Industrial and Organizational Psychology
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Course Introduction
Industrial and Organizational Psychology explores the scientific study of human behavior in workplace settings. The course examines how psychological theories and principles are applied to issues such as employee motivation, job satisfaction, leadership, team dynamics, recruitment, training, performance appraisal, and organizational culture. Students will gain insights into the methods used to assess individual and group performance, develop effective work environments, and address workplace challenges to enhance productivity and well-being. This course provides a foundation for understanding how psychological practices can improve organizational effectiveness and employee experience.
Recommended Textbook
Organizational Behaviour Concepts Controversies Applications 6th Canadian Edition by Nancy
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14 Chapters
1896 Verified Questions
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Chapter 1: What Is Organizational Behaviour
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Sample Questions
Q1) The OB subject of "motivation" has been most influenced by which behavioural science discipline
A)psychology
B)social psychology
C)sociology
D)political science
E)anthropology
Answer: A
Q2) Looking in-depth at single situations in order to gain insight into organizational behaviour relates to the examination of
A)case studies.
B)laboratory studies.
C)survey studies.
D)meta-analysis.
E)field studies.
Answer: A
Q3) Much of OB is relevant beyond the workplace.
A)True
B)False
Answer: True
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Chapter 2: Perception Personality and Emotions
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) There are many examples of shortcuts we make in judging others.Which shortcut below is least likely to be an error in perception about a new employee named Jo
A)using "high intelligence" of Jo to make a general impression about Jo's effectiveness on the job
B)using my ability to respond to individual differences between Jo and myself
C)letting my own attitudes and interests influence my impression of Jo
D)deciding that Jo wants challenge and change since that's what I want
E)knowing how good Jo will be because Jo has the same degree I have
Answer: B
Q2) Ken is a decisive person who prefers structured situations and likes to control his work environment.According to the Myers-Briggs Type Indicator, he is a A)judging type.
B)organizing type.
C)feeling type.
D)extrovert type.
E)introvert type.
Answer: A
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Chapter 3: Values, Attitudes, and Diversity in the Workplace
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) Within Hofstede's research, a culture emphasizing ________ would value thrift, persistence and tradition.
A)long-term orientation
B)short-term orientation
C)power distance
D)collectivism
E)individualism
Answer: A
Q2) Joe has outlined the goals that he wants to achieve in his life.These are known as his Instrumental Values.
A)True
B)False
Answer: False
Q3) Studies have shown that when individual values align with organizational values, the results are positive.
A)True
B)False
Answer: True
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5
Chapter 4: Theories of Motivation
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Sample Questions
Q1) Reinforcement theory allows managers to vary rewards and punishments based on
A)time intervals and fixed schedules.
B)time intervals and behaviour ratios.
C)intermittent schedules and fixed intervals.
D)continuous reinforcement behaviour intervals.
E)intermittent schedules and .
Q2) When people perceive an imbalance in their outcome-input ratio relative to others
A)an illegal situation is assumed.
B)they expect to be promoted.
C)tension is created.
D)turnover is inevitable.
E)goal setting needs to be renewed.
Q3) Management by objectives (MBO)emphasizes setting goals with the employee; according to MBO, goals should be
A)easy to attain.
B)approved by management.
C)tangible, verifiable, measurable.
D)easy to create and develop.
E)general in nature.
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Page 6
Chapter 5: Motivation in Action
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Sample Questions
Q1) Nursing the sick in a hospital intensive care unit is an example of A)high feedback.
B)high task significance.
C)high task identity.
D)high autonomy.
E)high skill variety.
Q2) When skill variety, task identity and task significance are all present in a job they create
A)autonomy.
B)self-efficacy.
C)distributive justice.
D)continuance commitment.
E)meaningful work.
Q3) Jessica works from her home via her computer, which is linked to her office.This is an example of
A)telework.
B)job sharing.
C)job enlargement.
D)flextime.
E)job rotation.
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Chapter 6: Groups and Teamwork
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Sample Questions
Q1) Research suggests that compared to other groups, self-managed teams consistently report
A)higher productivity, lower absenteeism and higher job satisfaction.
B)lower productivity, lower absenteeism and higher job satisfaction.
C)higher productivity, higher absenteeism and higher job satisfaction.
D)similar productivity, higher absenteeism and higher job satisfaction.
E)similar productivity, similar absenteeism and higher job satisfaction.
Q2) For a team to perform effectively, it requires that team members have which three of the following types of skills
A)Technical expertise, problem solving, and interpersonal
B)Personality, leadership, and resources
C)Interpersonal, action, and maintenance
D)Productivity, action, and output
E)Process, context and, technical.
Q3) Adjusting one's own behaviour to align with the norms of the group is
A)conformity.
B)divergence.
C)deviation.
D)discrepancy.
E)job satisfaction.
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Chapter 7: Communication
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Sample Questions
Q1) Silence, the absence of speech or noise, has generally been an ignored form of communication in the field of organizational behaviour.
A)True
B)False
Q2) Astute communicators watch for gaps, pauses, and hesitations.
