Industrial Relations
Exam Materials
Course Introduction
Industrial Relations explores the dynamic relationship between employers, employees, and the institutions governing work environments. This course examines key topics such as labor unions, collective bargaining, workplace conflict resolution, labor laws, and the influence of government and policy on employment practices. Emphasizing real-world case studies and contemporary issues, students will gain an understanding of how industrial relations shape organizational effectiveness and employee well-being, preparing them to navigate and manage the complex landscape of modern workplaces.
Recommended Textbook
Human Resources Management in Canada 14th Canadian Edition by Gary Dessler
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17 Chapters
1164 Verified Questions
1164 Flashcards
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Chapter 1: The Strategic Role of Human Resources Management
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61 Verified Questions
61 Flashcards
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Sample Questions
Q1) HR professionals are expected to be change agents who lead the organization and its employees through organizational change.
A)True
B)False
Answer: True
Q2) Certified HRM professionals must abide by a uniform code of ethics to maintain professional status.
A)True
B)False
Answer: True
Q3) Which of the following is the lowest level of HR certification currently available?
A) CHRL
B) CHRC
C) CPHR or CHRP in Ontario
D) CHRA
E) CHRE
Answer: C
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Page 3
Chapter 2: The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces
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Sample Questions
Q1) Making derogatory comments implying sexual unattractiveness can constitute sexual harassment if the person making such comments continues to do so after being asked to stop.
A)True
B)False
Answer: True
Q2) An example of systemic discrimination is
A) internal or word-of-mouth hiring policies in workplaces that have embraced diversity.
B) job-related employment tests that do not have subgroup differences.
C) job evaluation systems that are not gender-neutral.
D) refusing to hire persons convicted of a crime in Canada.
E) refusing to hire persons of different ethnic origins.
Answer: C
Q3) In general,courts in Canada have permitted electronic monitoring (e.g.,tracking the websites that employees are visiting)as long as there is proper balancing of opposing interests.
A)True
B)False
Answer: True
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Chapter 3: Human Resources Management and Technology
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) Which of the following refers to a web-based application that enables managers and employees to access and manage information directly without having to go through HR or higher-level management?
A) Self-service options
B) The autonomous HRIS
C) The decentralized HRIS
D) Relational database options
E) Transactional database options
Answer: A
Q2) Investigating management considerations for purchasing an HRIS is conducted during the implementation stage of the selection process.
A)True
B)False
Answer: False
Q3) Payroll is often one of the first functions employers outsource because of its complexity and the need for accuracy.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Designing and Analyzing Jobs
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Sample Questions
Q1) Field-based research by Human Resources and Skills Development Canada has resulted in which of the following resources that is often helpful for developing job descriptions?
A) HRDC Job Classification Dictionary
B) National Occupational Classification
C) Canadian Classification and Dictionary of Occupations
D) Dictionary of Occupational Titles
E) Standard Occupational Classification
Q2) Peter is promoted from a first line manager to a middle manager.He is reviewing his job description and in particular the level of expenditure in his budget.Which section of the job description is Peter reading?
A) Relationships
B) Duties and responsibilities
C) Authority
D) Working conditions
E) Performance standards
Q3) The terms "job" and "position" can be used interchangeably.
A)True
B)False
Q4) List and describe the six steps involved in job analysis.
Page 6
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Chapter 5: Human Resources Planning
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Sample Questions
Q1) Regression analysis determines the line of best fit and often involves multiple variables.
A)True
B)False
Q2) Survivor syndrome is
A) an ongoing illness caused by working in a toxic building.
B) a common physical ailment among production workers.
C) a chronic wrist and neck pain common to white-collar workers.
D) a range of emotions experienced by employees remaining after a major restructuring initiative, which can include feelings of betrayal or violation.
E) the feeling of elation in workers when a crisis has been avoided and planned layoffs are cancelled.
Q3) With which of the following strategies for handling a labour surplus is the potential for a human rights violation most likely?
A) Forcing early retirement
B) Engaging in layoffs
C) Offering work sharing
D) Offering reduced workweeks
E) Offering job sharing
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Page 7
Chapter 6: Recruitment
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Sample Questions
Q1) According to the textbook,which of the following are the values that most appeal to Generation X-ers?
