Industrial Relations Practice Questions
Course Introduction
Industrial Relations explores the dynamic relationship between employers, employees, and the institutions that regulate workplace interactions. The course examines the history, theories, and contemporary practices of industrial relations, focusing on negotiation, collective bargaining, conflict resolution, and the role of trade unions. Students will gain an understanding of labor laws, dispute settlement mechanisms, and the impact of globalization and technological changes on employment relations, preparing them to navigate and contribute to effective workplace environments.
Recommended Textbook
Human Resources Management in Canada 14th Canadian Edition by Gary Dessler
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1164 Verified Questions
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Chapter 1: The Strategic Role of Human Resources Management
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Sample Questions
Q1) ________ consists of the core values,beliefs,and assumptions that are widely shared by members of an organization.
A) Organizational culture
B) Organizational climate
C) Globalization
D) Management practices
E) Retention strategies
Answer: A
Q2) Engaged employees drive desired organizational outcomes by going beyond what is required and understanding and sharing the values and goals of the organization.
A)True
B)False
Answer: True
Q3) Define and briefly describe the term "human resources management."
Answer: Five points recommended: 2 for a definition that is close to the textbook ("management of people in organizations")and 3 for being able to identify something close to "formulating and implementing HRM systems (such as recruitment,performance appraisal,and compensation)that are aligned with the organization's strategy "
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Chapter 2: The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces
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Sample Questions
Q1) The last step in the employment equity process is
A) obtaining senior-management commitment and support.
B) diversity training.
C) implementation.
D) monitoring, evaluating, and revising the plan.
E) data collection and analysis.
Answer: D
Q2) An employer requesting that an employment agency refer only male candidates for consideration as management trainees is an example of A) unintentional discrimination.
B) constructive discrimination.
C) systemic discrimination.
D) discrimination because of association.
E) intentional discrimination indirectly through another party.
Answer: E
Q3) Men are under-represented in engineering,natural sciences,and mathematics.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Human Resources Management and Technology
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Sample Questions
Q1) Why do some employers integrate their learning management and talent management systems?
Answer: Up to 5 points - to have better visibility into the training needs of their top performers,to identify training gaps,to build succession plans.
Q2) MSS systems have been shown to increase the workload of HR Generalists because they are spending more time planning annual compensation increases,viewing employee histories,and initiating requests for positions.
A)True
B)False
Answer: False
Q3) Investigating management considerations for purchasing an HRIS is conducted during the implementation stage of the selection process.
A)True
B)False
Answer: False
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Chapter 4: Designing and Analyzing Jobs
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Sample Questions
Q1) The final step in job analysis involves
A) reviewing employee performance.
B) developing a job description and a job specification.
C) reviewing relevant organizational information.
D) communicating and updating the information.
E) collecting data on job activities.
Q2) What does an organizational chart do?
A) Presents a financial "snapshot" of the firm at a particular point in time
B) Presents a learning and growth "snapshot" of the firm at a particular point in time
C) Specifies duties and responsibilities
D) Depicts the formal relationships among jobs in an organization
E) Identifies by name all of the employees within an organization
Q3) The most widely used method for determining the duties and responsibilities of a job is
A) direct observation.
B) a participant diary/log.
C) the interview.
D) the position analysis questionnaire.
E) the functional job analysis questionnaire.
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Chapter 5: Human Resources Planning
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Sample Questions
Q1) Management inventories
A) are visual representations of the employees that are likely to become managers.
B) record information about managerial responsibilities and management training.
C) are used to keep track of the leadership qualifications of non-managerial staff.
D) record the consensus of managers on strategic initiatives.
E) provide a record of management salaries and how different management levels qualify for different levels of salary and bonuses.
Q2) Rita's company has an excess of workers due to an economic recession.Which HR strategy would be the best option for Rita to undertake in this situation?
A) Subcontracting work
B) Internal recruitment
C) External recruitment
D) Scheduling overtime hours
E) Instituting a hiring freeze
Q3) A strategy used to deal with an employee surplus is the promotion of employees.
A)True
B)False
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Chapter 6: Recruitment
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Sample Questions
Q1) Fake job postings can lead to which of the following?
A) Performance decreases
B) Additional job offers
C) Share value declines
D) Turnover increases
E) Identity theft
Q2) It is illegal to use alternative publications targeted at designated group members in recruitment advertising.
A)True
B)False
Q3) Cooperative education and field placement programs are part of which traditional networking method?
