Industrial Relations
Exam Questions
Course Introduction
Industrial Relations explores the dynamic interactions between employers, employees, trade unions, and the government within the world of work. The course examines key theories, practices, and institutions shaping labor relations, including collective bargaining, conflict resolution, labor legislation, and workplace cooperation. Students will gain insight into the evolution of industrial relations systems, the impact of globalization and technology on labor markets, and the strategies for managing workplace disputes and promoting harmonious employer-employee relationships.
Recommended Textbook
Human Resources Management 2nd Canadian Edition by Deborah Zinni
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15 Chapters
1873 Verified Questions
1873 Flashcards
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Chapter 1: Changing Nature of Human Resources Management
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Who is directly responsible for anticipating and responding to HR changes in the organization?
A)specialists in HR strategic management
B)HR development professionals
C)HR management information systems professionals
D)the CEO and board of directors of the organization
Answer: A
Q2) Which is a key difference between operational HR management and strategic HR management?
A)planning oriented versus implementation oriented
B)employee focused versus organization focused
C)profit focused versus cost focused
D)pro-active versus reactive
Answer: B
Q3) The high level of divorce among professional couples is changing the emphasis from the management of dual-career couples to the management of working mothers.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Strategic HR Management and Planning
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Promoting from within the organization (internal recruiting) has a positive impact on retention.
A)True
B)False
Answer: True
Q2) Vincent, the vice president of HR, is studying the profile of the organization's workforce. His employer is a utility company which essentially provides lifetime employment for workers. Turnover rate is low. An interesting aspect of the profile catches Vincent's eye. He says to himself, "This must be the result of the seven-year hiring freeze we had in the 1970s." Which of the following did Vincent probably notice?
A)an excessive number of employees in the 50-60 age range.
B)a lack of young female and minority employees
C)a gap between younger workers and workers who will be retiring in the next 10 years
D)an organizational profile heavily weighted toward employees with low seniority levels
Answer: C
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4
Chapter 3: Legal Environment of Equal Employment and Diversity
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) Which of the following statements exemplifies appropriate employment equity efforts?
A)Organizations institute temporary bans on hiring applicants who are not designated group members.
B)The government terminates federal contracts if employment patterns within firms do not match the external labour market.
C)Employers establish quotas for hiring protected class members.
D)Employers set goals and timetables for the hiring and promotion of designated group members.
Answer: D
Q2) The representation of designated group members in the employer's workforce is less than that in the appropriate segment of the Canadian workforce. Which of the following situations has occurred?
A)under-representation
B)under-employment
C)underutilization
D)underrequirement
Answer: A
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Chapter 4: Redefining Jobs and Job Analysis
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Which of the following accurately lists the qualifications needed to perform the job satisfactorily?
A)job specifications
B)performance standards
C)job descriptions
D)job standards
Q2) Job titles tend to be comparable across industries.
A)True
B)False
Q3) Which of the following statements characterizes the work sampling type of observation?
A)It is better received by workers because it is less disruptive to their work schedules.
B)It gives a detailed picture of the work.
C)It determines the content and pace of a typical workday.
D)Statistical calculations make it more expensive to conduct than continuous observation.
Q4) Job design involves the content of jobs and the effect of jobs on employees.
A)True
B)False
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Chapter 5: Recruiting in Labour Markets
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) Organizations seek information on job performance, absenteeism, cost of training, and turnover by recruiting source. Which of the following explains what this information helps organizations do?
A)produce a realistic job preview
B)attract job candidates
C)develop recruiting sources
D)evaluate effectiveness of recruiting efforts
Q2) Employers with employment equity plans must make a concerted effort to encourage designated group members to apply for positions.
A)True
B)False
Q3) Which of the following actions represents a way unions can benefit employers?
A)supporting closed-shop agreements
B)implementing apprenticeship programs
C)ensuring less competition for skilled workers
D)establishing wage scales for job candidates
Q4) Recruitment involves selecting among candidates for a position.
A)True
B)False
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Chapter 6: Selection of Human Resources
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Reliability is the ability of a test to produce about the same results repeatedly over time.
A)True
B)False
Q2) Anthony was interviewing an applicant to be a volunteer docent (instructor and tour guide) for a large art museum. The applicant began to discuss her interest in introducing young children to museum-quality art. Anthony followed up with several questions about how young children react to art, why she felt early exposure to art was important, and how she would design situations for children to experience art. Which type of interview was Anthony conducting?
A)non-directive
B)structured
C)situational
D)probing
Q3) If done properly, job analysis can provide the basis for identifying KSAs needed in a job.
A)True
B)False
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8
Chapter 7: Training Human Resources
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) A school tests trainees on their training material. At which of the following levels is it evaluating the training?
A)reaction
B)learning
C)behaviour
D)results
Q2) Culture-specific training is an aspect of intercultural training. Which component of intercultural training does it address?
A)cognitive
B)behavioural
C)incidental
D)emotional
Q3) Some learners have to get their hands on the training resources and use them. Which of the following words best describes them?
A)auditory
B)tactile
C)action
D)visual
Q4) What is cooperative training? Describe its usefulness.
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Chapter 8: Talent Management and Development
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Which of the following is an accurate statement regarding classroom instruction?
A)The technique is ineffective regardless of the instructor's capabilities.
B)Classrooms promote opportunities to ask questions and seek clarification.
C)The lecture system encourages passive listening.
D)Its effectiveness is independent of the size of the group.
Q2) A recent study, "Career Advancement in Corporate Canada," invited focus group participants to consider why members of visible minorities face barriers to employment opportunities. Which of the following is the main reason, according to this study?
A)They fail to use networking opportunities to obtain jobs.
B)They don't make the effort to obtain credentials from Canadian educational institutions.
