Industrial Relations
Exam Questions
Course Introduction
Industrial Relations explores the dynamic relationships between employers, employees, trade unions, and government within the workplace. The course examines theories, institutions, and practices that shape employment relations, with a focus on collective bargaining, conflict resolution, labor law, and workplace democracy. Students will analyze historical and contemporary issues such as industrial disputes, the role of unions, labor market reforms, and the impact of globalization on work arrangements. Emphasis is placed on understanding the perspectives and interests of different stakeholders and the development of strategies to foster productive and equitable industrial environments.
Recommended Textbook
Human Resource Management 14th Edition by Gary Dessler
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Page 2
Chapter 1: Introduction to Human Resource Management
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Q1) Functional authority is the authority exerted by an HR manager as coordinator of personnel activities.
A)True
B)False
Answer: True
Q2) What are the three distinct functions carried out by human resource managers?
Describe each function in a brief essay.
Answer: The three functions include a line function,a coordination function,and a staff (assist and advise)function.HR managers exert line authority within the HR department because they direct the activities of the people in that department.HR managers also coordinate personnel to ensure that line managers are implementing the firm's human resource policies and practices.In the staff (assist and advise)function,HR managers assist in hiring,training,evaluating,rewarding,counseling,promoting,and firing employees.They also administer benefit programs and help line managers comply with EEO,occupational health and safety laws and play an important role in handling grievances and labor relations.
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3
Chapter 2: Equal Opportunity and the Law
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Sample Questions
Q1) Which of the following is used by lawyers in disparate impact cases to show intentional disparate treatment?
A) disparate rejection rates
B) restricted policy approach
C) population comparisons
D) McDonnell-Douglas test
Answer: D
Q2) The formula used by federal agencies to determine disparate rejection rates is based on a selection rate for any racial,ethnic,or sex group less than ________ percent of the rate for the group with the highest rate.
A) 40
B) 60
C) 80
D) 100
Answer: C
Q3) Being disabled qualifies an individual for a job.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Human Resource Management Strategy and Analysis
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Q1) Which of the following refers to any factors that allow a company to differentiate its product or service from those of its competitors to increase market share?
A) functional strategy
B) competitive advantage
C) distinctive competence
D) related diversification
Answer: B
Q2) A company's ________ strategy identifies how to build and strengthen the business's long-term competitive position in the marketplace.
A) functional
B) corporate-level
C) horizontal
D) competitive
Answer: D
Q3) Strategy is a course of action.
A)True
B)False
Answer: True
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Chapter 4: Job Analysis and the Talent Management Process
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Q1) Which of the following is a written statement that describes the activities,responsibilities,working conditions,and supervisory responsibilities of a job?
A) job specification
B) job analysis
C) job description
D) job context
Q2) Which of the following is the primary disadvantage of using interviews to collect job analysis data?
A) Interviews are a complicated method for collecting information.
B) Employees may exaggerate or minimize some information.
C) Interviews provide only general information about a worker's duties.
D) Interviews may require managers to reveal the job analysis function.
Q3) A(n)________ is used to collect quantifiable data concerning the duties and responsibilities of various jobs.
A) electronic diary/log
B) group interview
C) position analysis questionnaire
D) Internet-based survey
Q4) What is the difference between job enlargement,job rotation,and job enrichment?
Page 6
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Chapter 5: Personnel Planning and Recruiting
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Sample Questions
Q1) Which of the following is typically responsible for paying the fees charged by a private employment agency when an applicant is placed in a job?
A) employers
B) employees
C) state employment commissions
D) independent recruiters
Q2) When using either a trend analysis or a ratio analysis,it is assumed that ________ will remain the same.
A) staffing levels
B) currency rates
C) productivity levels
D) recruitment plans
Q3) Which of the following terms refers to the background investigations,tests,and physical exams that firms use to identify viable candidates for a job?
A) selection tools
B) job analysis methods
C) personnel techniques
D) forecasting tools
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Chapter 6: Employee Testing and Selection
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Sample Questions
Q1) Work sampling,miniature job training,and video-based tests are examples of
A) intelligence tests
B) personality tests
C) situational tests
D) interests inventories
Q2) Interest inventories are useful for career planning because they compare the interests of the test taker to the interests of people in various occupations.
A)True
B)False
Q3) There are five steps in the validation process beginning with analyzing the job and concluding with administering the test.
