

Information Systems Analysis and Design Exam Bank
Course Introduction
Information Systems Analysis and Design explores the fundamental principles and techniques involved in creating efficient and effective information systems to meet organizational needs. The course covers the full systems development life cycle (SDLC), including requirements gathering, feasibility analysis, system modeling, design methodologies, and implementation strategies. Students will learn to apply tools such as data flow diagrams, entity-relationship models, and case modeling to document and communicate system requirements. Emphasis is placed on both technical and managerial aspects, ensuring students understand the critical role of user involvement, project management, and systems documentation in delivering solutions that align with business objectives.
Recommended Textbook
Experiencing MIS 5th Edition by David M. Kroenke
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30 Chapters
1852 Verified Questions
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Page 2

Chapter 1: The Importance of Mis
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Sample Questions
Q1) Information systems are restricted to the field of information technology.
A)True
B)False
Answer: False
Q2) What is collaboration? How can one ensure effective collaboration?
Answer: Collaboration is the activity of two or more people working together to achieve a common goal,result,or work product:Effective collaboration isn't about being nice:In fact,surveys indicate the single most important skill for effective collaboration is to give and receive critical feedback.
Q3) How can a strong password be made memorable?
Answer: One technique for creating memorable,strong passwords is to base them on the first letter of the words in a phrase:The phrase could be the title of a song or the first line of a poem or one based on some fact about your life:For example,you might take the phrase,"I was born in Rome,New York,before 1990." Using the first letters from that phrase and substituting the character for the word "before",you create the password IwbiR,NY<1990.
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Chapter 2: Business Processes information Systems and Information
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Sample Questions
Q1) Members of a team in a company need to understand business processes since they need to evaluate new technologies.
A)True
B)False
Answer: True
Q2) A ________ is a subset of the activities in a business process that is performed by an actor.
A) sequence flow
B) resource
C) data flow
D) role
Answer: D
Q3) Explain data with an example.
Answer: Data is defined as recorded facts or figures:The facts that an employee of an organization earns $17.50 per hour and that another employee of the same organization earns $25.00 per hour are examples of data.
Q4) Define information-----------------------------
Answer: The most common definition of information is that information is knowledge derived from data.
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Chapter 3: Organizational Strategy information Systems and Competitive Advantage
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Sample Questions
Q1) Two companies with the same value chain activities will have the same business processes.
A)True
B)False
Answer: False
Q2) How does competitive strategy determine value chain structure?
Answer: Porter defined value as the amount of money that a customer is willing to pay for a resource,product,or service:A value chain is a network of value-creating activities:Organizations analyze the structure of their industry,and,using that analysis,they formulate a competitive strategy:They then need to organize and structure the organization to implement that strategy:If,for example,the competitive strategy is to be a cost leader,then business activities need to be developed to provide essential functions at the lowest possible cost:A business that selects a differentiation strategy would not necessarily structure itself around least-cost activities:Instead,such a business might choose to develop more costly systems,but it would do so only if those systems provided benefits that outweighed their risks.
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Chapter 4: Hardware and Software
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Sample Questions
Q1) The speed and costs of central processing units are the same across multiple hardware vendors.
A)True
B)False
Q2) A specification that a computing device has 100 million bytes of memory means that the device could hold up to 100 million characters.
A)True
B)False
Q3) To execute an instruction,data is moved from the main memory to the CPU via the
A) bus
B) operating system
C) cache
D) application
Q4) A client computer can be part of a public network.
A)True
B)False
Q5) The general public can access and alter a closed source code of a program.
A)True
B)False
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Chapter 5: Database Processing
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Sample Questions
Q1) Define SQL.
Q2) The format of the metadata in a database depends on the software product that is processing the database.
A)True
B)False
Q3) To find out what a database contains,one can look at the metadata inside the database.
A)True
B)False
Q4) Which of the following is a drawback of the relational database processing model?
A) It utilizes an extensive amount of storage space.
B) It requires powerful processors to function.
C) It was never a natural fit with business documents.
D) It does not enable document piece-making via normalization.
Q5) A DBMS is also referred to as a database.
A)True
B)False
Q6) Describe the usefulness of metadata.
Q7) Describe the functions of a database management system.
