Industrial and Organizational Psychology
Exam Questions
Course Introduction
Industrial and Organizational Psychology is the scientific study of human behavior in the workplace and organizations. This course explores key concepts such as employee motivation, job satisfaction, leadership, performance appraisal, group dynamics, recruitment, and occupational health and safety. Students will examine how psychological theories and research methods are applied to solve practical problems related to productivity, worker well-being, and organizational effectiveness. Through real-world case studies and research projects, learners will develop a critical understanding of how psychological principles contribute to efficient, fair, and healthy work environments.
Recommended Textbook
Organizational Behavior and Management 11th Edition by Robert Konopaske
Available Study Resources on Quizplus
17 Chapters
1700 Verified Questions
1700 Flashcards
Source URL: https://quizplus.com/study-set/3048
Page 2
Chapter 1: Effective Managers Understand Organizational Behavior
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60570
Sample Questions
Q1) List three measures of efficiency.
Answer: Cost or time measures of efficiency can be any three of the following: (a)rate of return on capital or assets,(b)unit cost,(c)scrap and waste,(d)downtime,(e)occupancy rates,(f)cost per patient,student,or client.
Q2) Fayol's approach to management was significant,in that it contributed to all of the following developments and positions except:
A) Management is a separate body of knowledge that can be applied in any type of organization
B) A theory of management can be learned and taught
C) There is a need for teaching management in colleges
D) On-the-job training is the best way to impart management skills
Answer: D
Q3) Motivation and __________ interact to determine performance.
A) ability to work
B) technology
C) information resources
D) organizational rank
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: International and Organizational Culture
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/60569
Sample Questions
Q1) People are attracted to mentors who look,act and communicate like them.
A)True
B)False
Answer: True
Q2) What is socialization?
Answer: Socialization is the process by which organizations bring new employees into their culture.
Q3) What is the impact of values based codes of behavior on the employees of an organization?
Answer: Research suggests that when ethics codes are developed and enforced within an organization,they have a positive impact on job satisfaction,esprit de corps,and organizational commitment.
Q4) Researchers have _________________ a specific culture contributes to positive effectiveness in comparison to less effective firms with another cultural profile.
A) definitively related
B) found
C) suggested
D) been unable to show that
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Individual Differences at Work
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60568
Sample Questions
Q1) People high in _______________ tend to enjoy talking and interacting with co-workers.
A) emotional stability
B) extroversion
C) conscientiousness
D) openness to experience
Answer: B
Q2) Agreeableness is the tendency to experience positive emotional states,such as feeling psychologically secure,calm,and relaxed.
A)True
B)False
Answer: False
Q3) In relation to locus of control,people who believe they are pawns of fate are referred to as ______________.
A) fatalist
B) externals
C) determinist
D) pawnist
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Perceptions and Attributions
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60567
Sample Questions
Q1) Subordinates recognize the frequency they receive rewards for good performance at the same level as their supervisors feel they offer them.
A)True
B)False
Q2) Jane pretends she does not know how to prepare a presentation in order to get her teammate to do the work.This is an example of the __________ impression management tactic.
A) exemplification
B) supplication
C) ingratiation
D) self-promotion
Q3) Applying the Jones and Pittman research,a person acting in ways in order to appear powerful is using the ________ impression management tactic.
A) intimidation
B) supplication
C) ingratiation
D) self-promotion
Q4) Explain what the fundamental attribution error is and then describe a situation in which it occurs.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Motivation
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60566
Sample Questions
Q1) Why do Salancik and Pfeffer believe that need models,such as Maslow's and Alderfer's,have become so popular?
Q2) _______________ refers to the perceived equity or fairness of the organizational processes and procedures used to make resource and allocation decisions.
A) Distributive justice
B) Organizational justice
C) Inequity
D) Procedural justice
Q3) Which of the following statements best reflects Maslow's theory?
A) People attempt to satisfy basic needs before trying to satisfying higher-level needs
B) The need hierarchy is comprised of existence, relatedness, and growth
C) A person who is continually frustrated in satisfying one level of need will regress to the next lowest level need
D) All of the choices are correct.
Q4) If you were an organizational consultant,which content theories would you use to explain motivation?
Q5) What are the four components research into organizational justice?