A) Print advertising
B) Employee referrals
C) Walk-ins
D) Educational institutions
E) Write-ins
Q4) What are the advantages of external recruitment?
Q5) Identify and describe the four main steps in the recruitment process.
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Chapter 7: Selection
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Sample Questions
Q1) Carmine was interviewed for a stockbroker position.Carmine and the other candidates were brought together and asked questions such as how they would react if the market started crashing.The interviewers revealed that they wanted to see which of the candidates would take the lead in formulating an answer.What type of interview is this an example of?
A) The mass interview
B) The unstructured interview
C) The sequential interview
D) The behavioural interview
E) The patterned interview
Q2) Demonstrating that a selection technique is a valid predictor of job success for all subgroups is consistent with which of the following forms of validity?
A) Criterion-related validity
B) Differential validity
C) Content validity
D) Construct validity
E) Discriminant validity
Q3) Describe three common interview mistakes which compromise the quality of the selection process.
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Page 9
Chapter 8: Onboarding and Training
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Sample Questions
Q1) All of the following are part of the five-step training process except A) needs analysis.
B) instructional design.
C) validation.
D) implementation.
E) onboarding.
Q2) There are three ways described in the text to evaluate an onboarding program.What is one of these ways?
A) Regression analysis
B) Case studies
C) Cost/benefit analysis
D) Quality circles
E) Markov analysis
Q3) People have three main learning styles; which of the following is one of these main learning styles?
A) Intrapersonal
B) Visual
C) Logical
D) Interpersonal
E) Rational
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Chapter 9: Career and Management Development
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Sample Questions
Q1) People who become successful entrepreneurs have a need to build something that is entirely their own product; which of the following career anchors does this reflect?
A) Technical/functional
B) Security
C) Service/dedication
D) Creativity
E) Lifestyle
Q2) Traditional career paths involving a single,committed occupational choice are no longer a reality.Instead,career planners must stay informed about all of the job-specific requirements and offer a best fit of career patterns,focusing on adding information and content to enable employees to achieve a range career ambitions; which shift in thinking about career development is this related to?
A) From traits and states to context
B) From prescriptive to process
C) From linear to non-linear
D) From scientific facts to narrative evaluations
E) From describing to modelling
Q3) Identify and briefly describe five career anchors.
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Chapter 10: Performance Management
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Sample Questions
Q1) What is an individual's direct contribution to their job-related processes known as?
A) Productivity evaluations
B) Task performance
C) An efficiency measure
D) Effectiveness of activity
E) Logistical appraisals
Q2) The overall objective of high-ethics performance reviews should be to provide an honest assessment of performance and to mutually develop a plan to improve the individual's effectiveness.
A)True
B)False
Q3) Which performance appraisal techniques is useful for identifying specific examples of good and poor performance and for planning how deficiencies can be corrected?
A) Critical incident method
B) Paired comparison method
C) Narrative form
D) Forced distribution method
E) Ranking method
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12
Chapter 11: Strategic Pay Plans
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Sample Questions
Q1) Underpaid employees should have their wages raised to which of the following?
A) An external industry pay grade system
B) The midpoint of an employee's pay grade
C) The minimum of the rate range for their pay grade
D) The maximum of the rate range for their pay grade
E) The maximum of the next highest pay grade
Q2) According to the recent study conducted by Towers Watson referenced in the textbook,what is the most important factor in attracting employees to an organization?
A) Excellent career opportunities
B) Competitive base pay
C) Interaction with co-workers
D) Bonuses and benefits
E) Relationship with their immediate manager
Q3) The term "total rewards" refers only to the monetary components of compensation.
A)True
B)False
Q4) Describe pay-for-knowledge compensation systems as they relate to competencies and describe what a pay-for-knowledge program should include.
Q5) Describe two advantages of broadbanding?
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Chapter 12: Pay-For-Performance and Financial Incentives
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Sample Questions
Q1) One drawback to the split-award method is that it pays too much to the marginal performer who,even if his or her own performance is mediocre,at least gets the second,company-based bonus.What is one way to get around this problem?
A) Use the lump-sum bonus method
B) Use the individual award system method
C) Use the group incentive plan method
D) Use the individual bonus method
E) Use the multiplier method
Q2) When should an employee be introduced to a company's corporate culture?
A) When they resign
B) On their first day
C) After six months
D) After their probationary period
E) When they are promoted
Q3) Under what terms can an executive buy stock in a stock option plan?