C)Their work experience or credentials are not taken seriously.
D)They refuse to demonstrate their employability by accepting lower paying jobs.
Q3) The primary reason why people choose one career over another is the prospect of high compensation.
A)True
B)False
Q4) Discuss the concept of lifelong learning as it applies to HR development.
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Page 10
Chapter 9: Performance Management and Appraisal
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Which of these types of employees would the management by objectives process work best for?
A)assembly-line employees at a commercial bakery
B)guides at a museum of natural history
C)managers in an oil refinery
D)clerical staff at an insurance company headquarters
Q2) The most common method of performance appraisal involves employees being evaluated by their immediate supervisors.
A)True
B)False
Q3) Which hint for managers conducting appraisal interviews is the LEAST helpful?
A)Consider your own role in the subordinate's performance.
B)Focus on the past.
C)Allow the subordinate to talk.
D)Be specific about reasons for the ratings.
Q4) Which are the simplest methods for appraising performance?
A)category scaling methods
B)comparative methods
C)written methods
D)behaviourally anchored rating scales (BARS)
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Chapter 10: Compensation Strategies and Practices
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) An organization can benefit from a properly designed and implemented competency-based pay system. Which is the main benefit of the system?
A)improved participative decision-making
B)greater workforce skills and knowledge
C)lower overall labour costs compared with other systems
D)employee expectations of career progression
Q2) Simon is outraged that Missy was given a raise because she is related to the chair of the board. His sense of fairness has been violated. Which of the following is at issue?
A)compensatory equity
B)external equity
C)distributive justice
D)procedural justice
Q3) Companies generally adapt the same compensation strategies for each of their employee groups.
A)True
B)False
Q4) What are the two major compensation philosophies, and how do they affect employee attitudes and behaviour?
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Page 12
Chapter 11: Variable Pay and Executive Compensation
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Larry has moved from being a top executive of a large corporation in the private sector to being CEO of a regional non-profit organization. He should expect little variable compensation.
A)True
B)False
Q2) Which of the following is classified as an individual variable pay plan?
A)cost reduction
B)profit sharing
C)employee stock options
D)piece-rate
Q3) Which of the following statements best explains why bonuses are less costly to the organization than general wage increases?
A)Bonuses receive preferential tax treatment.
B)The annual amount given as a bonus tends to be smaller than the annual amount given as a raise.
C)Bonuses are frequently given in the form of non-cash items.
D)Bonuses do not become part of employees' base wages.
Q4) Describe the various methods of compensating sales employees.
Q5) What factors will contribute to a successful variable pay plan?
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Chapter 12: Managing Employee Benefits
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Which of the following is the generic term for programs providing employees with assistance in caring for aged relatives?
A)hospice program
B)elder care
C)family security
D)caregiver respite
Q2) Which of the following lists best outlines some of the services provided by provincial medicare?
A)cancer treatment, over-the-counter medications, and diagnostic services
B)diagnostic services, vaccinations for children, and treatment procedures
C)dental care, diagnostic services, and preventive services
D)over-the-counter medications, diagnostic services, and preventive services
Q3) An employer may administer a collection of individual RRSPs for its employees. Which of the following kinds of pension plans is it handling?
A)group RRSP
B)defined-contribution plan
C)defined-benefit plan
D)deferred RRSP plan
Q4) How can benefits be used as a competitive advantage by employers?
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Chapter 13: Health, Safety, and Security and Risk Management
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) What are the three stages of the General Adaptation Syndrome (GAS) to stress?
A)alarm, defence, and exhaustion
B)stress, reaction, exhaustion
C)alarm, resistance, and exhaustion
D)defence, adjustment, and adaptation
Q2) Morris is the HR manager at a company that has a zero-tolerance policy. Under this policy Morris has terminated employees whose behaviour fell short of company standards. Which of the following behaviours probably did NOT lead to termination?
A)sending emails to a co-worker (who has refused to date him despite persistent requests) with photographs of her house, children, and dog accompanied by the music track to a slasher movie
B)punching another employee over a dispute in the company parking lot
C)telling another employee he was promoted because he had married the CEO's daughter
D)muttering, "I could just kill him," when his supervisor refused a request for a personal day off
Q3) Employers must provide WHMIS training to all of their employees.
A)True
B)False
Page 15
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Chapter 14: Employee Rights and Discipline
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131 Flashcards
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Sample Questions
Q1) Statutory rights originate from people's human nature.
A)True
B)False
Q2) An individual's employment may be terminated for reasons that are unfair, unreasonable, or without sufficient cause. Which of the following describes this sort of dismissal?
A)unjust
B)no-cause
C)constructive
D)wrongful
Q3) Rights and responsibilities are reciprocal in nature.
A)True
B)False
Q4) Good discipline is said to be like a hot stove. Which of the following statements points to the hot-stove rule?
A)Good discipline is personal.
B)Good discipline is immediate.
C)Good discipline is unanticipated.
D)Good discipline is severe and memorable.
Q5) What should managers consider when preparing employee handbooks?
Page 16
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Chapter 15: Unionmanagement Relations
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Which of the following statements accurately characterizes approaches to bargaining?
A)In Canada, a collective bargaining agreement is considered a contract in name only.
B)In Canada, unions focus on political power as much as they do on economic issues.
C)In the United States the trend is toward tripartite bargaining.
D)In some countries, national unions bargain with the government or with employer groups.
Q2) Which of the following most closely represents union density in Canada?
A)40 percent
B)30 percent
C)43 percent
D)24 percent
Q3) Bird Song Publishing is involved in a union organizing attempt. The CEO of Bird Song may legally promise to raise the hourly wage by 25 cents if the union organizing drive fails.
A)True
B)False
Q4) What are the advantages of a union grievance procedure?
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Page 17