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Job Design and Performance
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/60565
Sample Questions
Q1) Describe the background and the significance of QWL.
Q2) Product,territory,and customer departments are comprised of jobs that are quite similar (homogenous).
A)True
B)False
Q3) In the context of job design SMT is an acronym for _________.
A) social media teams
B) situational mediated teams
C) self-managed teams
D) solo-man team
Q4) Describe the RTAI and its uses.
Q5) Job specialization is generally associated with _______________.
A) a low range and significant depth
B) a moderate amount of range and depth
C) a low depth and generally low range
D) None of the above, as there is no specific relationship between the constructs.
Q6) Describe the concept of QWL.
Q7) Describe the primary differences between and relative advantages of job enlargement and job enrichment.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Evaluation and Rewards Influence Behavior
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/60564
Sample Questions
Q1) What is the difference between a reward and a positive reinforcer?
Q2) In the context of performance evaluation; contamination can be said to be the reverse of deficiency.
A)True
B)False
Q3) Research on reinforcement schedules has shown that higher rates of response are usually achieved with ratio schedules than with interval schedules.
A)True
B)False
Q4) Is high turnover good? Explain your response.
Q5) Feedback should be given only once a year,during a performance appraisal. A)True
B)False
Q6) By law,there has to be no differential in the reward system that discriminates between high and low performers.
A)True
B)False
Q7) Skill-based pay systems have at least four potential advantages.Identify two of them.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Managing Employee Behavior
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60563
Sample Questions
Q1) According to recent research,employees who are the recipients of uncivil behavior experience all of the following except:
A) Increased job stress and dissatisfaction
B) Lower levels of creativity
C) Higher commitment to the organization
D) Higher turnover
Q2) Identify three costs associated with cyberslacking.
Q3) Theft is limited to tangible items,such as money and equipment.
A)True
B)False
Q4) _______________ at work is the effort of an individual to inflict harm on others with whom the person works,or has worked,or on the organization itself.
A) Sabotage
B) Aggression
C) Harassment
D) Assault
Q5) American employees now put in less time at work than they did 20 years ago. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Managing Individual Stress
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60562
Sample Questions
Q1) How do organizations contribute to employee job burnout?
Q2) Is conscientiousness related to stress?
Q3) Long duration stress is sometimes referred to as _______________.
A) contextual stress
B) superior stress
C) continuous stress
D) chronic stress
Q4) All of the following are the result of an optimal level of stress except:
A) High motivation
B) Calmness
C) Sharp perception
D) Indecisiveness
Q5) Relaxation training generally results in all of the following except:
A) Increased heart rate
B) A clear sense of being in control
C) A reduction in anxiety and tension
D) Slowed breathing
Q6) Explain the typical workweek of a eurocommuter.
Q7) How is job commitment related to burnout?
Q8) Describe the components of the organizational stress model.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Groups and Teams
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60561
Sample Questions
Q1) Before implementing self-managed teams,organizations should be certain that such teams are consistent with the organization's:
A) Business requirements
B) Values and goals
C) Competencies
D) All of the choices are correct.
Q2) What is the relationship between cohesiveness of a work group and conformity to group norms?
Q3) During the _______________ stage,the group structure is set,the roles of each member are understood and accepted,and the group focuses its energies and efforts on accomplishing the tasks it has accepted.
A) forming
B) storming
C) norming
D) performing
Q4) It is essential that conflict is suppressed during the storming stage.
A)True
B)False
Q5) What is a cross functional team?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Managing Conflict and Negotiations
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60560
Sample Questions
Q1) What is meant by win-win negotiating?
Q2) If your group were "under attack" from another,what would you expect in regard to group cohesiveness?
Q3) In ____________________ arbitration,the arbitrator has no real control over designing the agreement.
A) game theory based
B) binding
C) final-offer
D) constative
Q4) When a group is engaged in intergroup conflict,_______________.
A) cohesion tends to increase
B) democratic methods of leadership are likely to become less popular
C) it is not unusual for groups to overconform to group norms
D) All of the above are correct
Q5) When managers keep potentially confrontational information (important to the group)to themselves,it serves to repress conflict.
A)True
B)False
Q6) What is a negotiation?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Power and Politics
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60559
Sample Questions
Q1) In the case of self-managed teams,empowerment can be fostered by delegating additional formal decision-making control to the team.What benefit does this produce for the team?