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Chapter 6: The Cloud
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Sample Questions
Q1) DBMS products are generally included in IaaS services.
A)True
B)False
Q2) Why is an internal information system that is built using Web services not considered as cloud technology?
Q3) What are the factors that have made cloud-based hosting advantageous?
Q4) As standard practice,customers are regularly updated by cloud vendors about the location and number of copies made of their data.
A)True
B)False
Q5) A routing server determines which CDN server should respond to a request in real-time.
A)True
B)False
Q6) The connection between a VPN client and a VPN server is called a tunnel.
A)True
B)False
Q7) What is a VPN and how does it work?
Q8) Why is the term "elastic" used to describe the cloud?
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Chapter 7: Organizations and Information Systems
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Sample Questions
Q1) What are some of the benefits of EAI?
Q2) The expenses and risks associated with the implementation or upgrading of enterprise systems arise from the ________.
A) need for encrypting a company's data before an enterprise system can use the data
B) lack of resources within a company to handle the implementation of the system
C) lack of variety in the enterprise systems currently being sold in the market
D) resistance from a company's employees to changes in existing systems
Q3) The solutions to problems in an enterprise system usually involve more than one enterprise.
A)True
B)False
Q4) What are personal information systems?
Q5) ________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.
A) Enterprise resource planning (ERP) system
B) Enterprise integration application (EAI)
C) Customer relationship management (CRM) system
D) Rich internet application (RIA)
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) Explain the software component of social media information systems (SMIS)with respect to each of the three organizational roles.
Q2) In social CRM,since the relationships between organizations and customers emerge from joint activity,customers have as much control as companies.
A)True
B)False
Q3) What are the six characteristics of Enterprise 2.0?
Q4) When confronted with contrary evidence,defenders of belief change their opinion.
A)True
B)False
Q5) What is a folksonomy?
Q6) Social media ________ are the companies that operate the SM sites.
A) outlets
B) sponsors
C) application providers
D) newsrooms
Q7) Social media sponsors are the companies that operate the SM sites.
A)True
B)False

Page 10
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) ________ techniques emerged from the combined discipline of statistics,mathematics,artificial intelligence,and machine-learning.
A) Push publishing
B) Pull publishing
C) Data mining
D) Exception reporting
Q2) The use of an organization's operational data as the source data for a BI system is not usually recommended because it ________.
A) is not possible to create reports based on operational data
B) is not possible to perform business intelligence analyses on operational data
C) requires considerable processing and can drastically reduce system performance
D) considers only external data and not internal data regarding an organization's functions
Q3) What is unsupervised data mining?
Q4) The data that an organization purchases from data vendors can act as the source data for a business intelligence system.
A)True
B)False
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Chapter 10: Information Systems Development
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Sample Questions
Q1) In a ________ installation,the new system runs alongside the old one until it has been tested and is fully operational.
A) pilot
B) parallel
C) phased
D) plunge
Q2) Systems development is easy and risk-free.
A)True
B)False
Q3) Which of the following is true of systems development?
A) It has little need for human relations skills as tasks are performed by individuals and not by groups.
B) It is exclusively a technical task undertaken by programmers and hardware specialists.
C) It has lesser scope than computer program development.
D) It requires business knowledge and an understanding of group dynamics.
Q4) A development team's composition changes over time.
A)True
B)False
Q5) What are the tasks of system maintenance?
Page 12
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Chapter 11: Information Systems Management
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Sample Questions
Q1) Microsoft's Azure is an example of SaaS.
A)True
B)False
Q2) Explain the advantages to the management in outsourcing information systems.
Q3) Parting business with an outsource vendor is exceedingly risky.
A)True
B)False
Q4) New information systems must be consistent with an organization's goals and objectives.
A)True
B)False
Q5) What are the major functions of the information systems department?
Q6) The development group in a company's IS department is staffed primarily by programmers,test engineers,technical writers,and other development personnel: Based on this information,which of the following is likely to be true?
A) The company develops programs in-house.
B) The company uses licensed software.
C) The company has negotiated outsourcing agreements with other companies.
D) The company contracts work to other companies.
Q7) Explain the rights of information systems users.
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Chapter 12: Information Security Management
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Sample Questions
Q1) Users of smart cards are required to enter a ________ to be authenticated.