A) Job security and independence
B) Work-life balance and independence
C) Job security and diversity
D) Creativity and social responsibility
E) Creativity and work-life balance
Q2) Co-op programs and internships have several advantages.Because co-op students and interns have been exposed to the organization,they are less likely to leave shortly after permanent hire than recruits with no previous exposure to the firm.
A)True
B)False
Q3) According to the textbook,what is one problem associated with Internet job boards?
A) Job seekers cannot search multiple job boards with one query.
B) Employers often withhold the title of the job.
C) Fake resumes are often posted.
D) Internet job boards are vulnerable to privacy breaches.
E) Job seekers are unable to post their resumes on job boards.
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Chapter 7: Selection
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Sample Questions
Q1) For financially sensitive positions,a credit check may also be included as part of the background investigation and reference checking stage.
A)True
B)False
Q2) While ________ interviews ask interviewees to describe how they would react in a hypothetical situation,________ interviews ask candidates to describe how they did react in the past in such situations.
A) stressful; situational
B) behavioural; situational
C) structured; situational
D) situational; behavioural
E) nondirective; behavioural
Q3) In the selection process,which of the following refers to requirements that are highly desirable but not critical for the job?
A) Want criteria
B) Must criteria
C) Necessary criteria
D) Desired criteria
E) Basic criteria
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Page 9
Chapter 8: Onboarding and Training
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Sample Questions
Q1) Many jobs consist of a logical sequence of steps and are best taught step by step.This type of training is called
A) vestibule training.
B) job instruction training.
C) on-the-job training.
D) computerized training.
E) process training.
Q2) A process by which individuals become skilled workers through a combination of classroom instruction and on-the-job training is referred to as
A) vestibule training.
B) job instruction training.
C) apprenticeship training.
D) computerized training.
E) classroom training.
Q3) With increasingly diverse workforces and customers,there is a strong business case for implementing global business and diversity training programs.
A)True
B)False
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Chapter 9: Career and Management Development
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Sample Questions
Q1) Amy is the new director of learning and development at a pharmaceutical company,Medica Inc.She is designing a new management development program.Identify and describe how Amy might implement two different management development techniques.
Q2) Career development must adapt to individual experiences,ambitions,abilities,opportunities,and perspectives; which shift in thinking about career development is this related to?
A) From traits and states to context
B) From prescriptive to process
C) From linear to non-linear
D) From scientific facts to narrative evaluations
E) From describing to modelling
Q3) Which of the following is true of mentoring programs?
A) They provide benefits to protégés only.
B) They do not provide individual attention.
C) Effective mentoring builds trust both ways in the mentor-protégé relationship.
D) They provide benefits to mentors only.
E) Organizational mentoring may only be formal in nature.
Q4) Identify and briefly describe five career anchors.
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Chapter 10: Performance Management
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Sample Questions
Q1) Which performance appraisal technique involves listing all employees to be rated followed by indicating the employee who is the highest on the characteristic being measured and also the one who is the lowest?
A) Behaviourally anchored rating scale
B) Paired comparison method
C) Forced distribution method
D) Alternation ranking method
E) Graphic rating scale
Q2) Kai ranks his employees on a scale from 1 to 5.In general,most of his employees receive a rating of around 3 although his employees differ more on their actual performance.Kai's actions seem to indicate which performance appraisal problem?
A) Central tendency
B) Halo effect
C) Performance bias
D) Appraisal bias
E) Equal rating tendency
Q3) The performance management process contains five steps.Identify and briefly describe each step.
Q4) Identify and briefly describe five rating scale appraisal problems.
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Chapter 11: Strategic Pay Plans
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Sample Questions
Q1) A pay grade comprises jobs of varying value and importance to the company.
A)True
B)False
Q2) According to the textbook,who usually writes the compensation policies for a company?
A) The Chief Executive Officer
B) The Chief Financial Officer
C) The mid-level managers
D) An external labour consultant
E) An HR or compensation manager in partnership with senior management
Q3) Describe pay-for-knowledge compensation systems as they relate to competencies and describe what a pay-for-knowledge program should include.
Q4) Suzy recently joined an organization as an IT Consultant.The pay range for the role is $60,000 to $80,000.What is the minimum amount that Suzy should be paid?