A) In future years at a fixed discount rate depending on individual performance
B) In future years with a guaranteed return
C) At a price equivalent to the company's current book value
D) In future years at a price determined when the stock option was issued
E) At any date but the transaction must be approved by the Board of Directors
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Chapter 13: Employee Benefits and Services
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Sample Questions
Q1) Mark works at a IT consulting firm.He has to drop his daughter at daycare every morning.Instead of beginning work at 9 a.m.and finishing at 5 p.m.,he works from 9:30 a.m.to 5:30 p.m.This arrangement is referred to as
A) flextime.
B) telecommuting.
C) flexwork.
D) compressed workweeks.
E) work sharing.
Q2) The three types of benefits provided under the Canada/Quebec Pension Plan are
A) disability pensions, survivor pensions, and old age security.
B) retirement pensions, healthcare, and disability pensions.
C) retirement pensions, survivor pensions, and old age security.
D) retirement pensions, disability pensions, and survivor benefits.
E) retirement pensions, survivor benefits, and healthcare.
Q3) Eldercare is designed to help older employees who are not fully able to care for themselves.
A)True
B)False
Q4) Identify three advantages of offering flexible work arrangements?
Q5) Briefly describe five government-sponsored employee benefits in Canada.
Page 15
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Chapter 14: Occupational Health and Safety
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Sample Questions
Q1) According to the textbook,which of the following would be most likely to be considered as an unsafe condition?
A) Throwing materials
B) Lifting improperly
C) Instigating horseplay
D) Defective equipment
E) Using equipment unsafely
Q2) Accidents occurring more frequently in plants with a high seasonal layoff rate and where there is hostility among employees best reflects which of the following work-related factors that contribute to accidents?
A) The job itself
B) The work schedule
C) The psychological climate of the workplace
D) Chance conditions
E) Chance occurrences
Q3) The appropriate time to begin "controlling" workers' compensation claims is before the accident happens,not after.
A)True
B)False
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Page 16
Chapter 15: Managing Employee Separations: Turnover, Communication,
and Employee
Engagement
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Sample Questions
Q1) According to managers,what is the number one reason for employees engaging in voluntary turnover?
A) Lack of feedback or recognition
B) Insufficient pay or unfair pay practices
C) A desire to pursue personal goals
D) An excessive workload
E) A job opportunity
Q2) Ahmed is the General Manager in a pharmaceutical distribution company.Ahmed is conducting the exit interviews for a group of employees who have left the company.Which turnover cost is Ahmed part of?
A) Separation
B) Vacancy
C) Recruitment and hiring
D) Training
E) Overhead
Q3) Describe the six acts managers should communicate to employees that are regarded as insubordination.
Q4) In Canada,the public sector has lower turnover levels than the private sector.
A)True
B)False
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Chapter 16: Labour Relations
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Sample Questions
Q1) Which of the following represents the bargaining zone between Union and Management?
A) Union's resistance point and Management's target point
B) Management's resistance point and Union's resistance point
C) Union's target point and Management's target point
D) Management's resistance point and Management's target point
E) Management's resistance point and Union's target point
Q2) Maria joins the union after calculating that with the union she will increase her net pay from the company by 4% after union dues compared with the 2% per year increase that she has been receiving.What is Maria's reason for joining the union called?
A) A dissonance-based reason
B) A utility-based reason
C) A political/ideological reason
D) A grievance reason
E) A career planning reason
Q3) When talks are reaching an impasse,unions will often hold a strike vote.
A)True
B)False
Q4) Identify and briefly describe the five steps of the labour relations process.
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Chapter 17: Managing Human Resources in a Global Business
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Sample Questions
Q1) According to the textbook,what does Level 3 of the cross-cultural training of employees for global assignments focus on?
A) The impact of cultural differences
B) Understanding how attitudes are formed
C) Factual knowledge of the target country
D) Language and adaptation skills
E) Understanding how attitudes (both negative and positive) influence behaviour
Q2) Which type of program focuses on managing the recruitment,relocation,and retention of employees who complete work-related tasks and activities outside of the core or primary head office or region of the company?
A) Student recruitment program
B) HR employment program
C) Workforce mobility program
D) Remote student evaluation program
E) Human capital fulfillment program
Q3) Discuss steps that can be taken to assist in the repatriation process.
Q4) Identify and describe the three barriers confronting new immigrants to Canada upon attempting to enter the labour force.
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