A) personal identification number
B) password
C) biometric detail
D) key
Q2) With HTTPS,data are encrypted using a protocol called the ________.
A) Secure Shell (SSH)
B) Secure Socket Layer (SSL)
C) File Transfer Protocol (FTP)
D) Post Office Protocol (POP)
Q3) Malware definitions are patterns that exist in malware code.
A)True
B)False
Q4) Which of the following is a data safeguard against security threats?
A) application design
B) dissemination of information
C) physical security
D) malware protection
Q5) What are firewalls? What types of firewalls are commonly used?
Q6) Describe the terms phishing,spoofing,and sniffing.
Page 14
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Chapter 13: Collaboration Information Systems for Decision
Making problem Solving and Project Management
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Sample Questions
Q1) ________ decisions are those that support broad-scope,organizational issues.
A) Strategic
B) Critical
C) Operational
D) Managerial
Q2) Which of the following guidelines must be followed for providing and receiving critical feedback?
A) make personal comments
B) give specific details
C) avoid suggestions
D) dominate the group
Q3) Strategic decisions are almost always collaborative.
A)True
B)False
Q4) It is essential for team members to express any differences in perceptions of data.
A)True
B)False
Q5) Differentiate between cooperation and collaboration with examples.
Q6) Explain the four phases of project management.
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Chapter 14: Collaborative Information Systems for Student Projects
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Sample Questions
Q1) SharePoint can be configured to send email alerts when certain events occur.
A)True
B)False
Q2) Which of the following systems provides version control while sharing content?
A) Microsoft SharePoint
B) Google Drive
C) emails with attachments
D) file servers
Q3) Videoconferencing is likely to be less intrusive than text chat.
A)True
B)False
Q4) Email is a tool used for synchronous communication.
A)True
B)False
Q5) Explain synchronous and asynchronous communications in organizations with examples.
Q6) A minimal collaboration tool set gives the user a considerable competitive advantage as a professional.
A)True
B)False Page 16
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Page 17

Chapter 15: Mobile Systems
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Sample Questions
Q1) Just-in-time data is data delivered to the user at the precise time it is needed.
A)True
B)False
Q2) Some mobile applications provide ________ chrome,meaning it pops up in the display when appropriate.
A) context-sensitive
B) time-oriented
C) data-sensitive
D) object-oriented
Q3) A ________ application is a thick-client application that is designed to work with a particular operating system,and sometimes even designed to work only with a particular mobile device that runs that operating system.
A) native
B) virtual
C) remote
D) browser-based
Q4) What are mobile systems?
Q5) State the primary characteristics of a quality mobile application.
Q6) What is just-in-time data?
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Chapter 16: Introduction to Microsoft Excel 2013
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Sample Questions
Q1) In Excel,the wide bar of tools and selections that appears just under the tabs is referred to as the Menu bar.
A)True
B)False
Q2) A user types in a1 and a2 in the cells G1 and G2: If the user selects those two cells and drags the small black box to the four cells below them,then the four cells ________.
A) will display a3, a4, a5, and a6
B) will display b1, b2, c1, and c2
C) will remain blank
D) will display a1, a2, a1, and a2
Q3) To add graphs,hyperlinks,or images to an Excel worksheet,the ________ tab is used.
A) DATA
B) FORMAT
C) VIEW
D) INSERT
Q4) In Excel,the REVIEW tab is used to format a page for printing.
A)True
B)False
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Chapter 17: Database Design
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Sample Questions
Q1) What are the different types of relationships represented in a data model?
Q2) 1:N means that more than one entity is allowed on each side of the relationship. A)True
B)False
Q3) What are the steps involved in transforming a data model into a relational database design?
Q4) A data model does not depict the relationships among the data.
A)True
B)False
Q5) The easiest time to change the database structure is after the database has been constructed and loaded with data.
A)True
B)False
Q6) In an entity-relationship (E-R)diagram,a line is used to represent a relationship between two entities.
A)True
B)False
Q7) The data integrity problem can occur only if data are missing.
A)True B)False
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Chapter 18: Using Microsoft Access 2013
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Sample Questions
Q1) Which of the following statements is true about reports in Access?
A) The Report Wizard option is present in the Database Tools tab.
