a portal use to generate revenue? Which do you think might be most successful, and why?
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Chapter 11: Managing Knowledge
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Sample Questions
Q1) Most knowledge workers require specialized knowledge work systems, but they also rely on
A) office systems.
B) schools and universities.
C) imaging systems.
D) data transferring systems.
E) external feeds.
Q2) Which of the following statements best describes the relationship between collaboration and knowledge management?
A) Without knowledge, collaboration is difficult.
B) Knowledge doesn't exist without collaboration.
C) Knowledge is useful only when shared with others.
D) As knowledge increases, so does collaboration.
E) Knowledge is the end product of collaboration.
Q3) For a firm, organizational resources are needed to transform data into knowledge.
A)True
B)False
Q4) Identify three important qualities or capabilities of knowledge work systems.
Q5) What do you see as the challenges in setting up a knowledge management system?
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Chapter 12: Enhancing Decision Making
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Sample Questions
Q1) Which of the following systems support a manager's role as leader of an organization?
A) decision support systems
B) telepresence systems
C) e-mail
D) MIS
E) ESS
Q2) You are an analyst for a firm that imports and distributes specialty oils and vinegars and your company wants you to evaluate their options for taking advantage of cutting edge business analytics. What are their choices? What will you recommend?
Q3) Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers?
A) Managers perform a great deal of work at an unrelenting pace.
B) Managerial activities are fragmented.
C) Managers prefer regular, written reports on firm activities.
D) Managers prefer oral forms of communication.
E) Managers give high priority to maintaining a diverse web of contacts.
Q4) Describe MIS and DSS and differentiate between them.
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Chapter 13: Building Information Systems
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Sample Questions
Q1) In a parallel conversion strategy, the new system
A) is tested by an outsourced company.
B) replaces the old one at an appointed time.
C) and the old are run in parallel.
D) is introduced in stages.
E) is slowly converted from the old system.
Q2) A native mobile app is
A) a mobile Web site.
B) a mobile Web app.
C) a stand alone application that does not use a browser.
D) a responsive mobile app.
E) one that can only operate on selected devices.
Q3) A software package evaluation process is often based on a series of questions sent to vendors, called a(n)
A) systems design document.
B) strategic planning document.
C) information systems management plan.
D) request for proposal.
E) logical design document.
Q4) Discuss the role and influence the user plays in software development.
Page 16
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Chapter 14: Managing Projects
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Sample Questions
Q1) You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm's structure and operations?
A) information systems plan
B) internal integration report
C) sociotechnical design report
D) organizational impact analysis
E) strategic planning document
Q2) Users prefer systems that
A) are oriented to facilitating organizational tasks and solving business problems.
B) work with existing DBMS.
C) are able to provide optimum hardware and software efficiency.
D) are capable of storing much more data than they need.
E) have an easy-to-learn interface.
Q3) Real options pricing models use the concept of options valuation borrowed from the financial industry.
A)True
B)False
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Page 17
Chapter 15: Managing Global Systems
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Sample Questions
Q1) Franchise companies have typically had ________ systems.
A) duplicated
B) centralized
C) networked
D) decentralized
E) autonomous
Q2) You are working for a global electronic parts manufacturing company with divisions in Taiwan, Malaysia, Australia, and Germany, that has embarked on developing a global enterprise system. To ensure that overseas divisions comply with the new system, they are considering a cooptation strategy in which they will permit each country unit the opportunity to develop one transnational application first in its home territory, and then throughout the world. What are the benefits and drawbacks to this approach? Are there any other solutions for the company's cooptation strategy?
Q3) The collapse of the Eastern block has retarded the growth of a world culture.
A)True
B)False
Q4) Describe the four main global strategies that form the basis for global firms' organizational structure.
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