A)True
B)False
Q3) What is an organization's most common informal network
A)grapevine
B)memo
C)e-mail
D)voice-mail
E)bulletin
Q4) Email, voice messaging systems, and video conferencing are all examples of channels.
A)True
B)False
Q5) Identify and describe the forms of nonverbal communications which affect how we interpret verbal communications.Provide examples to support your response.
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Chapter 8: Power and Politics
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Sample Questions
Q1) Norma is notorious for doing favours for her co-workers so that they will "owe" her favours later on when she really needs them.Norma is
A)influencing people.
B)using information.
C)building coalitions.
D)managing impressions.
E)creating obligations.
Q2) When Ingmar appeals to your loyalty and friendship when asking you to edit his major paper for him, he is
A)making an inspirational appeal.
B)using consultation tactics.
C)using legitimating tactics.
D)making a personal appeal.
E)using ingratiation tactics.
Q3) Sexual harassment is a power abuse.
A)True
B)False
Q4) Describe the variety of political activities that people engage in within organizations.
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Page 10
Chapter 9: Conflict and Negotiation
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Sample Questions
Q1) Imagine you have observer status at a trade agreement negotiation - you represent Canada and have been educated and raised in the Canadian culture form the age of two.The two nations who are negotiating the trade agreement are the Chinese and the American; they have sent delegations that represent their typical traits and behaviours in business negotiations.Describe what you would expect to see happening at the negotiating table.
Q2) To achieve expedient solutions under time pressure, the best conflict resolution strategy is
A)yielding.
B)compromising.
C)forcing.
D)avoiding.
E)problem solving.
Q3) Conflict that is task-oriented and related to differences in perspective and judgments is
A)affective conflict.
B)cognitive conflict.
C)dysfunctional conflict.
D)structural conflict.
E)functional conflict.
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Chapter 10: Organizational Culture
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Sample Questions
Q1) An identical set of socialization experiences for all employees, the boot camp experience, is an example of which type of socialization
A)individual
B)collective
C)informal
D)random
E)formal
Q2) SCENARIO 10-4 You are new to an organization and do not really know what to expect about the socialization process.You are a recent MBA and have an undergraduate degree in computer science.Your new firm is a software development company with an emphasis on the health care industry.
Prior to entry to the organization your business attitudes and behaviours were formed in your educational experiences.This stage of socialization is termed
A)education stage.
B)prearrival stage.
C)encounter stage.
D)metamorphosis stage.
E)alignment stage.
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Page 12
Chapter 11: Leadership
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Sample Questions
Q1) Path-goal theory identifies which leader as necessary for situations where the employees must "buy-in" and internalize the decision in order to be motivated in the task
A)directive leader
B)supportive leader
C)task leader
D)participative leader
E)achievement-oriented leader
Q2) SCENARIO 11-3 The two leaders in your department are very different.John believes that he should guide and motivate by clarification of the roles and tasks of his subordinates.Alan feels that his role should be to provide individualized consideration and intellectual stimulation.Most of the workers believe that both leaders are well trained, but Alan has a special "spark" that employees feel when they work with him.
John is which type of leader
A)transformational
B)transactional
C)charismatic
D)team
E)laissez-faire
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Chapter 12: Decision Making, Creativity, and Ethics
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Sample Questions
Q1) Hari has a long history of success, but more recently his judgment has come into question in some decisions that he has made.Some believe that he is too optimistic about his own performance, and that affects his judgment.Hari may be committing A)performance bias.
B)perceptual bias.
C)semantic bias.
D)overconfidence bias.
E)anchoring bias.
Q2) Carol has designated Kevin to be the group's "Devil's Advocate." His job is to challenge the majority opinion on each issue and to offer divergent perspectives.Which group decision-making problem is Carol attempting to avoid
A)perceptual bias.
B)consistency bias.
C)randomness error.
D)groupshift.
E)groupthink.
Q3) A decision is the choice made from two or more alternatives.
A)True
B)False
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Page 14
Chapter 13: Organizational Structure
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Sample Questions
Q1) The matrix structure combines the
A)functional and simple structures.
B)functional and product structures.
C)simple and product structures.
D)organic and mechanistic structures.
E)bureaucracy and mechanistic structures.
Q2) The degree to which tasks in the organization are subdivided into separate jobs is referred to as departmentalization.
A)True
B)False
Q3) What sort of departmentalization sees companies create separate work groups based on different types of goods
A)product
B)process
C)geographic
D)functional
E)customer
Q4) Explain how a wide or narrow span of control affects employee autonomy.
Q5) Define and describe both the mechanistic and organic models of organizational design.
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Chapter 14: Organizational Change
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Sample Questions
Q1) For a long time, Karen's organization has been suffering from a lack of common beliefs and values.To change this, Karen's organization must target organizational A)strategy.
B)objectives.
C)culture.
D)people.
E)tasks.
Q2) Tina has been put in charge of a major change effort in her department, and the biggest challenge she is facing is overcoming individual resistance and group conformity.Her change efforts should be focused on A)groupthink.
B)moving.
C)unfreezing.
D)refreezing.
E)restraining.
Q3) Feeling uniformed about what is happening is not a source of individual resistance to change.
A)True
B)False
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