B) Report Wizard is required when data from more than one table is to be used.
C) Only the primary key's column width can be increased in a report.
D) A report can only show the data present in the database, it cannot present their sum or average values.
Q2) Which of the following is the first activity to be performed on starting Microsoft Access?
A) creating a database
B) assigning field names
C) creating a primary key
D) creating a table
Q3) How can a user generate reports in Microsoft Access?
Q4) In Microsoft Access,the Description of fields is used to ________.
A) document the details of each field
B) define rules for how each field should behave
C) define how the fields should behave in case of exceptions
D) specify the data types of the fields
Q5) Explain the different alternatives provided by Microsoft Access for creating data entry forms.
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Chapter 19: Using Excel and Access Together
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Sample Questions
Q1) How can Excel be used to graph Access data?
Q2) Delimited text files can be imported to Microsoft Access by selecting the ________ tab.
A) HOME
B) CREATE
C) DATABASE TOOLS
D) EXTERNAL DATA
Q3) Microsoft Access is a database management system.
A)True
B)False
Q4) Importing data from Access to Excel is easily achieved by clicking the Data tab and directing Excel to get the external data from Access.
A)True
B)False
Q5) Explain the procedure for creating graphs in Microsoft Excel.
Q6) A user can produce two different reports from a single set of Excel data,by importing this data into Access and using the Access report generator.
A)True
B)False

Page 22
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Chapter 20: Network and Cloud Technology
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Sample Questions
Q1) DSL operates on the same lines as voice telephones.
A)True
B)False
Q2) The protocols used on the Internet are arranged according to a structure known as the TCP/IP Protocol architecture.
A)True
B)False
Q3) ________ is the language that is commonly used for coding Web pages.
A) HTML
B) VPN
C) DSL
D) XML
Q4) With a WAN,an organization can place communications lines wherever it wants because all lines reside on its premises.
A)True
B)False
Q5) The user tier consists of computers,phones,and other devices.
A)True
B)False
Q6) Differentiate between private and public IP addresses.
Page 23
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Chapter 21: Enterprise Resource Planning ERP Systems
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Sample Questions
Q1) What is the primary purpose of an ERP system?
Q2) Which of the following statements is true about the types of organizations that use ERP?
A) ERP vendors started selling ERP solutions to distributors after their success with the manufacturing industry.
B) Implementing ERP to organizations of different scales is difficult due to the differences in their basic business processes.
C) ERP procedures are uniform in large organizations operating in multiple countries.
D) Availability of IT personnel does not have an impact on ERP implementation.
Q3) A new ERP implementation process cannot be carried out if a business is running on an old system.
A)True
B)False
Q4) SAP's ERP products are relatively economical compared to other companies' products.
A)True
B)False
Q5) Explain how organizations of different sizes use ERP differently.
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Chapter 22: Supply Chain Management
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Sample Questions
Q1) Information systems have enabled suppliers to increase the size of their inventories.
A)True
B)False
Q2) As a factor affecting supply chain performance,facilities concern the location and operations methodology of the places where products are fabricated or stored.
A)True
B)False
Q3) The bullwhip effect can be eliminated by planning inventory based on each organization up the supply chain.
A)True
B)False
Q4) In a supply chain,distributors order products from ________.
A) retailers
B) manufacturers
C) customers
D) suppliers
Q5) What is a supply chain? What are the four drivers that are crucial to the success of a supply chain?
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Chapter 23: Hyper-Social Organizations and Knowledge Management
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Sample Questions
Q1) Which of the following dynamic process activities involves creating relationships with different communities?
A) activate
B) sense
C) measure
D) engage
Q2) Organizations must engage with communities before identifying their goals and objectives.
A)True
B)False
Q3) Knowledge management can improve the effectiveness and efficiency of a process.
A)True
B)False
Q4) Most in-house systems have considerably more functionality than off-the-shelf products and they are far less expensive to maintain.
A)True
B)False
Q5) What are expert systems?
Q6) What is knowledge management? How does it benefit an organization?
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Chapter 24: Database Marketing
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Q1) In RFM analysis,an M score of ________ shows customers who have bought the least expensive item.
A) 2
B) 5
C) 1
D) 4
Q2) In RFM analysis,an R score of 5 shows that ________.