Q2) How does a person's zone of inference impact of authority and compliance?
Q3) The higher the substitutability of a subunit,the greater is its power within the organization.
A)True
B)False
Q4) The power differential between subunits is influenced by:
A) The degree or ability to cope with uncertainty
B) The centrality of the subunit
C) The substitutability of the subunit
D) All of the choices are correct.
Q5) Sources of interpersonal power can be divided into two major categories.What are these categories with what sources of power are they associated?
Q6) Possessing legitimate power ensures that all of your orders will be followed by your subordinates.
A)True
B)False
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Communicating Effectively
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60558
Sample Questions
Q1) The common symbols between a communicator and a receiver may be verbal,nonverbal,or both.
A)True
B)False
Q2) A _______________ is a network node (hardware and/or software)set up to prevent traffic from crossing into a private intranet.
A) firewall
B) virus scanner
C) server
D) encryption device
Q3) What is the typically the least-used channel of communication and is it of significance to management?
Q4) Name three things that you,as a manager,can do to improve communication in a diverse organization.
Q5) What is an intranet?
Q6) List some of the positive and negative consequences of groups developing and using words and phrases that have meaning only to members.
Q7) Why is face-to-face communication high in richness?
Q8) What is meant if a party states this is rich communication?
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Decision Making
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60557
Sample Questions
Q1) In solution selection,group interaction and the achievement of consensus usually results in the acceptance of more _______________ than would be accepted by an individual decision maker.
A) risk
B) novelty
C) accountability
D) innovation
Q2) Asking "If this decision was published in the newspaper,would the reader consider the decision ethical?" is subjecting a decision to a(n)_______________ test.
A) ethics
B) morality
C) sunshine
D) publicity
Q3) What characteristic or situations may make individuals likely to be candidates for escalation of decision making?
Q4) In managerial decision making,optimal solutions are always possible.
A)True
B)False
Q5) Provide an example of a nonprogrammed secession that may face a university.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Leadership
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/60556
Sample Questions
Q1) It has been argued that an important part of the leader's job is to clarify for subordinates the kind of behavior most likely to result in goal accomplishment.This activity is referred to as ____________.
A) path clarification
B) pathing
C) clarification
D) "telling"
Q2) Employees who rank high on power distance are more likely to prefer an autocratic style of leadership.Why?
Q3) Trait and behavioral approaches fail to take into account the interaction between and among people,tasks,and _______________.
A) environments
B) costs
C) objectives
D) skills
Q4) What are the LOQ and LBDQ?
Q5) Within SLT,what is denoted by the terms maturity and readiness?
Q6) In his cross-cultural studies of managers,what did Bass suggest in regard to reliance on others?
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Organizational Structure and Design
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60555
Sample Questions
Q1) According to Weber,the bureaucratic structure is superior to any other form in
A) Precision
B) Stability
C) Reliability
D) All of the above.
Q2) How would you describe the "departmentalization" of your university?
Q3) Are the right to "extract obedience" and the "right to make decisions" associated with a particular type or class of job?
Q4) With _____________,the same organizational structure and operating policies and procedures that exist in the existing domestic organization are used when setting up a foreign subsidiary.
A) replication
B) projection
C) duplication
D) nationalizing
Q5) Why may a manager believe that delegating authority will lead to lower levels of effectiveness?
Q6) Compare mechanistic and organic organizational design.
Page 18
To view all questions and flashcards with answers, click on the resource link above.
Chapter 17: Managing Organizational Change
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60554
Sample Questions
Q1) Well-run organizations are free of employee discontent.
A)True
B)False
Q2) Which of the following would be considered the most vigorous resistance to change?
A) Sabotage
B) Teaching others how to resist
C) Not paying attention
D) Complaining
Q3) List five of the characteristics of learning organizations.
Q4) External change agents are temporary employees of the organization; they are typically engaged for _______________.
A) the duration of the change process
B) a maximum of one year
C) six months or less
D) planning meetings only
Q5) Are there ethical implications of change management? If so explain.
Q6) Many companies are now incorporating some form of introspection training into their management change programs.Identify five goals typical of an introspection program.
Page 19
To view all questions and flashcards with answers, click on the resource link above.