A)True
B)False
Q4) Employment screening services are useful in the selection process because they have access to a job applicant's credit history,driving record,and workers' compensation claims history.
A)True
B)False
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Chapter 7: Interviewing Candidates
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Sample Questions
Q1) In a structured situational interview,interview questions should primarily address
A) essential job duties
B) occupational benefits
C) salary requirements
D) personality issues
Q2) All of the following are common characteristics of computerized selection interviews EXCEPT ________.
A) questions presented rapidly
B) response times measured for any delays
C) questions focused on experience and skills
D) essay questions based on hypothetical situations
Q3) Studies suggest that interviewers tend to evaluate applicants less favorably in telephone interviews than in face-to-face interviews.
A)True
B)False
Q4) What three ways can selection interviews be classified? How does each classification affect an interview?
Q5) What are profiles? What role do profiles play in the employee selection process?
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Chapter 8: Training and Developing Employees
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Sample Questions
Q1) According to Kurt Lewin,in order for organizational change to occur,which stage must occur first?
A) unfreezing
B) moving
C) refreezing
D) freezing
Q2) Which of the following will most likely occur during the third step of the ADDIE training process?
A) training a targeted group
B) creating training materials
C) evaluating the success of the program
D) estimating a budget for the training program
Q3) What is the second step in the ADDIE training process?
A) developing training aids
B) defining the training objectives
C) designing the overall training program
D) designating employees who need training
Q4) What is audiovisual-based training? Under what circumstances is audiovisual-based training especially effective?
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Chapter 9: Performance Management and Appraisal
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Sample Questions
Q1) Which term refers to ranking of employees from best to worst on a trait or traits choosing highest than lowest until all are ranked?
A) performance management
B) paired comparison
C) alternative ranking
D) direction sharing
Q2) Which of the following terms refers to the process of evaluating an employee's current and/or past performance relative to his or her performance standards?
A) employee selection
B) performance appraisal
C) employee orientation
D) organizational development
Q3) Management by objectives cannot be used as a primary performance appraisal tool,but it is useful as a supplement to the graphic rating method.
A)True
B)False
Q4) What is a behaviorally anchored rating scale (BARS)? How would a manager develop a BARS?
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Chapter 10: Employee Retention, Engagement, and Careers
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Sample Questions
Q1) Which of the following statements most likely suggests that an employee is engaged?
A) "I work with intensity."
B) "I take frequent breaks."
C) "I daydream at my desk."
D) "I enjoy talking to co-workers."
Q2) Which of the following terms refers to advancements to positions of increased responsibility?
A) transfers
B) appraisals
C) promotions
D) recruitments
Q3) According to research cited in the text,what is the primary reason that top-performing/high commitment employees gave for voluntarily leaving an organization?
A) career development
B) work-life balance
C) promotions
D) salary
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Page 12
Chapter 11: Establishing Strategic Pay Plans
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Sample Questions
Q1) According to the Fair Labor Standards Act,what rate of normal pay would a covered employee receive for working more than 40 hours in a workweek?
A) 50%
B) 100%
C) 150%
D) 200%
Q2) Trevor,a sales manager at IBM,recently learned that an IBM human resources manager with comparable responsibilities and spans of control earns a higher salary than Trevor.Which form of equity is of most concern to Trevor?
A) external
B) internal
C) distributive
D) individual
Q3) The provision of the Family and Medical Leave Act that entitles employees to take up to 12 weeks of unpaid,job-protected leave for the birth of a child only applies to women.
A)True
B)False
Q4) In a brief essay,compare and contrast the use of pay ranges with broadbanding.
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Chapter 12: Pay for Performance and Financial Incentives
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Q1) Elaine,the HR manager at Western Enterprises,has been assigned the task of implementing a gainsharing plan.What does Elaine most likely need to do first?
A) choose specific performance measures
B) decide how often to pay bonuses
C) establish general plan objectives
D) develop an involvement system
Q2) In Vroom's theory of motivation,motivation is equal to E * I * V,where E represents ________.
A) existence
B) expectancy
C) esteem
D) energy
Q3) The Scanlon plan is a type of gainsharing plan.
A)True
B)False
Q4) Common stock is the most common payment form used in gainsharing plans.
A)True
B)False
Q5) List the basic steps in implementing a gainsharing plan.