A) the customer has not made recent purchases
B) the customer has bought the most expensive item
C) the customer has frequently ordered costly items
D) the customer has purchased the least expensive item
Q3) In marketing transactions,the fact that customers who buy product X also buy product Y creates a ________ opportunity.
A) relationship selling
B) cross-selling
C) value added selling
D) persuasive selling
Q4) A high F score denotes that the customer has bought an expensive item recently.
A)True
B)False

Page 27
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Chapter 25: Reporting Systems and OLAP
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Q1) Query reports allow users to dynamically change report grouping structures.
A)True
B)False
Q2) The ________ function of a reporting system pushes reports or allows them to be pulled according to report management metadata.
A) report authoring
B) report monitoring
C) report delivery
D) report evaluation
Q3) How does a reporting system obtain the necessary data to generate reports?
Q4) The sales manager of a retail store wants a list of customers who have made more than three repeat purchases from the store: Which of the following operations of a reporting system would help the store manager obtain such a list?
A) categorizing
B) calculating
C) grouping
D) filtering
Q5) Explain report authoring,management,and delivery.
Q6) What is the difference between push and pull reports?
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Chapter 26: Geographic Information Systems GIS
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Q1) Developers create GIS systems in response to requirements.
A)True
B)False
Q2) Raster maps overcome the deficiencies of vector maps but are difficult to create.
A)True
B)False
Q3) Google Earth is an example of a(n)________.
A) database management system
B) GIS application
C) application-specific program
D) inter-enterprise information system
Q4) What is a map projection?
Q5) What is asset tracking?
Q6) Which of the following users for GIS applications employs GIS to help solve a problem?
A) developers
B) field personnel
C) business intelligence users
D) operations personnel
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Chapter 27: Systems Development Project Management
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Sample Questions
Q1) The time involved in a project can always be reduced by increasing cost.
A)True
B)False
Q2) One approach businesses take to address scheduling challenges in large-scale systems is avoiding the development of software in-house.
A)True
B)False
Q3) Which of the following is a technique that stipulates phases and processes for constructing information systems (IS),but does not address the management of large-scale projects?
A) systems development life cycle
B) rapid application development
C) agile software development
D) structured system analysis
Q4) Each task in a systems development project should culminate in one or more ________.
A) deliverables
B) zones
C) segments
D) designs

Page 30
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Chapter 28: Agile Development
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Sample Questions
Q1) The nature of the systems development life cycle (SDLC)denies the fact that system requirements are fuzzy and always changing.
A)True
B)False
Q2) Which of the following is a characteristic that makes agile development a valid systems development process?
A) Team iteration and feedback are used for scheduling and tasking.
B) Process scheduling is performed by the scrum master.
C) Through iteration, team members decide when a project is complete.
D) Once a phase of development is completed, it is not revisited.
Q3) The systems development life cycle (SDLC)processes are designed to frequently deliver a working version of a product.
A)True
B)False
Q4) Agile development methodologies welcome change in requirements.
A)True
B)False
Q5) Who are considered scrum members?
Q6) Briefly outline the scrum essentials.
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Chapter 29: Business Process Management
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Sample Questions
Q1) Creating computer programs and designing databases in-house is more affordable than buying off-the-shelf software.
A)True
B)False
Q2) An application that works for the business processes developed initially is likely to include functions that will cater to business processes designed in the future.
A)True
B)False
Q3) ERP vendors do not include business processes as a part of the software package.
A)True
B)False
Q4) A procedure is a component of an information system and is embedded within a process activity.
A)True
B)False
Q5) The relationship of information systems and business processes is always one-to-many.
A)True
B)False
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Chapter 30: International Mis
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Q1) The development rate of international information systems varies among countries and cultures.
A)True
B)False
Q2) Which of the following is an issue related to global databases?
A) Often, data transmission speeds are too slow to process data from a single geographic location.
B) A single database increases data integrity problems.
C) A single database is ideal for companies that use multiple languages.
D) With a single database, it is not possible to have an integrated view of the customer or the organization's operations.
Q3) Information systems support just-in-time (JIT)inventory techniques.
A)True
B)False
Q4) International companies that have a single database must declare a single language for the company.
A)True
B)False
Q5) How do global information systems affect supply chain profitability?
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