Industrial Relations
Test Preparation
Course Introduction
Industrial Relations explores the complex relationships among employers, employees, trade unions, and the government within the workplace. This course examines the development and evolution of industrial relations systems, collective bargaining processes, dispute resolution mechanisms, and the legal framework governing employment. Through case studies and current issues, students gain insight into the challenges of maintaining harmonious industrial environments, negotiation strategies, and the roles each party plays in shaping labor policies and practices.
Recommended Textbook
Human Resource Management 4th Canadian Edition by Sandra Steen
Available Study Resources on Quizplus
11 Chapters
704 Verified Questions
704 Flashcards
Source URL: https://quizplus.com/study-set/3196 Page 2
Chapter 1: Strategies, Trends and Challenges in Human Resource Management
Available Study Resources on Quizplus for this Chatper
70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/63297
Sample Questions
Q1) HRM should have a significant role in carrying out a merger or acquisition.
A)True
B)False
Answer: True
Q2) Human resources provide an organization with a sustainable competitive advantage because they (are):
A) valuable.
B) rare.
C) cannot be imitated.
D) have no good substitutes.
E) All of the choices are correct.
Answer: E
Q3) The role of supervisors and managers in HRM usually begins after employees have been hired.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: The Legal Context for Hrm and Creating Safe Healthy Workplaces
Available Study Resources on Quizplus for this Chatper
68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/63294
Sample Questions
Q1) Outline the legal framework of human resource management in Canada.
Answer: Approximately 94 percent of firms are covered by provincial or territorial legislation.6 percent of firms are covered by federal legislation.It can be challenging to maintain compliance with legal requirements for firms with employees who work in more than one jurisdiction.Firms in the federal list include federal government departments,agencies,and most federal Crown corporations,airlines,banks,etc.(See Table 2.1).Provincially-and territorially-regulated organizations include retailers and hospitality businesses,hospitals,schools,colleges and universities and all other organizations not specifically listed as falling under federal legislation.(See Table 2.1).Areas covered by all federal,provincial and territorial legislation include human rights,employment standards,and health and safety.
Q2) Approximately 94 percent of Canadian employers and their employees are covered by provincial/territorial legislation.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Analyzing Work and Designing Jobs
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/63293
Sample Questions
Q1) Which of the following contains a list of the competencies that an individual must have to perform the job?
A) Job specifications
B) Job description
C) Job analysis
D) Job design
E) Competency framework
Answer: A
Q2) Competency requirements of a job may be more stable and long-lasting than the ________________ associated with the job.
A) design
B) competitive pressures
C) tasks,duties,and responsibilities
D) personal preferences
E) efficiency requirements
Answer: C
Q3) Facing temperature extremes on the job is considered an ergonomic job hazard.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Planning for and Recruiting Human Resources
Available Study Resources on Quizplus for this Chatper
62 Verified Questions
62 Flashcards
Source URL: https://quizplus.com/quiz/63292
Sample Questions
Q1) An organization's recruitment efforts are rarely focused on passive job seekers because by definition they are individuals who are not actively seeking a job.
A)True
B)False
Q2) Your company's primary concern is to reduce an expected labour surplus fast;its secondary concern is to minimize human suffering.The options that would best address the company's concerns (in the priority indicated)are:
A) downsizing and pay reductions.
B) transfers and reducing hours.
C) early retirement and retraining.
D) natural attrition and transfers.
E) overtime and outsourcing.
Q3) Leading indicators may include any of the following,EXCEPT:
A) sales or inventory levels.
B) transitional matrix analysis.
C) changes in technology.
D) trends in the composition of the workforce.
E) actions of competitors.
Q4) Discuss the relative merits of internal versus external recruiting.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Selecting Employees
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/63291
Sample Questions
Q1) Concurrent validation is more time consuming and difficult than predictive validation,but is also a better measure of validity.
A)True
B)False
Q2) A construction firm is in need of a construction superintendent whose primary responsibilities involve organizing,supervising,and inspecting the work of several subcontractors.It administers a construction-error recognition test,where an applicant enters into a shed that has been specially constructed to have 25 common and expensive errors and where he or she is asked to record as many of these problems as can be detected.What type of validation is being used?
A) Concurrent criterion-related
B) Predictive criterion-related
C) Content
D) Standard error of the measurement
E) Construct
Q3) Achievement tests measure a person's existing skills and knowledge.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Training, Learning, and Development
Available Study Resources on Quizplus for this Chatper
68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/63290
Sample Questions
Q1) Measures of training success generally include all but one of the following.Name the exception.