A) $50,000
B) $60,000
C) $70,000
D) $80,000
E) $90,000
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Chapter 12: Pay-For-Performance and Financial Incentives
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Sample Questions
Q1) Which is the most commonly used and oldest type of incentive plan system of pay and is based on the number of items processed by each individual worker in a unit of time?
A) Standard hour plan
B) Item plan
C) Piecework plan
D) Process plan
E) Gainsharing plan
Q2) Employers continue to increase their use of variable pay plans while holding salary increases or fixed compensation at modest levels.
A)True
B)False
Q3) What is the term used to describe compensation that is independent of the performance level of the individual,group,or organization?
A) Competency-based pay
B) Piecework pay
C) Variable pay
D) Pay-for-performance
E) Fixed pay
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Chapter 13: Employee Benefits and Services
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Sample Questions
Q1) Jane distributes a monthly e-blast to employees on ways to improve health and wellness including smoking cessation,healthy recipes and exercise strategies.This is an example of
A) a risk assessment.
B) a health-case spending account.
C) health promotion.
D) benefits fraud.
E) retiree benefits.
Q2) Workers' compensation is,in effect,what type of insurance plan?
A) Pension
B) Bureaucratic
C) Guaranteed
D) "No cost"
E) "No fault"
Q3) The provincial and federal governments pay the full cost of the workers' compensation system.
A)True
B)False
Q4) Identify three advantages of offering flexible work arrangements?
Q5) Briefly describe five government-sponsored employee benefits in Canada.
Page 15
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Chapter 14: Occupational Health and Safety
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Sample Questions
Q1) List and describe the three basic rights of employees under the joint responsibility model of occupational health and safety and describe the employer's "due diligence" requirement.
Q2) Accidents occurring more frequently in plants with a high seasonal layoff rate and where there is hostility among employees best reflects which of the following work-related factors that contribute to accidents?
A) The job itself
B) The work schedule
C) The psychological climate of the workplace
D) Chance conditions
E) Chance occurrences
Q3) The art of fitting the workstation and work tools to the individual is part of which of the following approaches?
A) Employee assistance
B) Wellness
C) Ergonomics
D) Retooling
E) Diligence
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Chapter 15: Managing Employee Separations: Turnover, Communication, and
Employee
Engagement
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Sample Questions
Q1) The intentional decision made by executives that involves a reduction of the workforce to improve efficiency or effectiveness of the organization by affecting the work process is referred to as which of the following?
A) Division of work
B) Job specification
C) Downsizing
D) Job specialization
E) Layoff analysis
Q2) According to the data presented in the textbook,what was the most common involuntary turnover reason?
A) Downsizing or restructuring
B) Company's financial instability
C) Company relocation
D) Poor relationship with managers
E) Seeking a better fit for their skills
Q3) In Canada,employers cannot fire employees at will,as is the case in the United States.
A)True
B)False
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Chapter 16: Labour Relations
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Sample Questions
Q1) The right to ________ is legally mandated for workers who are not permitted to strike,such as hospital employees.
A) mediation-arbitration
B) rights arbitration
C) collective arbitration
D) conciliation arbitration
E) interest arbitration
Q2) The final step in collective bargaining is
A) negotiation.
B) ratification.
C) a strike.
D) organizing.
E) drafting a memorandum of understanding.
Q3) It is illegal to call a strike during the term of an existing collective agreement.
A)True
B)False
Q4) Identify and briefly describe the five steps of the labour relations process.
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Chapter 17: Managing Human Resources in a Global Business
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Sample Questions
Q1) Which of the following terms is used to formally describe the early return from an expatriate assignment?
A) Failure to recover expatriation investments
B) Expatriate loss
C) Incompletion of expatriate work
D) Re-assimilating the expatriate
E) Expatriate assignment failure
Q2) According to the textbook,a payment made to compensate managers for the cultural and physical adjustments that they will have to make is known as which of the following?
A) Relocation allowance
B) Overseas bonus
C) Out-of-country incentive
D) Displacement allowance
E) Mobility premium
Q3) The majority of global assignment compensation is aligned to pay expatriates according to compensation levels in the host country.
A)True
B)False
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