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Chapter 13: Benefits and Services
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Q1) Firms that subsidize day care centers are hoping to recruit employees,reduce absenteeism,decrease turnover,and improve morale.
A)True
B)False
Q2) Which of the following requires that most private employers continue to make health benefits available to terminated or retired employees and their families for a period of time?
A) FMLA
B) COBRA
C) OSHA
D) ADA
Q3) Because health care coverage is one of the most expensive benefits employers provide,many employers are trying to cut costs.What are some strategies for minimizing costs associated with employee health care? How do employee leasing firms help small businesses lower their health insurance costs?
Q4) The stipulations of the Family and Medical Leave Act apply to private employers of 50 or more employees.
A)True
B)False
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Chapter 14: Ethics and Employee Rights and Discipline
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Q1) Which of the grounds for dismissal is defined as a willful disregard or disobedience of the boss's authority or legitimate orders; criticizing the boss in public?
A) unsatisfactory performance
B) insubordination
C) lack of qualifications for the job
D) misconduct
Q2) Which of the following involves using fingerprints or iris scans to identify employees?
A) electronic performance monitoring system
B) location monitoring system
C) digital dashboard
D) biometrics
Q3) If an employee conducts a personal phone call at work,the employer can legally eavesdrop and monitor the phone call.
A)True
B)False
Q4) How do both firms and individuals benefit from fair treatment in the workplace? When employee discipline is necessary,how can firms ensure that the disciplinary process is fair?
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Chapter 15: Labor Relations and Collective Bargaining
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Q1) A wildcat strike is an unauthorized strike that occurs during the term of a contract.
A)True
B)False
Q2) According to the Landrum-Griffin Act,national and international unions must elect officers at least once every ________ years.
A) two
B) three
C) four
D) five
Q3) Union activism and unclear job descriptions are often underlying causes for employee grievances.
A)True
B)False
Q4) List and describe the five steps involved in planning a union drive and election.
Q5) Right to work legislation outlaws unions and union membership in specific states.
A)True
B)False
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Page 17
Chapter 16: Employee Safety and Health
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Sample Questions
Q1) What steps can employers take to prevent the entry or spread of infectious diseases in the workplace?
Q2) Lisa,a supervisor at a manufacturing facility,suspects that one of her subordinates may be under the influence of drugs or alcohol.Which of the following actions should Lisa take?
A) Lisa should contact the worker's spouse for advice.
B) Lisa should contact the police and a security guard.
C) Lisa should observe the worker for signs of impairment.
D) Lisa should ignore the matter because it is a personal issue.
Q3) Which of the following is one of the earliest indicators of an employee's possible alcoholism?
A) mood swings
B) forgetfulness
C) missed deadlines
D) personal neglect
Q4) An employer can ask applicants whether they have disabilities,but an employer cannot ask applicants if they have the ability to perform a job.
A)True
B)False
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Chapter 17: Managing Global Human Resources
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Q1) U.S.employers are required to attempt recruiting U.S.workers before filing requests to fill positions with foreign workers.
A)True
B)False
Q2) ________ are financial payments over and above regular base pay.
A) Foreign service premiums
B) Hardship allowances
C) Balance sheet payments
D) Mobility premiums
Q3) What are some reasons for firms bringing expatriates home early? How can firms ease the transition during repatriation?
Q4) Peter is a German citizen working as a manager for Siemens in Freiberg,Germany.Siemens has facilities all over the world but its headquarters is in Germany.Peter is best categorized as a(n)________.
A) expatriate
B) third-country national
C) home-country national
D) host-country national
Q5) Explain the balance sheet approach to formulating expatriate pay.
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Chapter 18: Managing Human Resources in Entrepreneurial
Firms
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Q1) Which of the following terms refers to the interrelated people,data,technology,and organizational procedures a firm uses to collect,process,store,and disseminate information?
A) talent management system
B) information system
C) competency model
D) strategy map
Q2) PEOs enable small businesses to attain insurance and other benefits at lower costs because the PEO absorbs the small company's employees into a larger insurable group.
A)True
B)False
Q3) Small businesses primarily rely on Internet-based recruitment and selection tools rather than employee referrals which are frequently unsuccessful.
A)True
B)False
Q4) According to Stephen Covey,what can small businesses do to provide job-related training without actually establishing expensive formal training programs?
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