A) Satisfaction with the program
B) Margin of error
C) Behaviour change
D) Knowledge or skills learned
E) Improvements in individual and/or organizational performance
Q2) A peer or manager who works closely with an employee to provide a source of motivation,help him or her develop skills,and provide reinforcement and feedback is a:
A) coach.
B) role model.
C) mentor.
D) good Samaritan.
E) high-potential employee.
Q3) Mentors and protégés can both benefit from a mentoring relationship.
A)True
B)False
Q4) Identify and demonstrate your knowledge of the five training evaluation measures.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Managing Employees Performance
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/63289
Sample Questions
Q1) When managers are being evaluated,____________ are especially valuable sources of information.
A) other managers
B) direct reports
C) previous customers
D) their bosses
E) peers
Q2) Rating all employees as somehow "average" or in the middle of the scale is called strictness error.
A)True
B)False
Q3) In what type of performance measurement system are goals established and passed down through the organization?
A) Productivity measurement and evaluation systems
B) Management by objectives
C) Assessment centres
D) Organizational behaviour modification
E) Mixed-standard scale
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Total Rewards
Available Study Resources on Quizplus for this Chatper
64 Verified Questions
64 Flashcards
Source URL: https://quizplus.com/quiz/63288
Sample Questions
Q1) Employers in Canada generally limit the benefits they provide to employees to those benefits that are required by law.
A)True
B)False
Q2) Job structure consists of the _________ for different jobs within the organization.
A) relative pay
B) fixed pay
C) incentive plans
D) pay levels
E) base pay
Q3) How do employee stock ownership plans (ESOPs)differ from stock option plans?
Q4) To encourage learning and attract the kinds of employees who wish to develop their knowledge and skills,many organizations offer:
A) wellness programs.
B) medical examinations.
C) tuition reimbursement.
D) career counselling.
E) family-friendly benefits and services.
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 9: Collective Bargaining and Labour Relations
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/63287
Sample Questions
Q1) A conflict resolution procedure in which a binding settlement is determined is:
A) a strike.
B) conciliation.
C) mediation.
D) arbitration.
E) a grievance.
Q2) The overall rate of unionization (union density)has been increasing during the last decade.
A)True
B)False
Q3) Which of the following is NOT a reason for the increase in the number of women who are union members?
A) Number of women in the highly unionized public sector.
B) Number for women in the paid workforce.
C) Number of women employed in nontraditional male-dominated occupations and industries.
D) Unionization of part-time employees (many of whom are women).
E) Men leaving the workforce.
Q4) Describe the four steps in the typical grievance procedure.
Q5) What are 5 main features of labour legislation in Canada?
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Managing Human Resources Globally
Available Study Resources on Quizplus for this Chatper
61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/63296
Sample Questions
Q1) The education and skill levels of a country's labour force affect the extent to which companies want to operate there.
A)True
B)False
Q2) Employees from cultures high in uncertainty avoidance would expect and respond best to a training session where:
A) participation in exercises and questioning is determined by status in the company or culture.
B) a formal instructional style and environment exists.
C) trainers are flexible and open to schedule and activity changes.
D) trainees are asked to complete follow-up activities,such as development plans and assignments.
E) the instructional environment is informal.
Q3) People in indulgence-oriented cultures are likely to place high value on having fun and enjoying life.
A)True B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Creating and Sustaining High-Performance Organizations
Available Study Resources on Quizplus for this Chatper
58 Verified Questions
58 Flashcards
Source URL: https://quizplus.com/quiz/63295
Sample Questions
Q1) All of the following are key roles for HR in mergers and acquisitions,EXCEPT:
A) determining target stock price.
B) ensuring leadership talent is in place to lead and implement the transition.
C) identifying key people and taking steps to retain them.
D) assessing the emotional element of how employees feel about the company,leaders,and their openness to the change.
E) examining rewards and work environment factors.
Q2) High-performance work systems yield all but one of the following.Identify the exception.
A) High product quality
B) Higher employee turnover
C) Higher productivity
D) Higher profits
E) Satisfied customers
Q3) The usual way to measure satisfaction or engagement is with a survey.
A)True
B)False
Q4) An HR dashboard provides an easy-to-scan review of HR performance.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13